NATIONAL CREDIT REGULATOR (NCR)

The National Credit Regulator (NCR) was established as the regulator under the National Credit Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. It is tasked with carrying out education, research, policy  development, registration of industry participants, i.e. credit providers, credit bureaux, alternative dispute resolution agents, payment distribution agents and debt counsellors, investigation of complaints, and enforcement of the Act.

The Act requires the NCR to promote the development of an accessible credit market, particularly to address the needs of historically disadvantaged persons, low income persons, and remote, isolated or low density communities. 

The NCR invites applications from suitable candidates for the following position:

CALL CENTRE AGENT

Paterson Grade: B-Lower

Salary ranges from R64 700 – R116 500 maximum

Ref: CLA/08/2026

Requirements:

▪ Matric and 18 months experience in customer service.

Duties:

▪ Act as point of first contact with stakeholders and thus representing the face of the NCR.

▪ Interface with consumers via inbound calls, e-mails and faxes for the purpose of resolving enquiries related to the NCA.

▪ Retrieving telephone messages and returning calls timeously.

▪ Probe and query consumers to assess needs and provide useful information on general and debt counselling matters.

▪ Participate in activities designed to improve customer satisfaction and business performance.

▪ Competently update and retrieve records on the Complaints Management Systems and deal with other administrative functions as required.

Skills:

▪ Basic computer skills.

▪ Clear communication skills.

▪ Ability to listen with empathy and to interpret information correctly.

▪ Good time management skills.

▪ Strong interpersonal and problem solving skills.

▪ Conflict management skills.

▪ A strong service and results orientation.

▪ Team player with the ability to multi task.

▪ Call handling techniques.

Knowledge:

▪ Understanding of the National Credit Act.

Closing Date: 21 August 2026

The National Credit Regulator is an equal opportunity organization which offers competitive market related packages.

Suitable persons should send a detailed CV quoting the relevant reference number to: IF-Recruitment@ncr.org.za. 

Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right not to make an appointment.

Ref: CLA/08/2026

The National Credit Regulator (NCR) was established as the regulator under the National Credit Act 34 of 2005 (the Act) and is responsible for the regulation of the South African credit industry. It is tasked with carrying out education, research, policy development, registration of industry participants, i.e. credit providers, credit bureaux, alternative dispute resolution agents, payment distribution agents and debt counsellors, investigation of complaints, and enforcement of the Act.

The Act requires the NCR to promote the development of an accessible credit market, particularly to address the needs of historically disadvantaged persons, low income persons, and remote, isolated or low density communities. 

The NCR invites applications from suitable candidates for the following position:

COMPLAINTS OFFICER

Paterson Grade: C-Lower

Salary Ranges from: R159 100 – R302 200 maximum

Ref: COCO/08/26

Requirements:

▪ The successful candidate must hold a relevant post matric qualification.

▪ At least 2 years’ working experience in a Legal/ Finance/Regulatory / Credit industry.

▪ Experience in complaints / dispute resolution processes will be an added advantage.

Duties:

▪ Effective evaluation of complaints concerning allegations of non-compliance with the National Credit Act.

▪ Implementation of internal complaints handling policies and procedures.

▪ Provide and maintain a high level of quality work.

▪ Report writing.

▪ Maintain good relations with internal and external key stakeholders.

▪ Participating in team activities aimed at improving customer satisfaction and departmental performance.

Knowledge:

▪ National Credit Act.

▪ Complaints resolution processes.

Skills:

▪ Computer literacy.

▪ Team Player.

▪ Excellent written and verbal communication skills.

▪ Strong interpersonal skills.

▪ Administrative and organizational skills.

▪ Ability to work under immense pressure.

▪ Ability to multi-task.

▪ Conflict resolution and negotiation skills.

▪ Results driven.

.

Closing Date: 21 August 2026

The National Credit Regulator is an equal opportunity organisation which offers competitive market related packages. 

Suitable persons should send a detailed CV quoting the relevant reference number to: IF-Recruitment@ncr.org.za

Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right not to make an appointment.

Ref: COCO/08/26