CULTURE, ARTS, TOURISM, HOSPITALITY AND SPORT EDUCATION AND TRAINING AUTHORITY (CATHSSETA) VACANCIES

MANAGER: INFORMATION AND COMMUNICATION TECHNOLOGY AND KNOWLEDGE MANAGEMENT (RE-ADVERTISEMENT)

Location: Midrand Head Office

TCTC: R 1,302,408.80 /pa Non Negotiable

Job grade: D3

Reference: CATHS05/2026

Duration: Fixed Term Contract until 31 March 2030

Report to: Executive Manager: Corporate Services

Closing Date: 2026-06-30 23:59:00

Qualification: Matric certificate plus a qualification in Computer Science, Computer Engineering, Information Technology, or equivalent ICT Technical-related qualification rated at National Qualification Framework (NQF) Level 7 recognised by South African Qualifications Authority (SAQA). At least one of the following competencies is required: ITIL (Information Technology Infrastructure Library); COBIT (Control Objectives for Information and Related Technologies); Project Management certification, such as Project Management Professional (PMP), Prince 2, or Project Management Body of Knowledge (PMBoK); and The Open Group Architecture Framework (TOGAF). Any security-related certificate shall serve as an advantage

Experience: 5-10 years’ experience in IT operations and programming, including implementation of ERP and CRM systems. 2 - 3 years’ experience in ICT Management at Middle Management or Supervisory Level.

Description:

To define and implement ICT strategies that allow optimum ICT & Knowledge Management solutions that meet CATHSSETA business requirements, as well as manage the provision of effective ICT services for the organisation.

Strategic Planning and Governance

• Provide enterprise-wide leadership in digital transformation and technology-enabled change, positioning digital and ICT as strategic enablers of organisational performance and service delivery.
• Develop and implement ICT and KM strategies, policies, and frameworks that align with overall organisational goals and strategic plans.
• Support the creation of IT governance structures and ensure adherence to compliance standards.
• Contribute to the development of ICT strategic and annual performance plans for CATHSSETA.
• Develop and manage the ICT operational plan and ensure implementation.
• Develop and implement cloud and Artificial Intelligence (AI) strategies. 
• Develop and implement CATHSSETA’s Enterprise Architecture.

ICT Infrastructure and Network Management

• Develop and implement ICT architecture for the improvement of CATHSSETA ICT infrastructure and systems. 
• Overseeing the day-to-day performance of IT systems, including network connectivity (LAN/Wi-Fi), servers, hardware, software, and communication equipment; 
• Ensuring systems remain secure, functional, and updated;
• Monitor key business processes within CATHSSETA to implement appropriate ICT support systems;
• Develop, review, implement and maintain the ICT management systems and policies; and optimise controls and processes; and
• Develop modern supporting Information Management and Technology solutions relevant to the organisation.

Knowledge Management and Document Systems

• Managing the implementation of enterprise systems such as Enterprise Resource Planning (ERP), Learner Management Systems, Customer Relationship Management (CRM) systems and/or other business automation technologies.
• Leading the development and implementation of CATHSSETA databases.
• Managing electronic document management systems (EDMS), databases, and records management to ensure information accuracy, security, and accessibility.
• Capturing organisational knowledge and data to create actionable insights.
• Design and manage implementation of a knowledge management plan, policies and procedures.
• Manage the mapping and implementation of the CATHSSETA’s knowledge management architecture.
• Identify best electronic knowledge management systems (websites, collaboration platforms, etc) to meet the IT needs of CATHSSETA.
• Manage, access and disseminate institutional knowledge management information generated for both internal and external utilisation.

Security and Disaster Recovery

• Development of ICT Service Continuity and Disaster Recovery Plans for the CATHSSETA for incorporation into Business Continuity Plans.
• Developing and monitoring cybersecurity measures (firewalls, anti-virus) and managing backup, recovery, and disaster continuity plans to minimise data loss.
• Keep up to date with the latest security and technology developments.
• Research and identify potential threats and vulnerabilities and develop action plans to counter emerging cyber intelligence threats.
• Produce threat warnings, real-time situational and predictive analysis and the synthesis of all-source information and data.
• Manage, design and implement a Disaster Recovery Policy and Plan.
• Monitor for attacks, intrusions and unusual, unauthorised or illegal activity.
• Identify potential weaknesses and implement measures, such as firewalls and encryption.
• Investigate security alerts and provide incident response.
• Liaise with stakeholders in relation to cybersecurity issues and generate reports for both technical and non-technical staff and stakeholders.
• Monitor and respond to 'phishing' emails and 'pharming' activity.

Project and Contract Management

• Develop Business Cases for all significant ICT investments for approval.
• Overseeing the implementation of ICT projects, including planning, budgeting, vendor negotiations, and monitoring service level agreements (SLAs).
• Implement approved recommendations from stakeholders.
• Maintain healthy internal and external relations (communities, government, employers, colleges, internal stakeholders, etc.) to assist in the achievement of organisational goals.

User Support and Training

• Managing helpdesk operations to provide timely technical support to staff.
• Training staff in new technologies, software, and data management procedures.

Budgeting and Resource Management

Financial Management

• Develop and monitor the ICT budget;
• Monitor and approve all IT-related purchases;
• Ensure financial viability, thereby delivering a robust and accurate ICT financial planning and a reporting system that incorporates a balanced budget; and
• Drive initiatives aimed at eliminating wasteful expenditure, improving productivity and reducing operating costs within the ICT and knowledge management unit.

ICT Asset Management

• Manage the ICT and knowledge management unit assets;
• Monitor and approve all ICT-related purchases;
• Monitor the receipt, storage, shipping and disposal of ICT assets; and
• Monitor the ICT asset inventory.

People Management

• Lead and manage the division to ensure a positive culture of work and performance;
• Set performance targets for the ICT unit and regularly monitor achievement thereof (performance management). Provide feedback on the performance of the team;
• Manage the capacity of subordinates by providing relevant training;
• Develop Individual Development Plans/ Individual Learning Plans (IDPs/ILPs) for subordinates to promote succession and talent retention;
• Monitor implementation of (IDPs/ILPs); and
• Coach and/or mentor subordinates, where required.

ICT & KM Risk Management

• Provide oversight of ICT risks, including cybersecurity, system resilience, data integrity, and third-party risk.
• Manage, monitor and maintain an information security risk register and assist with internal and external audits relating to information security.
• Develop and put in place controls to mitigate risk within the Business unit; and
• Implement ICT Risk controls.

Qualifications, Skills, Experience and Attributes

• Matric certificate plus a qualification in Computer Science, Computer Engineering, Information Technology, or equivalent ICT Technical-related qualification rated at National Qualification Framework (NQF) Level 7 recognised by South African Qualifications Authority (SAQA).
• At least one of the following competencies is required:
• ITIL (Information Technology Infrastructure Library);
• COBIT (Control Objectives for Information and Related Technologies);
• Project Management certification, such as Project Management Professional (PMP), Prince 2, or Project Management Body of Knowledge (PMBoK); and
• The Open Group Architecture Framework (TOGAF).
• Any security-related certificate shall serve as an advantage
• 5-10 years’ experience in IT operations and programming, including implementation of ERP and CRM systems
• 2 - 3 years’ experience in ICT Management at Middle Management or Supervisory Level.

Technical Skills

• Deep knowledge of networking, server administration, cybersecurity, and database systems.
• Experience troubleshooting systems.
• Skilled in database programming and software installation.
• Extensive penetration testing experience in a similar role.
• Understanding firewalls, proxies, antivirus/malware. Investigation of suspicious network and endpoint activity.
• Ability to identify and mitigate network vulnerabilities and explain how to avoid them.
• Understanding patch management with the ability to deploy patches promptly while understanding business impact.
• Experience in performing risk and technology assessments.
• Experience in the oversight and execution of a continuous monitoring and improvement program, including security control assessments.
• Strong technical, analytical, organisational and administrative skills.
• Knowledge of ICT Frameworks and policy development

Core Competencies

• Strong leadership.
• Strategic thinking. 
• Problem-solving.
• Excellent written and oral communication skills and vendor negotiation abilities. 
• Quality concern and accuracy
• Creativity and innovation
• Conceptual and critical thinking
• Planning and organising
• Risk management
• People management
• Knowledge Management

Generic Competencies

• Emotional intelligence
• Integrity
• Client/customer focus
• Empowering others
• Change management

Applications are to reach CATHSSETA by 23h59 on Tuesday, 30 June 2026. 

Any applications received thereafter will not be considered.

CATHSSETA is an equal opportunity employer committed to the principles of Employment Equity. The applicants are responsible for familiarising themselves with the specific details of the positions they are applying for.

Applications must be accompanied by a detailed CV and copies of qualifications.

Applicants are to submit their applications ELECTRONICALLY ONLY via the Job Portal.

Correspondence will be limited to successful candidates only. Persons with disabilities are strongly encouraged to apply.

Short-listed candidates will be subjected to screening and security vetting to determine their suitability for employment, including but not limited to: Criminal records; Citizenship status; Creditworthiness; Previous employment (reference checks); and Qualification verification. The applicant must have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).

CATHSSETA reserves the right to subject shortlisted applicants to psychometric evaluation in accordance with its policies. All shortlisted candidates will be expected to avail themselves of an interview at CATHSSETA’s convenience. CATHSSETA reserves the right not to make an appointment.

Any queries may be directed telephonically to Ms N Xhalabile on 011 217 0600. If you have not heard from us within thirty (30) days after the closing date of the advertisement, please consider your application unsuccessful.

PLEASE APPLY HERE