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ROAD ACCIDENT FUND (RAF)
INTERNSHIP: QUALITY ASSURANCE
Division: 3300
Reference No: 6932
Location: Centurion, Gauteng, ZA
Employment Type: Internship
Disability (EE targeted role): No
T.A.S.K Grade: IN
Job Posting Salary: R96,000.00
Job Posting End Date: 4 Aug 2026
The Road Accident Fund’s mission is to provide timely and equitable assistance to those affected by motor vehicle accidents through the provision of appropriate social benefits to ensure financial relief and recovery for qualifying individuals.
Purpose of the Job: The Road Accident Fund is committed to youth skills development by providing unemployed graduates with an opportunity to gain work-based experience. Applications are invited for the Quality Assurance Internship for unemployed graduates between the age of 18 and 23. The Internship program will run for a period of twelve (12) months. Verification process will be undertaken to verify whether you have previous work anywhere within the Republic of South Africa.
Key Performance Areas
· General Office Administration
· Documents and records management
· Queries and complaints administration
· Review claims compliance against the RAF Act and internal guidance
· Create and maintain various spreadsheets
· Develop templates and checklists
· Identify and report on quality issues
· Review trends for relevance and accuracy
· Follow up on action plans
· Prepare monthly reports
· Liaise with different stakeholders
Responsibilities
· Rendering administration support services
· Appropriate record keeping
· Knowledge and understanding of claims handling environment
· Basic knowledge and understanding of claims processes and procedures
· Basic understanding of Quality Assurance
Qualifications and Experience
· Certified Grade 12/ Matric certificate
· B Degree/Diploma in Law or related qualification, Business Administration/Management
· Diploma or certificate in Quality management will be an added advantage
· Certified copy of your ID
· Certified copy of Academic transcript
· Your CV and motivational letter
Technical and behavioural competencies required
· The successful candidate will be required to display the following competencies in this role:
· Written and verbal communication skills
· Interpersonal skills
· Detail orientation
· Desire and potential to learn
· Self-motivated
· Basic computer skills in MS Office
· Prioritize tasks as needed
· Basic skills in Client Services
Remuneration
The interns will be awarded a monthly stipend.
NB: Applications can be forwarded to the Road Accident Fund Careers site.
No hand delivered applications will be accepted.
INSTRUCTION TO PROSPECTIVE APPLICANTS
1. Indicate the province and the reference number for the Internship you are applying for on the subject line.
2. Submit a short CV and a motivational letter as to why your application should be considered with a maximum of 3 pages, applications with no academic transcript will not be considered.
3. Applicants are restricted to apply for a maximum of 3 positions only (to complete an application for each ref number)
4. Applicants must be unemployed, was never employed in the field of the post and never participated in an internship programme in the relevant field of the post previously
5.The applicant must not have previously served as intern before.
6.Should it be found that the applicant previously served as an intern and did not disclose that info and it is discovered later, the applicant will be disqualified.
7. Please note that the prospective employees will be subjected to security vetting
NB: Road Accident Fund subscribes to the principles of employment equity and preference will be given to groups who are underrepresented in terms of our Employment Equity Plan
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful.
Security Vetting shall be conducted on all prospective employees.
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
