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AGRÉMENT SOUTH AFRICA
 
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​SPECIALIST: INFORMATION AND COMMUNICATION TECHNOLOGY  
Introduction
We are currently recruiting for a qualified Specialist: Information and Communication Technology to join our team. 
 
Job Purpose:
To provide support on the implementation of ICT Governance Framework, ICT infrastructure, network and endpoints. The role includes daily monitoring of the network resources and the safe usage thereof which includes best practices, patching of computers and devices, as well as information security.




​Duties & Responsibilities
ICT Support
Provide ICT Support services to ASA by:
  • Ensuring that Incidents are handled within an acceptable set timeframe.
  • Providing LAN and desktop support.
  • Performing daily administrative tasks and providing feedback to the manager.
  • Providing applicable training and mentorship to LAN & desktop resources.
  • Monitoring and reporting on network capacity (internet bandwidth, switch ports, etc.)
  • Ensuring that data integrity (patching of endpoints, servers, devices, applying data security best practices.)
  • Assisting with new projects and executing contracted project deliverables.
  • Consulting and interacting with relevant Government Departments/Officials, Standards Generating Bodies, Accreditation and Certification bodies.
  • Ensuring Risk and Threat identification, Treatment, Mitigation and Prevention.
  • Assisting with the implementation of the ICT Governance Framework   
Technical Support
Provide ICT technical advice and help to staff by:
  • Troubleshooting any issues and problems with ICT-related infrastructure/services.
  • Ensuring that ICT service levels are met.
  • Ensuring that solutions lead to satisfactory resolution of issues.
  • Ensuring that software and hardware problems are diagnosed, and practical are solutions provided.
  • Assisting with the installation, configuring, and maintenance of ICT infrastructure.
  • Assisting with any application administration required
Ad-Hoc Duties
  • Perform related tasks given by the Executive Manager: Corporate Services
Desired Experience & Qualification
 
MINIMUM REQUIREMENTS
  • Degree or B-Tech in Computer Systems Engineering, Computer Science or Information Technology
  • 5 Years ICT industry experience
Managerial and Technical Competencies:
  • Knowledge of PAIA, POPIA and ASA Act
  • Various Operating Systems/ various software packages
  • Project Management Principles, public sector business
  • ICT Products and services, industry best practices, e.g. ITIL, CoBIT system used within the business
  • Business aspects of the application(s), and of technical aspects of the application system(s) and the hardware and software environment in which they run
  • Computer and network principles; LAN principles and topology; Internet protocols, services, and Standards; Implementing LAN and Desktop Software; Quality of Service
  • Understanding of: Office applications; LAN Principles; Cabling Principles
  • Technical: Proficiency in routing and switching technologies; ITIL; Software configuration management
  • Proficiency in routing and switching technologies, ITIL; Voice over IP; Microsoft administration, and related services
Generic Competencies:
  • Accuracy (Essential)
  • Attention to detail (Essential)
  • Excellent IT skills and computer literacy (Essential)
  • Communication Skills 
  • Confidentiality (Essential)
  • Planning and organising skills
  • Administrative Skills
  • Time Management Skills
  • Team Working Skills
  • Problem Solving Skills
  • Professionalism
 
Package & Remuneration
R 513 452 per annum (All-inclusive Cost to Company)
 
APPLY NOW