GSA FOOD & BEVERAGE

• City Lodge Hotel Durban, ZA
• Full-Time
• City Lodge Hotel Durban
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. The following areas are included in the GSA Food & Beverage job profile: Public Areas. Provides flexible and high-quality service across multiple guest-facing and operational functions, including bar service, table service, and public area cleanliness. Supports the overall guest experience by maintaining service standards, cleanliness, and hospitality across the food and beverage department and public spaces.

Education (Formal Qualification Required)

Minimum

Grade 12.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous N/A

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Experience is not essential, on the job training will be provided.

Advantageous

Prior experience in a similar position.

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged standing, repetitive movements, working in awkward and sustained postures, manual handling, pushing and pulling of loads, coping with fatigue due to prolonged shifts and irregular hours, and exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Food and beverage service standards
• Bar operations and drink preparation
• Hygiene and sanitation protocols
• Hotel brand standards and guest service expectations
• Basic stock control and inventory procedures
• Cleaning techniques and use of cleaning equipment
• Health and safety regulations
• Stock systems and docket handling
• FIFO stock rotation principles
• F&B Audit and financial control requirements

Skills

• Communication
• Interpersonal
• Time management
• Basic numeracy
• Learning agility

Behavioural Attributes

• Collaborative
• Reliable
• Punctual
• Friendly
• Approachable
• Customer service orientated
• Trustworthy
• Accountable

Position Requirements

Detailed Description / Output

• Accurately records inventory and follows audit and stock control procedures.
• Delivers consistent service excellence and maintains operational standards across all assigned areas.
• Performs a multi-functional role by preparing and serving beverages, providing efficient table service, and maintaining cleanliness in public areas to support overall guest satisfaction and hotel standards.
• Implements, maintains and enhances the brand and group standards, as applicable.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Interacts with all internal and external customers in an efficient, courteous and friendly manner.
• Collaborates with management by working together to achieve shared operational objectives for the hotel.
• Takes part in all legislative and operational training.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills self and develops personal growth plans through participating in personal development activities.

LAUNDRY SUPERVISOR

• City Lodge Hotel Gqeberha, ZA
• Full-Time
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Oversees the laundry operations by managing laundry staff, ensuring the timely cleaning of linens in the correct and specified manner, maintaining equipment, and upholding hygiene and quality standards in line with hotel policies. Additionally, supports the Housekeeper in leading the housekeeping department by supervising daily operations, maintaining high standards of cleanliness across all hotel areas, and assisting in the training and coordination of housekeeping staff to ensure efficient and cost-effective service delivery.

Education (Formal Qualification Required)

Minimum

Grade 10 – 12 (internal candidate).

Grade 12 (external candidate).

Must have completed chemical, equipment, linen and terry handling, 1st time manager/supervisor courses.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous N/A

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Incumbent must have held a position in the housekeeping department and/or laundry for at least 1 year.

Advantageous N/A

People

May hire new employees when authorised to do so up to the level of Laundry Hand.

Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated.

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

Required to provide support in cleaning rooms as operational needs arise.

This job requires repetitive movements, manual handling, awkward postures, prolonged standing and walking, pushing and pulling of loads, working in confined and variable spaces, sustaining work‑pace–related fatigue, and managing exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• In-depth knowledge of cleaning techniques, chemicals, and equipment
• Chemical safety requirements
• Hotel standards
• Health and safety regulations
• Inventory management

Skills

• Leadership
• Organisational
• Communication
• Interpersonal
• Problem solving
• Conflict management
• Learning agility
• Time management

Behavioural Attributes

• Adaptable
• Collaborative
• Service orientated
• Results driven
• Ethical
• Reliable
• Detail orientated
• Accountable

Position Requirements

Detailed Description / Output

• Places all orders in compliance with budget constraints and Audit requirements.
• Always adheres to all Audit requirements.
• Exercises effective control over potential costs and actively works to minimise wastage.
• Minimises and effectively manages the use of casual labour.
• Processes, stores and archives all documentation and correspondence effectively and in line with Audit requirements.
• Carries out and upholds all Disaster Management and Health and Safety requirements.
• Implements and trains the Cyclical Cleaning Programme on a daily/weekly/monthly basis.
• Utilises all operating equipment in line with operating instructions and as per training received and that all maintenance matters are reported/ attended to as soon as possible.
• Launders and stores all linen as per the required standard operating procedures.
• Conduct regular inspections of all areas relating to proper housekeeping.
• Plans and controls the adequate and compliant levels of staffing per shift.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Creates the environment in which guests receive excellent service, in accordance with the company’s marketing strategies and promise, as well as the corporate image.
• Participates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.
• Conducts and takes part in all legislative and operational training, while tracking attendance of direct reports.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

RECEPTION | NIGHT AUDIT

• City Lodge Hotel Gqeberha, ZA
• Full-Time
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs all Reception and Night Audit duties, along with any additional tasks assigned by Management. Welcomes and registers guests upon arrival, answers telephone calls, and responds to queries and requests. Manages guest departures, processes reservations, promotes room sales, and carries out front office administrative tasks as directed. Delivers courteous and efficient service to guests and suppliers in alignment with the Company’s vision, values, and service standards.

Education (Formal Qualification Required)

Minimum

Grade 12.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous N/A

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum N/A

Advantageous

Front office/reception experience.

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged sitting, walking and standing, working in awkward and static postures, performing repetitive movements, exposure to psychosocial and cognitive stressors, manual handling, pushing and pulling of loads, managing fatigue due to irregular hours, frequent role transitions that contribute to visual strain, and tasks that may result in hearing strain.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Familiarity with phone systems
• Local area knowledge
• Property Management Systems (PMS)
• Administrative procedures
• Health and safety regulations
• Customer service principles

Skills

• Customer service
• Verbal and written communication
• Administrative
• Conflict management
• Learning agility

Behavioural Attributes

• Service orientated
• Customer-centric
• Proactive
• Accountable
• Collaborative
• Detail-focused
• Assertiveness

Position Requirements

Detailed Description / Output

• Executes all administrative and accounting related tasks to the required standards.
• Always maintains and adheres to all internal control measures as required by the internal auditors.
• Implements and maintains all processes and procedures to guarantee that revenues are safeguarded and collected correctly.
• Processes and stores all documentation and correspondence in accordance with company policy.
• Carries out all operational tasks to the required standard, consistently upholding service excellence.
• Always adheres to all compliance requirements.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Initiates, builds, grows and nurtures excellent professional relationships with all guests, travel agents, corporate clients, tour operators etc.
• Participates in all legislative and operational training in alignment with group requirements and/or directives from the training department.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

CHEF DE PARTIE

• City Lodge Hotel Johannesburg Airport, Barbara Road, ZA
• Full-Time
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs various kitchen duties, such as meal preparation, in line with brand standards and ensures consistency and continuity in delivering excellent service to our guests.

Education (Formal Qualification Required)

Minimum

Grade 12/Equivalent.

National Certificate (Vocational): Hospitality (NQF Level 4, SAQA registered) / CATHSSETA Professional Cookery (NQF Level 4, SAQA registered) - has obtained some form of recognised culinary qualification.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous

Higher Certificate in Food & Beverage Operations Management (NQF Level 5).

Culinary related Diploma is advantageous.

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Culinary experience in a formally brigaded kitchen for at least 3 years.

Advantageous N/A

People

In liaison with middle | senior management, may hire new employees up to the level of Commis Chef.

Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated.

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged standing, repetitive movements, working in awkward and sustained postures, manual handling, pushing and pulling of loads, managing fatigue associated with prolonged shifts and irregular hours, and exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Food and beverage operations
• Occupational Health and Safety
• Food Safety
• Equipment usage and care

Skills

• Communication
• Clerical
• Time Management
• Organising
• Creative thinking
• Learning agility

Behavioural Attributes

• Collaborative
• Customer orientated
• Service orientated
• Adaptable
• Accountable

Position Requirements

Detailed Description / Output

• Achieves financial controls by implementing and maintaining all cost containment measures.
• Performs all tasks in accordance with standard operating procedures.
• Complies with Food Health & Safety audit, Disaster Management and Health and Safety requirements always.
• Utilises all operating equipment in the correct manner according to user manuals and instructions received.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Ascertains continuously whether any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies are available and communicates such to the group.
• Maintains the highest level of cleanliness, presentation and service to every internal and external guest.
• Participates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.
• Conducts and takes part in all legislative and operational training, while tracking attendance of direct reports.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

COMMIS CHEF

• City Lodge Hotel Maputo, MZ
• Full-Time
• City Lodge Hotel Maputo
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs various kitchen duties, such as meal preparation, in line with brand standards and ensures consistency and continuity in delivering excellent service to our guests.

Education (Formal Qualification Required)

Minimum

Grade 12/Equivalent.

National Certificate (Vocational): Hospitality (NQF Level 4, SAQA registered)/CATHSSETA Professional Cookery (NQF Level 4, SAQA registered) – has obtained some form of recognised culinary qualification.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous

Higher Certificate in Food & Beverage Operations Management (NQF Level 5).

Culinary related Diploma.

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Culinary experience in a formally brigaded kitchen for at least 1 year.

Advantageous N/A

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged standing, repetitive movements, working in awkward and sustained postures, manual handling, pushing and pulling of loads, managing fatigue associated with prolonged shifts and irregular hours, and exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Food and beverage operations
• Occupational Health and Safety
• Food Safety
• Equipment usage and care

Skills

• Communication
• Clerical
• Time Management
• Organising
• Creative thinking
• Learning agility

Behavioural Attributes

• Collaborative
• Customer orientated
• Service orientated
• Adaptable
• Accountable

Position Requirements

Detailed Description / Output

• Achieves financial controls by implementing and maintaining all cost containment measures.
• Administers the compliance of the Food Health & Safety audit standards and requirements.
• Always contributes to the hotel’s adherence with the requirements of the group’s Disaster Management and Occupational Health and Safety standards.
• Performs all tasks in accordance with standard operating procedures.
• Utilises all operating equipment in the correct manner according to user manuals and instructions.
• Ascertains continuously whether any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies are available and communicates such to the group.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Maintains the highest level of cleanliness, presentation and service to every internal and external guest.
• Completes all operational and legislative training for standard operating procedures.
• Upskills and develops personal growth plans by participating in personal development activities.

CHEF DE PARTIE

• City Lodge Hotel Umhlanga Ridge, ZA
• Full-Time
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs various kitchen duties, such as meal preparation, in line with brand standards and ensures consistency and continuity in delivering excellent service to our guests.

Education (Formal Qualification Required)

Minimum

Grade 12/Equivalent.

National Certificate (Vocational): Hospitality (NQF Level 4, SAQA registered) / CATHSSETA Professional Cookery (NQF Level 4, SAQA registered) - has obtained some form of recognised culinary qualification.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous

Higher Certificate in Food & Beverage Operations Management (NQF Level 5).

Culinary related Diploma is advantageous.

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Culinary experience in a formally brigaded kitchen for at least 3 years.

Advantageous N/A

People

In liaison with middle | senior management, may hire new employees up to the level of Commis Chef.

Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated.

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged standing, repetitive movements, working in awkward and sustained postures, manual handling, pushing and pulling of loads, managing fatigue associated with prolonged shifts and irregular hours, and exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Food and beverage operations
• Occupational Health and Safety
• Food Safety
• Equipment usage and care

Skills

• Communication
• Clerical
• Time Management
• Organising
• Creative thinking
• Learning agility

Behavioural Attributes

• Collaborative
• Customer orientated
• Service orientated
• Adaptable
• Accountable

Position Requirements

Detailed Description / Output

• Achieves financial controls by implementing and maintaining all cost containment measures.
• Performs all tasks in accordance with standard operating procedures.
• Complies with Food Health & Safety audit, Disaster Management and Health and Safety requirements always.
• Utilises all operating equipment in the correct manner according to user manuals and instructions received.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Ascertains continuously whether any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies are available and communicates such to the group.
• Maintains the highest level of cleanliness, presentation and service to every internal and external guest.
• Participates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.
• Conducts and takes part in all legislative and operational training, while tracking attendance of direct reports.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

MAINTENANCE SUPERVISOR

• Courtyard Hotel Sandton, ZA
• Full-Time
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs general repairs and maintenance, supports the General Manager/Deputy General Manager in managing the perennial calendar, quick fixes, special projects, and the Lodge Care programme, while maintaining the efficient and safe functioning of systems, equipment, and structures. Supervises maintenance staff, coordinates schedules, and resolves issues to uphold high service standards for guests.

Education (Formal Qualification Required)

Minimum

Grade 12/Equivalent.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous

N3 Certificate/Equivalent.

Qualified Artisan or Tradesman.

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Incumbent must have held a similar position and demonstrate proven maintenance expertise for at least 1 year.

Incumbent must possess hands-on experience in general maintenance methods, including electrical, plumbing, and painting.

Proficiency with hand tools is required, along with experience in painting and silicone application.

Familiar with generator operations, solar systems, swimming pool maintenance, and basic air-conditioning systems.

Advantageous

Prior experience as a facilities manager.

People

May propose the hire of new employees up to the level of Handyman.

Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated.

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise, role and general guest service requirements.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

The job requires prolonged walking and standing, working in awkward and static postures, performing repetitive movements, managing exposure to psychosocial and cognitive stressors, carrying out manual handling tasks, and pulling or pushing loads.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Solid understanding of health and safety regulations and practices.
• Knowledge of maintenance best practices and scheduling to prevent equipment failures.
• Understanding of stock management and procurement processes for maintenance supplies.
• Fault finding and maintenance methods including electrical, plumbing, painting, and building.
• Working knowledge of temperature verification using an infrared gun and understands key principles of energy management and sustainability.
• Working knowledge of common hotel equipment items (room, gym, pool)
• Pest control knowledge.
• Knowledge of generator functionality and operations.
• Working knowledge to safely use tools like drills, power saws, and blowers.

Skills

• Interpersonal
• Problem solving
• Verbal and written communication
• Time management
• Learning agility
• Leadership

Behavioural Attributes

• Accountable
• Reliable
• Customer focussed
• Service-orientated
• Detail-orientated
• Collaborative
• Resilient and adaptable
• Ethical

Position Requirements

Detailed Description / Output

• Completes all administrative tasks to the required standards and consistently adheres to audit requirements.
• Places orders using approved suppliers and the correct authorised stationery, obtaining necessary approvals from the appropriate personnel.
• Works to achieve budgeted occupancy levels by minimising unnecessary out-of-order rooms monthly.
• Implements and maintains the applicable Preventative Maintenance Programme to ensure service excellence and protect the hotel’s physical assets.
• Adheres to all Disaster Management, and Health and Safety requirements always.
• Oversees daily operations, property inspections, minor repairs, stocktakes, and special projects while working with management to coordinate service providers and maintain key facilities.
• Monitors and coordinates tasks requiring outsourcing based on working knowledge and operational needs
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Initiates, builds, grows and nurtures excellent professional relationships with all internal and external stakeholders.
• Creates the environment in which guests receive excellent service, in accordance with the company’s marketing strategies and promise, as well as the corporate image.
• Participates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.
• Participates in all legislative and operational training is and in line with group requirements and/or training department directives.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

CHEF DE PARTIE

• Courtyard Hotel Waterfall City, ZA
• Full-Time
• Courtyard Hotel Waterfall City
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs various kitchen duties, such as meal preparation, in line with brand standards and ensures consistency and continuity in delivering excellent service to our guests.

Education (Formal Qualification Required)

Minimum

Grade 12/Equivalent.

National Certificate (Vocational): Hospitality (NQF Level 4, SAQA registered) / CATHSSETA Professional Cookery (NQF Level 4, SAQA registered) - has obtained some form of recognised culinary qualification.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous

Higher Certificate in Food & Beverage Operations Management (NQF Level 5).

Culinary related Diploma is advantageous.

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Culinary experience in a formally brigaded kitchen for at least 3 years.

Advantageous N/A

People

In liaison with middle | senior management, may hire new employees up to the level of Commis Chef.

Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated.

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged standing, repetitive movements, working in awkward and sustained postures, manual handling, pushing and pulling of loads, managing fatigue associated with prolonged shifts and irregular hours, and exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Food and beverage operations
• Occupational Health and Safety
• Food Safety
• Equipment usage and care

Skills

• Communication
• Clerical
• Time Management
• Organising
• Creative thinking
• Learning agility

Behavioural Attributes

• Collaborative
• Customer orientated
• Service orientated
• Adaptable
• Accountable

Position Requirements

Detailed Description / Output

• Achieves financial controls by implementing and maintaining all cost containment measures.
• Performs all tasks in accordance with standard operating procedures.
• Complies with Food Health & Safety audit, Disaster Management and Health and Safety requirements always.
• Utilises all operating equipment in the correct manner according to user manuals and instructions received.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Ascertains continuously whether any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies are available and communicates such to the group.
• Maintains the highest level of cleanliness, presentation and service to every internal and external guest.
• Participates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.
• Conducts and takes part in all legislative and operational training, while tracking attendance of direct reports.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

COMMIS CHEF

• Courtyard Hotel Waterfall City, ZA
• Full-Time
• Courtyard Hotel Waterfall City
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs various kitchen duties, such as meal preparation, in line with brand standards and ensures consistency and continuity in delivering excellent service to our guests.

Education (Formal Qualification Required)

Minimum

Grade 12/Equivalent.

National Certificate (Vocational): Hospitality (NQF Level 4, SAQA registered)/CATHSSETA Professional Cookery (NQF Level 4, SAQA registered) – has obtained some form of recognised culinary qualification.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous

Higher Certificate in Food & Beverage Operations Management (NQF Level 5).

Culinary related Diploma.

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Culinary experience in a formally brigaded kitchen for at least 1 year.

Advantageous N/A

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged standing, repetitive movements, working in awkward and sustained postures, manual handling, pushing and pulling of loads, managing fatigue associated with prolonged shifts and irregular hours, and exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Food and beverage operations
• Occupational Health and Safety
• Food Safety
• Equipment usage and care

Skills

• Communication
• Clerical
• Time Management
• Organising
• Creative thinking
• Learning agility

Behavioural Attributes

• Collaborative
• Customer orientated
• Service orientated
• Adaptable
• Accountable

Position Requirements

Detailed Description / Output

• Achieves financial controls by implementing and maintaining all cost containment measures.
• Administers the compliance of the Food Health & Safety audit standards and requirements.
• Always contributes to the hotel’s adherence with the requirements of the group’s Disaster Management and Occupational Health and Safety standards.
• Performs all tasks in accordance with standard operating procedures.
• Utilises all operating equipment in the correct manner according to user manuals and instructions.
• Ascertains continuously whether any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies are available and communicates such to the group.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Maintains the highest level of cleanliness, presentation and service to every internal and external guest.
• Completes all operational and legislative training for standard operating procedures.
• Upskills and develops personal growth plans by participating in personal development activities.

FOOD & BEVERAGE LEARNERSHIP

• KZN, ZA
• Contract
• KZN
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs various kitchen duties, such as meal preparation, in line with brand standards and ensures consistency and continuity in delivering excellent service to our guests.

Education (Formal Qualification Required)

Minimum

Grade 12/Equivalent.

National Certificate (Vocational): Hospitality (NQF Level 4, SAQA registered)/CATHSSETA Professional Cookery (NQF Level 4, SAQA registered) – has obtained some form of recognised culinary qualification.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous

Higher Certificate in Food & Beverage Operations Management (NQF Level 5).

Culinary related Diploma.

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Culinary experience in a formally brigaded kitchen for at least 1 year.

Advantageous N/A

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged standing, repetitive movements, working in awkward and sustained postures, manual handling, pushing and pulling of loads, managing fatigue associated with prolonged shifts and irregular hours, and exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Food and beverage operations
• Occupational Health and Safety
• Food Safety
• Equipment usage and care

Skills

• Communication
• Clerical
• Time Management
• Organising
• Creative thinking
• Learning agility

Behavioural Attributes

• Collaborative
• Customer orientated
• Service orientated
• Adaptable
• Accountable

Position Requirements

Detailed Description / Output

• Achieves financial controls by implementing and maintaining all cost containment measures.
• Administers the compliance of the Food Health & Safety audit standards and requirements.
• Always contributes to the hotel’s adherence with the requirements of the group’s Disaster Management and Occupational Health and Safety standards.
• Performs all tasks in accordance with standard operating procedures.
• Utilises all operating equipment in the correct manner according to user manuals and instructions.
• Ascertains continuously whether any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies are available and communicates such to the group.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Maintains the highest level of cleanliness, presentation and service to every internal and external guest.
• Completes all operational and legislative training for standard operating procedures.
• Upskills and develops personal growth plans by participating in personal development activities.

HANDYMAN

• Road Lodge Centurion, ZA
• Full-Time
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Carries out general repairs and maintenance under supervision, while fulfilling the requirements of the perennial calendar, addressing quick fixes, executing special projects, and complying with the Lodge Care programme.

Education (Formal Qualification Required)

Minimum

Grade 10 – 12/Equivalent.

Advantageous

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Incumbent must have 1 years proven experience as a handyman.

Proficiency in the operation and maintenance of various tools and equipment used in repairs and upkeep.

Familiarity with swimming pool maintenance.

Advantageous N/A

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise, role and general guest service requirements.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged walking and standing, working in awkward and static postures, performing repetitive movements, exposure to psychosocial and cognitive stressors, manual handling, and the pulling and pushing of loads.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Basic understanding of health and safety regulations and practices.
• Basic fault finding and maintenance methods including electrical, plumbing, painting, and building.
• Working knowledge of temperature verification using an infrared gun and understands key principles of energy management and sustainability.
• Basic working knowledge of common hotel equipment items (room, gym, pool)
• Basic pest control knowledge.
• Basic knowledge of generator functionality and operations.
• Working knowledge to safely use tools like drills, power saws, and blowers.

Skills

• Interpersonal
• Basic problem solving
• Verbal and written communication
• Time management
• Learning agility

Behavioural Attributes

• Accountable
• Reliable
• Customer focussed
• Service-orientated
• Detail-orientated
• Collaborative
• Resilient and adaptable
• Ethical

Position Requirements

Detailed Description / Output

• Completes all administrative tasks to the required standards and consistently adheres to audit requirements.
• Works to achieve budgeted occupancy levels by minimising unnecessary out-of-order rooms monthly.
• Maintains, and executes against, the applicable Preventative Maintenance Programme to ensure service excellence and protect the hotel’s physical assets.
• Adheres to all Disaster Management, and Health and Safety requirements always.
• Coordinates daily operations, property inspections, minor repairs, stocktakes, and special projects while working with management to coordinate service providers and maintain key facilities.
• Monitors and coordinates tasks requiring outsourcing based on working knowledge and operational needs.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Initiates, builds, grows and nurtures excellent professional relationships with all internal and external stakeholders.
• Creates the environment in which guests receive excellent service, in accordance with the company’s marketing strategies and promise, as well as the corporate image.
• Participates in all legislative and operational training is and in line with group requirements and/or training department directives.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

FRONT OFFICE COORDINATOR

• Town Lodge Bellville, ZA
• Full-Time
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Supervises and trains front office staff to ensure the courteous and efficient welcoming and departing procedures. Supervises and completes front office administration, including the administration of financial, front office processes and procedures, and the administration of employees in the department, in accordance with set standards. In addition to the assigned duties, assumes responsibility for other departments when on duty management shifts (as applicable). Provides a congenial atmosphere in which employees can perform to the best of their ability.

Education (Formal Qualification Required)

Minimum

Grade 12.

National Diploma Hospitality Management/C & G Diploma/Equivalent.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous N/A

Legal Requirements (e.g. Driver’s License, etc.)

To be eligible to hold a position of authority or responsibility, such as a liquor license.

Experience (Minimum Experience Required - Number of years)

Minimum

The incumbent must have held a position in a front office environment for at least 1 year.

Advantageous

Internal applicants must preferably complete a FOC Internal Development Programme (IDP).

People

May propose the hire of new employees up to the level of Reservations Supervisor.

Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated.

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

Required to provide support in reception or reservations as operational needs arise.

This job requires prolonged sitting, walking and standing, working in awkward and static postures, performing repetitive movements, managing exposure to psychosocial and cognitive stressors, coping with fatigue resulting from prolonged shifts and irregular hours, and undertaking manual handling tasks.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Hospitality management
• Customer service principles
• Basic revenue management pertaining to rate yielding
• Basic HR and IR
• Basic financial literacy
• Property Management Systems (PMS)
• Health and safety regulations
• Local area information

Skills

• Analytical
• Verbal and written communication
• Administrative
• Conflict management
• Customer service
• Interpreting budgets pertaining to income and expenditure
• BAR rate management
• Learning Agility

Behavioural Attributes

• Service orientated
• Customer-centric
• Assertiveness
• Accountability
• Collaborative
• Results orientated
• Detail orientated
• Adaptive to diversity

Position Requirements

Detailed Description / Output

• Executes all administrative tasks, as directed, including but not limited to, budgets, mid-month, month-end, and financial year-end preparation and all front office processes and procedures.
• Always maintains and adheres to all internal control measures as audited by the internal auditors.
• Maintains all expenditure and income within budget and/or in relation to the current occupancy of the hotel (as directed).
• Achieves the budgeted occupancy and average room rate.
• Achieves the correct average room rates across all market segments for rooms and conferencing.
• Processes, stores and archives all documentation and correspondence effectively and in line with audit requirements.
• Always adheres to all Disaster Management, and Health and Safety requirements.
• Plans and controls the adequate and compliant levels of staffing per shift.
• Complies with all legislation that applies to hotel operations in the country the hotel operates in.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Creates the environment in which guests receive excellent service, in accordance with the company’s marketing strategies and promise, as well as the corporate image.
• Participates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.
• Conducts and takes part in all legislative and operational training, while tracking attendance of direct reports.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

SENIOR SALES EXECUTIVE - HOTELS

• Town Lodge Gaborone, BW
• Full-Time
• Town Lodge Gaborone, Botwana
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Contributes to the development of strategies to increase sales revenue for the hotel in their managed account portfolio and supports the hotel with their desired market segments. Identifies industry acquisition targets and prospective clients, builds client relationships, analyses sales data and assists with the development of hotel sales plans. Contributes to City Lodge Hotels’ annual objectives by aligning individual efforts as documented on personal business plan within the managed market segments.

Education (Formal Qualification Required)

Minimum

Grade 12.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous

Certified sales professional certificate or equivalent (sales basics).

Legal Requirements (e.g. Driver’s License, etc.)

Valid driver’s license.

Experience (Minimum Experience Required - Number of years)

Minimum

Incumbent requires a minimum of three years’ experience in “on‑the‑road” sales, both reactive and proactive selling, experience within hotel operations including market‑segmentation planning, and proven involvement in the RFP/RFI process and associated systems.

Advantageous

Multiple property sales and or on property reservations experience.

Domestic, regional and international sales exposure.

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by the Group Sales Manager and in line with expertise and role.

Special Conditions

The job involves the working of long hours as per the requirements of the hospitality industry and in accordance with the applicable legislation.

Perform duties outside of regular business hours should the need arise.

Required to travel for sales business trips.

Always have access to own vehicle.

This job requires prolonged sitting, standing and walking, working in static postures, performing repetitive upper‑limb movements, managing visual strain, coping with travel‑related fatigue, exposure to psychosocial and cognitive stressors, and fatigue resulting from extended hours.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Product knowledge
• Key contacts and network
• Best sales practices
• In-depth knowledge of the entire client supply chain, including all potential bookers and decision makers
• Sales planning and organisation

Skills

• Influencing and communication
• Negotiation
• Building relationships
• Cultural intelligence
• Adaptability and improvisation
• Resilience
• Problem solving and decision making
• Learning agility
• Presentation
• Data analysis and interpretation

Behavioural Attributes

• Collaborative and team player
• Customer focused
• Persistent
• Accountable
• Professional

Position Requirements

Detailed Description / Output

• Discovers and pursues new sales leads.
• Discovers and pursues new sales opportunities to secure more business within existing managed account.
• Actively administers and maintains the managed account’s travel business.
• Acquires in-depth knowledge on the group’s products, services, pricing, sales booking systems, tools and activities and stays up to date with any additions or changes.
• Acquires knowledge of competitor products, services, pricing and activities to utilise the information to differentiate the group from the competitors.
• Maintains and records accurate details on sales CRM for ease of review and reporting.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Actively promotes two-way communication with clients, hotels and the relevant support office teams.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

FRONT OFFICE COORDINATOR

• Town Lodge Gqeberha, ZA
• Full-Time
• Town Lodge Gqeberha
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Supervises and trains front office staff to ensure the courteous and efficient welcoming and departing procedures. Supervises and completes front office administration, including the administration of financial, front office processes and procedures, and the administration of employees in the department, in accordance with set standards. In addition to the assigned duties, assumes responsibility for other departments when on duty management shifts (as applicable). Provides a congenial atmosphere in which employees can perform to the best of their ability.

Education (Formal Qualification Required)

Minimum

Grade 12.

National Diploma Hospitality Management/C & G Diploma/Equivalent.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous N/A

Legal Requirements (e.g. Driver’s License, etc.)

To be eligible to hold a position of authority or responsibility, such as a liquor license.

Experience (Minimum Experience Required - Number of years)

Minimum

The incumbent must have held a position in a front office environment for at least 1 year.

Advantageous

Internal applicants must preferably complete a FOC Internal Development Programme (IDP).

People

May propose the hire of new employees up to the level of Reservations Supervisor.

Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated.

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

Required to provide support in reception or reservations as operational needs arise.

This job requires prolonged sitting, walking and standing, working in awkward and static postures, performing repetitive movements, managing exposure to psychosocial and cognitive stressors, coping with fatigue resulting from prolonged shifts and irregular hours, and undertaking manual handling tasks.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Hospitality management
• Customer service principles
• Basic revenue management pertaining to rate yielding
• Basic HR and IR
• Basic financial literacy
• Property Management Systems (PMS)
• Health and safety regulations
• Local area information

Skills

• Analytical
• Verbal and written communication
• Administrative
• Conflict management
• Customer service
• Interpreting budgets pertaining to income and expenditure
• BAR rate management
• Learning Agility

Behavioural Attributes

• Service orientated
• Customer-centric
• Assertiveness
• Accountability
• Collaborative
• Results orientated
• Detail orientated
• Adaptive to diversity

Position Requirements

Detailed Description / Output

• Executes all administrative tasks, as directed, including but not limited to, budgets, mid-month, month-end, and financial year-end preparation and all front office processes and procedures.
• Always maintains and adheres to all internal control measures as audited by the internal auditors.
• Maintains all expenditure and income within budget and/or in relation to the current occupancy of the hotel (as directed).
• Achieves the budgeted occupancy and average room rate.
• Achieves the correct average room rates across all market segments for rooms and conferencing.
• Processes, stores and archives all documentation and correspondence effectively and in line with audit requirements.
• Always adheres to all Disaster Management, and Health and Safety requirements.
• Plans and controls the adequate and compliant levels of staffing per shift.
• Complies with all legislation that applies to hotel operations in the country the hotel operates in.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Creates the environment in which guests receive excellent service, in accordance with the company’s marketing strategies and promise, as well as the corporate image.
• Participates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.
• Conducts and takes part in all legislative and operational training, while tracking attendance of direct reports.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

RECEPTION | NIGHT AUDIT

• Town Lodge Gqeberha, ZA
• Full-Time
• Town Lodge Gqeberha
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs all Reception and Night Audit duties, along with any additional tasks assigned by Management. Welcomes and registers guests upon arrival, answers telephone calls, and responds to queries and requests. Manages guest departures, processes reservations, promotes room sales, and carries out front office administrative tasks as directed. Delivers courteous and efficient service to guests and suppliers in alignment with the Company’s vision, values, and service standards.

Education (Formal Qualification Required)

Minimum

Grade 12.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous N/A

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum N/A

Advantageous

Front office/reception experience.

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged sitting, walking and standing, working in awkward and static postures, performing repetitive movements, exposure to psychosocial and cognitive stressors, manual handling, pushing and pulling of loads, managing fatigue due to irregular hours, frequent role transitions that contribute to visual strain, and tasks that may result in hearing strain.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Familiarity with phone systems
• Local area knowledge
• Property Management Systems (PMS)
• Administrative procedures
• Health and safety regulations
• Customer service principles

Skills

• Customer service
• Verbal and written communication
• Administrative
• Conflict management
• Learning agility

Behavioural Attributes

• Service orientated
• Customer-centric
• Proactive
• Accountable
• Collaborative
• Detail-focused
• Assertiveness

Position Requirements

Detailed Description / Output

• Executes all administrative and accounting related tasks to the required standards.
• Always maintains and adheres to all internal control measures as required by the internal auditors.
• Implements and maintains all processes and procedures to guarantee that revenues are safeguarded and collected correctly.
• Processes and stores all documentation and correspondence in accordance with company policy.
• Carries out all operational tasks to the required standard, consistently upholding service excellence.
• Always adheres to all compliance requirements.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Initiates, builds, grows and nurtures excellent professional relationships with all guests, travel agents, corporate clients, tour operators etc.
• Participates in all legislative and operational training in alignment with group requirements and/or directives from the training department.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

RESERVATIONIST

• Town Lodge Gqeberha, ZA
• Full-Time
• Town Lodge Gqeberha
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Converts bedroom, boardroom, and conference room inquiries into confirmed reservations while delivering exceptional and personalised experiences to guests and bookers. Responds promptly to guest communications, travel agents, and leads regarding reservations via mail and telephone. Prepares check-in documentation and efficiently handles cancellations, modifications, and guest requests. Makes, confirms, and re-confirms reservations for bedrooms, boardrooms and conference rooms daily, meeting all guest requirements in accordance with company policies. Performs all reservation, boardroom, and conference room administrative tasks as needed.

Education (Formal Qualification Required)

Minimum

Grade 12.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous

National Diploma in Hospitality Management/C & G Diploma/Equivalent.

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Incumbent must have held a position in a front office environment for at least 1 year.

Advantageous N/A

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

Required to work reception shifts.

This job requires prolonged sitting, walking and standing, manual handling, working in static as well as awkward and sustained postures, performing repetitive upper‑limb movements, managing visual strain, exposure to psychosocial and cognitive stressors, and tasks that may result in hearing strain.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Familiarity with phone systems
• Local area knowledge
• Property Management Systems (PMS)
• Administrative procedures
• Customer service principles
• Basic revenue management pertaining to rate yielding

Skills

• Customer service
• Verbal and written communication
• Administrative
• Conflict management
• Problem solving
• Learning agility

Behavioural Attributes

• Service orientated
• Customer-centric
• Proactive
• Accountable
• Collaborative
• Detail-focused
• Assertiveness

Position Requirements

Detailed Description / Output

• Executes all administrative and accounting related tasks to the required standards.
• Always maintains and adheres to all internal control measures as audited by the internal auditors.
• Implements and maintains all processes and procedures to guarantee that revenues are safeguarded and collected correctly.
• Processes and stores all documentation and correspondence in accordance with company policy.
• Always conducts all operational tasks to the required standard bearing in mind service excellence.
• Always adheres to all compliance requirements.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Initiates, builds, grows and nurtures excellent professional relationships with all guests, travel agents, corporate clients, tour operators etc.
• Participates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.
• Ensures that all legislative and operational training is conducted/participated in and in line with group requirements and/or training department directives.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

RESTAURANT MANAGER

• Town Lodge Gqeberha, ZA
• Full-Time
• Town Lodge Gqeberha
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Provides guests with a seamless and efficient dining experience which lives up to the brand standard and service expectation. Implements sound service and control procedures and strategic revenue goals. Maximises food and beverage revenue and reduces cost. Manages employees and adheres to all compliance requirements.

Education (Formal Qualification Required)

Minimum

Grade 12.

Diploma in Food and Beverage Management/equivalent.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous

SASA Junior Sommelier Certificate or higher.

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Experience in having worked in a junior supervisory role within restaurant or hospitality sector for at least 2 years.

Advantageous

Experience in having worked in the same or similar role within hospitality or restaurant sector.

Experience in having worked on restaurant POS and inventory system.

People

In liaison with middle | senior management, may hire new employees up to the level of Supervisor.

Is required to issue verbal/written warnings when necessary and in the event of company policy having been violated.

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged sitting, walking and standing, managing visual strain, working in awkward and static postures, performing repetitive movements, exposure to psychosocial and cognitive stressors, coping with fatigue due to prolonged shifts and irregular hours, manual handling, and the pushing and pulling of loads.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Procurement
• Food safety regulations and auditing
• Health and safety regulations
• Wine and beverage service
• Event coordination

Skills

• Communication
• Organising
• Problem-solving
• Conflict resolution
• Interpersonal
• Administrative
• Management
• Learning agility

Behavioural Attributes

• People development
• Collaboration and teamwork
• Creativity
• Detail-oriented
• Customer centric
• Results driven
• Accountable

Position Requirements

Detailed Description / Output

• Operates the restaurant in a manner that ensures maximum profit whilst delivering on agreed service standards.
• Ensuring that all internal controls and administrative tasks are executed as required and as per company policy and internal audit requirements.
• Manages food and beverage inventories both to minimise wastage and to provide products in line with brand standard.
• Implements and maintains administrative requirements of the restaurant.
• Plans and controls the adequate and compliant levels of staffing per shift.
• Complies with Food Health & Safety audit, Disaster Management and Health and Safety requirements always.
• Implements, maintains and enhances the brand and group standards, as applicable.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Interacts with all internal and external customers in an efficient, courteous and friendly manner.
• Collaborates with other management by working together to achieve shared operational objectives for the hotel.
• Complies with all HR related company rules and policies as required.
• Conducts and takes part in all legislative and operational training, while tracking attendance of direct reports.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills self and develops personal growth plans through participating in personal development activities.

GSA FOOD & BEVERAGE

• Town Lodge Mbombela, ZA
• Full-Time
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. The following areas are included in the GSA Food & Beverage job profile: Public Areas. Provides flexible and high-quality service across multiple guest-facing and operational functions, including bar service, table service, and public area cleanliness. Supports the overall guest experience by maintaining service standards, cleanliness, and hospitality across the food and beverage department and public spaces.

Education (Formal Qualification Required)

Minimum

Grade 12.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous N/A

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Experience is not essential, on the job training will be provided.

Advantageous

Prior experience in a similar position.

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged standing, repetitive movements, working in awkward and sustained postures, manual handling, pushing and pulling of loads, coping with fatigue due to prolonged shifts and irregular hours, and exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Food and beverage service standards
• Bar operations and drink preparation
• Hygiene and sanitation protocols
• Hotel brand standards and guest service expectations
• Basic stock control and inventory procedures
• Cleaning techniques and use of cleaning equipment
• Health and safety regulations
• Stock systems and docket handling
• FIFO stock rotation principles
• F&B Audit and financial control requirements

Skills

• Communication
• Interpersonal
• Time management
• Basic numeracy
• Learning agility

Behavioural Attributes

• Collaborative
• Reliable
• Punctual
• Friendly
• Approachable
• Customer service orientated
• Trustworthy
• Accountable

Position Requirements

Detailed Description / Output

• Accurately records inventory and follows audit and stock control procedures.
• Delivers consistent service excellence and maintains operational standards across all assigned areas.
• Performs a multi-functional role by preparing and serving beverages, providing efficient table service, and maintaining cleanliness in public areas to support overall guest satisfaction and hotel standards.
• Implements, maintains and enhances the brand and group standards, as applicable.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Interacts with all internal and external customers in an efficient, courteous and friendly manner.
• Collaborates with management by working together to achieve shared operational objectives for the hotel.
• Takes part in all legislative and operational training.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills self and develops personal growth plans through participating in personal development activities.

RECEPTION | NIGHT AUDIT

• Town Lodge Mbombela, ZA
• Full-Time
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs all Reception and Night Audit duties, along with any additional tasks assigned by Management. Welcomes and registers guests upon arrival, answers telephone calls, and responds to queries and requests. Manages guest departures, processes reservations, promotes room sales, and carries out front office administrative tasks as directed. Delivers courteous and efficient service to guests and suppliers in alignment with the Company’s vision, values, and service standards.

Education (Formal Qualification Required)

Minimum

Grade 12.

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Advantageous N/A

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

N/A

Advantageous

Front office/reception experience.

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged sitting, walking and standing, working in awkward and static postures, performing repetitive movements, exposure to psychosocial and cognitive stressors, manual handling, pushing and pulling of loads, managing fatigue due to irregular hours, frequent role transitions that contribute to visual strain, and tasks that may result in hearing strain.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Familiarity with phone systems
• Local area knowledge
• Property Management Systems (PMS)
• Administrative procedures
• Health and safety regulations
• Customer service principles

Skills

• Customer service
• Verbal and written communication
• Administrative
• Conflict management
• Learning agility

Behavioural Attributes

• Service orientated
• Customer-centric
• Proactive
• Accountable
• Collaborative
• Detail-focused
• Assertiveness

Position Requirements

Detailed Description / Output

• Executes all administrative and accounting related tasks to the required standards.
• Always maintains and adheres to all internal control measures as required by the internal auditors.
• Implements and maintains all processes and procedures to guarantee that revenues are safeguarded and collected correctly.
• Processes and stores all documentation and correspondence in accordance with company policy.
• Carries out all operational tasks to the required standard, consistently upholding service excellence.
• Always adheres to all compliance requirements.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Initiates, builds, grows and nurtures excellent professional relationships with all guests, travel agents, corporate clients, tour operators etc.
• Participates in all legislative and operational training in alignment with group requirements and/or directives from the training department.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

GSA FOOD & BEVERAGE

• Town Lodge Umhlanga Ridge, ZA
• Full-Time
• Food & Beverage
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. The following areas are included in the GSA Food & Beverage job profile: Public Areas. Provides flexible and high-quality service across multiple guest-facing and operational functions, including bar service, table service, and public area cleanliness. Supports the overall guest experience by maintaining service standards, cleanliness, and hospitality across the food and beverage department and public spaces.

Education (Formal Qualification Required)

Minimum

Grade 12.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous

N/A

Legal Requirements (e.g. Driver’s License, etc.)

N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Experience is not essential, on the job training will be provided.

Advantageous

Prior experience in a similar position.

People

N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged standing, repetitive movements, working in awkward and sustained postures, manual handling, pushing and pulling of loads, coping with fatigue due to prolonged shifts and irregular hours, and exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Food and beverage service standards
• Bar operations and drink preparation
• Hygiene and sanitation protocols
• Hotel brand standards and guest service expectations
• Basic stock control and inventory procedures
• Cleaning techniques and use of cleaning equipment
• Health and safety regulations
• Stock systems and docket handling
• FIFO stock rotation principles
• F&B Audit and financial control requirements

Skills

• Communication
• Interpersonal
• Time management
• Basic numeracy
• Learning agility

Behavioural Attributes

• Collaborative
• Reliable
• Punctual
• Friendly
• Approachable
• Customer service orientated
• Trustworthy
• Accountable

Position Requirements

Detailed Description / Output

• Accurately records inventory and follows audit and stock control procedures.
• Delivers consistent service excellence and maintains operational standards across all assigned areas.
• Performs a multi-functional role by preparing and serving beverages, providing efficient table service, and maintaining cleanliness in public areas to support overall guest satisfaction and hotel standards.
• Implements, maintains and enhances the brand and group standards, as applicable.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Interacts with all internal and external customers in an efficient, courteous and friendly manner.
• Collaborates with management by working together to achieve shared operational objectives for the hotel.
• Takes part in all legislative and operational training.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills self and develops personal growth plans through participating in personal development activities.

HANDYMAN

• Town Lodge Windhoek, NA
• Full-Time
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Carries out general repairs and maintenance under supervision, while fulfilling the requirements of the perennial calendar, addressing quick fixes, executing special projects, and complying with the Lodge Care programme.

Education (Formal Qualification Required)

Minimum

Grade 10 – 12/Equivalent.

Advantageous

Computer literacy is essential particularly with a proficiency in Microsoft Office Suite.

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Incumbent must have 1 years proven experience as a handyman.

Proficiency in the operation and maintenance of various tools and equipment used in repairs and upkeep.

Familiarity with swimming pool maintenance.

Advantageous N/A

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise, role and general guest service requirements.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged walking and standing, working in awkward and static postures, performing repetitive movements, exposure to psychosocial and cognitive stressors, manual handling, and the pulling and pushing of loads.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Basic understanding of health and safety regulations and practices.
• Basic fault finding and maintenance methods including electrical, plumbing, painting, and building.
• Working knowledge of temperature verification using an infrared gun and understands key principles of energy management and sustainability.
• Basic working knowledge of common hotel equipment items (room, gym, pool)
• Basic pest control knowledge.
• Basic knowledge of generator functionality and operations.
• Working knowledge to safely use tools like drills, power saws, and blowers.

Skills

• Interpersonal
• Basic problem solving
• Verbal and written communication
• Time management
• Learning agility

Behavioural Attributes

• Accountable
• Reliable
• Customer focussed
• Service-orientated
• Detail-orientated
• Collaborative
• Resilient and adaptable
• Ethical

Position Requirements

Detailed Description / Output

• Completes all administrative tasks to the required standards and consistently adheres to audit requirements.
• Works to achieve budgeted occupancy levels by minimising unnecessary out-of-order rooms monthly.
• Maintains, and executes against, the applicable Preventative Maintenance Programme to ensure service excellence and protect the hotel’s physical assets.
• Adheres to all Disaster Management, and Health and Safety requirements always.
• Coordinates daily operations, property inspections, minor repairs, stocktakes, and special projects while working with management to coordinate service providers and maintain key facilities.
• Monitors and coordinates tasks requiring outsourcing based on working knowledge and operational needs.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Be on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.
• Initiates, builds, grows and nurtures excellent professional relationships with all internal and external stakeholders.
• Creates the environment in which guests receive excellent service, in accordance with the company’s marketing strategies and promise, as well as the corporate image.
• Participates in all legislative and operational training is and in line with group requirements and/or training department directives.
• Achieves and maintains good working relationships and cooperation with hotel employees and company colleagues.
• Upskills and develops personal growth plans by participating in personal development activities.

FOOD & BEVERAGE LEARNERSHIP

• WC, ZA
• Contract
• WC
• APPLY TO POSITION

Position Detail

Overall Purpose of the Job

This role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Performs various kitchen duties, such as meal preparation, in line with brand standards and ensures consistency and continuity in delivering excellent service to our guests.

Education (Formal Qualification Required)

Minimum

Grade 12/Equivalent.

National Certificate (Vocational): Hospitality (NQF Level 4, SAQA registered)/CATHSSETA Professional Cookery (NQF Level 4, SAQA registered) – has obtained some form of recognised culinary qualification.

Computer literacy is essential particularly with proficiency in Microsoft Office Suite.

Advantageous

Higher Certificate in Food & Beverage Operations Management (NQF Level 5).

Culinary related Diploma.

Legal Requirements (e.g. Driver’s License, etc.) N/A

Experience (Minimum Experience Required - Number of years)

Minimum

Culinary experience in a formally brigaded kitchen for at least 1 year.

Advantageous N/A

People N/A

Finance

The job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.

Occasional Duties

Carry out any duties as may be requested by a more senior member of management and in line with expertise and role.

Special Conditions

The job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.

This job requires prolonged standing, repetitive movements, working in awkward and sustained postures, manual handling, pushing and pulling of loads, managing fatigue associated with prolonged shifts and irregular hours, and exposure to psychosocial and cognitive stressors.

Competencies (Knowledge, Skills and Behavioural Attributes)

Knowledge

• Food and beverage operations
• Occupational Health and Safety
• Food Safety
• Equipment usage and care

Skills

• Communication
• Clerical
• Time Management
• Organising
• Creative thinking
• Learning agility

Behavioural Attributes

• Collaborative
• Customer orientated
• Service orientated
• Adaptable
• Accountable

Position Requirements

Detailed Description / Output

• Achieves financial controls by implementing and maintaining all cost containment measures.
• Administers the compliance of the Food Health & Safety audit standards and requirements.
• Always contributes to the hotel’s adherence with the requirements of the group’s Disaster Management and Occupational Health and Safety standards.
• Performs all tasks in accordance with standard operating procedures.
• Utilises all operating equipment in the correct manner according to user manuals and instructions.
• Ascertains continuously whether any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies are available and communicates such to the group.
• Maintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.
• Maintains the highest level of cleanliness, presentation and service to every internal and external guest.
• Completes all operational and legislative training for standard operating procedures.
• Upskills and develops personal growth plans by participating in personal development activities.