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OFFICE OF THE PENSION FUNDS ADJUDICATOR (OPFA)
SENIOR ASSISTANT ADJUDICATOR: TEAM LEADER
Pretoria
Job Reference Number: OPFA/SAAT/2026/09
Department: Case Management Team 4
Business Unit:
Industry: Legal
Job Type: Permanent
Positions Available: 1
Salary: Market Related
The Office of the Pension Funds Adjudicator (OPFA) is established in terms of section 30B of the Pension Funds Act, 24 of 1956 to dispose of pension fund complaints lodged in terms of the Act in a procedurally fair, economical, and expeditious manner.
Job Description
The OPFA is seeking to appoint a Senior Assistant Adjudicator - Team Leader in an exciting leadership role which offers the opportunity to lead a team in providing high service, while serving as part of the OPFA ManCo team.
Minimum Requirements and Key Competencies:
- Demonstrable experience in people management reflecting a strong capability to manage a team and motivate staff to achieve results.
- Strong administrative skills including ability to draft reports and being deadline driven.
- Computer literacy.
- Excellent verbal and written communication skills.
- Ability to think independently and critically about an issue and propose solutions.
- A high level of judgment, confidence, and decisive approach.
- Take initiative in personal development.
- Ability to perform in a high-pressure environment.
- Energetic self-starter.
Responsibilities:
- Assessment and allocation of complaints.
- Analysing submissions and directing further investigation.
- Quality control of draft determinations being submitted to the Adjudicator and/or Deputy Adjudicator for approval.
- Ensure that all complaints are administered according to the approved process and on the case management system.
- Signing of court filing sheets.
- Manage a team of professionals including planning and monitoring activities, providing guidance, allocation of tasks, and maintaining a statistical record.
- Identify, report, and mitigate risks to the organisation and review risk mitigating actions within the area of responsibility.
- Adhere to all deadlines and turnaround times.
- Substantial input into the strategic planning of the organisation.
- Adherence to organisational values.
- Ad hoc projects and tasks.
- Preparation of weekly, monthly, quarterly, and annual reports when required.
- Actively participate as a member of the OPFA ManCo and other committees as and when required.
- Actively engage with stakeholders on matters of mutual interest.
- Talent management.
Behavioural Attributes:
The potential suitable candidate must be a strategic and creative thinker, passionate about service delivery, and be able to thrive under pressure. Attention to detail and a passion for accuracy are essential. The candidate must be able to display compassion towards members of the public and complainants and have an open-door policy. Energetic, outcomes and solutions driven attributes are essential. An influential team player, great communicator, with high levels of integrity and professionalism.
Remuneration:
OPFA offers market-related remuneration commensurate with the successful candidate’s skills and experience.
Job Requirements
- A Bachelor of Laws Degree (LLB).
- Admitted Attorney or Advocate is an added advantage.
- 7 years’ relevant experience of which 5 years’ middle to senior managerial experience in a legal environment preferably at a regulatory body, ombudsman, or pension funds administrator.
- Ability to work on a case administration system dealing with high volumes of complaints.
- Ability to review draft determinations.
- Ability to assess facts, interpret legislation and provide guidance to team members.
- Experience in the financial services sector will be an added advantage.
- Extensive knowledge and understanding of the Pension Funds Act and the role of the Pension Funds Adjudicator.
Key Competencies:
- Demonstrable experience in people management reflecting a strong capability to manage a team and motivate staff to achieve results.
- Strong administrative skills including ability to draft reports and being deadline driven.
- Computer literacy.
- Excellent verbal and written communication skills.
- Ability to think independently and critically about an issue and propose solutions.
- A high level of judgment, confidence, and decisive approach.
- Take initiative in personal development.
- Ability to perform in a high-pressure environment.
- Energetic self-starter.
Closing date:
- 6 October 2026
The OPFA is an equal opportunity organisation that promotes diversity and inclusion, and persons living with disabilities are strongly encouraged to apply.
The OPFA reserves the right not to make an appointment. If you do not receive any response within 3 months of the closing date, please accept that your application has been unsuccessful. Regret correspondence will only be sent to interviewed candidates. All costs associated with the application will be borne by the applicant. Late applications will not be considered.
In accordance with the Protection of Personal Information Act (POPIA) 4 of 2013:
All candidate personal information is treated with confidentiality and the highest level of security. Should you not be shortlisted for the vacancy that you have applied for, OPFA will retain your information on our candidate database for a period of 12 months, in the event that you may meet the criteria of a future suitable position which may match your profile and which we will contact you directly for your authorisation to proceed with your application. Should you wish to no longer be listed with us, we will proceed to remove your personal information from our database with your instruction, in accordance with the POPIA guidelines.
