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SOUTH AFRICAN POST OFFICE (SAPO) – ACCOUNT MANAGER: EASTERN CAPE - PORT ELIZABETH, MTHATHA X2
SOUTH AFRICAN POST OFFICE (SAPO)
INTERNAL & EXTERNAL
Job Title: Account Manager (C5): X2 Positions
Eastern Cape: Port Elizabeth Regional Office and Mthatha Area Office
Reports to
Key Account Manager: Postbank Key Account Management - Commercial Division
Summation
Responsible for proactively managing a portfolio of South African Postbank SOC Ltd customers within the province/region through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients, including government entities and growing a portfolio of existing clients through effective stakeholder management.
Key Responsibilities
• Implement Customer Experience objectives and standards for Postbank. The standards must be defined across different channels e.g. ATM vs. Call Centre vs. Branch experience.
• Drive communication processes with key Postbank and SAPO representatives. Be part of SAPO Operations, Regional and Area meetings.
• Implement and operationalise a customer experience measurement framework.
• Provide Regional government leads and maintain continuous relationship post acquisition.
• Establish and maintain excellent relations with customer base
• Respond efficiently, accurately and courteously to all customer service matters, complaints and requests.
• Conduct financial education/literacy and SASSA beneficiary education
• Participate in the Voice of the Customer forums within the Region where critical customer concerns and issues can be raised with internal stakeholders. Use these forums to ensure that problems are resolved.
• Achieve and/or exceed set sales targets for product and services
• Ensure the efficient management of function/resources in accordance with the stipulation of the PFMA, fraud prevention and risk management principles, Corporate Governance, legislation agreement, Company policies, practice procedures, regulation, Delegation of Powers, etc.
• Increase profitability volume growth and sustain competitive advantage
• Receive, investigate, resolve and report customer related complaints
Develop, encourage and nurture collaborative relationships within Postbank and across the SAPO Group.
• Respond efficiently, accurately and courteously to all customer service matters, complaints and requests.
• Conduct financial education/literacy and SASSA beneficiary education
• Participate in the Voice of the Customer forums within the Region where critical customer concerns and issues can be raised with internal stakeholders. Use these forums to ensure that problems are resolved.
• Achieve and/or exceed set sales targets for product and services
• Ensure the efficient management of function/resources in accordance with the stipulation of the PFMA, fraud prevention and risk management principles, Corporate Governance, legislation agreement, Company policies, practice procedures, regulation, Delegation of Powers, etc.
• Increase profitability volume growth and sustain competitive advantage
• Receive, investigate, resolve and report customer related complaints
Develop, encourage and nurture collaborative relationships within Postbank and across the SAPO Group.
Contacts
The Postbank SOC is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability.
Certified and legible copies of all relevant documentation (for example qualifications and ID) must accompany all CVs
If you wish to apply, please forward your Curriculum Vitae (CV) to:
Send your CV to: HR Business Partner: Postbank
Attention: Rufus Morgan
Private Bag X 20609
Postbank
BLOEMFONTEIN 9300
Or Email: Tshegofatso.Lebusho@postbank.co.za
Please indicate in the subject line the position as well as the office you are applying for.
Position Numbers: 60066535 – 60066536
Cost Centre: 51103
Closing date: 5 June 2020
Correspondence will be limited to short-listed candidates only. If you do not hear from the Postbank (SOC) or its Agents within 3 months of this advertisement, please accept that your application has been unsuccessful.
Postbank (SOC) limited reserves the right not to fill this position or to re-advertise the position at any time.