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ROAD ACCIDENT FUND (RAF)
 
The Road Accident Fund’s mission is to provide appropriate cover to all road users within the borders of South Africa; to rehabilitate and compensate persons injured as a result of motor vehicle accidents in a timely and caring manner; and to actively promote safe use of our roads
 
The Organisation requires the services of qualified individuals within its Durban Regional Office for the following position:-
 
THIS IS AN INTERNAL AND EXTERNAL ADVERTISEMENT
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OFFICER DETERMINATION: T.A.S.K LEVEL 10
12112021DBN
LOCATION: Durban
CLOSING DATE & TIME: 11/23/2021 11:55 PM
 
Purpose of the Job: To provide claims handling to ensure prompt and fair settlement of claims
 
 
Key Performance Areas
Estimate value of loss in terms of DOA
  • Review documentation or determine further documentation needed
  • Scrutinize claims documentation (e.g payslips, etc)
  • Determine and estimate quantum of claims
 
To liaise with panel of experts for expert advice
  • Consider experts reports particularly actuarial calculations. Instruct the relevant experts to quantify the benefits e.g actuary, industrial psychologists on the advice of and approval of the assessor and/or senior assessor
 
Quantify benefits and make appropriate offers
  • If no expert is required, calculate the value of benefits
  • Loss of support/earnings calculation on advice of the Assessor and/or Senior Assessor
  • Provide details of income and fringe benefits in major sectors
  • Determine contingency deductions to be applied
  • Interpretation on the cap limit under Amendment Act
  • Assess the funeral account and award benefit in terms of ARAF Act
  • Communicating and explaining offers to claimants
  • Attending to queries with claimants
  • Knowledge of rules of collateral and accelerated benefits
  • Factor in contingencies also consider merits allocated
  • Prepare offer as approved by the assessor or senior assessor
  • Consider any prior payments/interim payments/ WCC/ Social grants/ EIL under the advisement or approval of the assessor or senior assessor
  • obtain approval in terms of delegation and send out offer
  • If accepted request payment
  • If not accepted revise the offer
  • If summons served, refer matter to Litigation
 
Provide claims assistance during Road Shows
  • Drawing files for road shows
  • Liaise with claimants to attend the road show
 
Qualifications and Experience
  • NQF 7 (Bachelor’s Degree or Advanced Diploma) related qualification to discipline
  • Relevant 3 years’ experience in the claims environment.
  • Customer service experience is required.
 
Technical and Behavioral competencies required
  • Personal mastery
  • Emotional wisdom
  • Ethics and governance
  • Customer orientation and customer focus
  • Detail orientated and analytical thinker
  • Decision making
  • Negotiation Skills
  • Time management
  • Leadership skills
  • Communication (Written and verbal)
  • Computer Literacy
 
Road Accident Fund Values
  • Integrity,
  • Compassion,
  • Accountability,
  • Respect,
  • Excellence
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Remuneration
Total cost to company applicable to this position is minimum R349 998.00 per annum, negotiable.
 
NB: "RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs".
 
Closing date: 23 November 2021
 
Applications can be forwarded to the Recruitment Officer at 199 Anton Lembede, Embassy Building, Durban; email address is DurbanRecruitmen@raf.co.za
 
No hand delivered applications will be accepted due to COVID19.
 
INSTRUCTION TO PROSPECTIVE APPLICANTS
  1. Indicate the name and the reference number for the position you are applying for on the subject line
  2. Do not submit copies of qualifications and ID as these will be requested from shortlisted candidates on the interview date
  3. Submit a short CV with a maximum of 5 pages
  4. Please indicate your current salary and salary expectations if considered for the position.
 
NB:
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
  • Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
  • Security Vetting shall be conducted on all prospective employees
  • It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.