SOUTH AFRICAN REVENUE SERVICES (SARS)

JUNIOR DEBT COLLECTOR

Position Reports to:   Ops Manager: Debt Management     

Division: Taxpayer Engagement         

Location: Kimberley, Northern Cape     

Advert Closing Date:  04 October 2026

About the Position

We are on an exciting journey to build “a smart modern SARS with unquestionable integrity, trusted and admired by all”. Our mandate is to ensure optimal compliance with Tax and Customs legislation. We do this through fostering a culture of Voluntary Compliance and by making it easy for taxpayers and traders to comply with their legal obligations. Our Higher Purpose, the reason that SARS exists, is to provide resources that help to build a capable state, that nurtures sustainable economic growth, social development and that serves the well-being of all South Africans. We are Nation Builders.

In an era characterised by rapidly evolving technological innovation, SARS is preparing for a world where increasingly our work is informed by data driven insights, machine learning, algorithms, artificial intelligence and interconnectivity of people and devices.

This dynamic world of work calls for pioneers imbued by a sense of serving the SARS Higher Purpose and service to our people. The successful Nation Builders will work with the entire team in support of our Strategic Intent and the nine Strategic Objectives, namely:

1. Provide Clarity & Certainty of tax obligations.
2. Make it Easy for Taxpayers and Traders to Comply & fulfil their obligations.
3. Detect Taxpayers and Traders who do not comply and make noncompliance hard and costly.
4. Develop a high performing, diverse, agile and engaged workforce towards higher value knowledge and service work.
5. Expand and increase the use of data to improve integrity, derive insights & improve outcomes.
6. Modernise our systems to provide digital & streamlined services.
7. Drive greater resources stewardship to ensure the efficient use of resources and deliver quality outcomes & performance excellence.
8. Work with and through Stakeholders to improve the tax system.
9. Build public trust and confidence in the tax administration system.

SARS is looking for a dynamic, highly skilled and experienced individuals, with a high level of enthusiasm, strong planning skills in a fast-paced environment, analytical skills, negotiation skills integrity and confidentiality. We need someone who is passionate about service delivery to manage and ensure effectiveness and efficiency in the operations of Taxpayer Compliance.   

The Junior Debt Collector will report directly to the Ops Manager: Debt Management and will be based in Welkom. He/she will be required to deal with Taxpayers’ and their accounts in a professional manner upholding the SARS Values.

Do you have a great personality, with a strong accountability, analytical thinking, attention to detail, and conceptual ability? Are you able to work with clients?  Having a solid background to the SARS business areas in the region and their functions will be a significant advantage.   If you have these skills, we encourage you to apply and join the exciting Taxpayer Engagement & Operations: Standard Operations, Free State & Northern Cape Team. 

Job Purpose

To effectively apply basic knowledge of understanding of debt collection processes on outstanding debt and returns for CIT, PIT, PAYE, and VAT tax types, through face-to-face, virtual and digital platforms, in line with the relevant South African Tax Laws and SARS policies and procedures within specific turnaround times to deliver on the SARS strategic objectives, thereby ensuring enhanced service delivery and compliance, with full guidance.

Education and Experience

Minimum Qualification & Experience Required

Higher Certificate (NQF 5) in Taxation or Financial Accounting or Law and 3 years’ experience in a debt collections, finance or law environment.

ALTERNATIVE

Senior Certificate (NQF4) and 4 years’ experience in a debt collections, finance or law environment

Job Outputs:

Process

• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Develop productive relationships with team members and stakeholders to drive collective performance.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Explain the reason for debt to taxpayers including the possible actions SARS may institute if debt remains unpaid.
• Identify cases that require the attention for Account Maintenance.
• Issue Automated TPA if taxpayer remains non-compliant (no manual TPSs).
• Issue Final Demand if the taxpayer remains non-compliant including manual Final Demand when applicable.
• Navigate SARS systems to extract relevant information and execute work on Service Manager in line with allocated work.
• Prepare and complete Payment Arrangements for requests for Simplified Deferment request (Up to R5M and less than 6 months) within the specified turnaround times.
• Profile a taxpayer, interpret statement of account, and engage taxpayers with outstanding debt and outstanding returns.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to specified policies, standards and procedures to prevent wastage on resources and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by delivering a service that is consistent, seamless and error free.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and integrity
• Organisational awareness
• Respect
• Trust

Technical competencies

• Business knowledge
• Customer Liaison
• Data collection and analysis
• Debt Management
• Efficiency improvement
• Financial Analysis and Reporting
• Functional policies and procedures
• Quality Orientation
• Reporting
• Tax Knowledge
• Verbal Communication

Compliance Competency

• GOC: Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable. 

PLEASE APPLY HERE

MANAGER: AUDIT

Position Reports to: Sen. Manager: Audit  

Division: Customs Border Ports of Entry

Location: East London, Eastern Cape

Advert Closing Date: 30 September 2026

About the Position

An exciting opportunity is available for a energetic, self-motivated, and dynamic Manager in the Eastern Cape Customs Post Clearance Audit (PCA) team within Customs & Excise portfolio. The incumbent will be responsible for providing steward leadership and ensuring that Customs Compliance processes are executed with Customs & Excise legislation. Furthermore, the applicant must be able to work under pressure, have zero tolerance for corruption, be available to work flexible operational hours and remain professional in dealing with both internal and external stakeholders.

Job Purpose

To formulate tactical strategy and associated delivery plans related to a single practice area, by leading and managing an audit team to ensure effectiveness of audit operations across multi tax types, ensuring practice integration and operational implementation through the achievement of Audit objectives.

Education and Experience

Minimum Qualification & Experience Required 

Bachelor's Degree or Advanced Diploma (NQF Level 7) in an audit-related field, with 8–10 years' experience in a Customs Audit environment, of which 3–4 years at junior management level.

ALTERNATE:

Senior Certificate (NQF 4) and 15 years related experience in a Customs Audit environment, of which 3 - 4 years at a junior management level.

Note: The alternative qualifications and experience refer to the internal minimum requirements (internal staff of SARS).

Job Outputs:

Process

• Accompany auditors in interaction and engagement with Taxpayers, where required.
• Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
• Apply tight management of significant cases and escalated matters.
• Chair internal committee meetings.
• Critically review Audit files to ensure adherence to all quality and technical standards, as well as the requirements as per legislation.
• Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
• Enforce compliance management through adherence to technical standards and all relevant legal and SARS requirements.
• Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
• Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
• Manage significant cases, minimise the risks identified and assist in the development of tax and customs legislation where required.
• Own end-to-end audits conducted, including finalisation of objections and appeals.
• Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical implementation.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, implementing best practice solutions.
• Provide guidance and assistance to the team on audit cases.
• Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
• Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
• Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders.
• Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.

Governance

• Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
• Manage and or advise on the translation and application of policy in a specific functional area.
• Manage end-to-end audit governance processes.

People

• Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised area.
• Develop and maintain a team that is capable for operating to their full capability and provide appropriate skills, knowledge and experience.
• Plan and implement enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
• Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.

Finance

• Contribute to the development of divisional budgets to minimise expenditure aligned with divisional plans.
• Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
• Implement and monitor financial control, management of costs and corporate governance in area of accountability.
• Manage effective cost control of the core processes in line with targeted savings.

Client

• Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
• Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
• Drive service delivery goals and standards in support of business unit objectives.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.

Behavioural competencies

• Accountability (V) Level 3
• Fairness and Transparency (V) Level 3
• Honesty and Integrity (V) Level 3
• Respect (V) Level 3
• Trust (V) Level 3
• Problem Solving and Analysis Level 3

Technical competencies

• Business Acumen Level 3
• Business Knowledge Level 3
• Change Management Level 3
• Decisiveness Level 3
• Effective Business Communication Level 3
• Functional Policies and Procedures Level 3
• Managerial Budgeting Level 3
• Operational Audit Level 3
• Planning and Organising Level 3
• Planning, Management and Measurement Level 3
• Problem Analysis and Judgement Level 3
• Tax Compliance Auditing Level 3
• Tax Knowledge Level 3

Leadership competencies

• Ability to translate strategy into execution Level 3
• Concern for Impact of own behaviour on others Level 3
• Develops teams and nurtures interdependency Level 3
• Inspires others to Positive Action Level 3
• Nurtures Future Talent Level 3
• Stewardship and Service Orientation Level 3
• Strong Results Orientation Level 3
• Values and Manages Diversity Level 3

Compliance Competency

• Security Clearance: GOC Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

PLEASE APPLY HERE