VACANCY ALERT

4 X COMPLAINTS OFFICERS (Fixed Term Contract)

Date: 10 July 2026 Closing date: 17 July 2026

Location: CGSO, Randburg offices Applications: Williamm@cgso.org.za

Reference: COM26

Reporting lines: Complaints Manager

To receive and refer complaints to participants and outside jurisdiction Bodies. Resolve complaints prior to escalation to adjudicators. To support the daily complaints management and administrative functions of the office. To meet the objectives of the organisation.

Roles and Responsibilities:

• Investigation and resolution of complaints in terms of the Consumer Protection Act and the

Consumer Goods and Services Industry Code of Conduct.

• Analysis of complaint responses from suppliers and other stakeholders.

• Collating evidence and applying relevant legal principles to complaints to make sound decisions.

• Conducting research in relevant areas of law and applying the same to the complaints.

• Undertaking assignment/tasks allocated by the line manager in accordance with CGSO’s

operational requirement.

• Correspondence, in writing and telephonically, with the Participant and Complainant.

• Attend to daily diarized files.

• Communicating in a clear, straightforward and thoughtful way.

• Follow up on outstanding matters.

• Type closing letter to Participant and Complainant.

• Ensures that monthly, quarterly, and annual targets are achieved

A combination of the following skills, knowledge and attributes are required:

• Good interpersonal skills and effective communication at all levels

• General office administration and basic typing

• Excellent written/verbal communication skills

• Time management skills

• Organisational skills

• Team player

• Relevant Legislation

• Statutory compliance

• Computer literacy, MS Office

• Case management experience

• Emotional Intelligence

• Persuasion Skills

• Assertiveness

• Interpersonal Skills

• Attention to Detail

• Adaptability and Flexibility

Minimum Requirements

• LLB

• Relevant administrative and customer relations training

• At least two years’ Complaints handling experience

Why Join CGSO?

At the Consumer Goods & Services Ombud (CGSO), you will be part of a purpose-driven organisation that values innovation and diversity. You will have the opportunity to contribute meaningfully to advancing consumer protection while shaping a culture that celebrates inclusivity and collaboration. We are committed to ensuring equal employment opportunities for all applicants. Our recruitment processes are guided by balanced selection criteria and are free from unfair discrimination. At CGSO, we believe that diversity is a strength that drives innovation, and we are proud to foster a workplace where everyone has the opportunity to grow and thrive.

Application process

Interested candidates should submit applications to williamm@cgso.org.za by 17 July 2026. Please ensure that the reference number COM26 is quoted in the subject line of your email.

Please note that this is fixed term contract with an end date of 31 March 2027. Should you not receive feedback within 4 weeks of submitting your application, please consider your application unsuccessful.