HEALTH PROFESSIONS COUNCIL OF SOUTH AFRICA (HPCSA)

The vision of the Health Professions Council of South Africa (HPCSA) is realised by protecting the public and guiding the professions.

COMPLAINTS OFFICER

Paterson grade C1

2-year fixed-term contract

Remuneration package R483, 192 per annum (Cost to Council)

MINIMUM REQUIREMENTS

An NQF Level 6 qualification in a health-related field | Current registration with a Health Statutory Body/Council | 2 years complaints handling experience.

COMPETENCY REQUIREMENTS

Knowledge of the relevant legislative framework | Proficiency in Microsoft Office Suite | Customer Service skills | Communication (writing, verbal and listening) skills | General complaints handling skills | Conflict Management skills | Time Management skills | Interpersonal Communication skills. 

PRINCIPAL ACCOUNTABILITY AND KEY PERFORMANCE AREAS

Handle all queries regarding handling of complaints | Create a record of queries on the available case management system | Determine if complaint falls under the remit of HPCSA | Provide advice on the lodging of a complaint including appropriate authority to deal with complaint if outside the remit of the HPCSA | Provide verbal/written advice on complaint lodging process if within the remit of the HPCSA | Receive and screen complaints lodged verbally, in writing or via a physical visit | Ensure that the complaint form is duly completed and signed by the complainant | Ensure that all relevant documents are attached before processing the case to Complaints Handling. Ensure that the descriptions of allegations are clear | Check if the complaint was previously registered opened, and: If existing, forward to the relevant person handling the complaint and if new process as a new complaint | Check complaint and where relevant, contact the complainant to collect additional complaint information | Request affidavit from complainants where relevant | Alert the immediate line manager of any complaints where the practitioner is posing danger to members of the public | Collation of data for reporting purposes | Prepare and submit monthly, quarterly and annual reports on all kinds of complaints received | Perform ad-hoc duties as maybe required by the Head of Division: Complaints Handling and Investigations.

In line with the HPCSA’s Employment Equity and commitment to diversify its workforce, preference will be given to suitably qualified African male, Indian male, White male, White female and People with Disabilities. The HPCSA reserves the right to re-advertise and/or not to fill this position.

All interested applicants should forward their application letter, a detailed Curriculum Vitae and copies of qualifications and current registration with a health regulatory body/council to Recruitment@hpcsa.co.za quoting the job title in the email subject line.

N.B. Failure to attach required copies will result in your application not being considered.

The HPCSA will ensure that in processing applicants’ personal information, it will adhere to its obligations in terms of POPIA. By applying for this position, you grant consent to the HPCSA to keep and/or process your information as per POPIA.

Closing Date:  02 September 2026

If you have not heard from us within 30 days of the closing date, please consider your application unsuccessful. Communication will be entered into with short-listed candidates only