POSTBANK

POSITION NUMBER : 60010231 

JOB TITLE : PERSONAL ASSISTANT TO CEO (C4) 

REPORTS TO : CHIEF EXECUTIVE ASSISTANT 

LOCATION : HEAD OFFICE_PRETORIA 

POSITION STATUS : PERMANENT 

Purpose of the Job 

The PA to CEO will be responsible for providing comprehensive personal support to the Chief Executive Officer. This role involves managing schedules, coordinating meetings and travel arrangements, handling correspondence, preparing reports, presentations and other documents as required, compiling minutes and performing various administrative tasks to ensure the smooth operation of the Chief Executive Officer’s office. Must be highly organized, detail-oriented and capable of managing multiple tasks simultaneously in a fast-paced environment. 

Job Responsibilities 

Communication and Stakeholder Management 

·       Build and maintain positive relationships with internal and external stakeholders, including clients, partners, and vendors, acting as a liaison on behalf of the Chief Executive Officer 

·       To provide support for Board of Director meetings by ensuring meetings are properly arranged and serviced. This will include drafting agendas, collating papers and reports, take minutes and follow up on action points. 

·       Supporting the Chief Executive Officer to keep the Board of Director informed about the work of the organisation and their appropriate training and induction. 

Administrative Support 

·       To function as a first point of contact dealing with email and other written correspondence and phone calls. 

·       To proactively manage and coordinate the diary of the Chief Executive Officer by prioritising and arranging internal and external meetings, ensuring appropriate briefing papers are prepared and provided. 

·       Maintain effective filling and data storage including emails ensuring the needs of the Chief executive are met. 

·       To provide full personal assistant support by dealing with all correspondence and calls, drafting routine letters to a high standard, minute meetings, taking messages and other administrative tasks as required to support the Chief Executive Officer. 

·       To plan and manage key organisational events such as Conferences, Strategy days, Staff briefings and others as required. 

·       Maintain and organize Chief Executive Officer’s calendars, scheduling meetings, appointments, and conference calls efficiently. 

·       Arrange travel itineraries, including flights, accommodations, and ground transportation for business trips, ensuring cost-effectiveness and adherence to travel policies. 

Special Requirements 

·       Capacity to work flexibly and occasionally outside office hours. 

Qualifications and Experience 

• National Diploma and/or Bachelor’s Degree in Business Administration, Management, or related field essential 

• + 5 years work experience in a banking sector. 

• + 8 years’ proven experience in a similar role providing support at an executive level. 

• Experience engaging and coordinating work with various stakeholders’ groups - Ability to convey information to people clearly and simply. 

• Experience of providing support to Board of Directors. 

• Excellent administrative skills including the ability to identify administrative needs and develop and maintain appropriate systems to meet them - advantageous. 

Knowledge and understanding of: 

• Office management 

• SAP 

• Understanding of business environment 

• Excellent knowledge of Microsoft Office 

• Ability to take accurate minutes, including being able to interpret and sum up complex discussions concisely 

• Ability to draft routine correspondence and reports 

• Ability to maintain accuracy and attention to detail 

• Good negotiation skills 

• Excellent interpersonal and communication skills including diplomacy 

• Excellent time management skills with the ability to manage multiple priorities and deadlines 

Skills and Attributes 

·       The ability to work effectively with colleagues at all levels in a high-pressure environment. Confident and determined with the ability to work on own initiative and as a team member when required, Ability to prioritise, meet deadlines and manage the conflicting demands of a busy workload, Ability to work flexibly and occasionally out with office hours, Time management skills, Project management skills, Coordination and Office management skills, Attention to detail and problem solving skills, Written and verbal communication skills, Organizational and planning skills, Negotiation and relationship-building skills, Business acumen, Computer literacy – Microsoft Office package (MS Word, Excel, Power Point, and Outlook), Report writing skills, Minutes taking, Advanced typing skills, Decision making, Process management, Flexibility, Collaborative, Professionalism, Efficiency, Confidentiality, Professional appearance, Following through instructions effectively, Effective Telephone etiquette, High ethical standards, Enthusiastic, Self-starter, Corporate culture focused, Integrity, Honesty, Good attitude and Matured 

How to Apply 

If you wish to apply and meet the requirements, please forward your Curriculum Vitae (CV) to RecruitmentJM@Postbank.co.za

Please indicate in the subject line the position you are applying for. 

Closing Date 03 July 2026 

Disclaimers

The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, we encourage and welcome applications from diverse groups from the South African Employee active population. Correspondence will be limited to short-listed candidates only. 

If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time. 

POPIA provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.

POSITION NUMBER : 60010237 

JOB TITLE : MANAGER: INBOUND CALL CENTRE JOB GRADING : D2 

REPORTS TO : GENERAL MANAGER: OPERATIONS BUSINESS UNIT : HUMAN RESOURCES 

LOCATION : JOHANNESBURG\BLOEMFONTEIN POSITION STATUS: : PERMANENT 

Purpose of the Job 

The manager will be responsible for the performance of an Inbound Call Centre and ensure to render a sound service to all Postbank customers continuously, identifying, analysing and recommending initiatives to solve problems within the context of streamlining Postbank products and services. 

Job Responsibilities 

·       Ensure that the Inbound Customer Service Consultants adheres to set customer service standards contained in sectional Business rules and Procedures 

·       Ensure that trends regarding customer complaints are analysed and that preventative and remedial action is taken to prevent recurrence. 

·       Establish and maintain quality relations with all parties in business initiatives to ensure customer satisfaction and retention. 

·       Manage and ensure that service levels are kept above industry targets. 

·       Manage and ensure that call abandonment rates are kept at a minimum rate. 

·       Ensure that there is always sufficient capacity to manage Inbound Call Centre (ICC) operations and to avoid abandon calls. 

·       Ensure that all required management and statistics reports are provided 

·       Enforce sound processes and procedures to ensure service excellence 

·       Benchmark and advise top management on procurement of IT systems that would enhance the ICC operations. 

·       Manage cost of business improvements, understand IT changes and ensure sound investment decisions in ICC technology and other solutions 

·       Ensure that Key Inbound Call Centre performance indicators and measurements are in place, and the ICC staff understand them. 

·       Identify growth opportunities for employees, develop competent individuals, direct actions towards the realisation of growth and monitor growth results 

·       Overall support and management of the ICC staff. Ensure business continuity of sections in the long run 

·       Maintain discipline. 

·       Ability to support multiple projects and systems changes that affects 

·       Postbank resources and processes, to provide results of an acceptable performance level within an acceptable quality standard 

·       Financial cost centre management and reporting 

·       Ensure the efficient management and control of function / resources in accordance with the stipulations of the PFMA, fraud prevention and risk management principles, corporate governance, legislation, company policies, processes, industry related regulations (FAIS), et 

Minimum Requirements 

Qualification and Experience: 

·       Diploma in Commerce Related / Business Admin/Banking/Call Centre/ Marketing related 

·       At least 5 years’ experience in the Banking or Contact Service Operational environment 

Knowledge and understanding of: 

·       HR Practices and Labor legislation 

·       ECT acts and legislation around electronic and voice communication 

·       Understanding of Contact Centre technology / systems including CRM and 

·       Telephony through previous experience 

·       Legislation around the Financial Services 

·       Industry (FICA, FAIS, Banking Act, Reserve Bank Act, 

·       Sound business knowledge with at least 5 years Customer Services experience 

·       Solid understanding of Customer Services 

·       Customer Services best practices 

·       Excellent implementation of transformation programs 

·       Project management 

·       Call centre management techniques 

·       Call Centre Resource Planning and 

·       Workforce Management 

·       Customer Relationship Management techniques 

Skills

·       Creative problem solving • System thinking skills • Time management • Stress management • Analytical ability • Benchmarking skills • Marketing skills • Strong interpersonal skills • Planning, organising and execution skills • Strong written and verbal communication skills • Sound Numerical skills • Financial analysis skills • Interpretation skills • Basic financial skills • Project management skills • Leadership and Motivational skills • Report writing skills • People management skills • Ability to make informed decisions. 

Attributes

·       Assertive • Passion for excellent customer services • Motivator and self-motivating • Articulate • Innovative • Change agent • Professional • Team player • Helpful • Innovative • Quality orientated • Business orientated • Ability to see the bigger picture • Assertive • Logic approach 

How to Apply 

If you wish to apply and meet the requirements, please forward your Curriculum Vitae (CV) to RecruitmentSN@Postbank.co.za

Please indicate in the subject line the position you are applying for. 

Closing Date 03 July 2026 

The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the bank’s employment equity plans, we encourage and welcome applications from diverse groups from the South African Employee active population. Correspondence will be limited to short-listed candidates only. 

If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time. 

POPIA provides that everyone has the right to privacy and it includes a right to protection against unlawful collection, retention, dissemination and use of personal information. By applying for employment, you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.