Picture
 
SOUTH AFRICAN POST OFFICE (SAPO)
 
INTERNAL/EXTERNAL
 
SUPERVISOR SYSTEM SUPPORT: PRODUCTION (C4): SYSTEN SUPPORT (X 1 POSITIONS) POSTBANK BLOEMFONTEIN
Reports to: Manager: System and Processes
 
Summation
Accountable and responsible for the effective supervision of System Support Section for all production related issues/tasks
 
 
Key Responsibilities
1. Oversees The Availability of all Systems in Postbank.
 
2. Flex-cube UBS and all other Systems used in Postbank
  • Handling security management of the system (roles, access etc.)
  • Authorise user access, new branches added to the system, interest rates, fees, new products and functions of the System Support Officers
  • Ensuring the smooth running of all Systems as well as resolve queries
 
3.Administration
  • Budgeting for and purchasing of hardware
  • Handling enquiries from personnel, Branch Managers, internal audit, external auditors and customers
  • Preparing training manuals and providing training to personnel
  • Staff management that also include Overtime, Acting and Standby
  • Project management
 

4. Existing Programs
  • Investigating changes and errors to existing programs and ensure a prompt resolution
  • Assist in the preparing of specifications for changes to current programs
  • Verify implementation of changes on live system
 
5. Support Functions
  • Successful implementation of interest changes, fees etc.
  • Responsible for EFT files and Fitness report.
  • Handling Change Requests for changes and enhancements on the system
  • Assisting Branch Managers with Postbank related system problems
  • Logging of calls on problems, requests and enhancements on all Postbank systems
  • Handling of email enquiries regarding system changes, system requests between management and users
  • Assisting, resolving and escalating queries received from helpdesk, Call Centre, etc. regarding system related errors
  • Overseen the reporting errors to programmers by means of the Remedy System
 
Qualifications:
  • Relevant IT Diploma on NQF Level 6 (360 Credits)
  • Appropriate B-Degree will be an advantage
  • Financial/IT certificate will be an advantage
  • Computer Literacy: MS Office & Postbank Systems
 
Experience:
  • 3-5 years’ experience in a IT or Postbank production environment
  • Experience in project management, financial management and supervisory
 
Knowledge:
  • Should have proper experience/knowledge of Postbank Systems, computer software, hardware and equipment.
  • Knowledge of: Post Office Remedy System, WRE, Flex-cube UBS , ACB processing, E-filing, SAP will be an advantage
 
PHYSICAL MOBILITY
  • Must be willing to travel
  • Must be willing to work after hours /holidays/ weekends
 
Skills
  • Organisational Skills
  • Decision making skills
  • Counselling skills
  • Communication Skills: Verbal/written
  • Project management
  • Analytical Skills
  • Problem Solving Skills
  • Leadership Skills
  • Customer & System orientated
 
Attributes
  • Detail focused and Accuracy
  • Ability to prioritise
  • Sense urgency
  • Deadline driven
  • Able to work under pressure as stressful conditions occurs from time to time due to problem solving issues, new projects and urgent decisions that has to be made
  • Maintaining confidentiality towards system/management decisions
​

​
CONTACTS
 
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
 
If you wish to apply and meet the requirements, please forward your Curriculum Vitae (CV) to Tshegofatso.lebusho@postbank.co.za.  
Please indicate in the subject line the position you are applying for. 
 
Closing date: 15 July 2021
 
Position numbers: 60010263
Cost Centre: 52982
 
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
 
POPIA provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.