DURBAN UNIVERSITY OF TECHNOLOGY (DUT)

PROFESSOR/ASSOCIATE PROFESSOR & HOD

Durban University of Technology

Durban, KwaZulu-Natal

Permanent

Closing Date 22 September 2026

Job Details

Division: Faculty of Engineering & The Built Environment

Business Unit: Mechanical Engineering

Minimum experience: Director

Company primary industry: Education Management

Job functional area: Engineering

Job Description

With more than 34400 students and approximately 1700 members of staff, the Durban University of Technology (DUT) is a leading university of technology proudly located in the beautiful cities of Durban and Pietermaritzburg, along the warm east coast of South Africa. Founded in April 2002 through the historic merger of the former ML Sultan Technikon and Technikon Natal, DUT has evolved into a modern, metropolitan, multi-campus university with roots tracing back to 1907.

Today, DUT is recognised nationally and internationally for its excellence in teaching and learning, research, innovation, entrepreneurship, and engagement. A proud member of the International Association of Universities, DUT continues to expand its influence across South Africa and the world. In the 2025 Webometrics Rankings, DUT was ranked among the Top 6% of all universities and colleges worldwide, reflecting its academic excellence, research impact, and strong global visibility.

DUT’s Philosophy of Education, “Our creativity and innovation shape adaptive graduates who transform society,” reflects the institution’s deep commitment to meaningful impact for societal transformation. Guided by its inspirational and aspirational ENVISION2030 strategy, which is rooted in DUT’s DNA of being ‘people-centred and engaged’ and ‘innovative and entrepreneurial’ and underpinned by its bespoke Living Values Framework, DUT focuses on ‘contributing to the improvement of lives and livelihoods’.

The University comprises six diverse Faculties:

1. Accounting and Informatics
2. Applied Science
3. Arts & Design
4. Engineering and the Built Environment
5. Health Sciences
6. Management Sciences

DUT also includes a Business School and the award-winning Institute for Water and Wastewater Technology (IWWT), amongst other research centres and institutes, reinforcing its role as a hub for knowledge, innovation, and societal impact. Over the years, the University has substantially grown its research output, dominating the UoT sector. This is evidenced by the steady increase in NRF-rated researchers and the notable, unprecedented award of seven NRF SARCHi Chairs in 2025. This impetus helps us to remain deeply engaged with our communities globally, thereby transforming societies and economies.

At DUT, we believe in nurturing talent and empowering people to make a real difference. If you are passionate about contributing to education, research, innovation, entrepreneurship, and engagement, DUT offers the ideal environment - Creative. Distinctive. Impactful.

PROFESSOR:

Minimum Requirements:

• PhD/Doctorate in Mechanical Engineering and a minimum of 10 years’ teaching in Higher Education Institution experience
• Sustained research track record of publications in accredited journals.
• Track record of supervision of postgraduates and leadership of research group/s.
• Sustained track record of external funding.
• Evidence of collaborative linkages.
• Evidence of external engagement.
• Good communication and lecturing skills.
• A strong passion for teaching and research.
• Professional registration with ECSA as PrTech or PrEng.

 Summary of Duties

• Teach subjects at both undergraduate and postgraduate levels.
• Supervision of postgraduate projects and postgraduate students.
• Development of learning material for different courses.
• Actively involved in research and research activities.
• Active participation in industrial projects.
• Knowledge of online learning software, e.g., Moodle, Blackboard, Teams.
• Participation in community engagement projects.
• Assist with administrative duties as delegated.
• Any other duties as prescribed by the Head of Department.

ASSOCIATE PROFESSOR

Minimum Requirements:

• PhD/Doctorate in Mechanical Engineering and a minimum of 7 years’ teaching in Higher Education Institution experience.
• Evidence of a publication track record in peer-reviewed journals.
• Evidence of completed postgraduate supervision.
• Track record of external funding.
• Good communication and lecturing skills.
• A strong passion for teaching and research.
• Professional registration with ECSA as PrTech or PrEng

 Summary of Duties

• Teach subjects at both undergraduate and postgraduate levels
• Supervision of postgraduate projects and postgraduate students.
• Development of learning material for different courses.
• Actively involved in research and research activities.
• Active participation in industrial projects.
• Knowledge of online learning software, e.g., Moodle, Blackboard, Teams.
• Participation in community engagement projects.
• Assist with administrative duties as delegated.
• Any other duties as prescribed by the Head of Department.

HEAD OF DEPARTMENT

Five (5) years fixed contract, renewable for one additional term based on performance Appointment at Professor/ Associate Professor. 

Minimum requirements:

• A PhD in the relevant discipline.
• Relevance in this context will depend on the cluster of academic programmes located in the department according to the requirements for Associate Professors and Professors.
• Five (5) years’ experience in higher education and academic leadership Scholarship leadership and scholarship

Summary of duties

• Dealing with student queries and complaints regarding the Department/Programme.
• Managing and supervising staff which includes: -
• Allocation of staff workloads.
• Leave management.
• Performance management contracting and reviews.
• Enhancing staff relations and building a team towards a student centred department.
• Attending to matters such as study leave, grievances, disputes, training & development.
• Appointment of part-time and staff and filling of vacancies.
• Curriculum reviews, updates and the development of new programmes.
• Enhancing Faculty projects such as Post graduate Recruitment and supervision, Orientation and Graduation, First Year Student Experience, etc.
• To provide leadership to the department with respect of teaching & learning and research.

Enquiries: Mrs. Zulu: Preciousz2@dut.ac.za

To Apply: Please attach your CV, copies of ID, and Qualifications when applying

• Please ensure that all relevant documents are merged in chronological order when applying.
• Communication will be entered into with short-listed candidates only.

“While DUT strives for equal opportunities, preference will be given in terms of the University’s equity policy.  

“The University reserves the right not to appoint.”

PLEASE APPLY HERE

SENIOR LECTURER

Durban, KwaZulu-Natal

Permanent

Closing Date 22 September 2026

Job Details

Division: Faculty of Engineering & The Built Environment

Business Unit: Town & Regional Planning

Minimum experience: Associate

Company primary industry: Education Management

Job functional area: Engineering

Job Description

With more than 34400 students and approximately 1700 members of staff, the Durban University of Technology (DUT) is a leading university of technology proudly located in the beautiful cities of Durban and Pietermaritzburg, along the warm east coast of South Africa. Founded in April 2002 through the historic merger of the former ML Sultan Technikon and Technikon Natal, DUT has evolved into a modern, metropolitan, multi-campus university with roots tracing back to 1907.

Today, DUT is recognised nationally and internationally for its excellence in teaching and learning, research, innovation, entrepreneurship, and engagement. A proud member of the International Association of Universities, DUT continues to expand its influence across South Africa and the world. In the 2025 Webometrics Rankings, DUT was ranked among the Top 6% of all universities and colleges worldwide, reflecting its academic excellence, research impact, and strong global visibility.

DUT’s Philosophy of Education, “Our creativity and innovation shapes adaptive graduates who transform society,” reflects the institution’s deep commitment to meaningful impact for societal transformation. Guided by its inspirational and aspirational ENVISION2030 strategy, which is rooted in DUT’s DNA of being ‘people-centred and engaged’ and ‘innovative and entrepreneurial’ and underpinned by its bespoke Living Values Framework, DUT focuses on ‘contributing to the improvement of lives and livelihoods’.

The University comprises six diverse Faculties:

1. Accounting and Informatics
2. Applied Science
3. Arts & Design
4. Engineering and the Built Environment
5. Health Sciences
6. Management Sciences

DUT also includes a Business School and the award-winning Institute for Water and Wastewater Technology (IWWT), amongst other research centres and institutes, reinforcing its role as a hub for knowledge, innovation, and societal impact. Over the years, the University has substantially grown its research output, dominating the UoT sector. This is evidenced by the steady increase of NRF-rated researchers and the notable, unprecedented award of seven NRF SARCHi Chairs in 2025. This impetus helps us to remain deeply engaged with our communities globally, thereby transforming societies and economies.

At DUT, we believe in nurturing talent and empowering people to make a real difference. If you are passionate about contributing to education, research, innovation, entrepreneurship, and engagement, DUT offers the ideal environment - Creative. Distinctive. Impactful.

Senior Lecturer

• PhD or equivalent NQF level 10 qualification in the Built Environment, with an undergraduate qualification in urban planning or related town and regional planning.
• At least 5 years of lecturing experience.
• Evidence of research.
• Evidence of postgraduate supervision.

Additional Recommendations

• Professional experience.
• Good communication and lecturing skills.
• A strong passion for teaching and research.
• Professional registration with SACPLAN.
• Ability to work collectively as part of a team with an interest in moving the department towards excellence.
• Good research track record or relevant research experience, and an ability and desire to advance research development in the department.

Summary of duties

• The incumbent will be expected to contribute to teaching and learning activities, including curriculum development, consultation with students, and academic administration, and engage with research, community outreach, and external engagement in line with the DUT policies.
• Teaching, assessing, and supervision at all levels. Responsible for at least two modules per semester in accordance with fair workload distribution, and undertake lecturing, assessment, and supervision of students in theoretical modules. To assist the department in the delivery of quality teaching and learning.
• Be actively involved in research and/or post-graduate supervision in the department at all levels.
• Assist with administrative and other duties as prescribed by the Head of Department or representative as delegated.
• Facilitating departmental community engagement projects.
• To serve as chair of a specialty area on a rotational basis.
• To coordinate a level or program in the department and assist with administrative and other duties as prescribed by the Head of Department or representative as delegated.

To Apply: Please attach your CV, copies of ID, and Qualifications when applying

• Please ensure that all relevant documents are merged in chronological order when applying.
• Communication will be entered into with short-listed candidates only.

“While DUT strives for equal opportunities, preference will be given in terms of the University’s equity policy. 

“The University reserves the right not to appoint.”

PLEASE APPLY HERE

NGAP LECTURER

Durban, KwaZulu-Natal

Permanent

Closing Date 28 September 2026

Job Details

Division: Faculty of Engineering & The Built Environment

Business Unit: Architecture

Minimum experience: Entry Level

Company primary industry: Education Management

Job functional area: Education

Job Description

The Department of Higher Education and Training (DHET), in partnership with Durban University of Technology (DUT), is embarking on an initiative to build a new generation of academics. Phase 11 of the New Generation of Academics Programme is aimed at attracting people with relevant qualifications and experience to pursue a Doctoral qualification while they are developing as proficient academics at the University. Successful candidates will engage in comprehensive support programmes that include salary, mentorship, equipment, cost of tuition fees, etc.

The University is looking for aspiring academics in the following academic discipline:-

 Minimum requirements

• A Master’s degree in Architecture or equivalent.
• Committed to pursuing a Doctoral qualification in Architecture within the time permitted.
• An aggregate of 70% in their Master's academic record.
• Must be South African and below the age of 40.

Additional recommendations:

• ​2 years post-graduate experience in Architecture.
• Above average Computer literacy in MS Office (Word, Excel, PowerPoint, Outlook, etc.).
• Above average Computer Literacy in Architectural 3D/BIM Computer Aided Design Software and Graphic Software (ArchiCAD, Autodesk Revit and Adobe Photoshop, CoreDraw, etc.).
• Ability and committed to lecture on Theory and Studio Modules in Architecture.
• Ability and committed to undertake research in Architecture.
• Ability and committed to undertake Community Engagement Initiatives and Projects in Architecture.
• Ability and committed to work in a team and independently to complete tasks

Summary of duties:

• Competent preparation and delivery of learning material related to Architecture and appropriate technologies to students at an undergraduate level using online platforms.
• Development of learning material for Architecture courses.
• Supervise, educate, and assess undergraduate students.
• Undertake assessment and administration duties related to teaching and learning.
• Facilitate learning effectively through traditional and online methods. 
• Undertake research and publications, and become involved in community engagement.
• Working collegially with team members toward attaining the department, faculty, and university goals. 
• Assist with administrative and other duties as delegated by the Head of Department or Representative.

Contact Person: Mrs. Zulu: Preciousz2@dut.ac.za

 In accepting an nGAP appointment, the incumbent will have to:

1. Commit to full participation in the 6-year New Generation of Academics Programme (nGAP) with an additional 2 years at DUT.
2. Commit to registering for Doctoral studies (as applicable) within 3 months of taking up the Please note that nGAP appointees who already hold a doctorate will be required to undertake higher teaching/research.
3. Commit to work closely with the supervisor and mentor assigned to him/her, and to adhere to the study plan and milestones developed with the supervisor and mentor. 
4. Commit to participate in the SSAUF Development Programme, which may involve participation in at least one short course/module per year focused on research or teaching.
5. Agree that s/he cannot accept any other funding from state sources that duplicates the purpose for which funding has already been allocated through the nGAP.
6. Agree that s/he cannot accept any other funding for projects that conflict with obligations that arise from participating in the nGAP.
7. Agree to inform the University and the Department of Higher Education and Training of any other funding that s/he has been offered before accepting such funding. 
8. Agree that should s/he leave the nGAP position before completing the 8-year programme, s/he will be obliged to reimburse the nGAP fund by repaying the University the following costs incurred up to the point of leaving.

• Registration and tuition fees for postgraduate studies, where applicable.
• Costs associated with the assignment of a mentor to support.
• Costs incurred for his/her participation in the SSAU F-Development.
• Costs of infrastructure and equipment provided to support his/her work
• Any conference/ international mobility costs paid by the nGAP.
• 10% of salary costs paid by the nGAP up to the point of leaving.

1. Agree to participate in research, monitoring and evaluation activities focused on the nGAP, including participating in an exit interview upon leaving or completing the programme.

 Please complete an official application for employment form and send a detailed CV and a covering letter with the exact name of the post you are applying for to the appropriate contact person indicated above. Application form obtainable from our website www.dut.ac.za

• Communication will be entered into with short-listed candidates only.
• Only applications made on our application for employment form would be considered.

Closing date: 28 September 2026

"While DUT strives for equal opportunities, preference will be in terms of the University's equity policy"

"The University reserves the right not to appoint"

PLEASE APPLY HERE

EXECUTIVE SECRETARY: OFFICE OF THE CFO

Durban, KwaZulu-Natal

Permanent

Closing Date 25 September 2026

Job Details

Division: Finance

Business Unit: CFO

Minimum experience; Associate

Company primary industry: Education Management

Job functional area: Administrative

Job Description

With more than 34400 students and approximately 1700 members of staff, the Durban University of Technology (DUT) is a leading university of technology proudly located in the beautiful cities of Durban and Pietermaritzburg, along the warm east coast of South Africa. Founded in April 2002 through the historic merger of the former ML Sultan Technikon and Technikon Natal, DUT has evolved into a modern, metropolitan, multi-campus university with roots tracing back to 1907.

Today, DUT is recognised nationally and internationally for its excellence in teaching and learning, research, innovation, entrepreneurship, and engagement. A proud member of the International Association of Universities, DUT continues to expand its influence across South Africa and the world. In the 2025 Webometrics Rankings, DUT was ranked among the Top 6% of all universities and colleges worldwide, reflecting its academic excellence, research impact, and strong global visibility.

DUT’s Philosophy of Education, “Our creativity and innovation shape adaptive graduates who transform society,” reflects the institution’s deep commitment to meaningful impact for societal transformation. Guided by its inspirational and aspirational ENVISION2030 strategy, which is rooted in DUT’s DNA of being ‘people-centred and engaged’ and ‘innovative and entrepreneurial’ and underpinned by its bespoke Living Values Framework, DUT focuses on ‘contributing to the improvement of lives and livelihoods’.

The University comprises six diverse Faculties:

1. Accounting and Informatics
2. Applied Science
3. Arts & Design
4. Engineering and the Built Environment
5. Health Sciences
6. Management Sciences

DUT also includes a Business School and the award-winning Institute for Water and Wastewater Technology (IWWT), amongst other research centres and institutes, reinforcing its role as a hub for knowledge, innovation, and societal impact. Over the years, the University has substantially grown its research output, dominating the UoT sector. This is evidenced by the steady increase in NRF-rated researchers and the notable, unprecedented award of seven NRF SARCHi Chairs in 2025. This impetus helps us to remain deeply engaged with our communities globally, thereby transforming societies and economies.

At DUT, we believe in nurturing talent and empowering people to make a real difference. If you are passionate about contributing to education, research, innovation, entrepreneurship, and engagement, DUT offers the ideal environment - Creative. Distinctive. Impactful.

DURBAN UNIVERSITY OF TECHNOLOGY (DUT)

EXECUTIVE SECRETARY: OFFICE OF THE CFO

Location: ML Sultan Campus, Durban

Department: Finance

Reports to: Chief Financial Officer

Purpose of the Role

To provide high-level, confidential executive and administrative support to the Chief Financial Officer by coordinating financial governance workflows, managing executive communications and documentation, ensuring compliance with financial reporting and audit requirements, and facilitating the timely implementation and tracking of finance-related decisions across the institution.

The role exercises independent judgement in prioritising finance and governance matters, coordinating cross-functional financial inputs, supporting audit and reporting cycles, and ensuring alignment with institutional policies, regulatory requirements and financial governance frameworks.

Qualifications

Minimum

• Bachelor’s Degree or Advanced Diploma (NQF 7) in either Public Administration, Business Administration, Finance Administration, Governance or related field.

Ideal / Advantageous

• Advanced Minute-Taking Certification.
• Project Management short course.
• Records Management certification.

Experience

Minimum

• Minimum 5 years administrative or executive support experience.
• At least 3 years supporting senior management.

Ideal / Advantageous

• Experience in higher education or finance environment advantageous.
• Experience supporting audit, budgeting or financial reporting cycles.

NOTE TO APPLICANT

Applicants must demonstrate knowledge and technical competencies in the following areas.

Please provide evidence of this in your Curriculum Vitae: - 

Minimum

• Advanced executive administration and secretarial practice.
• Knowledge of governance and financial administration.
• Strong drafting, report writing and communication skills.
• MS Office and virtual meeting platform proficiency.
• Discretion and sound judgement in handling confidential financial matters.
• Strong working knowledge of POPIA.
• Understanding of governance protocols and financial compliance requirements.
• Governance structures and institutional processes.
• POPIA compliance requirements.
• Financial reporting cycles and governance documentation standards.
• Electronic document management systems.
• Advanced MS Office.

Ideal / Advantageous

• Exposure to finance governance, audit and reporting environments.
• Knowledge of institutional financial policies and compliance requirements.
• Strong coordination across finance units and stakeholders.
• Advanced record-keeping and document control capability.
• Ability to liaise confidently at executive and audit levels.
• Knowledge of PFMA / financial governance frameworks (where applicable).
• Audit and compliance exposure.
• Financial governance and reporting knowledge.
• Institutional policy and procedure knowledge.

Special Requirements

• Willingness to work after hours during audit cycles, budget preparation, governance meetings and reporting deadlines.
• Ability to manage confidential and sensitive financial, governance and executive information.
• High-level professionalism in representing the Office of the CFO.

Key Responsibilities

The successful candidate will be responsible for:

• Provide high-level executive and administrative support to the CFO, including managing a complex diary, priorities, correspondence and executive workflows.
• Screen, assess and quality-assure reports, submissions and requests for accuracy, compliance, urgency, financial implications and risk prior to CFO review.
• Draft executive correspondence, briefing notes, reports, presentations and structured briefing packs for the CFO.
• Coordinate governance documentation and submissions for Council, Executive Committees, Finance Committee, Audit & Risk Committee and other relevant governance structures.
• Monitor governance deadlines, CFO decisions, resolutions, audit actions and other portfolio deliverables to ensure timely implementation and follow-through.
• Coordinate and consolidate financial and other inputs from Finance divisions, faculties, support units, auditors and external stakeholders into executive-ready information.
• Support financial administration and procurement activities within the Office of the CFO, including requisitions, payments, expenditure monitoring, reconciliations and related reporting.
• Maintain accurate, confidential and audit-ready executive, financial and governance records, ensuring appropriate document control, information security and POPIA compliance.
• Act as a central liaison for the Office of the CFO, managing stakeholder engagements professionally and escalating high-risk, financially sensitive, compliance or reputational matters appropriately.
• Coordinate the operational requirements of the Office of the CFO, including meetings, governance sessions, travel, office workflows, systems and service providers

Contact Person: Pirya Naidoo

Contact Email: careers@dut.ac.za

Status of Position: Permanent

Salary: Market Related

CLOSING DATE: 25 SEPTEMBER 2026

Applications should include:

• A fully completed prescribed application form which can be obtained from www.dut.ac.za (under the QUICK LINKS tab - @careers).
• A detailed curriculum vitae (explicitly stating experience or knowledge in the above-mentioned fields).
• Covering letter.
• Certified copies of all academic records and certificates.
• Current contact information of referees.
• No manual applications will be accepted and incomplete applications will be disregarded.
• Please email application to careers@dut.ac.za and quote the post reference and post description in the subject line.

Please note:

“The University reserves the right not to appoint” or to re-advertise to widen the pool of applicants. Verification will be conducted on preferred candidates only.

DUT reserves the right to do a complete verification of the information you have provided.

PLEASE APPLY HERE

SERVICE DESK MANAGER

Durban, KwaZulu-Natal

Permanent

Closing Date 23 September 2026

Job Details

Division: Real Estate Management

Business Unit: Facilities & Maintenance

Minimum experience: Not Applicable

Company primary industry: Higher Education

Job functional area: Engineering

Job Description

With more than 34400 students, and approximately 1700 members of staff, the Durban University of Technology (DUT) is a leading university of technology proudly located in the beautiful cities of Durban and Pietermaritzburg, along the warm east coast of South Africa. Founded in April 2002 through the historic merger of the former ML Sultan Technikon and Technikon Natal, DUT has evolved into a modern, metropolitan, multi-campus university with roots tracing back to 1907.

Today, DUT is recognised nationally and internationally for its excellence in teaching and learning, research, innovation, entrepreneurship and engagement. A proud member of the International Association of Universities, DUT continues to expand its influence across South Africa and the world. In the 2025 Webometrics Rankings, DUT was ranked among the Top 6% of all universities and colleges worldwide, reflecting its academic excellence, research impact and strong global visibility.

DUT’s Philosophy of Education, “Our creativity and innovation shapes adaptive graduates who transform society” reflects the institution’s deep commitment to meaningful impact for societal transformation. Guided by its inspirational and aspirational ENVISION2030 strategy, which is rooted in DUT’s DNA of being ‘people-centred and engaged’ and ‘innovative and entrepreneurial’ and underpinned by its bespoke Living Values Framework, DUT focuses on ‘contributing to the improvement of lives and livelihoods’.

The University comprises six diverse Faculties:

1. Accounting and Informatics
2. Applied Science
3. Arts & Design
4. Engineering and the Built Environment
5. Health Sciences
6. Management Sciences

DUT also includes a Business School and the award-winning Institute for Water and Wastewater Technology (IWWT), amongst other research centres and institutes, reinforcing its role as a hub for knowledge, innovation and societal impact. Over the years, the University substantially grown its research output, dominating the UoT sector. This is evidenced by the steady increase of NRF-rated researchers and the notable, unprecedented award of seven NRF SARCHi Chairs in 2025. This impetus helps us to remain deeply engaged with our communities glocally, thereby transforming societies and economies.

At DUT, we believe in nurturing talent and empowering people to make a real difference. If you are passionate about contributing to education, research, innovation, entrepreneurship and engagement, DUT offers the ideal environment - Creative. Distinctive. Impactful.

Real Estate Management

POST:  Service Desk Manager

Reference Number: 20001568

Minimum Requirements:

• Bachelor's degree in computer engineering, electronic engineering and electrical engineering.
• At least 2-5 years' experience in system engineering integration.
• At least 2 years' experience in a supervisory or management capacity.
• Experience in engineering maintenance and operations.
• Experience with computerized maintenance management systems (CMMS).
• Valid Driver's License (Code B/EB).

Key responsibilities:

Service Desk Operations Management

• Oversee the daily operations of the Facilities & Maintenance Service Desk.
• Ensure all maintenance requests, complaints, and queries are logged, categorised, prioritised, and assigned accurately.
• Monitor service desk performance against agreed SLAs and response time targets.
• Develop and implement SOPs for service desk operations.
• Manage the CMMS platform ensuring data integrity, system configuration, and user access.
• Coordinate with maintenance managers to ensure timely work order resolution.

Customer Service & Stakeholder Management

• Ensure a professional, responsive, and customer focused service desk experience.
• Manage complaint escalation processes and ensure timely resolution of stakeholder concerns.
• Develop and maintain relationships with internal stakeholders across all campuses.
• Conduct customer satisfaction surveys and implement improvement actions.
• Ensure consistent and proactive communication regarding maintenance schedules and disruptions.

Reporting & Data Management

• Compile and present daily, weekly, and monthly reports on service desk performance.
• Develop dashboards and analytics to track work order volumes, resolution times, and trends.
• Analyse service data to identify recurring issues and recommend preventive actions.
• Ensure accurate records management and document control for all service desk activities.
• Provide management with actionable intelligence for decision-making.

People Management

• Lead, supervise, and develop the Service Desk team.
• Set performance targets, conduct reviews, and manage staff development.
• Ensure adequate staffing levels and work scheduling to maintain service continuity.
• Address performance issues and manage disciplinary matters in line with HR policies.
• Foster a positive, team oriented, and customer focused work culture.

Process Improvement & Quality Assurance

• Identify opportunities to improve service desk processes, systems, and workflows.
• Implement quality assurance measures including call monitoring and work order audits.
• Benchmark service desk performance against industry standards.
• Drive automation and digital transformation initiatives for service delivery.
• Manage the implementation of system upgrades and new technology solutions.

Salary: Market related

Contact Person: Ms ZJ. Ngcobo

Status of Position: Permanent

 Applications should include:

• A fully completed prescribed application form which can be obtained from ac.za (under the QUICK LINKS tab - @careers)
• A detailed curriculum vita (explicitly stating experience or knowledge in the above-mentioned fields)
• Covering Letter
• Copies of all relevant academic records and certificates
• ID Copy
• Matric Certificate
• Current contact information of referees

Please note:

While the DUT strives to ensure equal opportunities, preference will be given to suitable candidates in accordance with the University’s Diversity, Equity and Inclusion Policy and aligned to its strategic objectives.

The Durban University of Technology reserves the right not to make an appointment.

Correspondence will only be made with shortlisted candidates. If you do not receive communication from the University, please consider your application unsuccessful.

Successful candidates will be subject to background checks, including qualification verification, reference checks, criminal record screening, and lifestyle audits for financially related positions. Submission of an application constitutes consent to these checks. The University may also require psychometric or other assessments where justified by the requirements of the position.

PLEASE APPLY HERE