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COMMUNITY SCHEMES OMBUD SERVICE (CSOS) - MANAGER: EDUCATION AND TRAINING
COMMUNITY SCHEMES OMBUD SERVICE (CSOS)
MANAGER: EDUCATION AND TRAINING
JOB REF: (REF. CSOS/MET/06/2020)
REMUNERATION: R
The position reports to Governance Manager
Requirements:
• A total of 10 years working experience, 3 of which must be at supervisor level.
• Advanced MS Office (Word, Excel, and PowerPoint).
• Relevant degree.
• Postgraduate qualification in Communication (advantageous).
• Advanced MS Office (Word, Excel, and PowerPoint).
• People and Diversity management.
• Advanced Influencing Skills.
• Change Management.
• Client Orientation and customer focus.
• Conflict management.
• Communication skills.
• Decision making.
• Analytical thinking.
• Negotiation Skills.
• Co-ordination.
• Extensive knowledge of internal communications processes, policies and procedures.
• Interpersonal skills.
• Project management.
• Problem solving and analysis.
• Extensive knowledge of legislation and regulations relating to human resources and labour relations.
• Proven editorial skills.
•Outstanding command of the English (or primary customer) language.
• Knowledge of principles of public communications, information and relations.
• Knowledge of working on intranet or other online communications tool – design, functionality, navigation.
Key Performance Areas:
• Develop, implement and update the study material to ensure relevance of the education and training.
• Consider types of disputes lodged with CSOS, Governance challenges within Community Schemes and conduct do trend analysis.
• Develop and implement learning programmes to address the trends.
• Develop and implement Services SETA accreditation process, quality system and standards.
• Establish and manage Services SETA Partnership Framework.
• Prepare and update Study materials.
• Conduct Education and Training.
• Develop policies, processes and standard operating procedures relating to own area of specialization.
• Provide specialist input in the development of Operational Plans and Organisational Strategy.
• Execute work plans and drive the evidence collection in real time.
• Produce reports against the implementation of work plans and education.
• Establish public awareness systems and processes for the organisation.
• In consultation with the Executive: Governance, Compliance and Enforcement and the Marketing Communications team conceptualize public awareness campaigns.
• Develop and manage the implementation of a schedule for CSOS education and awareness.
• Manage the implementation of public awareness campaigns in support of CSOS and create awareness about Community Schemes Ombud Service.
• Provision of consumer education and awareness on the rights and responsibilities of owners, occupiers and other stakeholders living in community schemes.
• Create of public awareness of the CSOS services in terms of its mandate.
• Designs systems to monitor and evaluate the impact of public awareness on community schemes and CSOS.
Enquiries: Ms Lindi Sibiya, Human Resources Manager, tel. (010) 593-0533.
• Proven editorial skills.
•Outstanding command of the English (or primary customer) language.
• Knowledge of principles of public communications, information and relations.
• Knowledge of working on intranet or other online communications tool – design, functionality, navigation.
Key Performance Areas:
• Develop, implement and update the study material to ensure relevance of the education and training.
• Consider types of disputes lodged with CSOS, Governance challenges within Community Schemes and conduct do trend analysis.
• Develop and implement learning programmes to address the trends.
• Develop and implement Services SETA accreditation process, quality system and standards.
• Establish and manage Services SETA Partnership Framework.
• Prepare and update Study materials.
• Conduct Education and Training.
• Develop policies, processes and standard operating procedures relating to own area of specialization.
• Provide specialist input in the development of Operational Plans and Organisational Strategy.
• Execute work plans and drive the evidence collection in real time.
• Produce reports against the implementation of work plans and education.
• Establish public awareness systems and processes for the organisation.
• In consultation with the Executive: Governance, Compliance and Enforcement and the Marketing Communications team conceptualize public awareness campaigns.
• Develop and manage the implementation of a schedule for CSOS education and awareness.
• Manage the implementation of public awareness campaigns in support of CSOS and create awareness about Community Schemes Ombud Service.
• Provision of consumer education and awareness on the rights and responsibilities of owners, occupiers and other stakeholders living in community schemes.
• Create of public awareness of the CSOS services in terms of its mandate.
• Designs systems to monitor and evaluate the impact of public awareness on community schemes and CSOS.
Enquiries: Ms Lindi Sibiya, Human Resources Manager, tel. (010) 593-0533.
Applications, including a covering letter and accompanied by a CV and certified copies of qualifications, must be addressed to the Human Resources Manager, Ms. Lindi Sibiya and e-mailed to: recruitment3@csos.org.za
Closing date for applications: 22 July 2020
The CSOS reserves the right not to appoint on the advertised positions.
No late applications will be accepted. Enquiries: during office hours.
Background checks will be conducted on the shortlisted candidates prior to appointment.
Applicants who do not receive any response within 4 weeks of the closing date must regard their applications as unsuccessful.