- Published on
FNB IS HIRING
WEALTH MANAGER
Locations Johannesburg
Time type Full time
Time left to apply End Date: September 20, 2026
Job requisition id R52442
Job Description
To act as a comprehensive financial services advisor by delivering expert savings, investment, and estate planning solutions to high-income clients. Provide tailored advice and strategies, fostering long-term relationships through proactive engagement, and ensuring clients’ financial objectives are achieved with professionalism, integrity, and personalised service.
Welcome to FNB, the home of the #changeable.
We design shape shifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our Private Banking and Advisory Team, you will be surrounded by unique talent, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Role Purpose:
To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
Are you someone who can:
- Achieve revenue and profit targets by growing portfolio base, providing independent holistic
- advice and solutions that ensure revenue and profit growth.
- Identify and utilize opportunities for revenue growth to deliver on sales targets.
- Provide appropriate banking and financial solutions across an allocated portfolio of clients.
- Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
- Ensure compliance with legislative and audit requirements and adherence to relevant processes.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
- Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group (FRG).
- Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering.
- Participate in planned activities that are appropriate for own development.
- Deliver customer experience excellence in own service delivery aligned to Organizational values and service standards.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Prevent wastage and identify process improvements to contain and reduce costs.
You will be an ideal candidate if you:
- Relevant NQF7 Level Degree in Finance, Economics or Accounting.
- Completed RE5 qualification.
- Preferred Qualification - Certified Financial Planner (CFP)
- Experience - 3 to 5 years’ experience in Banking, Investment, Financial Planning, Wealth
- Management, and client facing environment.
- Full understanding of money management principles
Candidates are required to have sign-off on the following sub-categories:
▪ 1.3 Long-Term Insurance subcategory B1
▪ 1.4 Long-Term Insurance subcategory C
▪ 1.5 Retail Pension Benefits
▪ 1.14 Participatory Interests in a Collective Investment Scheme
▪ 1.17 Long-term Deposits
▪ 1.18 Short-term Deposits
▪ 1.22 Long-term Insurance subcategory B1-A
You will have access to:
- Sound working knowledge of required business-related systems.
- Sound working knowledge of Banking and Financial Services Regulatory requirements.
- Knowledge on wealth management creation and accumulation
- Wealth protection or risk knowledge.
You can be a match if you have;
- Excellent knowledge of global financial markets and current affairs
- Ability to match client needs with appropriate product solutions.
- Excellent project management skills and able to plan and organize work independently.
- Proven track record in servicing a portfolio of clients and in acquisition of new relationships.
- Sound knowledge of the Bank's risk and other mandates to ensure exercising good commercial judgment while representing the Bank's and the shareholders’ interests always.
#LI-NK3
#POST
#FNB
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
20/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
BANKING ADVISOR WEALTH
Locations Bellville
Time left to apply End Date: September 12, 2026
Job requisition id R52899
Job Description
To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
FNB introduction
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our Private Banking and Advisory Team, you will be surrounded by unique talent, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Provide sound services and recommendations based on customer and client needs, current information, and trends.
- Provide an efficient administration service through careful and timeous planning, reporting, and updating of all relevant information.
- Compile reports that track progress and guide business to make informed decisions.
- Ensure effective management of the leads pipeline.
- Support sales through analysis of client portfolio and pro-active client engagement.
- Assist with profit growth for the business through sales and acquisition of new clients.
- Achieve expected financial targets and uphold associated service levels.
- Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
- Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
- Act responsibly with work related resources to contribute to cost containment.
- Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
- Contribute to innovation by finding faster and more accurate ways of working.
- Understand and market all financial services solutions within the relevant business offering.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group (FRG).
You will be an ideal candidate if you:
- Relevant NQF7 Level Degree in Finance, Economics or Accounting.
- Completed RE5 qualification
- Have 2 - 3 years’ experience within a Sales/Service area of a banking / financial environment.
Additional Requirements
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
#Post
#FNB
#LI-AA1
Thank you for your interest in joining our talent community. Please note that this advertisement is not for an active vacancy, and as such you will not receive a decline notice or status update immediately. We are currently gathering applications to build a talent pool for future opportunities. By submitting your application, you will be considered for similar roles that may become available. We appreciate your interest and look forward to potentially working with you in the future.
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
12/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
PRIVATE CLIENTS ADVISOR
Locations George
Time left to apply End Date: September 12, 2026
Job requisition id R52897
Job Description
To deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
FNB introduction
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our Private Banking and Advisory Team, you will be surrounded by unique talent, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.
- Identify and utilise opportunities for revenue growth to deliver on sales targets.
- Provide appropriate banking and financial solutions across an allocated portfolio of clients.
- Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
- Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group (FRG).
- Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering
- Participate in planned activities that are appropriate for own development.
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Prevent wastage and identify process improvements to contain and reduce costs.
You will be an ideal candidate if you:
- Relevant NQF7 Level Degree in Finance, Economics or Accounting.
- Completed RE5 qualification.
- Preferred Qualification - Certified Financial Planner (CFP)
- Experience - 3 to 5 years’ experience in a Banking, Investment, Financial Planning, Wealth Management, and client facing environment.
- Full understanding of money management principles
- Candidates are required to have sign-off on the following sub-categories:
- 1.3 Long-Term Insurance subcategory B1
- 1.4 Long-Term Insurance subcategory C
- 1.5 Retail Pension Benefits
- 1.14 Participatory Interests in a Collective Investment Scheme
- 1.17 Long-term Deposits
- 1.18 Short-term Deposits
- 1.22 Long-term Insurance subcategory B1-A
- Sound working knowledge of required business-related systems.
- Sound working knowledge of Banking and Financial Services Regulatory requirements.
- Knowledge on wealth management creation and accumulation
- Wealth protection or risk knowledge
- Excellent project management skills and able to plan and organize work independently.
- Proven track record in servicing a portfolio of clients and in acquisition of new relationships.
- Excellent knowledge of global financial markets and current affairs
- Ability to match client needs with appropriate product solutions.
- Sound knowledge of the Bank's risk and other mandates to ensure exercising good commercial judgment while representing the Bank's and the shareholders’ interests always.
Additional Requirements
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
#Post
#FNB
#LI-AA1
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
12/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
CUSTODY OFFICER
Locations Windhoek
Time type Full time
Time left to apply End Date: September 15, 2026
Job requisition id R53061
Job Description
To execute all custody trades as per procedures and ensure that risk is minimised and that there is no loss to the business or client
Hello Future Wills and Custody Official
Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who:
- Has experience with administration of deceased estates processes and trusts administration.
- Drafting of Last Wills and Testaments and providing clients with sound advice.
- Identify opportunities to expand customer base with potentially profitable customers
- Deliver work in an accurate manner and is a team player.
- Achieve market share and revenue target by growing assets; liabilities and non-interest revenue from existing clients and by acquiring new clients
You will be an ideal candidate if you:
- 1 to 3 years’ experience in a similar environment
- Relevant Degree in Law would be an added advantage
You will have access to:
- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate
- Opportunities for career growth
We can be a match if you are: (Examples below) – list between 1 - 5 points
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
- Always doing the right thing – you fight for ethical conduct and transparency.
- Value differences – be inclusive, gracious, decent, and humble.
- Build trust not territory – you create a culture of sharing by unlocking our collective wisdom to achieve the best results.
Are you interested to take the step? We look forward to engaging with you further.
#post
#FNB
#LI-MS1
Apply now before: 07 September 2026
Job Details
Application Closing Date 15/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
EXTERNAL SALES AND SERVICE ADVISOR OBR
Locations Hillcrest
Time type Full time
Time left to apply
End Date: September 8, 2026
Job requisition id R52884
Job Description
To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures
Hello Future External Sales and Service Advisor
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Execute own work in accordance with the organisational values and code of ethics.
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
- Work with enhanced processes and procedures to maintain operational efficiencies.
- Deliver work in an accurate manner to ensure consistent results.
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and Company policies and procedures.
- Complete relevant administration, reporting and updating of information accurately and on time.
- Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
- Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
- Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
- Maximize sales by selling packaged financial solutions to clients.
- Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfilment processes and timelines to drive and achieve relevant sales targets.
- Maximise cross-selling opportunities.
- Drive adoption of digital and other self-service options across client base.
- Contribute to teamwork and inclusivity within own team.
- Contribute to cost efficiencies through responsible utilisation of work related resources.
- Achieve expected financial targets and uphold associated service levels.
- Build and maintain stakeholder relationships.
- Deliver customer service through adherence to quality service standards.
Additional Requirements:
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
Apply now if you are interested in taking the next step. We look forward to engaging with you!
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
08/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
BRANCH ADVISOR FAIS
Locations Newcastle
Time type Full time
Time left to apply End Date: September 10, 2026
Job requisition id R53068
Job Description
Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor
Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.
As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.
As a Branch Advisor, you will be responsible for providing compliant, professional financial advice and to walk in and existing clients within a high-volume service branch environment. The role focuses on understanding client financial needs, offering appropriate product solutions, and ensuring ongoing client relationship management in line with FAIS, FICA legislation and Treating Customers Fairly (TCF) principles and FNB governance.
Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
· Build and manage long-term client relationships to support retention and growth
· Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
· Educate customers to the correct Banking platform aligned with their needs.
· Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
· Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
· Maintain accurate and complete client records and documentation
· Achieve individual and branch sales and service targets
· Conduct yourself in an ethical manner.
· Take accountability for your own performance, personal and career development.
· Show empathy to customers.
· Stay updated on industry trends and product knowledge.
· Manage leads, referrals, and client follow-ups within agreed turnaround times
Qualification & Experience Requirement
- minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration,
- Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
· Strong understanding of FAIS, TCF, and client-centric advice principles
· Proven ability to meet sales, service, and compliance targets
You will have access to:
· Opportunities to build relationships as part of a dynamic team.
· A challenging working environment
· Personal and professional growth
· Opportunities to have an impact on a local market as a brand ambassador.
You can be a match if you are:
· Client-focused and have an ethical approach to advice
· Enjoy solving problems.
· Persuasive selling skills
· Agile and Flexible
· Strong communication and interpersonal skills
· Results-driven with strong planning and organization skills
· Attention to detail and high compliance awareness
· Ability to work independently and within a team
Apply now if you are ready to take the next step in your career as an FNB Points of Presence: Branch Advisor, delivering exceptional service, growing customer relationships, and contributing to sustainable business performance
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
10/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
BRANCH ADVISOR FAIS
Locations Cape Town
Time type Full time
Time left to apply End Date: September 9, 2026
Job requisition id R53064
Job Description
Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor
Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.
As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.
As a Branch Advisor, you will be responsible for providing compliant, professional financial advice and to walk in and existing clients within a high-volume service branch environment. The role focuses on understanding client financial needs, offering appropriate product solutions, and ensuring ongoing client relationship management in line with FAIS, FICA legislation and Treating Customers Fairly (TCF) principles and FNB governance.
Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and manage long-term client relationships to support retention and growth
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
- Maintain accurate and complete client records and documentation
- Achieve individual and branch sales and service targets
- Conduct yourself in an ethical manner.
- Take accountability for your own performance, personal and career development.
- Show empathy to customers.
- Stay updated on industry trends and product knowledge.
- Manage leads, referrals, and client follow-ups within agreed turnaround times
Qualification & Experience Requirement
- Minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Strong understanding of FAIS, TCF, and client-centric advice principles
- Proven ability to meet sales, service, and compliance targets
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact on a local market as a brand ambassador.
You can be a match if you are:
- Client-focused and have an ethical approach to advice
- Enjoy solving problems.
- Persuasive selling skills
- Agile and Flexible
- Strong communication and interpersonal skills
- Results-driven with strong planning and organization skills
- Attention to detail and high compliance awareness
- Ability to work independently and within a team
Apply now if you are ready to take the next step in your career as an FNB Points of Presence: Branch Advisor, delivering exceptional service, growing customer relationships, and contributing to sustainable business performance
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
09/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
FNB COMMUNITY ADVISOR
Locations Sasolburg
Time type Part time
Time left to apply End Date: September 8, 2026 (5 days left to apply)
Job requisition id R53072
Job Description
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
Hello Future Community Advisor
Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer‑centric financial solutions.
As part of our FNB Points of Presence (POP) team, the Community Advisor plays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB’s standards.
Now’s the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together.
Are you someone who can:
- Serve customers promptly and professionally, ensuring their needs are fully understood
- Deliver an excellent customer experience aligned to Balanced Scorecard service standards
- Achieve net profit growth through effective sales and service support
- Manage the migration of customers from traditional transactions to Self‑Service and digital channels
- Grow the active customer account base to expand overall client engagement
- Identify and maximise cross‑sell opportunities to strengthen customer relationships
- Track, control, and influence sales activities to achieve predetermined sales targets
- Track, control, and influence service activities to improve service efficiencies
- Provide efficient administration through careful planning, accurate reporting, and timely information updates
- Check and verify transactions daily to ensure new business applications are processed and closed within required timelines
- Produce accurate and reliable sales and service statistics for management and decision‑making
- Comply with governance, legislative, and audit requirements
- Uphold FNB’s Golden Rules processes and procedures consistently
- Take accountability for self‑development and continuously grow personal capability
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
- Confidence in guiding customers toward digital and Self‑Service solutions
- Ability to identify sales opportunities and support portfolio growth
- High levels of accuracy, discipline, and adherence to process
- Strong organising, planning, and time‑management capability
- Commitment to delivering consistent, exceptional service
You will have access to:
- A customer‑facing role within the FNB Points of Presence network
- Exposure to digital enablement, customer engagement, and frontline service practices
- Ongoing learning and development aligned to service, sales, and operational excellence
- A collaborative, supportive branch environment focused on customer delight
You can be a match if you are:
- Customer‑centric with a passion for delivering exceptional experiences
- Motivated by achieving performance targets
- Organised and detail‑driven with strong follow‑through
- Ethical, compliant, and aligned to governance requirements
- A strong team player who builds positive working relationships
- Proactive in your learning and personal development
Apply now if you are ready to take the next step in your career as an FNB Points of Presence: Community Advisor, delivering exceptional service, growing customer relationships, and contributing to sustainable business performance.
All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this information will be kept confidential unless required by law.
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
08/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
PRIVATE CLIENT ADVISOR
Locations Pretoria
Time type Full time
Time left to apply End Date: September 8, 2026
Job requisition id R45098
Job Description
To provide an exceptional experience to private clients focused on foundational wealth creation, accumulation, and protection strategies. Enhance client engagement and loyalty by applying contextual Money Management principles, driving growth in the Vertical Sales Index (VSI), and fostering long-term client retention and entrenchment.
2 to 3 years experience in financial advise/financial planning
Must have an NQF level 7
Must have - RE5
#LI-TM2
#POST
#FNB
- Contribute to the development of larger overall area budget
- Develop the budget for the next financial year for area of responsibility taking all operational plans into consideration
- Research and design a longer term financial resource requirement plan for the area of responsibility
- Present the business case to motivate for financial resources
- Analyse and develop implementation plans against the forecasted financial budget
- Develop tactical budget for area of responsibility that minimise expenditure and manage costs
- Control the budget for area including the authorisation of expenditures and implementation of financial regulations.
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums
- Apply a customer-centric approach that focuses on creating a positive experience for the customer by maximizing service and/or product offerings and building relationships.
- Ensure that the customer is at the centre of the business philosophy, operations and ideas.
- Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
- Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement
- Creates risk awareness and manages audit findings
- Participate in Group risk forums where required and cascades relevant information through team
- Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies
- Create and participate in specialist communities of practice and represents the organisation at Group and industry level to share best practice insights and solutions
- Drive strategic projects, change management and platform integration across operations
- Leverage Group capability to exploit opportunities
- Ensure and encourage adherence to an operational framework of policies and procedures
- Execute defined business strategy by translating it into the business operations
- Communicate policy modification, objective achievement progress and critical success factors to impacted stakeholders
- Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks
- Identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions
- Be aware of, and responsive to local conditions
- Influence the development of appropriate organisational structures, capacity and delivery systems. Identify development needs and select effective solutions to address personal development gaps to facilitate self-improvement
- Develop and implement a personal development plan
- Demonstrate a commitment to continuous personal improvement as a life-long learner and encourage the same in others
- Share information and empower others to act
- Acts as a role model for continuous professional development in area of expertise
- Lead a development culture where information regarding successes, issues, trends and ideas are actively shared
- Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies
- Lead specialist communities of practice and contribute positively to own and organisational knowledge improvement
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
08/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
PRIVATE WEALTH ADVISOR
Locations Rustenburg
Time type Full time
Time left to apply End Date: September 13, 2026
Job requisition id R50377
Job Description
To deliver an exceptional experience for Private Wealth clients, focusing on foundational strategies for wealth creation, accumulation, and protection. This job applies relevant Money Management principles to deepen client engagement, drive Vertical Sales Index (VSI) growth, and strengthen long-term client retention and entrenchment.
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our Private Banking and Advisory Team, you will be surrounded by unique talent, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Role Purpose:
To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
Are you someone who can:
- Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.
- Identify and utilize opportunities for revenue growth to deliver on sales targets.
- Provide appropriate banking and financial solutions across an allocated portfolio of clients.
- Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
- Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group (FRG).
- Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering.
- Participate in planned activities that are appropriate for own development.
- Deliver customer experience excellence in own service delivery aligned to Organizational values and service standards.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Prevent wastage and identify process improvements to contain and reduce costs.
You will be an ideal candidate if you:
- Relevant NQF7 Level Degree in Finance, Economics or Accounting.
- Completed RE5 qualification.
- Preferred Qualification - Certified Financial Planner (CFP)
- Experience - 3 to 5 years’ experience in a Banking, Investment, Financial Planning, Wealth
- Management, and client facing environment.
- Full understanding of money management principles
You will have access to:
- Sound working knowledge of required business-related systems.
- Sound working knowledge of Banking and Financial Services Regulatory requirements.
- Knowledge on wealth management creation and accumulation
- Wealth protection or risk knowledge.
You can be a match if you have;
- Excellent knowledge of global financial markets and current affairs
- Ability to match client needs with appropriate product solutions.
- Excellent project management skills and able to plan and organize work independently.
- Proven track record in servicing a portfolio of clients and in acquisition of new relationships.
- Sound knowledge of the Bank's risk and other mandates to ensure exercising good commercial judgment while representing the Bank's and the shareholders’ interests always.
#LI-NK3
#POST
#FNB
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
13/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
PRIVATE ADVISOR AFFLUENT
Locations Kimberly
Time type Full time
Time left to apply End Date: September 13, 2026
Job requisition id R50950
Job Description
Welcome to FNB, the home of the #changeables.
We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation.
- Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through ensuring effective management of the leads pipeline.
- Produce consistently high-quality outputs within agreed deadlines.
You will be an ideal candidate if you:
- Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
- RE5 Regulatory Compliance Certificates with relevant COB (Class of Business) Meet all requirements on SUB-CATS.
- Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
You will have access to:
- Opportunities to network and collaborate.
- Earn basic guaranteed rewards with uncapped earning potential.
- Opportunities to innovate.
We can be a match if you are:
- Signed off for supervision of all your SUB-CATS
- Able to build sound relationships based on trust and openness.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.
#LI-NK3
#POST
#FNB
Are you interested to take the step? We look forward to engaging with you further. Apply now!
If your track record in wealth management precedes you and you meet the above requirements, we would like to have a conversation with you.
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check. You must not be an un-rehabilitated insolvent.
All suitably qualified candidates will be considered. Appointments will be made in line with the Bank's Employment Equity Strategy. FirstRand actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
13/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfilled this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
UNIVERSAL ADVISOR
Locations Cape Quarter, 27 Somerset Road, Greenpoint, Cape Town, 8001
Time type Full time
Time left to apply End Date: September 7, 2026
Job requisition id R53007
Job Description
To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Universal Advisor
Welcome to FNB, the home of the #changeables. We are a trusted partner, deeply invested in creating a better world by delivering innovative, integrated, and customer-centric financial solutions.
As part of our FNB Points of Presence (POP) team, you will be surrounded by unique talent in an inclusive environment that values diversity and collaboration. This role focuses on delivering a seamless, exceptional customer experience within a branch environment while proactively identifying customer needs and providing appropriate banking solutions.
As a Universal Advisor, you will be responsible for delivering compliant sales and service solutions to walk-in and existing customers in a high-volume service environment. You will ensure every interaction is value-driven, ethical, and aligned to FAIS, FICA, Treating Customers Fairly (TCF) principles, and FNB governance while actively promoting digital and self-service channels.
Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Engage customers in a positive and professional manner by being helpful
- by living up to our brand promise of “How can we help you?” at all times
- Understand customer needs to identify, sell, and cross-sell products aligned to customer needs and provide appropriate banking and financial solutions
- Educate customers on the correct banking platforms suited to their needs to proactively migrate customers to digital, e-Channels, and self-service platforms
- Fulfil transactions above set benchmarks while delivering exceptional service
- Manage leads, referrals, and customer follow-ups within agreed turnaround times
- Maintain accurate customer records and ensure compliance with FAIS, FICA, TCF, and internal governance
- Always conduct yourself in an ethical and professional manner
- Take accountability for personal performance, learning, and career development
- Stay informed on product offerings, systems, and industry developments
- Contribute to team success and adapt to changing customer and business needs
Qualification & Experience Requirement
- Minimum Qualification: Grade 12/ NQF Level 4
- Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
- 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
- Strong understanding of FAIS, TCF principles, and regulatory compliance
- Proven ability to meet sales, service, and customer experience targets
- Must not be an unrehabilitated insolvent
You will have access to:
- Opportunities to build strong customer relationships within a dynamic POP environment
- A challenging, fast-paced branch setting
- Continuous learning and development aligned to your career path
- Opportunities to make a meaningful impact as a brand ambassador within a local market
You can be a match if you are:
- Client-focused with a strong ethical mindset
- Passionate about service excellence and problem-solving
- Confident in needs-based selling and solution delivery
- Agile, adaptable, and comfortable in a high-volume environment
- A strong communicator with excellent interpersonal skills
- Results-driven with strong planning and organisational skills
- Detail-oriented with high compliance awareness
- Able to work independently and collaboratively within a team
Apply now if you are ready to take the next step in your career as an FNB Points of Presence: Universal Advisor. We look forward to engaging with you!
All appointments will be made in line with FirstRand Group’s Employment Equity Plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information on a voluntary basis. This information will be kept confidential unless required by law.
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
07/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
PRODUCT UNDERWRITING BUSINESS OWNER
Locations Johannesburg
Time type Full time
Time left to apply End Date: September 9, 2026
Job requisition id R53029
Job Description
To own and evolve the underwriting strategy across FNB Life’s product portfolio. Reporting into the Product Pricing and Analytics Head, provide clear strategic direction, translate insight into action, and ensure underwriting delivers both shareholder value and exceptional client outcomes.
Hello Future, Product Underwriting Business Owner,
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
As part of our team in FNB Life, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
This is a high‑impact role for someone who thrives at the intersection of strategy, actuarial science, data, technology, and operations. You’ll influence how products are designed, priced, and delivered — ensuring underwriting remains a competitive advantage in a fast‑evolving market.
About the Role as the Product Underwriting Business Owner, you will own and evolve the underwriting strategy across FNB Life’s product portfolio. Reporting into the Product Pricing and Analytics Head, you will provide clear strategic direction, translate insight into action, and ensure underwriting delivers both shareholder value and exceptional client outcomes.
Are you someone who can:
- Define underwriting policy and strategy for life insurance products to maximise client and shareholder outcomes
- Oversee development and maintenance of underwriting guidelines, rating classes, medical / non-medical underwriting rules
- Monitor underwriting performance: decline rates, selection experience vs expectations, rejections, lapses, morbidity/mortality outcomes, straight through processing
- Translate data into clear management insights that inform decision‑making and track performance over time
- Work with actuarial pricing and experience investigations teams to feedback experience into strategy
- Collaborate with product development and underwriting operations to design underwriting processes that are efficient, fair, customer-friendly, with appropriate controls
- Manage underwriting risk: fraud risk, adverse selection, medical risk, reputational risk etc by ensuring risk management process and documentation is appropriate
- Contribute to business planning: volume forecasts, pricing setting, capital requirements, cost of underwriting
- Consult with the analytics team to drive implementation of models to enhance underwriting business outcomes
- Drive changes with IT underwriting business lead.
Key success measures include straight-through-processing rates and reduced lost sales across the underwriting journey.
What We are Looking For
- Minimum qualification: University degree
- Preferred qualification: Actuarial Science, Data Science, Engineering or similar
- Experience: 3 – 4 years’ relevant experience within a product, pricing or data analysis role within Life insurance is preferred
- Strong analytical and problem-solving skills, with attention to detail
- Proficiency in Microsoft Excel; experience with data analytics techniques • Effective written and verbal communication skills
- Ability to work collaboratively in a team environment
What You’ll Get in Return
- A flexible, people-first working environment with a strong focus on wellbeing
- Opportunities to innovate, collaborate, and influence at enterprise level • Competitive salary and benefits, including preferential employee banking rates
- Generous leave, including support for actuarial exams and professional development
- Exposure to experienced actuaries and a diverse range of life insurance products within an inclusive, dynamic culture
We can be a match if you are:
- Curious & courageous – you’re driven by always wanting to know more and learn more and you’re brave enough to take action
- Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to achieve this
- A team player – you believe in the power of teams, building and leveraging your networks
- Emotionally intelligent – you are able to connect with people to build trust
Apply now if you are interested in taking the next step. We look forward to engaging with you!
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
#post
#fnb
#LI-AW1
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
09/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
SHARE SCHEME ADMINISTRATOR
Locations Johannesburg
Time type Full time
Time left to apply End Date: September 8, 2026
Job requisition id R53046
Job Description
Hello future Share Schemes Administrator
FirstRand believes that its people are its single most important resource and will not operate in a sector unless it has people who are right for that market and who share FirstRand’s business values. We recruit self-starters who have a passion for what they do. We empower them, hold them accountable and reward them appropriately. We value diversity in our people, particularly for the way that this contributes to innovative thinking. If you think you will flourish in our environment, and you believe you have the necessary skills and competencies for the position advertised, then we are looking for you!
Job Profile Summary
Under limited supervision, provides specialised administrative support to the Group Share Schemes function by administering all employee share schemes end-to-end on the share scheme platform. The role is accountable for the accurate loading and maintenance of scheme data, the running of the annual award and vesting cycles, monthly reconciliations and charge-outs, and the correct application of scheme rules to awards, terminations, transfers and settlements. The incumbent is expected to have a strong working knowledge of the share scheme system and its interfaces, and to identify, test and recommend system and process improvements. The role works closely with accounting, payroll, tax, treasury and stockbroking teams to ensure accurate financial processing, funding and payment. Understands the statutory and legal obligations, group policies and regulatory requirements applicable to the job function. Collects, compiles and analyses complex data for both monthly and ad-hoc reporting and exercises independent judgement and reasoning within mandate.
Are you someone who can:
- Support the consolidation of the segment share allocation lists into the group Masterfile and prepare the summary of offers submitted to the Remuneration Committee and CEO for final approval
- Load approved bulk and ad-hoc awards onto the share scheme system, verifying award date, award price and awarded units prior to approval
- Issue award and offer letters, load supporting documentation into the participant's electronic file and manage acceptances, declines and amendments
- Administer ad-hoc awards granted outside the annual reward cycle, including awards made during closed periods, in line with agreed guidelines and in conjunction with Group Treasury
- Maintain accurate participant, award and scheme data to support share-based payment accounting and financial reporting
Annual vesting and settlement process
- Run the annual vesting cycle end-to-end, confirming that all vesting conditions have been met and appropriately approved before any settlement is processed
- Administer participant settlement elections (cash or shares), including the bulk transfer of restricted shares into unrestricted stockbroking accounts and the release of restrictions on vesting
- Apply for tax directives from the South African Revenue Service and ensure that tax is accurately calculated, settled and reconciled on all settlements
- Prepare and submit payment instructions to payroll and shared services within agreed cut-off dates, ensuring adequate hand-off of information and supporting documentation
- Perform proxy trades on behalf of participants who are unable to transact, within mandate and in line with approved segregation of duties
- Manage participant queries on awards, vesting, dividends, tax and scheme rules, and support scheme communication and participant education
Terminations, transfers and application of scheme rules
- Monitor the interface between the human capital system and the share scheme system to identify terminations, transfers and cost centre changes, and resolve exceptions timeously
- Administer manual terminations for entities outside the core human capital system, including monthly confirmations from in-country payrolls, formal follow-up and escalation, and retention of supporting evidence in an approved repository
- Apply the correct scheme rules to fault and no-fault terminations, including retentions, pro-rata reductions, forfeitures, lapses and transfers of forfeited shares
- Administer inter-company transfers of participants and the recovery of settlement costs between employer companies
- Run monthly reports to ensure that new participants are correctly loaded and that terminations are checked against the database and processed in line with policy
Accounting, reconciliation and payroll interface
- Reconcile monthly general ledger balances, share scheme and bank reconciliations and related invoices, and identify and resolve invoicing issues, accounting discrepancies and other financial related issues
- Prepare and adjust financial journal entries as required, ensuring calculations are accurate, valid and supported by an adequate audit trail
- Prepare monthly charge-outs and cost recoveries to business units and support the annual budget and forecasting process for the schemes
- Work closely with the accounting, treasury and tax functions on scheme funding, share-based payment inputs and valuation data, and resolve queries raised
- Partner with payroll and shared services to ensure accurate and timeous processing of settlements, employee tax deductions and directives, including reconciliation of amounts processed
System understanding and system improvement
- Develop and maintain an expert working knowledge of the share scheme administration platform and its interfaces with the human capital, payroll, stockbroking and accounting systems
- Take ownership of data integrity on the system, including bulk uploads, exception and error handling, correction of failed or suspect records and re-processing of data
- Provide input into system enhancements and releases by defining business requirements, participating in testing and user acceptance testing, and supporting implementation and post-implementation review
- Identify manual and spreadsheet-intensive activities, flag opportunities to automate and migrate to platform, and support the use of technology in process and system improvements
- Support user access administration, including role and profile definitions, the user access matrix and maintenance of appropriate segregation of duties
- Apply advanced Microsoft Excel skills to validate system data, reconcile large data sets and produce analysis, while complying with critical spreadsheet requirements
Governance, risk, audit and record keeping
- Administer the schemes in line with the approved scheme rules, group policies and applicable legislation, including the Companies Act, Income Tax Act and listing requirements
- Maintain current process documentation and run books, including the risk and control assessment, with clearly defined roles, responsibilities, approvals and mandates
- Prepare and provide evidence for internal and external audit reviews and implement agreed management actions within the committed implementation dates
- Identify, capture and report operational risk events on the approved risk system within the required reporting timelines
- Implement and maintain both electronic and manual filing systems and ensure departmental record keeping meets group records management requirements
Reporting and analysis
- Collect, compile and analyse complex data and information for monthly, annual and ad-hoc reporting requirements
- Provide timeous reports on operations, performance, scheme balances and audit findings, and report on transactional activity within set guidelines to enable decision making
- Complete relevant administration, reporting and updating of information accurately and on time, and continually investigate new ways to optimise reporting
Service delivery, cost management and relationships
- Contribute to a client service delivery culture by adhering to approved service delivery principles and relevant service level agreements, and by offering appropriate solutions
- Resolve customer dissatisfaction and complaints by taking ownership of the problem through to resolution
- Build and maintain relationships with the reward, human capital, finance, treasury, tax, payroll, stockbroking and audit teams in order to deliver on work expectations
- Demonstrate cost consciousness, identify and escalate potential risks that may lead to increased costs, prevent wastage and identify process improvements that contain and reduce costs
- Produce high-quality work by adhering to predefined standards, procedures, quality standards, turnaround times and compliance and governance requirements
Personal development and teamwork
- Seek out regular performance feedback, identify activities to address own development gaps and agree a personal development plan with the team leader or manager
- Keep abreast of learning opportunities, changing products, scheme rules, tax treatment and market trends relevant to share scheme administration
- Contribute to teamwork and inclusivity by working together to achieve team goals, valuing individual contributions, respecting diversity and sharing information and knowledge that benefits the team, including cross-training to reduce key person dependency
You will have access to:
- Challenging work in a complex and exciting environment
- Opportunities to innovate and create efficiencies.
- Be part of a high-performing Group Reward team
- Work on impactful projects involving data, systems, and process optimisation
- Opportunity to influence decision-making through analytics and insights
- Exposure to cross-functional collaboration across HR, Finance, and IT
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Have a general understanding of different risk types.
Are you interested in taking the step? We look forward to engaging with you further. Apply now!
#Post
#FCC
#LI-NK2
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
08/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
DATA ENGINEER
Locations Johannesburg
Time type Full time
Time left to apply End Date: September 9, 2026
Job requisition id R48438
Job Description
The Data Engineer will be responsible for expanding and optimizing the data and
data pipeline architecture, as well as optimizing data flow and collection for cross
functional teams. The Data Engineer is an experienced data pipeline builder and
data wrangler who enjoys optimizing data systems and building them from the
ground up. The Data Engineer will support software developers, database
architects, data analysts and data scientists on data initiatives and will ensure
optimal data delivery architecture is consistent throughout ongoing projects. They
must be self-directed and comfortable supporting the data needs of multiple teams,
systems and products. The Data Engineer will be required to optimise or even re-
design the data architecture to support the next generation of products and data
initiatives. The Data Engineer is also responsible for the maintenance,
improvement, cleaning, and manipulation of data in the business’s operational and
analytics databases in order to understand and aid in the implementation of
database requirements, analyse performance, and troubleshoot any existent
issues.
The Data Engineer has to be an expert in SQL development further providing
support to the Data and Analytics in database design, data flow and analysis
activities. The position of the Data Engineer also plays a key role in the
development and deployment of innovative big data platforms for advanced
analytics and data processing.
- Key responsibilities for the Data Engineer include (but are not limited to):
- Create and maintain optimal data pipeline architecture, assemble large, complex data sets that meet functional and non-functional business requirements.
- Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability.
- Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and ‘big data’ technologies.
- Implement analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.
- Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
- Keep our data separated and secure across national boundaries through multiple data centres.
- Implement data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.
- Work with data and analytics experts to strive for greater functionality in our data systems.
- Supports junior data engineering personnel by creating databases optimized for performance, implementing schema changes, and maintaining data architecture standards across all of the business’s databases.
- The Data Engineer leads innovation through exploration, benchmarking, making recommendations, and implementing big data technologies for platforms.
- Develop and implement scripts for database maintenance, monitoring, performance tuning, and so forth.
- Designing and developing scalable ETL packages (Abinitio) from the business source systems and the development of ETL routines in order to populate databases from sources and also to create aggregates.
- Oversee large-scale data Hadoop platforms and support the fast-growing data within the business.
- The Data Engineer is responsible for enabling and running data migrations across different databases and different servers, for example, data migration from SQL servers to Oracle.
- Define and implement data stores based on system requirements and other requirements.
- Perform thorough testing and validation in order to support the accuracy of data transformations and data verification used in machine learning models. Ensure proper data governance and quality across the Data and Analytics department and the business as a whole.
- The Data Engineer plays an analytical role where ad-hoc analyses of data stored in the business’s databases is performed and writes SQL scripts, stored procedures, functions, and views.
- Troubleshoot data issues within the business and across the business and presents solutions to these issues.
- Proactively analyse and evaluate the business’s databases in order to identify and recommend improvements and optimization.
- Analyse complex data elements and systems, data flow, dependencies, and relationships in order to contribute to conceptual physical and logical data models.
- Develop and implement scripts for database maintenance, monitoring, and performance tuning to be applied across the business.
- The Data Engineer also plays a supporting role to the data warehousing department in the implementation of the data warehouse for the new big data platforms. He/She works collaboratively with the entire Data and Analytics team, providing support to the entire department for its data centric needs.
- Keep up with industry trends and best practices, advising management on new and improved data engineering strategies that will drive departmental performance leading to improvement in overall data governance across the business, and promoting informed decision-making, ultimately improving overall business performance.
Technical skills:
- Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.
- Experience building and optimizing ‘big data’ data pipelines, architectures and data sets.
- Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
- Strong analytic skills related to working with unstructured datasets.
- Build processes supporting data transformation, data structures, metadata, dependency and workload management.
- A successful history of manipulating, processing and extracting value from large, disconnected datasets.
- Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
- Strong project management and organizational skills.
- Experience supporting and working with cross-functional teams in a dynamic environment.
Experience and Related Skills
- We are looking for a candidate with 5+ years of experience in a Data Engineer role, who has attained a Graduate degree in Computer Science, Statistics, Informatics, Information Systems or another quantitative field. They should also have experience using the following software/tools:
- Experience with big data tools: Hadoop, Spark, Kafka, etc. Experience with relational SQL and NoSQL databases, including Postgres and Cassandra.
- Experience with data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc.
- Experience with AWS cloud services: EC2, EMR, RDS, Redshift, Abinitio
- Experience with stream-processing systems: Storm, Spark-Streaming,
- etc.
- Experience with object-oriented/object function scripting languages:
- Python, Java, C++, Scala, etc.
- The candidate must demonstrate experience working with large and complex data sets as well as experience analyzing volumes of data through basic Microsoft Excel functions, for example, macros and pivot tables. A candidate for this position will also have had experience working in internet technologies, for example, SaaS, IaaS, and PaaS.
- A suitable candidate will also have had experience in the creation and debugging of databases critical to the business’s mission. The candidate will have strong working and conceptual knowledge of building and maintaining physical and logical data models and experience with Tableau, Domo or other business intelligence tools.
- A suitable candidate for the position will also have had system management expertise with monitoring, disaster recovery, backup, automated testing, automated schema migration, and continuous deployment.
- Communication Skills: Communication skills for the Data Engineer are non- negotiable. Communication skills will be needed in his role where he has to convey messages and instructions clearly to the supporting personnel in order to ensure efficient execution of duties within the junior department.
- Technological Savvy/Analytical Skills: The Data Engineer must also have exceptional analytical skills, showing fluency in the use of tools such as MySQL and strong Python, Shell, Java, PHP, and T-SQL programming skills. He/She must also be technologically adept, demonstrating strong computer skills.
- The candidate must additionally be capable of developing databases using SSIS packages, T-SQL, MSSQL, and MySQL scripts.
- The candidate will also have an ability to design, build, and maintain the business’s ETL pipeline and data warehouse. The candidate will also demonstrate expertise in data modelling and query performance tuning on SQL Server, MySQL, Abinitio ,Redshift, Postgres or similar platforms.
- Interpersonal Skills: A candidate for the position must also possess certain personal attributes that make him more suited for the position. The candidate must be result-driven, be an analytical and creative thinker, be an innovative problem solver, be self-motivated and proactive, be highly organized, have
- ability to handle-multiple and simultaneous tasks meeting aggressive
- deadlines, be a team player, and demonstrate an exceptional ability to stay
- calm and composed in the face of adversity.
Business Skills:
- · Depth in data modelling and database design: This is the core skill of the data architect. The effective data architect is sound across all phases of data modelling, from conceptualization to database optimization. In his experience this skill extends to SQL development and perhaps database administration.
- Breadth in established and emerging data technologies: In addition to depth in established data management and reporting technologies, the data architect is either experienced or conversant in emerging tools like columnar and NoSQL databases, predictive analytics, data visualization, and unstructured data. While not necessarily deep in all of these technologies, the data architect is experienced in one or more and must understand them sufficiently to guide their area and the organization in understanding and adopting them.
- Ability to conceive and portray the bigger data picture: When the data architect initiates, evaluates, and influences projects they do so from the perspective of the entire organization and with focus on their area. The data architect maps the systems and interfaces used to manage data, sets standards for data management, analyses current state and conceives desired future state, and conceives projects needed to close the gap between current state and future goals.
- Analytical Problem-Solving: Approaching high-level data challenges with a clear eye on what is important; employing the right approach/methods to make the maximum use of time and human resources.
- · Creative Problem-Solving: Approaching data organization challenges with a clear eye on what is important; employing the right approach/methods to make the maximum use of time and human resources.
- Industry Knowledge: Understanding the way our banking industry functions and how data can be collected, analyzed and utilized; maintaining flexibility in the face of large data developments.
Qualifications:
- The Data Engineer must have a bachelor’s degree in computer science, Applied Mathematics, Engineering, or any other technology related field. An equivalent of the same in working experience is also accepted for the position.
- 5 years of experience in managing financial services data, especially as a data architect
- Advanced data analysis skills using Excel, Abinitio,SQL and reporting tools to import, analyse and report on data
- Relative certifications
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
09/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
FRAUD ANALYST-1
Locations Johannesburg
Time type Full time
Time left to apply End Date: September 7, 2026
Job requisition id R52831
Job Description
Implement and sustain robust fraud risk management processes that enable the business to identify, assess, and mitigate threats to assets, revenue, and operational integrity.
- Work with business stakeholders to ensure efficient and effective fraud risk solutions.
- Extract, share insights, lessons learnt and recommendations from root cause analysis applied in fraud cases to inform further fraud prevention improvements across a wide range of processes and systems, regulation and policies.
- Delivery of preliminary risk investigations and processing of all identified risks by participate in research and development of risk assessments.
- Present ideas via reports and presentations, outlining findings and making recommendations for improvements.
- Propose and implement new and improved models and methodologies by maintaining and developing risk policies and procedures including development of contingency plans to deal with emergencies.
- Conduct fraud analysis activities in line with applicable laws, policies and procedures stipulated in the business.
- Manage personal development to increase own skills and competencies.
- Maintain expert knowledge on relevant legislative amendments, industry best practice and provision of proactive advice and solutions to relevant stakeholders.
- Compile and communicate accurate and timely fraud analytics function reports to and keep key stakeholders informed of required fraud information including updating relevant information systems accessed by the fraud community.
- Be involved with implementing and managing risk mitigation programs as directed from time to time by management.
- Ensure policies and procedures meet the business and risk requirements.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
Qualification and Experience
- Proven experience in fraud analysis or risk management.
- Strong analytical, investigative and stakeholder engagement skills.
- Knowledge of fraud prevention methodologies, legislation, and industry trends.
- 1-3 years' experience in Fraud
- A relevant qualification
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
07/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
EXTERNAL SALES AND SERVICE ADVISOR LEAD OBR
Locations Hluhluwe
Time type Full time
Time left to apply End Date: September 7, 2026
Job requisition id R53000
Job Description
To drive sales performance by applying established processes to achieve individual targets within the assigned area. Build and sustain strong customer relationships through effective engagement and exceptional service delivery. Contribute to team success by consistently meeting objectives and supporting a superior customer experience.
Hello Future External Sales and Service Advisor Lead OBR
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Achievement of targets for business.
- Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
- Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
- Understand reasons for and comply with governance in terms of legislation and audit requirements.
- Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
- Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
- Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
- Manage own development to increase own competencies.
Additional Requirements:
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
Apply now if you are interested in taking the next step. We look forward to engaging with you!
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
07/09/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.