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SOUTH AFRICAN REVENUE SERVICES (SARS)
SPECIALIST: PLANNING, PERFORMANCE & REPORTING (PROJECT MANAGEMENT)
Position Reports to: Portfolio Manager: Programme Management
Division: Strategy Enab & Modernisation
Location: Head Office (Pretoria)
Advert Closing Date: 09 August 2026
About the Position
This position is a senior-level specialist role with organisational and enterprise-wide impact, responsible for driving integrated planning, performance monitoring and reporting across programmes, projects and the unit strategically and operationally. The role ensures that unit business plans are aligned to the Annual Performance Plan and broader organisational priorities, while providing oversight of delivery progress, risks, variances, resource utilisation and performance trends.
A critical impact of the role is the ability to collect, analyse and interpret complex data, transforming it into clear, reliable and actionable information for senior executive decision-makers. Through evidence-based reporting, enterprise project management insight and performance analysis, the incumbent enables informed strategic and tactical decisions, supports governance and accountability, and contributes to improved organisational delivery, service excellence and continuous improvement across SARS.
Job Purpose
To coordinate the unit’s planning, performance monitoring and reporting by developing the business plan, aligning operational plans with the Annual Performance Plan, and tracking progress across all programmes and projects.
Education and Experience
Minimum Qualification & Experience Required
Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology, Business Management, Project Management or related discipline with 8 - 10 years' experience in a project management environment, of which 3 - 4 years at an Operational Specialist level.
OR
Alternative Qualifications & Experience Required
Senior Certificate/ Matric (NQF 4) with 15 years’ experience in a project management environment, of which 3 - 4 years at an Operational Specialist level.
Additional Technical Competencies:
GOC Confidential refers to sensitive or commercial information where unauthorized disclosure may harm the security or national interests of the Republic, prejudice international relations, cause financial loss to an entity, or negatively affect an entity’s relationships with its clients, competitors, contractors or suppliers. This includes, for example, taxpayer information.
Job Outputs:
- Continuously liaise with various stakeholders in order to ensure the establishment consolidated business plan for the unit.
- Monitor the unit's plans in line with SARS’ annual plan.
- Liaise closely with management to ensure the most appropriate plans are implemented to meet delivery of operational and service excellence.
- Analyse the data and evaluate performance of the business units against plans.
- Identify and report on variances against cost, quality, scope, time and delivery risk and ensure compliance against set criteria.
- Make recommendations about improvements (eg to systems, procedures, policies and practices, methodologies and ways of working).
- Contribute to the optimum utilisation of organisational resources (capacity planning and reporting).
- Develop project management planning, performance and reporting practices of the unit in alignment with enterprise activities, the Project and Portfolio Framework (PPF) and other organisational Frameworks. Ensure tactical implementation.
- Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to problems and practices.
- Integrate information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
- Ensure opportunities are capitalised on, and project and unit risks are minimised.
- Act as custodian of the Project and Portfolio Management Information System.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
- Plan and report on unit's outputs, identify possible deviations and problems which may affect outputs and develop and implement alternative plans.
- Plan for value-added, continuous practice and system improvements to deliver on objectives.
- Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.
Governance
- Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
- Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
- Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Compliance Competency
GOC Confidential - Grade of Clearance: a) sensitive info (b) commercial info, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers.
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
MANAGER: NETWORK ENGINEERING (11378)
Position Reports to: Manager: Project
Division: National Ops Enabling
Location: Pretoria Landbank Office
Advert Closing Date: 09 August 2026
About the Position
In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue, protect the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country. Integrity is key to the organisation.
Job Purpose
To formulate tactical strategy and associated delivery plans related to a single practice area for Network Engineering, by providing management skills to support the optimal management and operation of all Data and Voice communication related infrastructure in the production and development environment including the managing of high-level programs within all network areas, technology and architecture approval, vendor management and financial management and so ensuring the establishment and maintaining a secure, reliable and world class 24/7 continuous IT technology operation.
Education and Experience
Minimum Qualification & Experience Required
Bachelor’s Degree / Advanced Diploma (NQF 7) in IT, Computer Sciences or Networking with 8 - 10 years’ experience in a network engineering environment, of which 3 – 4 years at junior management level
#Alternative
Senior Certificate/ Matric (NQF 4) with 15 years’ experience in a network engineering environment, of which 3 - 4 years at junior management level.
Minimum Functional Requirements:
- Technologies: High Level Knowledge of Routers, Switches (Catalyst and Nexus) Wi-Fi Access Points and Firewalls
- Management Systems, Protocols, Network Probes, Thousand Eyes and Cisco Prime
- Load Balancers, Servers and Storage Devices. Cloud Services
- (IAAS, PAAS), Broad IT Knowledge.
- NAC -Network access Control
- Cisco Meraki –implementation and troubleshooting of all equipment: appliances, switches, camera’s sensors and Access Points
- Basic knowledge of Wireless controllers, configuration of SSID’s and Flex Connect: Troubleshooting and understanding Wireless Access Points
- Subnetting and L3 routing
- Design and implementation of new site
- IOS software upgrades
- ITIL process
Job Outputs:
Process
- Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
- Conduct Demand Forecasting.
- Conduct research on emerging technologies in support of infrastructure development efforts, and recommend technologies that will increase cost and effectiveness and infrastructure flexibility.
- Develop, document, make recommendations and communicate plans for investing in IT infrastructure, including analysis of cost reduction opportunities.
- Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
- Document and in depth knowledge of company's existing IT architecture/ infrastructure, and technology portfolio.
- Enable resource optimisation (capacity management).
- Ensure appropriate operational and strategic planning to review, develop and improve ICT/ Network systems ensuring that provision is safe, reliable, effectively used and up to date.
- Ensure the development and implementation of a practice in alignment with operational policy an procedural frameworks.
- Foster a business relationship with all key stakeholders that include frequent engagement.
- Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
- Maintain in depth knowledge of company's strategic business plans.
- Manage the provision and operations of a solution focused ICT Network service that embraces new technologies and recognises the important role that current and emerging technology plays in the creation of a successful climate for learning.
- Manage, train and develop a professional, customer focused network team.
- Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical implementation.
- Provide architectural consulting expertise direction and assistance to systems analysts, system engineers and system architects.
- Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
- Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
- Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders.
- Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.
Governance
- Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
- Manage and or advise on the translation and application of policy in a specific functional area.
People
- Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised area.
- Plan and implement enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
- Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
- Develop and maintain a team that is capable for operating to their full capability and provide appropriate skills, knowledge and experience.
Finance
- Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
- Implement and monitor financial control, management of costs and corporate governance in area of accountability.
Client
- Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
- Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
- Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
Behavioural competencies
- Accountability
- Fairness and Transparency
- Honesty and Integrity
- Respect
- Trust
- Problem Solving
- Concern for Impact of own behaviour on others
- Develops teams and nurtures interdependency
- Inspires others to Positive Action
- Nurtures Future Talent
- Stewardship and Service Orientation
- Strong Results Orientation
- Values and Manages Diversity
Technical competencies
- Business Acumen
- Business IT Systems
- Change Management
- Computer Literacy
- Decisiveness
- Effective Business Communication
- Functional Policies and Procedures
- Efficiency improvement
- IT Knowledge
- IT Strategy and Planning
- Managerial Budgeting
- Planning and Organising
- Planning, Management and Measurement
- Problem Analysis and Judgement
- Reporting & Interpretation
- Service Delivery
Compliance Competency
- GOC Secret
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
ADMINISTRATOR: OFFICE SUPPORT
Position Reports to: Ops Manager: Taxpayer Services
Division: Taxpayer Engagement
Location: Doringkloof
Advert Closing Date: 7 August 2026
About the Position
In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue and protects the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country Integrity is key to the organisation.
Job Purpose
To deliver office support tasks through the execution of pre-defined objectives as per agreed SOPs to increase operational quality and productivity
Education and Experience
Relevant Higher Certificate (NQF 5), 2 years Office Administration experience
Alternative Education and Experience:
Senior Certificate (NQF 4), 3 years Office Administration experience
Job Outputs:
Process
- Coordinate and track stock of office supplies and equipment in collaboration with relevant business units
- and place orders when necessary.
- Use electronic and manual filing system to retrieve, track and file documents.
- Assist and support management regarding various management, contractual and administrative tasks where relevant.
- Assist with functional and administrative tasks and procedures relating to the functional area.
- Communication of transactional outputs and queries in area of work according to policies and quality requirements.
- Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
- Contribute to the successful implementation of change initiatives by providing support in area of work.
- Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
- Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
- Perform all administrative actions related to the area of accountability in line with relevant policies, processes, legislation and work instructions.
- Report on transactional and process activities within set guidelines to provide timely information for decision making.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure client satisfaction by delivering a service that is consistent, seamless and error free.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
People
- Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to specified polices, standards and procedures to prevent wastage on resources and report violations.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Conceptual Ability
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Administrative Support
- Business Knowledge
- Data Collection and Analysis
- Efficiency improvement
- Events, Meeting or Task Coordination
- Functional Policies and Procedures
- Quality Control
- Record Maintenance
- Reporting
- Service Delivery
- Standard operating procedure compliance
Compliance Competency
- GOC Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
