Picture
 
GOVERNMENT EMPLOYEES MEDICAL SCHEME (GEMS)
 

​
CLIENT LIAISON OFFICER
  • Garden Route
  • Permanent
  • Full Time
  • R448 243 CTC p/a
  • EE/AA, Non EE/AA
 
Introduction
The position of Client Liaison Officer is vacant. The Client Liaison Officer will report directly to the Team Leader and form part of the Client Liaison Division. The position is based in The Garden Route district, Western Cape.
Reporting Office will be in Cape Town, Western Cape.
Successful candidate will be allocated to the Garden Route district, and will be required to travel and service these areas on a weekly basis.
The total remuneration package is R448 243 per annum, based on qualifications and experience.
The closing date for applications will be Wednesday, 30 October 2024.
 
Duties & Responsibilities
The Client Liaison Officer will provide support to the Team Leader through the implementation of the following Key Performance areas (KPAs):
  • Visit, interact and assist members in Departments and other public service office as when required.
  • Facilitate meetings and one-on-one sessions in an effort to resolve administrative issues encountered by members. Receive Scheme correspondence from members and submit to the administrative team on a daily basis. Follow up with members on outstanding information or documents required by the Scheme finalise business processes.
  • Assist the marketing service provider at marketing events by attending to member queries.
  • Attempt to resolve all queries at first contact.
  • Log all resolved and unresolved queries on a daily basis for reporting purposes.
  • Compile a daily activity report.
  • Escalate all unresolved queries to the admin team through the team leader on a daily basis.
  • Represent GEMS well at all times in line with the mission, vision and values.
  • Maintain positive Scheme member and stakeholder relationships.
  • Facilitate effective communication between members and the Scheme.
  • Compile weekly, monthly and quarterly activity reports for submission to the Team Leader.
  • Provide ad hoc information when requested.
  • Have extensive Scheme and operational knowledge to assist in resolving member queries.
  • Must have the ability to use a computer and required systems to resolve member queries; and
  • Market the Scheme to potential members and assist in enrolling them on the Scheme.
  • Advice process followed in rendering advice and intermediary services (under the supervision of a Key Individual (KI) or Supervisor where applicable)
  • Adhere to the stipulations of the supervision agreement and instruction, guidance, and oversight of the FAIS supervisor and KI. (If under supervision)
  • Conducting needs analyses for members, providing guidance, and recommendations, and proposing the most suitable benefit option.
  • Providing ongoing option advice to members per their individual needs and goals.
  • Ensure advice record is comprehensively completed, sent to the member and supervisor/ KI, and stored.
 
Desired Experience & Qualification
Qualification requirements are:
  • Minimum requirement is a Matric plus NQF5 Level 5 (essential).
  • FAIS accredited qualification (As per FSCA published qualification list) (Recommended)
  • RE5 FAIS accreditation. (required)
  • At least 2 years of industry experience. (Medical Scheme Industry advantageous)
  • Date of First Appointment (DOFA) 2 years with FSCA for 1.16 Health Services Benefits. (Advantageous)
  • Registered with CMS as a fully accredited broker. (Advantageous)
  • No longer under supervision. (Advantageous)
  • Class of Business Health Benefits (Advantageous)
  • If not already, must be willing and able to become a FAIS accredited representative.
  • Fit and Proper requirements, honesty and integrity, and good standing according to Board Notice 194 of 2017 are adhered to including financial soundness, no criminal record and previous regulatory or employer disciplinary findings.
  • Passion for customer service.
  • Self- motivated and pro-active.
  • Attention to detail.
  • Good written and verbal communication skills.
  • Team player.
  • Driver’s license. (required)
  • Own reliable car.
 
 
Interested?
GEMS employs people with the highest level of integrity – submission to the appropriate pre-employment assessment is obligatory to be considered for the position.
Kindly note that the information provided on application of the position may be shared with a third party for vetting purposes and will be stored by GEMS for a period of 5 years.
Kindly note that information is required for Employment Equity Purposes and information gathered is strictly used according to the intended purpose of collection, unless there is a legal need, or permission is granted from the applicant themselves to make use of it for other purpose
Should you wish to have your information removed from the GEMS database, kindly send a request in writing to jobs@gems.gov.za.
​
GEMS is guided by the principles of employment equity. Preference will be given to groups who are underrepresented in accordance with GEMS employment equity plan.
Successful candidates will be required to seek approval to conduct other work outside of GEMS.
GEMS Employees are required to conduct themselves in a manner that reflects the organisation's paramount values: Excellence, Member Value, Integrity, Innovation, and Collaboration.
 
APPLY NOW







​
ORGANISATIONAL DEVELOPMENT ASSOCIATE
  • Pretoria
  • Permanent
  • Full Time
  • R512 833 CTC p/a
  • EE/AA, Non EE/AA
 
Introduction
The position of Organisational Development Associate is vacant. The Organisational Development Associate will report directly to the Manager: Organisational Development, and forms part of the Corporate Services Division. The position is permanent and will be based at GEMS Head Office, Pretoria.
The total remuneration package will be R 512 833.00 per annum, based on qualifications and experience.
The closing date for applications will be Friday, 25 October 2024.
Duties & Responsibilities
The Organisational Development Associate will be required to support the Organisational and Development Manager through the following KPA’s:
Key Performance Areas (KPAs):
  • Assist with Organisational Development (OD) projects Support the delivery of culture change projects.
  • Identify and recommend areas of improvement in OD activities Write and review OD policies and procedures.
  • Coordinate employee surveys, facilitating focus groups and produce reports to summarise findings of research.
  • Assist with coordination of engagement activities Co-facilitate workshops.
  • Assist in the development of communication for all change initiatives Assist in the development of training manuals for change management Assist in facilitation of implementation of change management initiatives.
  • Assist in the development, coordination and monitoring of culture improvement initiatives Assist in the design talent management solutions.
  • Provide support in education and coaching management with implementing talent management process.
  • Support in the design, development and implementation of the talent review process Assist in the development, design and implementation of performance management Assist in the benchmarking and researching of Performance Management tools Quality assurance of performance scorecards.
  • Prepare and analyse the performance management moderation committee packs Assist implementation of an evidence based coaching and mentoring model.
 
Desired Experience & Qualification
 
Qualification requirements are:
  • Diploma / Certificate in Organisational Development / Human Resource Management / Human Resource Development or any related qualification.
  • Project Management Qualification (Will be an added advantage)
  • Facilitation qualification (Will be an added advantage).
  • Prosci Change Management Certification (Will be an added advantage).
  • Minimum of 2- 5 years relevant work experience in Organisational Development.
  • Extensive knowledge of Organisational Development methodologies.
  • Change Management Knowledge.
  • Excellent skills in dealing effectively with both individuals and groups of individuals at a full range of levels on a variety of work-related issues and influencing them to change their behaviour.
  • Have excellent written and verbal communication and interpersonal skills.
  • Have the ability to work well as part of a team.
  • Be computer literate on an advanced level.
  • Have a diligent work ethic with attention to detail.
  • Self-motivated and pro-active.
  • Have Strong negotiation skills.
  • Ability give advice and engage with various stakeholders.
  • Resilient and able to work under pressure.
  • Have an understanding of medical schemes industry.
  • Results and target driven.
 
 
Interested?
GEMS employs people with the highest level of integrity – submission to the appropriate pre-employment assessment is obligatory to be considered for the position.
Kindly note that the information provided on application of the position may be shared with a third party for vetting purposes and will be stored by GEMS for a period of 5 years.
Kindly note that information is required for Employment Equity Purposes and information gathered is strictly used according to the intended purpose of collection, unless there is a legal need, or permission is granted from the applicant themselves to make use of it for other purpose
Should you wish to have your information removed from the GEMS database, kindly send a request in writing to jobs@gems.gov.za.

GEMS adopts a hybrid work model.
GEMS is guided by the principles of employment equity. Preference will be given to groups who are underrepresented in accordance with GEMS employment equity plan.
Successful candidates will be required to seek approval to conduct other work outside of GEMS.
GEMS Employees are required to conduct themselves in a manner that reflects the organisation's paramount values: Excellence, Member Value, Integrity, Innovation, and Collaboration.
 
APPLY NOW