NEDBANK IS HIRING

NEDBANK IS HIRING

BEHAVIOURAL ECONOMICS GRADUATE

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One-year fixed-term graduate programme | Sandton, Johannesburg

Requisition : 147458

Talent Acquisition Contact: Lebohang Monate

Role: Behavioural Economics Graduate Program

Cluster and Location

Personal and Private Banking - Product Design and Innovation - Behavioural Economics

135 Rivonia Road, Sandown

Career Stream Strategic Planning and Strategy Formulation

Leadership Pipeline Manage Self: Technical

Closing Date 30 September 2026

Job Purpose

Join a team that uses behavioural science to make better money management easier and to create measurable value through positive behaviour change.

The Behavioural Economics Graduate Programme offers an opportunity to apply behavioural science to real business and client challenges within one of South Africa’s leading banks. You will work alongside behavioural economists and collaborate with specialists across the business to turn evidence into practical improvements for clients and employees.

Through hands-on project work, you will develop practical skills in behavioural research, diagnosis, intervention design, experimentation, data analysis and stakeholder engagement. You will also learn how behavioural insights can help improve communications, products, services and customer experiences.

What you'll do

• Improving client journeys

• Use behavioural science to identify friction and improve digital journeys, onboarding experiences and the way clients engage with products and services.

• Behavioural Segmentation and Human-AI Interaction

• Help uncover what drives different customer behaviours and explore how behavioural science and AI can work together to create more personalised, engaging and helpful customer experiences.

• Designing and testing communications

• Help develop and test messages across channels such as SMS, email, call centres and apps to support better client decisions and outcomes.

• Developing more tailored solutions

• Explore how behavioural, contextual and customer information can be used to understand different needs and design more relevant interventions.

• Supporting employee and culture initiatives

• Contribute to projects that apply behavioural insights to areas such as performance, wellbeing, leadership and organisational culture.

• Shaping products and experiences

• Work with teams to apply behavioural principles to customer value propositions, products and digital experiences, and take part in practical innovation challenges.

• Building and sharing behavioural knowledge

• Help translate evidence and project learnings into useful tools, case studies, workshops and resources for teams across Nedbank.

What we are looking for

You must be:

18 and above
be passionate about behavioural economics & behavioural science.
You have a clear criminal and credit record.
Have a clear criminal and credit record.

Preferred qualification

Master’s Degree in economics, psychology, anthropology, or related social sciences field is advantageous

Note for psychology graduates: If you intend to register with the HPCSA, you will need to complete your own tailored registration programme.

Skills and capabilities

Ready to apply behavioural science to meaningful business and client challenges?

Apply for the Behavioural Economics Graduate Programme and develop the practical skills to design, test and improve solutions that support better decisions and positive behaviour change.

Technical / Professional Knowledge

Analytical Thinking
Research Skills
Critical thinking
Data Analysis
Analytical Tools and Software
Written Communication
Presentation & Storytelling Skills
Stakeholder management
AI Literacy
Strategic Concepts and Frameworks
Business Knowledge

Behavioural Competencies

Communication
360° Decision Making
Work Standards
Innovation
Business Acumen
Planning and Organizing
Building Networks
Facilitating Change

Please contact the Nedbank Recruiting Team at +27 860 555 566

CREDIT RISK CONTROL OFFICER

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Requisition and Talent Acquisition Consultant Details

REQ 146350 - Twanette Coetser

Pipeline Advert

Location and Cluster

Total Business Banking and Retail - OCR - Risk Collection

Sandton, Gauteng

Leadership Pipeline Manage Self: Technical

Career Stream Administration, Transactional Processing and Production

Credit Risk Control Officer - High Value Client Base

Job Purpose

We are looking for a Credit Risk Officer to provide client service by applying sound credit risk management principles in our early collections space through management of a dedicated portfolio/region thereby enabling Nedbank to reduce the Private Wealth impairment charge in line with the business strategy.

Key Deliverables

Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts.

Implementing the collections strategies by effectively communicating with clients/bankers and negotiate repayment plans across all client portfolio of accounts and escalating to legal when necessary.

Job Responsibilities

Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.
Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
Implement sound credit risk management by providing advice on specialized credit risk matters to CRM’s and Credit managers
Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
Provide feedback daily/weekly/ monthly
Build and maintain effective working relationships by attending regular staff meetings and team building sessions.
Build strong relationships with CRM’s and Credit manager’s by providing upskilling advice on credit processes, policies, and documentation.
Sharing knowledge with all stakeholders.
Manage own efficiency by drafting and implementing team's strategies.
Enhance processes by constantly seeking innovative improvements to the credit systems.
Adapt to changes in Legislation by enforcing the compliance to the changes.
Address issues raised in culture surveys by participating in the development and implementation of action plans.
Create a client service culture through various required interventions.
Support and encourage staff to participate and support corporate responsibility initiative.
Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.

Minimum Experience Level

Minimum 3 - 5 years' experience in a Credit role in a Banking environment
Minimum 3 - 5 years' experience collecting Arrears or Excess accounts
Must have experience in working with a High Value Client base.

Preferred Qualification

Successfully completed NQF Level 6 of Higher in a Finance or Credit-related field

Technical / Professional Knowledge

Business administration and management
Change management
Client service management
Communication Strategies
Financial Accounting Principles
Governance, Risk and Controls
Organisational systems
Principles of project management
Strategic planning
Management information and reporting principles, tools and mechanisms

Please contact the Nedbank Recruiting Team at +27 860 555 566

CLIENT ADVISOR

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Job Requisition details

Req: 147597

Role: Client Advisor

Area: Tableview

Closing date: 11/09/2026

Job Family Sales and Service

Career Stream Sales

Leadership Pipeline Manage Self: Technical (MST)

FAIS Affected FAIS Affected – Yes

Job Purpose

Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Job Responsibilities

Client Engagement:

Respond to client needs by offering the right service and solution.
Build client trust by applying your expertise and experience to do good for your client.
Educate clients and potential clients on how to subscribe and service their account.
Treat clients with respect, build trust, show care and humility in all client interactions.
Help clients achieve their goals and grow financially.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Entrench clients and deliver value through cross selling.
Facilitate the sales process by informing clients of the product features and benefits.
Document client needs analysis and provide corresponding product solutions.
Obtain referrals from existing clients as well as leads from other business units.
Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
Collaborate with internal stakeholders to provide complete financial solutions for clients.
Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
Act with a client first mindset in all client engagements.

Nedbank Goals:

Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
Support the achievement of the sales and service strategy objectives and values.
Enable Nedbank's strategy of being financial experts who do good.
Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
Report suspicious transactions to the relevant department.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

FAIS Approved Qualification

Minimum Experience Level

1 - 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

Product sales skills
Sales Strategies
Product Knowledge
Customer service principles
Nedbank policies and procedures
Customer relationship management

Behavioural Competencies

Building Customer Loyalty
Building Trusting Relationships
Sales Persuasion
Technology Savvy
Planning and Organizing
Adaptability
Applied Learning

Please contact the Nedbank Recruiting Team at +27 860 555 566

RELATIONSHIP BANKER: SBS

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REQUISITION NUMBER

REQ Number- 147549

Closing Date - 11 September 2026

Location: Vincent Park, East London

Job Family Sales And Services

Career Stream Relationship Management

Leadership Pipeline Manage Self: Professional

FAIS Affected FAIS Affected – Yes

Job Purpose

To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
Improve results by tracking and analysing financial reports against agreed measures.
Understand clients business and needs through proactive client relationship management according to portfolio mandate.
Build relationships with internal stakeholders through communication and networking as determined by client needs.
Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
Complete tasks through planning and reviewing against set targets.
Manage resources (time, processes and support teams) to optimize value against client expectations.
Comply with risk standards, policies and procedures through training and development as required by group compliance framework
Research and analyse information by using problem solving techniques to propose solutions for work challenges.
Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate

Preferred Qualification

NQF Level 5 or Higher in a Financial or Business-related field essential
FAIS Accreditation Regulatory Examination Level 1.

Minimum Experience Level

2-3 years’ experience in Business Acquisition essential
2-3 years' Relationship management experience would be an advantage
Valid driver's license and own reliable transport is essential

Technical / Professional Knowledge

Banking knowledge
Banking procedures
Business Acumen
Business principles
Business writing
Communication Strategies
Data analysis
Governance, Risk and Controls
Microsoft Office
Nedbank policies and procedures
Nedbank vision and strategy
Principles of financial management
Principles of project management
Relevant regulatory knowledge
Relevant software and systems knowledge
Decision-making process
Nedbank culture
Cluster Specific Operational Knowledge

Behavioural Competencies

Communication
Energy
Building Trusting Relationships
Managing Work
Sales Disposition
Sustaining Customer Satisfaction

Please contact the Nedbank Recruiting Team at +27 860 555 56

SERVICE CONSULTANT

Sales and Service

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Job Requisition detail

Req: 147683

Role: Service Consultant

Advert closing date: 14/09/2026

Area: Rondebosch

Job Family Sales and Service

Career Stream Client Service

Leadership Pipeline Manage Self: Technical (MST)

FAIS Affected

Job Purpose

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.

Job Responsibilities

Client Engagement:

Address any concerns relating to the queue flow or digital devices.
Assist client to download online applications and resolve any log in issues.
Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on self-service, digital functionality and features.
Facilitate a conversation with the client to assist them to complete their service needs online.
Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.
Nurture strong, long-standing client relationships.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

Accept and service cash transactions over the counter.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (e.g. cards).
Control the queuing process and prioritise clients with special needs.
Destroy old stock (e.g. cards) identified by reports.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

Mitigate risk by controlling counter and drop safe limits according to policy.
Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

Customer service principles
Product Knowledge
Problem solving skills
Relationship management
Nedbank security policies and procedures
Governance, Risk and Controls
Forex product

Behavioural Competencies

Building Customer Loyalty
Earning Trust
Collaborating
Managing Work
Adaptability
Stress Tolerance
Continuous Learning

Please contact the Nedbank Recruiting Team at +27 860 555 566

CLIENT SERVICE CONSULTANT

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Job Requisition detail Req: 147687

Role: Client Service Consultant

Area: Fourways

Advert closing date: 11/09/2026

Job Family Sales and Service

Career Stream Client Service

FAIS Affected

Leadership Pipeline

Manage Self: Technical (MST)

Job Purpose

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfilment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.

Job Responsibilities

Client Engagement:

Address any concerns relating to the queue flow or digital devices.
Assist client to download online applications and resolve any log in issues.
Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on self-service, digital functionality and features.
Facilitate a conversation with the client to assist them to complete their service needs online.
Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.
Nurture strong, long-standing client relationships.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

Accept and service cash transactions over the counter.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (e.g. cards).
Control the queuing process and prioritise clients with special needs.
Destroy old stock (e.g. cards) identified by reports.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

Mitigate risk by controlling counter and drop safe limits according to policy.
Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

Customer service principles
Product Knowledge
Problem solving skills
Relationship management
Nedbank security policies and procedures
Governance, Risk and Controls
Forex product

Behavioural Competencies

Building Customer Loyalty
Earning Trust
Collaborating
Managing Work
Adaptability
Stress Tolerance
Continuous Learning

Please contact the Nedbank Recruiting Team at +27 860 555 566

WEALTH BANKER

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Job Classification

Requisition - 147543 - Melissa Cloete

Business Unit - Nedbank Private and Wealth - High Net Worth

Location - Nedbank Rivonia Campus, 135 Rivonia Road, Sandton

Closing Date - 10 September 2026

Employment Equity Statement: Preference will be given to Applicants from Underrepresented Groups

Job Family

Sales and Services

Career Stream

Relationship Management

Leadership Pipeline

Manage Self Professional

FAIS Affected

FAIS Affected – Yes

Job Purpose

Are you passionate about building lasting client relationships and driving growth in the high-net-worth segment?

Nedbank Private Wealth is seeking a dynamic and results-driven Wealth Banker to join our Cape Town team.

You will acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.

Job Responsibilities

To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs. Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
Improve client service through delivering relevant products and services according to client needs.
Maintain and build a portfolio of high value, and complex clients.
Unearth client sales / solution opportunities and execute on these opportunities.
Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
Build and maintain effective professional relationships with high value profile clients through contact management.
Deliver banking solutions that meet client needs.
Understand client's business, personal and household needs.
Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business / personal and household requirements.
Proactively engage clients in a manner that is relevant to their specific circumstances.
Collaborate with specialists in client engagements to cross sell and create value based solutions.
Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
Facilitate clients compliance correctness in line with Nedbank internal and regulatory standards. Identify and resolve any work related obstacles and problems and escalate to senior management.
Contribute to the improvement of policies, procedures, standards and processes by applying own experience and insights where applicable.
Understand the bank's risk and credit policy and manage client expectations accordingly.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Comply with internal standard procedures to facilitate the execution of client requirements.
Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
Participate and support corporate responsibility initiatives for the achievement of business strategy.
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate
Advanced Diplomas/National 1st Degrees

Preferred Qualification

Degree in Business / Finance / Marketing (e.g. B.Comm, Certified Associate of the Institute of Bankers ), FAIS full Qualification

Essential Certifications

Preferred Certifications

Minimum Experience Level

Minimum 5 years in a banking environment (2 of which as a relationship banker).

Technical / Professional Knowledge

Microsoft Office
Interpersonal Skills/ Client Relationship
Business writing
Business terms and definitions
Relevant regulatory knowledge
Data analysis
Business Acumen
Decision-making process
Principles of financial management
Governance, Risk and Controls

Behavioural Competencies

Building Networks
Building Trusting Relationships
Business Acumen
Driving for Results
Global Perspective
Portfolio Management
Sustaining Customer Satisfaction
Targeting Sales Opportunities

Please contact the Nedbank Recruiting Team at +27 860 555 566

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