SALES ADMINISTRATOR

Location: Emperors Palace , ZA

Company: Peermont Global (Pty) Ltd

Job Purpose

To compile enquiry documents as per client briefs, ensuring Guest Satisfaction

Qualifications

• Formal Qualifications

Minimum:

Matric

Minimum Requirements

• Hotel School or Event Management Training an advantage
• Good Communication & organizational skills
• Minimum 1 year group accommodation, event or sales co-ordinating experience
• Knowledge of Banqueting Operations / F&B Operations
• Excellent knowledge of MS Office (Word, Excel) is essential
• Knowledge of Conflict Management & Cultural Awareness

Main Responsibilities

1. To take responsibility for compiling quotes relating to Group Accommodation and Events accurately and timeously as allocated by the Banqueting Administration Manager as well as the online systems available .
2. To take responsibility for effective enquiry processes.
3. To revise and update quotations as needed until accepted and signed off by the client.
4. To take responsibility for getting quotations and Terms & Conditions signed prior to handing over to Events Coordinators.
5. To see to it that client files are opened and maintained with all info regarding the booking enquiry until hand-over to Events Coordinators.
6. To obtain all relevant quotations from Service Providers and Operations Departments to ensure that quotations are properly compiled.
7. To liaise with the Banqueting Administration Manager regarding any queries related to quotations.
8. To take responsibility for guest satisfaction and return business.

PLEASE APPLY HERE

STUDIO MANAGER - CREATIVE

Location: Emperors Palace , ZA

Company: Peermont Global (Pty) Ltd

Job Purpose

A multiple touch-point hospitality and entertainment organization is seeking a highly conceptual, creative and inspired individual to take leadership of the creative side of the in-house studio. In a lean, flat structured team and reporting to the CMO, contribute to some cut-through-the-clutter creative contributions across several business units. The business is attempting to rediscover its creative voice and soul. If you are a craft – led, strategically driven creative thought leader we would like to hear from you.

Qualifications

• A degree in marketing, creative or liberal arts discipline

Minimum Requirements

• 7-10 years in an advertising agency or creative environment.
• Experience mentoring and managing creative teams
• Expertise across brand, performance creative, across digital and traditional platforms.
• A demonstrable, standout portfolio that shows excellence in storytelling, achieving  brand building and commercial objectives.
• Confident communicator, presenter and are influential at all levels.
• Energized by fast paced, complex, multiple, touch-point environments.
• Broad cultural pallet, creating work for multiple audiences
• Ability to manage and plan for multiple projects running simultaneously

Main Responsibilities

• Lead the creative direction of the communication content for the brand across various business units and multiple touch points including social media content and the online business.
• Oversee the development and timeous execution of world class creative outputs covering promotions, relevant points of sale, and campaigns across ATL, social media, OOH and performance channels.
• Create bold, culturally relevant campaigns that resonate with the audience with audience, position our brand and properties as oases of entertainment, and drive an increase of visits to our properties.
• Contribute to the look, feel and expression of the loyalty program, helping grow enrolment, and frequency of use.
• Collaborate strongly with the brand, digital, business unit and property teams, to accept briefs, converting them into compelling and standout creative.
• Develop and maintain creative standards & frameworks for advertising and communication content that draws the brand thread between all communications.
• Manage a designer and a copywriter and build a collaborative team that has a fair amount of freedom to create to produce some break-through business beneficial work.

PLEASE APPLY HERE

ACCOUNTANT

Location: Thaba Moshate , ZA

Company: Peermont Global (Pty) Ltd

Job Purpose

To control inter-company accounts and manage non gaming revenue and food and beverage cost control to the required standards, and in compliance with all applicable laws and accounting practices.

Qualifications

Relevant Degree in Finance or equivalent

Minimum Requirements

1. 1-2 years management experience preferably in the Gaming or Hospitality industry.
2. Self motivated with excellent communication skills.
3. Excellent interpersonal skills.
4. Preference will be given to PDI candidates.

Main Responsibilities

1. Fiduciary responsibility for the safekeeping and use of all funds and assets of the company as well as planning and managing the accounting systems.
2. Interpretation of operating results, making specific recommendations resulting in cost reductions and profit improvements for Executive Management evaluation and consideration.
3. Assume the responsibility for the correct and accurate accounting classification of all operating and capital expenditure.
4. Ensure the preparation of internal and external financial statements.
5. Responsible for the internal accounting and administrative controls to ensure that all transactions are handled correctly.
6. Preparation of long term plans and budget requirements to ensure that departmental and corporate goals and objectives are met.
7. Keeping abreast with current trends and practices within the area of responsibility and communicate pertinent information to employees.
8. Responsible for the calculation and administration of all statutory taxes, levies and other charges.
9. Recommend and implement techniques to improve productivity, increase effectiveness and cost saving.

PLEASE APPLY HERE

CALL CENTRE MANAGER

Location: Emperors Palace , ZA

Company: Peermont Global (Pty) Ltd

Job Purpose

To manage the peermont call centre section and maintaining professional relationships with guests through ongoing excellent customer service

Qualifications

Matric

Minimum Requirements

·       5 years plus experience in Management of Call Centres

·       Customer Service experience

·       Computer Literacy

·       Proven experience in contact centre management with a focus on digitization and self-service channel development.

·       Background in process optimization and automation, preferably in the hospitality environment

·       Excellent leadership and communication skills, with the ability to inspire and motivate team members.

·       Proficiency in data analysis and reporting, with a keen eye for detail and accuracy.

·       Demonstrated ability to collaborate with cross-functional teams and drive initiatives to completion.

·       Knowledge of customer relationship management (CRM) systems and contact centre technologies.

Main Responsibilities

·       Ensure Customer Interaction Centre operations are effectively and efficiently managed and that all prescribed operational objectives and targets are met.

·       Operational Planning and Execution: Developing and implementing strategies, policies, and procedures to optimize call centre operations. This includes setting performance metrics, establishing service level agreements (SLAs), and monitoring key performance indicators (KPIs) to ensure efficient call handling and resolution.

·       Design, deliver and maintain all processes and policies relating to resource scheduling and forecasting.

·       Quality Assurance and Improvement: Implementing quality assurance programs and monitoring calls to ensure adherence to company standards, regulatory requirements, and best practices. Providing feedback, coaching, and training to improve call handling skills, resolve customer issues, and enhance overall service quality

PLEASE APPLY HERE

EXECUTIVE CHEF

Location: Emperors Palace , ZA

Company: Peermont Global (Pty) Ltd

Job Purpose

Responsible for overseeing kitchen staff and ensuring the quality of food items.

Qualifications

• Formal qualification

Minimum:

• Matric
• Degree/Diploma in Hospitality Management

Minimum Requirements

• Prior experience

Minimum:

• 5 years’ experience in a commercial kitchen

Main Responsibilities

• Manage profitability and finance
• Ensure legislative compliance
• Ensure effective procedural management
• Manage facilities grading
• Management of departments’ operational requirements
• Manage and adhere to Health and Safety
• Manage and adhere policies and procedures
• Manage and maintain standard operational requirements
• Management of staff rosters
• Support human resources / staffing activities
• Promote and ensure affirmative procurement
• Ensure transformation /employment equity

PLEASE APPLY HERE

MARKETING MANAGER - DIGITAL

Location: Emperors Palace , ZA

Company: Peermont Global (Pty) Ltd

Job Purpose

An entertainment and hospitality company, for whom a coherent digital ecosystem is a backbone, including a compelling website, relevant SEO/GEO, lead generation, e-commerce, CRM and direct marketing, is seeking an intelligent, competitive, digitally savvy and experienced digital performance professional reporting to the CMO. If you thrive in a complex, multiple business, multiple property yet collaborative environment whose digital demands call for a well thought through, intentional, KPI led digital execution marketing program, this role might just be the challenge that you need.

Qualifications

A business/commerce degree.

7 – 10 Years digital performance experience in a brand or an ad agency.

Minimum Requirements

• GA4 Expertise
• A working knowledge of SEO Implementation & Measurement.
• Experience setting up campaign and measuring in key platforms.
• End to end management and optimization of paid digital campaigns.
• Experience in creating relevant digital audiences per portfolio.
• Strong interest in the ever-changing technological trends, with a keen eye on opportunities benefits for relevant AI application all digital disciplines.
• A love for analytics and pattern spotting.
• Agency management and negotiation skills.
• A goal-oriented individual with excellent verbal and written communications skills
• Assertiveness, persuasiveness and an ability to collaborate with colleagues.

Main Responsibilities

• Develop a compelling and commercially driven digital strategy that serves to profile the brand, grow all the commercial touch points across the multiple business units, and sets up the company to benefit from the advantages of digital transformation and the ever-changing landscape of AI.
• Lead the company’s paid media strategy across the business units and ensure that the campaigns align with company objectives and deliver measurable ROI.
• Lead the setup of an internal direct buying capability with all the key digital platforms to drive speed to decision as well as speed to implementation, with direct ownership of the budget, KPI measurement, campaign optimization and key digital platform relationship management.
• Be the custodian of the company’s website, providing up-to-the-minute content updates, as well as web analytics, by key property to provide actionable insights.
• Lead the CRM efforts, taking advantage of our loyalty program to drive a world class direct marketing program. Collaborate with the business intelligence team in maximizing all the CRM insights, and the brand team in growing the program membership and maximizing retention. Build and showcase the tenets of consumer lifetime value (CLV) as relates to the organization.
• Develop reporting dashboards that give the various business units a glimpse of KPI performance progress, keeping the leadership team appraised as to the effectiveness of the digital marketing program at key intervals.
• Inspirational capacity building leadership of three specialists, with that number more than likely doubling with 12 months.

PLEASE APPLY HERE

MARKETING MANAGER - BRAND

Location: Emperors Palace , ZA

Company: Peermont Global (Pty) Ltd

Job Purpose

An opportunity has arisen to be a part of an ambitious marketing team within the hospitality and entertainment industry. Reporting to the CMO, lead the brand definition & building, shepherd the brand promotion efforts and play your part in helping drive profitable top line growth. If you have had experience building creative brand campaigns, driving market share as well as revenue growth through imaginative, insightful promotions, have relentless energy, value task completion ahead of the clock, are known for inspirational people leadership, peer collaboration is your focus, a knack for strategy as a guide and have a bias for action this opportunity might be worth your consideration.

Qualifications

• A business, commercial or marketing degree would be preferred.
• 7 – 10 Years’ experience in brand and consumer marketing environments.

Minimum Requirements

• Team leadership skills and experience
• Exceptional presentation skills
• Experience working in multiple outlet businesses would be an advantage.
• Good level of numeracy and financial acumen is desired
• A track record of verifiable achievement in strategy, activity, execution and results.
• Budget Management Experience
• Agency management experience
• A strong orientation for brand activity measurement and reporting.

Main Responsibilities

• Assist with ongoing consumer and business unit analysis to provide information from which informed briefs are written to produce the relevant brand communications.
• Assist in crafting creative briefs leading to break through creative work across the business as well as the ensuing timeous execution thereof.
• Collaborate closely with digital performance, social media and creative studio teams to showcase the brand, its activity, in the various properties, helping to drive customers to the various properties, and positioning our properties as oases of entertainment.
• Creatively lead the effort to create content that grows followership and engagement of the key social media platforms, systematically manage them to be creative brand mouth pieces.
• Manage the look, feel and user experience of the loyalty platform as a defining pillar of the business, driving its growth and consumer relevance.
• Maximize creatively, the PR potential of all the activities, events and entertainment on the various properties, driving brand love as well as increasing the coverage of earned media.
• Maniacal focus on maximizing relevant content across multiple tactical property-based communication points and digital screens for great effectiveness, supporting the business as appropriate.
• Cross functional collaboration and influence across the business units, marketing   groups and property general managers for optimal alignment and execution.
• Ability to inspirationally brief the creative studio to produce effective brand, promotional, social media and ATL content.
• An aptitude for poring through analytics for patterns, insights and more informed and data let decision making
• The nature of the industry requires an ability and a willingness to sometimes work late hours or some weekend days to see to brand events and promotions.

PLEASE APPLY HERE