SOUTH AFRICAN REVENUE SERVICES (SARS)

CONSULTANT: STRATEGY ANALYSIS

Position Reports to:   Manager: Case Selection Analytics

Division: Taxpayer Engagement Operations

Location: Head Office - Brooklyn

Advert Closing Date:  25 September 2026

About the Position

The goal is to enhance service delivery by providing expertise, advice, and support in developing operational implementation plans and processes, facilitating analysis, decision-making, and reporting requirements.

Job Purpose 

To provide expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, by preparing, collecting, reviewing and compiling information required to facilitate analysis, review, decision making or reporting requirements of functional area, in order to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required

Relevant Bachelor’s degree / Advanced Diploma (NQF 7) in Accounting, Taxation or Finance field and 5 - 7 years’ experience in a Financial Sector, of which 2 – 3 years at technically skills level.

Alternative #

Senior Certificate (NQF 4) and 10 years of experience in a Financial Sector, of which 2 – 3 years at technically skills level.

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Conduct research to investigate areas of concern in order to resolve problems and identify solutions.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural Competencies 

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis 
• Respect
• Trust

Technical Competencies

• Business Knowledge
• Data Collection and Analysis
• Economic Research
• Efficiency Improvement
• Functional Policies and Procedures
• Reporting
• Research
• Risk and Compliance

Compliance Competency

• GOC Confidential - (a) sensitive information

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and/or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.  

PLEASE APPLY HERE

JUNIOR DEBT COLLECTOR

Position Reports to:   Ops Manager: Debt Management     

Division: Taxpayer Engagement         

Location: Kimberley, Northern Cape     

Advert Closing Date: 25 September 2026

About the Position

We are on an exciting journey to build “a smart modern SARS with unquestionable integrity, trusted and admired by all”. Our mandate is to ensure optimal compliance with Tax and Customs legislation. We do this through fostering a culture of Voluntary Compliance and by making it easy for taxpayers and traders to comply with their legal obligations. Our Higher Purpose, the reason that SARS exists, is to provide resources that help to build a capable state, that nurtures sustainable economic growth, social development and that serves the well-being of all South Africans. We are Nation Builders.

In an era characterised by rapidly evolving technological innovation, SARS is preparing for a world where increasingly our work is informed by data driven insights, machine learning, algorithms, artificial intelligence and interconnectivity of people and devices.

This dynamic world of work calls for pioneers imbued by a sense of serving the SARS Higher Purpose and service to our people. The successful Nation Builders will work with the entire team in support of our Strategic Intent and the nine Strategic Objectives, namely:

1. Provide Clarity & Certainty of tax obligations.
2. Make it Easy for Taxpayers and Traders to Comply & fulfil their obligations.
3. Detect Taxpayers and Traders who do not comply and make noncompliance hard and costly.
4. Develop a high performing, diverse, agile and engaged workforce towards higher value knowledge and service work.
5. Expand and increase the use of data to improve integrity, derive insights & improve outcomes.
6. Modernise our systems to provide digital & streamlined services.
7. Drive greater resources stewardship to ensure the efficient use of resources and deliver quality outcomes & performance excellence.
8. Work with and through Stakeholders to improve the tax system.
9. Build public trust and confidence in the tax administration system.

SARS is looking for a dynamic, highly skilled and experienced individuals, with a high level of enthusiasm, strong planning skills in a fast-paced environment, analytical skills, negotiation skills integrity and confidentiality. We need someone who is passionate about service delivery to manage and ensure effectiveness and efficiency in the operations of Taxpayer Compliance.   

The Junior Debt Collector will report directly to the Ops Manager: Debt Management and will be based in Welkom. He/she will be required to deal with Taxpayers’ and their accounts in a professional manner upholding the SARS Values.

Do you have a great personality, with a strong accountability, analytical thinking, attention to detail, and conceptual ability? Are you able to work with clients?  Having a solid background to the SARS business areas in the region and their functions will be a significant advantage.   If you have these skills, we encourage you to apply and join the exciting Taxpayer Engagement & Operations: Standard Operations, Free State & Northern Cape Team. 

Job Purpose

To effectively apply basic knowledge of understanding of debt collection processes on outstanding debt and returns for CIT, PIT, PAYE, and VAT tax types, through face-to-face, virtual and digital platforms, in line with the relevant South African Tax Laws and SARS policies and procedures within specific turnaround times to deliver on the SARS strategic objectives, thereby ensuring enhanced service delivery and compliance, with full guidance.

Education and Experience

Minimum Qualification & Experience Required

Higher Certificate (NQF 5) in Taxation or Financial Accounting or Law and 3 years’ experience in a debt collections, finance or law environment.

ALTERNATIVE

Senior Certificate (NQF4) and 4 years’ experience in a debt collections, finance or law environment

Job Outputs:

Process

• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Develop productive relationships with team members and stakeholders to drive collective performance.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Explain the reason for debt to taxpayers including the possible actions SARS may institute if debt remains unpaid.
• Identify cases that require the attention for Account Maintenance.
• Issue Automated TPA if taxpayer remains non-compliant (no manual TPSs).
• Issue Final Demand if the taxpayer remains non-compliant including manual Final Demand when applicable.
• Navigate SARS systems to extract relevant information and execute work on Service Manager in line with allocated work.
• Prepare and complete Payment Arrangements for requests for Simplified Deferment request (Up to R5M and less than 6 months) within the specified turnaround times.
• Profile a taxpayer, interpret statement of account, and engage taxpayers with outstanding debt and outstanding returns.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People 

• Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to specified policies, standards and procedures to prevent wastage on resources and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by delivering a service that is consistent, seamless and error free.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and integrity
• Organisational awareness
• Respect
• Trust

Technical competencies

• Business knowledge
• Customer Liaison
• Data collection and analysis
• Debt Management
• Efficiency improvement
• Financial Analysis and Reporting
• Functional policies and procedures
• Quality Orientation
• Reporting
• Tax Knowledge
• Verbal Communication

Compliance Competency

• GOC: Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.  

PLEASE APPLY HERE