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SOUTH AFRICAN REVENUE SERVICES (SARS)
TALENT POOL: COMPLIANCE AUDIT
Position Reports to: Operations Manager: Audit
Division: Taxpayer Engagement
About SARS
We are on an exciting journey to build “a smart modern SARS with unquestionable integrity, trusted and admired by all”. Our mandate is to ensure optimal compliance with tax and Customs legislation. We do this through fostering a culture of Voluntary Compliance and by making it easy for taxpayers and traders to comply with their legal obligations. Our Higher Purpose, the reason that SARS exists, is to provide resources that help to build a capable state that nurtures sustainable economic growth, social development and that serves the well-being of all South Africans. We are Nation Builders.
Job Purpose
To independently plan and conduct complex audits and understanding the risk implications across other tax types, in compliance with all legislative requirements.
Job Responsibilities
- Demonstrate the ability to finalize audit and verification cases in accordance with the required standards and legislation.
- Demonstrate an understanding of how to deal with objections.
- Demonstrate the ability to improve the quality of the work to be produced
- Demonstrate an understanding of the Under Statement Penalties policy and application thereof
- Demonstrate an understanding of the audit verifications life cycle and expectations
- Demonstrate the ability to detect and identify fraudulent cases and how to handle such cases
- Demonstrate an understanding of the governance and other ethical requirements imposed on SARS employees while performing their duties.
Process
- Be informed on related acts, legislation and regulations that might impact on own work.
- Be observant and engage on possible violations of regulations, policies, SOPs and standards of conduct and escalate where necessary.
- Conduct standard (limited scope) audits to ensure compliance with the relevant acts.
- Plan and organise own work tasks within area of work.
- Prepare and present submissions to interest and penalty committee.
- Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
Education and Experience
National Diploma / Higher Certificate (NQF 6) in Auditing/Accounting/Taxation and 2 - 3 years' tax audit/compliance/verification experience.
Alternatively
Senior Certificate (NQF 4) and 5 years’ tax audit/compliance/verification experience.
MANAGER: CONTACT CENTRE
Position Reports to: Lead: Taxpayer Services
Division: Taxpayer Engagement
Location: Durban
Advert Closing Date: 24 August 2026
About the Position
SARS is looking for a Manager: Contact Centre who is capable and experienced in building teams and great experiences for customers. The successful incumbent must have strong operational contact centre experience - able to manage daily performance, reporting, data, facilities, finance, HR, etc. Meticulous, hands on and driven, excellent interpersonal and communication skills, both written and verbal.
This individual must have strong leadership skills, an entrepreneurial spirit and an appetite for innovative thinking. S/he must also have strong motivational, coaching and team building skills with an affinity for a tech and systems driven environment.
Job Purpose
To support the organisational strategic objectives through efficient and effective management of Contact Centre Operations, manage key performance areas of the Contact Centre tiered operating model, ensuring optimal utilisation of all resources.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor’s degree/ Advanced Diploma in Operations Management or Business Administration(NQF 7) AND 8-10 years’ experience in a Contact Centre and/or Customer service environment, of which 3-4 years at a junior management level
Alternative Qualifications
- Senior Certificate (NQF 4) AND 15 years’ experience in a Contact Centre and/or Customer service environment, of which 3-4 years at a junior management level
Job Outputs:
Process
- Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
- Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
- Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
- Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
- Manage multiple channels of taxpayer interaction through continuous improvement.
- Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical implementation.
- Promote collaboration with other functional areas.
- Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
- Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
- Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders.
- Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.
Governance
- Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
- Manage and or advise on the translation and application of policy in a specific functional area.
People
- Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised area.
- Drive and promote a culture of work centric thinking, productivity, service delivery and quality management in the business unit.
- Integrate new knowledge attained through formal and informal learning opportunities in the execution of your job.
- Plan and implement enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
- Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
Finance
- Contribute to the development of divisional budgets to minimise expenditure aligned with divisional plans.
- Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
- Implement and monitor financial control, management of costs and corporate governance in area of accountability.
Client
- Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
- Deliver on service level agreements entered into with internal and external stakeholders, monitor feedback and adjust as required.
- Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
- Manage an integrated service excellence culture, which builds rewarding relationships and provide opportunity for feedback and exceptional service.
Behavioural competencies
- Accountability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Problem Solving and Analysis
- Stakeholder engagement and management
- Respect
- Trust
Leadership competencies
- Ability to translate strategy into execution
- Concern for Impact of own behaviour on others
- Develops teams and nurtures interdependency
- Inspires others to Positive Action
- Nurtures Future Talent
- Stewardship and Service Orientation
- Strong Results Orientation
- Values and Manages Diversity
Technical competencies
- Building Customer Loyalty
- Business Acumen
- Change Management
- Contact Centre Professional Development
- Customer Relationship Management
- Decisiveness
- Effective Business Communication
- Functional Policies and Procedures
- Managerial Budgeting
- Planning and Organising
- Planning, Management and Measurement
- Problem Analysis and Judgement
Compliance Competency
GOC Confidential - (a) sensitive information, the unlawful disclosure of which may be harmful to the security or national interest of the Republic or could prejudice the Republic in its international relations;(b) commercial information, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers. E.g. Taxpayer information
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
JUNIOR DEBT COLLECTOR
Position Reports to: Ops Manager: Debt Management
Division: Taxpayer Engagement
Location: X1 Welkom & X1 Durban
Advert Closing Date: 24 August 2026
About the Position
We are on an exciting journey to build “a smart modern SARS with unquestionable integrity, trusted and admired by all”. Our mandate is to ensure optimal compliance with Tax and Customs legislation. We do this through fostering a culture of Voluntary Compliance and by making it easy for taxpayers and traders to comply with their legal obligations. Our Higher Purpose, the reason that SARS exists, is to provide resources that help to build a capable state, that nurtures sustainable economic growth, social development and that serves the well-being of all South Africans. We are Nation Builders.
In an era characterised by rapidly evolving technological innovation, SARS is preparing for a world where increasingly our work is informed by data driven insights, machine learning, algorithms, artificial intelligence and interconnectivity of people and devices.
This dynamic world of work calls for pioneers imbued by a sense of serving the SARS Higher Purpose and service to our people. The successful Nation Builders will work with the entire team in support of our Strategic Intent and the nine Strategic Objectives, namely:
- Provide Clarity & Certainty of tax obligations.
- Make it Easy for Taxpayers and Traders to Comply & fulfil their obligations.
- Detect Taxpayers and Traders who do not comply and make noncompliance hard and costly.
- Develop a high performing, diverse, agile and engaged workforce towards higher value knowledge and service work.
- Expand and increase the use of data to improve integrity, derive insights & improve outcomes.
- Modernise our systems to provide digital & streamlined services.
- Drive greater resources stewardship to ensure the efficient use of resources and deliver quality outcomes & performance excellence.
- Work with and through Stakeholders to improve the tax system.
- Build public trust and confidence in the tax administration system.
SARS is looking for a dynamic, highly skilled and experienced individuals, with a high level of enthusiasm, strong planning skills in a fast-paced environment, analytical skills, negotiation skills integrity and confidentiality. We need someone who is passionate about service delivery to manage and ensure effectiveness and efficiency in the operations of Taxpayer Compliance.
The Junior Debt Collector will report directly to the Ops Manager: Debt Management and will be based in Welkom and Durban. He/she will be required to deal with Taxpayers’ and their accounts in a professional manner upholding the SARS Values.
Do you have a great personality, with a strong accountability, analytical thinking, attention to detail, and conceptual ability? Are you able to work with clients? Having a solid background to the SARS business areas in the region and their functions will be a significant advantage. If you have these skills, we encourage you to apply and join the exciting Taxpayer Engagement & Operations: Standard Operations Free State, Northern Cape & KZN Team.
Job Purpose
To effectively apply basic knowledge of understanding of debt collection processes on outstanding debt and returns for CIT, PIT, PAYE, and VAT tax types, through face-to-face, virtual and digital platforms, in line with the relevant South African Tax Laws and SARS policies and procedures within specific turnaround times to deliver on the SARS strategic objectives, thereby ensuring enhanced service delivery and compliance, with full guidance.
Minimum Qualification & Experience Required
Education and Experience
Higher Certificate (NQF 5) in Taxation or Financial Accounting or Law and 2 years’ experience in a debt collections, finance or law environment.
Job Outputs:
Process
- Communication of transactional outputs and queries in area of work according to policies and quality requirements.
- Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
- Contribute to the successful implementation of change initiatives by providing support in area of work.
- Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
- Develop productive relationships with team members and stakeholders to drive collective performance.
- Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
- Explain the reason for debt to taxpayers including the possible actions SARS may institute if debt remains unpaid.
- Identify cases that require the attention for Account Maintenance.
- Issue Automated TPA if taxpayer remains non-compliant (no manual TPSs).
- Issue Final Demand if the taxpayer remains non-compliant including manual Final Demand when applicable.
- Navigate SARS systems to extract relevant information and execute work on Service Manager in line with allocated work.
- Prepare and complete Payment Arrangements for requests for Simplified Deferment request (Up to R5M and less than 6 months) within the specified turnaround times.
- Profile a taxpayer, interpret statement of account, and engage taxpayers with outstanding debt and outstanding returns.
- Report on transactional and process activities within set guidelines to provide timely information for decision making.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
People
- Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to specified policies, standards and procedures to prevent wastage on resources and report violations.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure client satisfaction by delivering a service that is consistent, seamless and error free.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to detail
- Commitment to Continuous Learning
- Conceptual Ability
- Expertise in Context
- Fairness and Transparency
- Honesty and integrity
- Organisational awareness
- Respect
- Trust
Technical competencies
- Business knowledge
- Customer Liaison
- Data collection and analysis
- Debt Management
- Efficiency improvement
- Financial Analysis and Reporting
- Functional policies and procedures
- Quality Orientation
- Reporting
- Tax Knowledge
- Verbal Communication
Compliance Competency
- GOC: Confidential
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
