NATIONAL CONSUMER TRIBUNAL (NCT)

COMMUNICATIONS ASSISTANT

• Centurion
• Fixed-Term
• 3 years
• NQF Level 6 – Diploma in Communications, Marketing, Public Relations, or other relevant qualification

Vacancy: Communications Assistant (Ref: NCT26/CA/001)

Reports To: Registrar

Contract Type: 3-year fixed-term contract

Total Remuneration Package: R 555 647.21 per annum

The National Consumer Tribunal (NCT) is seeking a highly skilled and motivated Communications Assistant who will provide administrative and operational support across all internal and external communication activities. The role assists with the layout and distribution of materials, basic content drafting, brand alignment checks, event coordination, diary management, and digital updates. It ensures that communication processes run smoothly and consistently, enabling the effective delivery of messages and engagement with internal and external stakeholders.

 Who are we? 

Established in 2006 under the National Credit Act, the NCT is a leading independent adjudicative body addressing credit and consumer-related matters across South Africa. With us, you won’t just learn, you will thrive, innovate and grow while making a tangible difference.

 Our Core Drivers That Will Shape Your Future

At the NCT, we don’t just work, we live by our values. Here’s what fuels our mission:

1.We are SASSY –Spirited, adaptable and bold. We bring energy and creativity to everything we do, ensuring every challenge is met with confidence and flair.

2.We work with PASSION and PURPOSE –Your time here will be driven by meaningful projects that reflect our unwavering commitment to consumer rights and empowerment.

3.We are at the cutting edge of TECHNOLOGY –From leveraging the latest digital tools to pioneering innovative solutions, you will experience firsthand how we stay ahead in an ever-evolving landscape.

4.We are ACCESSIBLE 24/7, anywhere –Whether supporting South Africans in rural areas or urban hubs, our reach ensures no consumer is left behind, and you will help make this a reality.

5.We IMPROVE and TOUCH the lives of South Africans –Every task, big or small, contributes to creating a better, fairer future for our nation.

Key Responsibilities

Communication Administration 

1. Support the execution of day-to-day communications activities.

2. Assist with the layout, formatting, and design of newsletters, posters, emails, and invitations.

3. Check and ensure all communication materials align with brand guidelines.

4. Assist in preparing and formatting internal announcements and stakeholder materials.

5. Ensure communication templates are consistently applied and updated.

 Content and Editorial Support 

1. Draft basic content for internal newsletters and announcements.

2. Assist with proofreading and formatting of documents, presentations, and reports.

3. Edit and layout stakeholder reports received from meetings for consistency and quality.

 Event and Stakeholder Coordination 

1. Coordinate logistics for internal and external events, including bookings and materials.

2. Assist with diary and calendar management for stakeholder-related meetings.

3. Collect and consolidate feedback or reports following stakeholder engagements.

 Digital Platforms and Media 

1. Support the updating and maintenance of website and social media content.

2. Assist with media monitoring and compiling weekly reports on media coverage.

3. Ensure timely posting and brand-compliant formatting of digital materials.

 Supplier and Logistics Liaison 

1. Liaise with external service providers for communication-related needs.

2. Follow up on service deliverables to ensure timely and quality execution.

3. Maintain a list of approved suppliers and assist in procurement coordination.

 General Administration 

1. Provide administrative support across all communication functions.

2. Maintain filing, tracking documents, and shared communication resources.

3. Assist with meeting coordination, agenda setting, and minute taking as needed.

 Requirements 

1. Minimum NQF Level 6 – Diploma in Communications, Marketing, Public Relations, or other relevant qualification.

2. NQF Level 7 – A degree in Communications, Marketing, Public Relations, or other relevant qualification will be advantageous.

3. Driver’s License.

4. 2–3 Years of experience in communications.

5. The successful incumbent must have knowledge of Internal Communication Processes, Branding and Style Guidelines, Basic Content Creation, Media Monitoring Tools, Stakeholder Engagement Protocols, and Website and Social Media Updates.

6. The successful incumbent must have skills in Document Formatting Accuracy, Calendar Coordination, Event Planning Basics, Email and Layout Design, Proofreading and Editing, and Report Compilation Support, and must demonstrate behavioural attributes that include being Supportive, Organised, Reliable, Attentive, Detail-Oriented and Professional.

Important Notes

1. When submitting your application, please quote the reference number of the position on the subject line of your email.

2. In terms of the EE plan, preference will be given to African Male, Coloured Male or White Female. However, all suitably qualified individuals are encouraged to apply.

3. Shortlisted candidates will be required to undergo pre-employment checks.

4. The NCT reserves the right not to fill this position.

5. Late applications will not be considered.

Application Process

To apply, email the following to recruitment@thenct.org.za

1. Detailed CV;

2. Copies of all relevant qualifications;

3. Copy of a valid driver’s licence; and

4. Copy of ID document.

For enquiries, contact the Human Resources unit at (010) 590 5206

Closing Date: 18 September 2026 at 16h45