FIDELITY SERVICES GROUP IS HIRING

SALES CONSULTANT - PAARL
Fidelity Services Group
Paarl, Western Cape
Permanent
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Closing Date 31 January 2024

Job Details
Department: other
Minimum experience: Associate
Company primary industry: Security and Investigations
Job functional area: Sales

Job Description
Main purpose of job:

Source and sell armed monitoring and armed response agreements to potential new customers
Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
Matric or equivalent

Job requirements & other attributes:

Self-motivated and energetic
Selling skills
Good organisational and time management skills
Excellent communication (written & verbal), presentation and negotiation skills
Computer Literate (MS Office, Email and Internet)
Presentable and of sober habits
Valid driver’s license and own reliable vehicle
Hunter for new business
Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

Generate and close self-sourced deals
Follow up on all leads received internally and via telesales
Sell security solutions to new and existing clients
Create solid & long-standing relationships with estate agents, builders, architects etc.
Daily, weekly and monthly reporting
Motivated to achieve and exceed sale targets
Maintain all administrative duties pertaining to sales

Performance Standards

Achieve both targets for revenue sales & for new clients
Maintain a high standard of relationship with existing Estate clients
Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

Drive for results
Action oriented
Customer focus
Perseverance
Functional/Technical skills
Problem solving
Technical Learning
Assertive
Sense of urgency
Adaptable

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NEW BUSINESS DEVELOPMENT CONSULTANT
Fidelity Services Group
Cape Town, Western Cape
Permanent
APPLY

Closing Date 31 January 2024

Job Details
Department: Commercial
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Business Development

Job Description
Reporting to: Commercial National Sales Manager

Job Overview:
The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.
The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.

Essential Duties & Responsibilities:

Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients
Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
Securing profitable new business.
Attending to potential clients in different areas of responsibility
Addressing and resolving client's queries promptly and satisfactorily.
Physically conducting site surveys for all security requirements
Personally designing and costing the complete solution offering
Preparing and presenting complex proposals.
Ensuring that quotations are submitted timeously to clients.
Building and maintaining professional relationships with clients
Planning, budgeting, co-ordinating and attending to client's requirements.
Assisting with marketing related issues.
Compiling and submitting weekly and monthly management reports.
Acquiring thorough in-depth trade and competitor knowledge
To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached
Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
Ensure only approved equipment in accordance with company policies are sold
Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market

Behavioral Competencies:

Excellent verbal & written communication skills
Excellent customer service skills
Computer literate – PowerPoint, Word, Excel, Outlook
Excellent telephone skills
Adaptability
Accountability
Self-Motivation
Negotiation
Persuasiveness
Presentation skills
Resilience
High level of Integrity

Minimum Qualifications and Experience:

Post Matric qualification or equivalent
Senior Solution Sales experience in security industry essential
Computer Literate (MS Office, advanced Excel, PowerPoint)
Professional and well presented at all times
Ability to work under pressure and for extended hours, if required
Must be prepared to travel
Valid driver’s license
Reliable car
PSIRA grading for position – Grade B (Company Requirement)

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

APPLY

KEY ACCOUNT MANAGER
Fidelity Services Group
Cape Town, Western Cape
Permanent
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Closing Date 31 January 2024

Job Details
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Business Development

Job Description
Overall purpose of the job: The main objective of the Key Account Manager is achieve designated sales targets through sales to both B2B and SME customers and support key accounts as required.

Duties & Responsibilities:

Source and acquire new business in B2B and SME through an ongoing prospecting plan
Generate business in the assigned accounts as well as attain new accounts for the business in line with Targets as set from time to time
Ensure client’s needs and expectations are met by the business
Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate accounts to stay with the business and create new customer relationships
Ensure profitable sales volume and strategic objective targets are met
Assess, clarify, and validate the consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards
Work closely with the customer support and resource management departments in an effort to meet customer performance objectives as well as the customers’ expectations through complimentary cross-functional efforts
Regular follow up of orders
Assist with timely collections of outstanding invoices
Developing Budgets
Managing any issues that may arise with both internal and external customers
Help develop initiatives to increase customer satisfaction and retention
Assist the Company’s management with company-wide strategic planning
Ensure works are executed as per company policies and procedure
Prepares detailed proposals/quotes dependent on each consumer’s requirements

Minimum qualifications and experience:

Matric / Grade 12
Relevant qualification/degree advantageous
Minimum 3 years experience
Excellent verbal and written communication skills
Computer Literate (MS Office, Excel, PowerPoint)
Great Interpersonal Skills
Prior experience in Telematics advantageous

Attributes:

Action orientated
Time Management
Planning and Organizing
Attention to detail
Problem Solving
Analytical
Be comfortable with working in a fast paced and pressurised environment

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COMMERCIAL TECHNICIAN
Fidelity Services Group
Cape Town, Western Cape
Permanent
APPLY

Closing Date 31 January 2024

Job Details
Minimum experience: Associate
Company primary industry: Security and Investigations
Job functional area: Other

Job Description
Overall Purpose of the job:
Responsible for Service, Repairs, installations and commissioning of Alarms and Intruder Detection Security Systems, Access Control, CCTV and various other types of Technology including, but not limited to Fire detection systems, EAS (Electronic Article Surveillance) systems and other related products.

Minimum qualifications and experience:

Grade 12 or equivalent
A minimum of 5 years’ experience on Alarms and Intruder Detection Security Systems, Access Control and CCTV.
Valid code 08 driver’s license essential
Must be PSIRA registered grade C.

Main duties & Responsibilities:

Create detailed commissioning plans which identifies the activities needed to successfully commission and handover sites,
document and keep records of all tests on site to include in handover documents as proof of functional testing
Hands on approach. Jump in and get involved where required on site in order to ensure projects do not fall behind schedule
Adherence to project and EHS plans;
Keep forms and records to document daily project activities;
Monitor the progress, and communicate daily to site client and Fidelity ADT Project Manager and make adjustments as agreed with Project Manager to ensure the successful completion or projects;
Monitor and report the quality of work on site on a regular basis to ensure that it meets the project standards and specifications;
Check stock before deployment to site and when on site in order to ensure everything required is available
Ensure any deviations in required materials is timeously reported to the project manager to allow time for ordering
Maintaining a good customer relationship with all Commercial Clients.
Overtime work required from time to time
Responsible for installation of fire detection, gas suppression systems, access control, CCTV on project sites
Follow and adhere to detailed commissioning plans which identifies the activities needed to successfully commission and handover sites, as directed by site engineer and project manager
Hands on approach. Jump in and get involved where required on site in order to ensure projects do not fall behind schedule

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DRIVING INSTRUCTOR/TRAINER WESTERN CAPE
Fidelity Services Group
Cape Town, Western Cape
Permanent
APPLY

Closing Date 31 January 2024

Job Details
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Training

Job Description
Driving Instructor
The overall purpose of this position is to facilitate, assess and present driver training interventions (classroom based, as well as in-car assessments) as per the training function, within area of responsibility. Compliance with best practices, quality assurance standards and Industry requirements as per impacting legislation.
The required work area will also include regional branch visits and the working of irregular hours (including nightshift & Weekends from time to time).

Minimum Requirements:

Driver’s License (EB)
Certified K53 driving Instructor – (Valid Driving Instructor Certificate from a Provincial Traffic Training College or MasterDrive)
Microsoft Windows and Microsoft Office Packages
Grade 12 / NQF 4
PSIRA Grades E-B
Assessor registration with ETDP SETA & SASSETA
LMV Driver’s License (Minimum of three years’ experience)
Ability to communicate well in English
Clear Criminal Record

Key Performance Areas:

Present, assess and facilitate training interventions according to Industry and internal standards to as per QMS and best practices.
Coach and guide learners on learnerships to ensure competence standards are achieved as per programme objectives, learning outcomes, or unit standard outcomes.
Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
Compliance with legislative and Quality Assurance guidelines that includes but are not limited to: SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.

Other personality attributes:

Problem Solving
Good Relations
Independent thinker
Team orientated
Attention to detail and accuracy
Customer orientated

Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.

Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within five (5) working days from the closing date, please regard your application as unsuccessful.

APPLY

TECHNICAL ASSISTANT - TYGERBERG
Fidelity Services Group
Cape Town, Western Cape
Permanent
APPLY

Closing Date 31 January 2024

Job Details
Minimum experience: Entry Level
Company primary industry: Security and Investigations
Job functional area: Other

Job Description
Assistant Technician:

Qualification & experience:

Minimum Grade 10 or equivalent qualification
Minimum 2 years’ experience as a Wireman
Practical electrical/electronic knowledge advantageous

Job requirements & other attributes:

PSIRA registered (Grade E) advantageous
Proven ability to work under pressure and show attention to detail
Knowledge of programming.

Duties:
Duties – Technical:

Assist technician with installations of alarm and security equipment
Assist technician by removing old equipment from clients’ premises
Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc.
Inform technician of any shortfalls or limitations of the equipment and tools
Inform technician of cabling required for an installation
Assist technician with user functions and be able to do a handover
Clean vehicles and premises after an installation

Duties - Performance Standards:

Ensure that tasks are completed neatly and carefully
Ensure that equipment is removed before leaving premises
Ensure that work is done within the prescribed ADT standards
Ensure that technicians are informed of any equipment required prior to installation
Ensure that the technician is informed timeously of any equipment required
Ensure that you have sufficient cabling to complete an installation
Ensure vehicles and sites are clean upon completion of an installation

Internal clients:

Installations staff
Service Staff
CAD
Call Centre
Technical Trainer

External clients:

Suppliers
Sub-contractors

Competencies (Technical & Behavioural)

Time management
Action Oriented
Customer Focus
Functional / Technical skills
Planning
Interpersonal savvy
Problem solving
Informing

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

APPLY

FLEET MANAGER
Fidelity Services Group
Cape Town, Western Cape
Permanent
APPLY

Closing Date 31 January 2024

Job Details
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Functional Area

Job Description
MAIN PURPOSE OF JOB: The incumbent will be responsible for ensuring the effective running of the fleet within the region by ensuring the maximum number of serviced and reliable vehicles is available for deployment. The incumbent is also responsible for analysing all available fleet information to ensure optimal utilization of vehicles and report back to business.
REPORTS TO: National Fleet Manager

Minimum Requirements

Relevant Degree or three-year diploma – Fleet or Transport Management
At least 3 years’ experience in fleet and motor vehicle assessment/management essential
5 years’ experience at Middle Management level
Possess a valid Driver’s License
Computer Literate (MS Office, advanced Excel, PowerPoint, Internet)
Financial acumen
People Management experience with a proven track record of employee engagement and development
Stakeholder management

Key Performance Areas

Monitor and provide feedback to managers regarding fuel consumption.
Authorize the procurement and cancellation of fuel cards.
Scrutinize fuel reports received from suppliers to ascertain correct fuel consumption.
Sample controls of vehicle monitoring equipment to determine levels of excessive idling.
Liaising with management to leverage of best practices within Fleet division.
Implement all fleet SOPs.
Prepare for the purchase of capital items and assets (including lease vehicles).
Plan and authorise the purchase of consumables and maintenance of vehicles for region.
Asset management.
Implement three quote system for all procurement.
Work closely with the Finance department monitor expenditure and invoicing.
Assist in budget preparations and management.
Set the tone and advocate zero harm initiatives and implement strategi.es to ensure employee health and safety.
Ensure legal compliance of fleet.
Manage accidents.
Reduce vehicle off the road incidents.
Discuss and plan auction process.
Discuss and plan maintenance schedules.
Ensure timeous fitting of equipment: tracking unit, bullet proof glass, vehicle branding.
Identify potential fleet problem areas/challenges.
Management of all customer vehicle-related complaints.
Staff management and development.

COMPETENCIES
(TECHNICAL & BEHAVIOURAL)

Action oriented.
Functional technical expertise.
Change management agent.
Problem solving.
Managing and measuring work.
Drive for results.
Negotiating
Aligning for performance
Safety awareness
Time management

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

APPLY

SENIOR SOLUTIONS SPECIALIST
Fidelity Services Group
Cape Town, Western Cape
Permanent
APPLY

Closing Date 31 January 2024

Job Details
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Business Development

Job Description
Reporting to: National Sales Manager

Job Overview:
The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.
The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.

Essential Duties & Responsibilities:

Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients
Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
Securing profitable new business.
Attending to potential clients in different areas of responsibility
Addressing and resolving client's queries promptly and satisfactorily.
Physically conducting site surveys for all security requirements
Personally designing and costing the complete solution offering
Preparing and presenting complex proposals.
Ensuring that quotations are submitted timeously to clients.
Building and maintaining professional relationships with clients
Planning, budgeting, co-ordinating and attending to client's requirements.
Assisting with marketing related issues.
Compiling and submitting weekly and monthly management reports.
Acquiring thorough in-depth trade and competitor knowledge
To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached
Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
Ensure only approved equipment in accordance with company policies are sold
Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market

Behavioral Competencies:

Excellent verbal & written communication skills
Excellent customer service skills
Computer literate – PowerPoint, Word, Excel, Outlook
Excellent telephone skills
Adaptability
Accountability
Self-Motivation
Negotiation
Persuasiveness
Presentation skills
Resilience
High level of Integrity

Minimum Qualifications and Experience:

Post Matric qualification or equivalent
Senior Solution Sales experience in security industry essential
Computer Literate (MS Office, advanced Excel, PowerPoint)
Professional and well presented at all times
Ability to work under pressure and for extended hours, if required
Must be prepared to travel
Valid driver’s license
Reliable car
PSIRA grading for position – Grade B (Company Requirement)

INTERNAL SALES CONSULTANT
Fidelity Services Group
Goodwood, Western Cape
Permanent
APPLY

Closing Date 31 January 2024

Job Details
Minimum experience: Entry Level
Company primary industry: Security and Investigations
Job functional area: Sales

Job Description

Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Understanding customer needs and requirements
Routing qualified opportunities to the appropriate sales executives for further development and closure

Job brief
We are looking for a talented and competitive Internal Sales Consultant that thrives in a sales environment.

What does an Internal Sales Consultant do?
An internal sales consultant will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of calls per day, working with existing and new customers, generating interest, qualifying prospects and closing sales.

Responsibilities

Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Understand customer needs and requirements
Cost and quote Clients
Open Sales order files where needed
Route qualified opportunities to the appropriate sales consultants for further development and closure
Close sales and achieve daily, weekly, monthly and quarterly targets
Research accounts, identify key players and generate interest
Maintain and expand your database of prospects within your scope
Team with Sales Consultants to build pipeline and close deals
Perform effective online discussions on the product and Group offerings

Requirements

Proven Internal sales experience
Track record of over-achieving targets
Strong phone presence and experience dialling dozens of calls per day
Proficient with corporate productivity and web presentation tools
Experience working with a CRM system
Excellent verbal and written communications skills
Strong listening and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Working knowledge of SAP advantageous

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

APPLY

SERVICE TECHNICIAN - SOUTH
Fidelity Services Group
Cape Town, Western Cape
Permanent
APPLY

Closing Date 31 January 2024

Job Details
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Other

Job Description
Main purpose of job:
Service and maintain alarm systems for domestic, commercial and industrial sectors.

Qualification & experience:

Matric Or Equivalent
Minimum 5 years’ experience as an alarm technician
Previous programming, wiring, installations and fault finding experience

Job requirements & other attributes:

Valid driver’s license essential
Must be PSIRA registered (Grade E)
Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
Knowledge of CCTV, Intercom systems and access control
Able to work standby as per duty sheet

Duties:
Technical:

Conduct service calls / maintenance and repairs of alarms
Program alarm panels
Complete handovers and quotations
Complete invoices and job cards after every service call
Complete links up for new clients
Re-programme alarm systems when the current alarm was part of a takeover
Complete small installations as and when required

Admin:

Complete daily drive sheets
Complete job reports and technical invoices
Quote clients on upgrades
Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
Complete a stock control check
Keep the company vehicle clean and tidy

Performance standards:
Technical:

Ensure that scheduled service call are attended or rescheduled accordingly
Ensure that alarm panels are programmed with prescribed standards
Ensure that documents are completed timeously and within prescribed standards
Ensure that the alarm is programmed to ADT standards
Ensure that all installations are completed to ADT standards

Admin:

Ensure that drive sheets are completed accurately
Ensure that job reports and technical invoices are completed accurately and timeously
Ensure that quotes are completed accurately
Ensure that inspection checks are completed on a weekly basis
Ensure that all stock is available at all times and missing stock is reported immediately to FLM
Ensure that the company vehicle is clean at all times

SALES CONSULTANT - STELLENBOSCH
Fidelity Services Group
Cape Town, Western Cape
Permanent
APPLY

Closing Date 31 January 2024

Job Details
Minimum experience: Associate
Company primary industry: Security and Investigations
Job functional area: Other

Job Description
Reports to the Branch Manager

Main purpose of job:

Sell new and upgrade alarm systems, additions, CCTV systems, Electric Fences and link ups to new and existing clients

Qualification & experience:

Previous sales experience, with proof of sales track record
Knowledge of DSC, CADDX, IDS alarm systems, advantageous
Matric
PSIRA Grade C
Driver’s license (essential)

Job requirements & other attributes:

Computer Literate (MS Office, Email and Internet)
Excellent communication, presentation and negotiation skills
Presentable and of sober habits
Own reliable vehicle
Valid driver’s license

Duties:

Follow up on all leads received internally and via tele sales
Sell security solutions to new and existing clients
Generate and close self-sourced leads
Forge relationships with estate agents, builders, architects etc.
Daily, weekly and monthly reporting
Motivated to achieve and exceed sale targets
Maintain all administrative duties pertaining to sales

Performance Standards

Achieve target for revenue sales
Achieve target for new clients
Maintain a high standard of relationship with existing Estate clients
Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

Action oriented
Customer focus
Perseverance
Functional/Technical skills
Problem solving
Technical Learning
Drive for results

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

APPLY

COMMUNICATIONS MANAGER
Fidelity Services Group
Cape Town, Western Cape
Permanent

APPLY

Closing Date 31 January 2024

Job Details
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Marketing

Job Description
Reporting to: Fidelity Services Group - Head of Group Marketing and Communications

Minimum qualification and experience:

B-degree in Communications – minimum criteria
Minimum 6 years’ as a corporate Communications specialist
Agency experience advantageous

Overall purpose of the job – communications:

Influence stakeholder behavior in support of the brand vision and business priorities through effective and timely external communications and reputation management to build trust and credibility
Ensure that perception of thought leadership and good corporate citizenship is maintained through positive PR - change behavior, attitudes and opinions
Craft, design and execute regional communications plans aligned to marketing for the respective regions
The incumbent will source and distribute good news stories, new products, suburb and/or market specific information, general communications and alerts via various mediums to customers, the media and other interested parties
Develop and distribute communication material via appropriate platforms – email, social, SMS etc.
Collaborate with the business on PR and marketing regional specific plans

Main duties:

Coordinate all above and below the line marketing and communications activities in locations of responsibility, ensure share of voice in the regions
In alignment with the national marketing and communications strategy, plan and implement promotional campaigns
Ensure regular reporting on success of regional communications activities
Ensure a consistent brand experience at all touchpoints
Manage and work closely with PR agency to increase share of voice, reporting, best practices and insights
Build on media relations
Media monitoring
Investigate appropriate communication platforms utilised by communities, cities or on a national basis for distribution of communications
Identify suburb specific communication tools and partner with community leaders to utilise tools to communicate key messages that ultimately drives customer awareness of the brand, our activities and capabilities
Segment customer base to appropriately define target audiences for optimal relevance of communication
Grow awareness, liking and consideration for the Fidelity brand in the region through consistent messaging, relevant positioning and positive communications initiatives
Formulate communications policies that aid in representing the organisation to customers, stakeholders
Manage, distribute and analyse customer satisfaction surveys
Take on additional communication projects as required
Compile relevant and accurate internal communications
Develop, deliver and manage regular social media and WhatsApp collateral to grow both brand awareness and brand positioning

Skills/Abilities

Good written and oral communicator
Ability to establish and maintain internal networks – organizational agility
Good time management
Customer focus
Highly motivated individual
Works well under pressure
Attention to detail
Ability to work alone
Project management
Must be able to write – articles, press releases, editorial, customer comms etc
Must be able to manage a PR crisis – non negotiable
Must be able to create a communication and PR strategy – non negatable

SALES CONSULTANT - ROBERTSON
Fidelity Services Group
Robertson, Western Cape
Permanent
APPLY

Closing Date 31 January 2024

Job Details
Minimum experience: Associate
Company primary industry: Security and Investigations
Job functional area: Sales

Job Description
Reports to the Branch Manager

Main purpose of job:

Sell new and upgrade alarm systems, additions, CCTV systems, Electric Fences and link ups to new and existing clients

Qualification & experience:

Previous sales experience, with proof of sales track record
Knowledge of DSC, CADDX, IDS alarm systems, advantageous
Matric

Job requirements & other attributes:

Computer Literate (MS Office, Email and Internet)
Excellent communication, presentation and negotiation skills
Presentable and of sober habits
Own reliable vehicle
Valid driver’s licence

Duties:

Follow up on all leads received internally and via telesales
Sell security solutions to new and existing clients
Generate and close self-sourced leads
Forge relationships with estate agents, builders, architects etc.
Daily, weekly and monthly reporting
Motivated to achieve and exceed sale targets
Maintain all administrative duties pertaining to sales

Performance Standards

Achieve target for revenue sales
Achieve target for new clients
Maintain a high standard of relationship with existing Estate clients
Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

Action oriented
Customer focus
Perseverance
Functional/Technical skills
Problem solving
Technical Learning
Drive for results

APPLY

TECHNICAL MANAGER - HERMANUS
Fidelity Services Group
Hermanus, Western Cape
Permanent
APPLY

Closing Date 19 January 2024

Job Details
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Management

Job Description
MAIN PURPOSE OF JOB:
Manage all Technical work done in the area, client queries and manage Technicians, Technical Assistants as well as dotted line of responsibility to Technical Co-ordinators.

REPORTS TO:
Branch Manager

SUBORDINATES:
Installation Technicians
Service Technicians
Wireman

DUTIES:
TECHNICAL TARGETS

Plan and manage the Installation and Service department
Liaise with clients and accounts department with regards to technical and account queries
Meeting Field Force Transformation (FFT) targets
Installation Inspections
Ensure proper stock control and counts in technical vehicles and store room as well as inspections
Check all invoices to ensure correct stock transfers
To maintain stock levels and ensure stock readily available for installations/service

EHS

Manage Health and Safety and injuries on duties
Conduct SHE inspections for ladders, electrical equipment, PPE and vehicle checks
Conduct SHE meetings and toolbox talks with Installations staff

PEOPLE MANAGEMENT

Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
People management, including all HR related issues as well as staff development
Identify Training and development needs among staff and coach accordingly
Work closely with the staff members to identify and solve queries
Staff Wellbeing

ADMINISTRATION

Complete the following reports: Weekly actual numbers vs. targets, Stock take & Control, Weekly Installations/Sales follow up/Courtesy calls, Late service calls, Fuel consumption and kilometres, Red/green flag and SMS test.
Check Installer drive sheets i.e. arrival and departure times at sites
Check and distribute fines to installations staff and obtain signed AOD’s
Investigate break ins, downloads of panels and compile break in report
Receive and attend to client queries and provide feedback
Address emails received from internal departments and provide feedback
Liaise telephonically with technicians and internal departments regarding technical queries
Send technical vehicles for service and repair as and when required
Investigate and report claims against the company and report damages that may have occurred
Attend various training sessions
Complete the annual recommitments with Installations staff

PERFORMANCE STANDARDS

Ensure that weekly and monthly Technical targets are met
Ensure first time resolution to client query
Ensure that FFT targets are met as set out in the budget for the branch.
Minimize stock loss to less than 1%.
Stock take as per regional dates
Check and distribute FTT, Low Bat and WIP reports
Ensure that all incidents are reported to HR within 24 hours of the incident occurring
Ensure inspections are conducted on a monthly basis and discrepancies reported to Installations Manager / HOD
Ensure toolbox talks and SHE meetings are conducted monthly and minutes sent to HR Officer – EHS
Ensure that the terminated paperwork is submitted to HR for processing
Ensure that staff performance is monitored and recorded regularly
Ensure that staff are given the proper training and in line with the work completed
Ensure that queries are dealt with effectively and efficiently
Ensure that reports are completed on a daily, weekly and monthly basis for Branch & Regional Technical Manager
Attend weekly, monthly meetings
Ensure that AOD’s are signed and submitted to payroll before 10th of each month for payroll cut off
Ensure that Listener notes and emails are attended to timeously and feedback provided
Ensure that all technical queries are resolved within prescribed standards
Ensure vehicles are sent for repair at regular intervals
Ensure that investigations and claim reports are addressed within prescribed standards
Ensure that payroll documents are submitted by 10th of every month
Ensure that training sessions are attended as and when required
Ensure completion of courses as and when required (annually)

COMPETENCIES (TECHNICAL & BEHAVIOURAL)

Informing
Motivating others
Planning
Time management
Drive for results
Action Oriented
Priority setting
Functional / Technical Skills
Customer Focus
Business Acumen
Interpersonal savvy
Hiring and Staffing
Building effective teams
Approachability
Problem solving

JOB REQUIREMENTS & OTHER ATTRIBUTES:

Computer literate (MS Office, Listener, Outlook, Internet, Power point)
Knowledge of Listener & SAP (advantageous)
PSIRA Registered (Grade B)
Valid Driver’s License
Conversant in SAIDSA requirements
After hours / Standby availability

QUALIFICATION & EXPERIENCE:

Minimum Grade 12 or equivalent
Minimum 3 years’ management experience
Customer Service experience
People management experience
Minimum 3 years’ Alarm system technical background (in depth knowledge different alarm components and panels)
Stock Control
Tertiary education (advantageous)
Financial background (advantageous)
Fully bilingual

GRADUATE PROGRAMME
Fidelity Services Group
Johannesburg, Gauteng
Contract
APPLY

Closing Date 11 January 2024

Job Details
Minimum experience: Not Applicable
Company primary industry: Security and Investigations
Job functional area: Other
Contract term: 18

Job Description
About Fidelity Services Group
Fidelity services group has become the leading total integrated services and risk solution provider within Southern Africa, boasting with state-of-the-art security and services related solutions tailored to exceed customer expectations. We are looking for natural born heroes to join our team who are all about protecting and serving our communities as dedicated naturally, forged family functioning members, in an environment where work is a passion and a lifestyle. These incumbents need to be self-starters with a strong entrepreneurial flair.
Our 58 000 employees might wear invisible capes but make a significant difference to the wellbeing and safety of those around them, something which is evident and clear for all to see. Our ethics and values are non-negotiable and forms the cornerstone of our search for individuals willing to take the pledge, a pledge which has made us the undisputed market leader with over 50 subsidiaries businesses. We provide innovative, affordable and superior services solutions and products, underpinned by customer focus and excellent operational skills. Working for Fidelity Service Group is more than just a job, its an adventure filled with challenges obstacles, and missions always looking to move forward by finding new ways to improve our services offerings.
Exciting heroic career opportunities are available in various divisions at different levels, these include our Guarding Services, Armed Response, Commercial Security Solutions, Vehicle Tracking, Insurance, Cleaning, Specialized Services, Fire Solutions, Cash-In-Transit, Cash Master, and other Cash Management Solutions.
Our heroes are our priority, and we are committed to their well-being, as well as their safety, progress, and access to knowledge enhancement, upgrading of skills and other benefits. Nurturing your superpowers is one of our main priorities here at the Fidelity Services Group and this has brought us great success over many years.

What is the graduate programme?
Fidelity Services Group is offering a select few graduates an opportunity to embark on a unique 18 month’s development programme, based in Gauteng. The programme will only be accepting candidates in Gauteng or willing to relocate to the Gauteng province at their own cost. The programme will equip the graduates with the knowledge, skills, and abilities to lead a team in the business, providing you with an opportunity to transition into an identified role within the organization. During your time you will be developing knowledge, skills, and abilities as well as personal characteristics that will enable you to lead, show innovation and implement agreed strategies with ambition, passion, and urgency. The graduate programme will help to develop both your individual attributes and career aspirations through exposure to various specialized business concepts, objectives, and outcomes.

Programme exposure to business concepts forming part of the graduate programme:

The management and effective control of resources
The implementation of organisational strategies, policies, practices, processes, and procedures
Utilizing available resources to meet the demands of the company and customers.
Remaining competitive and taking cognizance of applicable legislation and best practices to perform daily activities of the operations in a responsible manner with quality and quantity of work as a priority.

Programme Objectives:

Provide graduates the opportunity to be a part of an accelerated development programme.
Ensure that a developmental pipeline is created for key roles within business units.

Graduate programme outcomes:

Learn how to manage yourself and others and lead a team.
Understand the operations of the business and its departments by conducting SWOT analyses etc.
Explore functions that will increase productivity, quality and customer services while reducing costs through utilizing modern process techniques.
Understand the monthly, quarterly, and annual financial processes and propose ways to optimize spend or reduce costs.
Internal and external customer and stakeholder satisfaction.
Understanding the sales cycle and how the business ensures effective sales management, optimal employee productivity as well as resource and cost management.
Propose business solutions in terms of operational efficiencies in terms of technical requirements, guarding services, cash processing, armed response, business development and sales.
Ensure a zero-harm culture through following OH&S and COIDA policies.
Understand contracts that exist between the customer and the Fidelity Services Group.
Learn about the organisational culture and different Human Capital processes.
Learn to engage and liaise with external role players that includes but is not limited to community leaders, employer organizations, SAPS, and community forums.
Understanding the impact of relevant legislation that includes but is not limited to BCEA, NKP Act, PSIRA Act, Firearms Control Act, POPI Act, Criminal Procedures Act, ensure compliance with ISO standards etc.
Registration during the period with the PSIRA Act.

Programme requirements:

Bachelors or Diploma qualifications such as but not limited to; Computer Science, Data Science, Software Engineering, Analytics, Operations Management, IT, Business Analyst, or similar technical qualifications.
Postgraduate is advantageous.
0 - 1 years of experience
Based or willing to relocate to Gauteng.
Valid driver’s license
Must have own reliable transport.
Clear criminal record
Must be fully computer literate on MS Office suite.
Willingness to job rotate and be away from the appointed place of work.

Competencies:

Interpersonal skills
Good communication skills
Customer focused.
Analytical and critical thinking skills
Entrepreneurial mind-set
Business acumen
Team player
Flexible and agile
Resilient and able to work under pressure.
Ability to plan.
Leadership qualities
Organisational skills
Control of projects and other responsibilities.

How to apply?
Applicants will undergo standard selection and screening processes. Interested candidates whose credentials match the requirements can send their CV’s and motivational letter before close of business on 12 January 2024.
Preference will be given to EE candidates and relatives of FSG employees.

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made purely on merit, Historically Disadvantaged and Disabled Candidates are encouraged and supported in the Fidelity Services Group team. Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 14-21 working days from the closing date, please regard your application as unsuccessful.

APPLY

HYBRID SALES CONSULTANT - WELKOM
Fidelity Services Group
Welkom, Free State
Permanent
APPLY

Closing Date 01 January 2024

Job Details
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Sales

Job Description
Vacancy: Hybrid Sales Consultant

Reporting to: Sales Manager

Main purpose of job:

Source and sell armed monitoring and armed response agreements to potential new customers
Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
Matric or equivalent

Job requirements & other attributes:

Self-motivated and energetic
Selling skills
Good organisational and time management skills
Excellent communication (written & verbal), presentation and negotiation skills
Computer Literate (MS Office, Email and Internet)
Presentable and of sober habits
Valid driver’s license (Compulsory)
Own reliable vehicle (Compulsory)
Valid PSIRA - Grade C (Advantageous)
Field sales [i.e. residential visits at client premises , cold calling and door knocking] (Compulsory)
Hunter for new business
Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

Generate and close self-sourced deals
Follow up on all leads received internally and via telesales
Sell security solutions to new and existing clients
Create solid & long-standing relationships with estate agents, builders, architects etc.
Daily, weekly and monthly reporting
Motivated to achieve and exceed sale targets
Maintain all administrative duties pertaining to sales

Performance Standards

Achieve both targets for revenue sales & for new clients
Maintain a high standard of relationship with existing Estate clients
Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

Drive for results
Action oriented
Customer focus
Perseverance
Functional/Technical skills
Problem solving
Technical Learning
Assertive
Sense of urgency
Adaptable

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

APPLY

OPERATIONS MANAGER - ESWATINI
Fidelity Services Group
Big Bend, Swaziland
Permanent
APPLY

Closing Date 29 December 2023

Job Details
Department: FSG Guarding - Swaziland
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Operations

Job Description
The above mentioned position is vacant as an Operations Manager for a Sugar Cane site, reporting to Branch Manager.

Minimum Requirements

Must have no prior criminal record.
Minimum of 3 (three) years of progressive responsibility in managing large guard force contingents (A Diploma in Security Risk Management/ Criminology/Law or Policing will be an added advantage)
Stand in for the Security Manager as and when required.
Familiar with Eswatini criminal and labour laws.
Maintain healthy public relations with the client, local communities, authorities, and other contractor
Good leadership skills and ability to exercise good judgment.
Trained as a minimum to have/show proficiency/knowledge in self-defence, report writing, occupational safety, threat evaluation, emergency and bomb threat response, protection of information, responding to emergencies, fire prevention and protection, conducting risk assessments and legal aspects of providing security services, and radio/telephone communications.
Fluency in English and the local language (speaking/reading/writing).
Committed to full term of contract of employment.
Have intermediate computer proficiency in Microsoft Outlook (incident reports), and Microsoft Word (report writing, Operational and basic statistical report compilation.
Must be knowledgeable about physical and security technological systems and deterrents and provide recommendations from a risk based approached.
Must have the ability to comprehend orders, follow instructions & directives quickly, communicate effectively, and be reliable, dependable, firm, courteous and tactful.
Must have ability to take clear and decisive action especially during emergency situations.
Capable of handling telephone calls in professional manner after working hours, including unwanted calls such as bomb threats.
Must be competent in having passed a first aid course for beginners and firefighting course.
Must have in depth understanding of the application of Rules of engagement model, Use of Force continuum and the Voluntary Principles of Security and Human Rights

Key Performance Areas (not totally inclusive):

Sustain growth and continuously improve profitability.
Build on reputation and ensure customer satisfaction through service quality.
Good interpersonal skills and ability to build a partnership relationship with existing and future customers.
Strong leadership and managerial skills.
Facilitate, participate in Group activities and encourage intercompany collaboration and promotion.
Implement and monitor divisional strategic imperatives aligned with company strategic objectives.
Drawing up of budgets and monitoring actual performance against budgetary targets..
Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential.

Core Competencies:

Analytical, Critical Thinking & Planning skills
Leadership & Self Development
Goal Setting & Organisational skills
Driving & Managing change
Driven for results
Interpersonal skills & Self Development
Communication direction & skills
Development of others
Customer focus
Teamwork

Other personality attributes:

Go-getter with ability and acumen to make a significant difference to the status quo.
Financially astute and able to interpret, analyse and manage aspects of the Cash Solutions business.
Ability to work under pressure.
Willing to work irregular and long hours.
Adaptable to regular change.
Customer and service quality orientated.
Entrepreneurial abilities, good negotiating skills and commercial experience.

Must have no prior criminal record.
Minimum of 3 (three) years of progressive responsibility in managing large guard force contingents (A Diploma in Security Risk Management/ Criminology/Law or Policing will be an added advantage)
Stand in for the Security Manager as and when required.
Familiar with Eswatini criminal and labour laws.
Maintain healthy public relations with the client, local communities, authorities, and other contractor
Good leadership skills and ability to exercise good judgment.
Trained as a minimum to have/show proficiency/knowledge in self-defence, report writing, occupational safety, threat evaluation, emergency and bomb threat response, protection of information, responding to emergencies, fire prevention and protection, conducting risk assessments and legal aspects of providing security services, and radio/telephone communications.
Fluency in English and the local language (speaking/reading/writing).
Committed to full term of contract of employment.
Have intermediate computer proficiency in Microsoft Outlook (incident reports), and Microsoft Word (report writing, Operational and basic statistical report compilation.
Must be knowledgeable about physical and security technological systems and deterrents and provide recommendations from a risk based approached.
Must have the ability to comprehend orders, follow instructions & directives quickly, communicate effectively, and be reliable, dependable, firm, courteous and tactful.
Must have ability to take clear and decisive action especially during emergency situations.
Capable of handling telephone calls in professional manner after working hours, including unwanted calls such as bomb threats.
Must be competent in having passed a first aid course for beginners and firefighting course.
Must have in depth understanding of the application of Rules of engagement model, Use of Force continuum and the Voluntary Principles of Security and Human Rights

OPERATION MANAGER
Fidelity Services Group
Midrand, Gauteng
Permanent
APPLY

Closing Date 30 December 2023

Job Details
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Operations

Job Description
Purpose of the role:
The above position is vacant at Midrand, reporting to the Area Manager at Midrand.
The overall purpose of this position is to manage several sites as an Operations Managers and covering the following key areas:
1. Client liaison
2. HR /IR matters
3. Fleet management
4. Investigations
5. K9 & Firearms
6. Site coverage
7. Site security requirements are adhered
8. That the Client’s needs are efficiently and professionally met at all times.

Minimum Requirements:

Matric/Grade 12 Certificate or equivalent.
PSIRA Grade A registered and valid.
Valid Driver’s License with own reliable transport is required.
At least 10 years’ experience in the security industry.
At least 5 years’ experience in the Operational Security Management structure.
Working knowledge of the Firearm Act and Firearm competency.
Staff management experience is required.
Computer literacy with expert knowledge of the complete Microsoft package.
No criminal record or any pending cases.
Sound planning, administration, interpersonal communication and client liaison skills are required.
Strong leadership and organisational skills, as well as good interpersonal and communication skills, are essential.
Financial skills
Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas: (not totally inclusive):

Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
Managing allocated areas to ensure that contractual requirements are met as stipulated by the client
Ensuring that all Security Officers on the site meet the contractual requirements as stipulated by the Client
Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
General management and supervision of security staff to ensure that required performance is met at all times
Dealing with all required administration matters
Liaising daily with management on various operational issues
Liaising daily with Regional Management on various Operational matters
Ensuring that all HR related queries are dealt with promptly
Formulate disciplinary actions
Ensuring the timeous submission of employment forms to the Regional Office.
Submitting relevant weekly / monthly incident and general reports to Management
Investigating incidents and reporting on such
Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

Assertiveness
Initiative
Strong leadership ability
Presentable

Core Competencies:

Analytical, Critical Thinking & Planning skills
Leadership & Self Development
Goal Setting & Organisational skills
Driving & Managing change
Driven for results
Interpersonal skills
Communication direction & skills
Development of others
Customer focus
Teamwork

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

APPLY

FITMENT VEHICLE TRACKING TECHNICIAN - JOHANNESBURG
Fidelity Services Group
Johannesburg, Gauteng
Permanent
APPLY

Closing Date 29 December 2023

Job Details
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Other

Job Description
Vacancy : Fleet management fitment Technician
Region : Johannesburg
Reporting to : Technical Manager

Overall purpose of the job: To complete hardware installations to the highest quality and within the required timelines.

Duties & Responsibilities:
• Complete hardware installations to the highest quality and within the required timelines
• Repair, Maintain and Installation of Tracking Systems
• Offer product support onsite and remotely
• Dealing with technical and client queries
• Assist with technical evaluations and repairs
• Management of stock and tool of trade vehicle
• Providing comprehensive feedback to internal role player

Minimum qualifications and experience:
• Matric
• Driver’s license (code B),
• Trade test in motor electrical electronics or similar preferred,
• Auto-electricians qualification advantageous,
• At least 3 years’ experience in the fitment of vehicle tracking equipment

Attributes:
• Action orientated
• Good fault finding skills
• Attention to detail
• Problem Solving

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on
continuous development of our human capital as the key resource to our success in the
markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

APPLY

SALES CONSULTANT - ROBERTSON
Fidelity Services Group
Robertson, Western Cape
Permanent
APPLY

Closing Date 29 December 2023

Job Details
Minimum experience: Associate
Company primary industry: Security and Investigations
Job functional area: Sales

Job Description
Reports to the Branch Manager

Main purpose of job:

Sell new and upgrade alarm systems, additions, CCTV systems, Electric Fences and link ups to new and existing clients

Qualification & experience:

Previous sales experience, with proof of sales track record
Knowledge of DSC, CADDX, IDS alarm systems, advantageous
Matric

Job requirements & other attributes:

Computer Literate (MS Office, Email and Internet)
Excellent communication, presentation and negotiation skills
Presentable and of sober habits
Own reliable vehicle
Valid driver’s licence

Duties:

Follow up on all leads received internally and via telesales
Sell security solutions to new and existing clients
Generate and close self-sourced leads
Forge relationships with estate agents, builders, architects etc.
Daily, weekly and monthly reporting
Motivated to achieve and exceed sale targets
Maintain all administrative duties pertaining to sales

Performance Standards

Achieve target for revenue sales
Achieve target for new clients
Maintain a high standard of relationship with existing Estate clients
Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

Action oriented
Customer focus
Perseverance
Functional/Technical skills
Problem solving
Technical Learning
Drive for results

APPLY

SECUREFIRE SALES REPRESENTATIVE - COMMERCIAL BASE X 2
Fidelity Services Group
Johannesburg, Gauteng
Permanent
APPLY

Closing Date 29 December 2023

Job Details
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Sales

Job Description
Job Specification and Description: SecureFire Sales Representative - Commercial Base X 2
Locations: Midrand & Pretoria
Position Type: Full-Time

About Fidelity SecureFire:
Fidelity SecureFire is a leading provider of innovative fire response and safety solutions. Our mission is to deliver unparalleled protection to commercial spaces through cutting-edge products and services. We are currently seeking a motivated and dynamic Sales Representative to join our team and contribute to the growth of Fidelity SecureFire.

Job Overview:
As a SecureFire Sales Representative focused on the commercial base, you will play a crucial role in promoting and selling our Fire Response and related Fire products to businesses. Working closely with the Fidelity ADT security team, you will be responsible for understanding client needs, presenting solutions, and building lasting relationships with commercial clients.

Responsibilities:

Client Engagement and Relationship Building:
- Identify and engage potential clients within the commercial sector.
- Develop and maintain strong relationships with key stakeholders, decision-makers, and influencers.
Product Knowledge and Presentation:
- Acquire in-depth knowledge of Fidelity SecureFire products and services.
- Conduct compelling product presentations and demonstrations to showcase the value and benefits of our fire response solutions.
Sales Strategy Development:
- Collaborate with the sales team to develop effective sales strategies for the commercial market.
- Identify and pursue new business opportunities within the designated territory.
Proposal and Contract Negotiation:
- Prepare and present detailed proposals to potential clients.
- Negotiate contracts, ensuring favorable terms for both the client and Fidelity SecureFire.
Collaboration with Fidelity ADT Armed Response Team:
- Work closely with the Fidelity ADT armed response team to align fire response solutions with overall security strategies.
- Coordinate joint sales efforts to provide comprehensive security solutions to clients.
Market Analysis:
- Stay informed about industry trends, competitor activities, and market conditions.
- Provide feedback to the marketing team for continuous improvement of sales materials and strategies.

Qualifications:

Proven experience in B2B sales, preferably in the security or fire safety industry.
Strong understanding of commercial security and fire safety needs.
Excellent communication and presentation skills.
Results-driven with a proven track record of meeting and exceeding sales targets.
Ability to work independently and collaboratively within a team.
Knowledge of CRM systems and sales tracking tools.

APPLY

SECUREFIRE SALES REPRESENTATIVE - RESIDENTIAL & SMALL COMMERCIAL X 4
Fidelity Services Group
Johannesburg, Gauteng
Permanent
APPLY

Closing Date 29 December 2023

Job Details
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Sales

Job Description
Job Title: SecureFire Sales Representative - Residential & Small Commercial X 4
Department: Fidelity SecureFire
Locations: West-Rand, Brynanston, Pretoria & East Rand
Position Type: Full-Time

About Fidelity SecureFire:
Fidelity SecureFire is a division dedicated to providing cutting-edge fire response solutions and related products to residential and small commercial clients. We prioritize safety, innovation, and customer satisfaction, offering comprehensive fire protection services.

Job Overview:
As a SecureFire Sales Representative focused on the residential and small commercial sector, you will play a pivotal role in expanding our client base by promoting and selling our Fire Response services and related products. This role requires a dynamic individual who can effectively communicate the value of our solutions and establish strong relationships with clients in collaboration with the Fidelity ADT armed response team.

Responsibilities:

Sales and Business Development:

Identify and pursue new sales opportunities in the residential and small commercial market.
Present and promote SecureFire services, emphasizing the benefits and features to potential clients.
Develop and maintain a pipeline of leads, actively seeking new clients through various channels. Client Relationship Management:
Build and nurture relationships with residential and small commercial clients.
Collaborate with the Fidelity ADT armed response team to provide integrated security solutions.
Conduct regular follow-ups and communication to ensure client satisfaction and address any concerns.
Product Knowledge:
Stay up-to-date on the latest developments in fire protection technology and products.
Provide clients with detailed information about our Fire Response services and related products.
Conduct product demonstrations and training sessions for clients as needed.
Collaboration:
- Work closely with internal teams, including marketing, operations, and customer support, to ensure a seamless client experience.
- Collaborate with the armed response team to create comprehensive security packages for clients.
Reporting and Analysis:
- Maintain accurate records of sales activities, client interactions, and progress in the CRM system.
- Provide regular reports on sales performance, challenges, and opportunities.

Qualifications:

Proven experience in sales, preferably in the residential and small commercial sector.
Knowledge of fire protection systems and solutions is advantageous.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a collaborative team.
Strong negotiation and closing skills.
Results-driven with a focus on meeting and exceeding sales targets.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

APPLY

COMMUNITY OPERATIONS MANAGER (WEST RAND)
Fidelity Services Group
Johannesburg, Gauteng
Permanent
APPLY

Closing Date 27 December 2023

Job Details
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Operations

Job Description
Vacancy: Community Operations Manager
Region: (Various)
Direct Report: Branch Manager
Indirect Report: Regional Operations Manager

Overall Purpose of the Job: The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch. The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:

Minimum Requirements
·         Senior Certificate or equivalent
·         Post matric qualification in General Management advantageous
·         3 years’ minimum experience, at Mid-Management level.
·         Grade B PSIRA Certificate
·         Valid driver’s license.
·         Firearm competency (Business purposes)
·         Grade B Security Certificate – (existing or to be obtained on appointment)

Duties & Responsibilities

Pro-active Strategy

Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
Understanding of the competitive landscape as it relates to the pro-active model.
Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.

SAPS Involvement

Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.

Customer Service

Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
Attend all serious crime incidents personally, and assist the client with any/all security needs.
Regularly meet with LSS site steering committees.

Staff Training

Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.

Marketing Alignment

Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
Understand and manage client perceptions identified through client perception surveys.

General

Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
Managing daily, weekly, and monthly compliance and required operational duties:
Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
Compile reports, Preliminary reports for incidents and accidents, for management.
Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
Control budget and manage overtime and expenses.
Manage and control all purchases.
Manage all new employees as required in the recruitment process.
Manage and keep track of all disciplinary hearings.
Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
Conduct performance appraisals and manage HR manage system.
Check and control PSIRA registration/Competencies/training monthly.
Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
Manage and control FAMS firearms requirements.
Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
Assisting Regional Manager with the implementation of systems.
Running “special projects”.
Dealing with IR related matters and disciplinary enquiries.
Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
Managing performance goal targets, in line with Operational requirement and company strategy.
Take direct and full responsibility for the Area. To be on call 24hours.
Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
Maintenance and managing of LSS sites.

Competencies (Technical & Behavioral)

Computer Literate (MS Office, advanced Excel, PowerPoint)
Extensive knowledge of Operations, Sales, Technical and Administration.
Integrity and trust
People Focused
Command Skills
Managing through systems
Time Management
Business Acumen
Drive for results
Customer Focus
Managing and Measuring Work
Building effective teams

SIGNAL MANAGEMENT TECHNICIAN - MIDRAND
Fidelity Services Group
Midrand, Gauteng
Permanent
APPLY

Closing Date 26 December 2023

Job Details
Minimum experience: Associate
Company primary industry: Security and Investigations
Job functional area: Functional Area

Job Description
SIGNAL MANAGEMENT TECHNICIAN

Overall purpose of the job: To visit some of the most problematic alarm systems the industry has to offer and utilise your skills and expertise in order to provide the customer with the best possible solution, for their given circumstances.

Minimum qualifications and experience:

PSIRA registration
Valid Driver’s Licence
Minimum 3 to 5 years Technical experience
Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
Matrix from a Technical High School preferred.
Tertiary qualification in electronics / electronic engineering preferred.

Duties & Responsibilities:
Customer Engagement

Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
Review how the existing system fulfils these requirements and what the current shortcomings are.
Identify the root causes of false alarm activations.
Present a solution to the customer in order to:
- Meet the business objectives to reduce false alarm rates.
- Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
- Agree the solutions and next steps with the customer.
Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.

Administration

Ensure all relevant documentation is completed accurately, neatly and in full.
Uphold customer satisfaction through diligent attendance to scheduled customer appointments. – Never be late.
Present customers with detailed written quotations, outlining not only what needs to be done, but also why it important.
Accurate stock and inventory management.

Solutions Implementation

Implement the specified solution as agreed with the customer on quotation acceptance.
Ensure that service standards are upheld:
- Check battery on every site
- Test signals on every call
- Proper fault finding
- Neat and straight wiring
- Correct programming
- Correct placement of equipment
- No over or under charging
Own the customer up until the false alarm situation has been resolved.

General

Handling of classified information
Completion of Case Studies to serve as training material for up & coming technicians.
Teach, coach and mentor wireman and assistant technicians from time to time.
Teach, coach and mentor overactive coordinators to provide more detailed information upfront leading into a technical visit.

Attributes:

Results Oriented
Customer Focus
Functional Technical Capabilities
Strong communication skills, both written & verbal.
Builds Integrity and Trust
Able to Inspire and Influence.

APPLY

OPS ADMINISTRATOR / SALES COORDINATOR - HEIDELBERG (GAUTENG)
Fidelity Services Group
Heidelberg, Gauteng
Permanent
APPLY

Closing Date 26 December 2023

Job Details
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Administrative

Job Description
POSITION: OPERATIONS ADMINISTRATOR
REPORTS TO: OPERATIONS MANAGER

MAIN PURPOSE OF JOB: As an operations administrator you are responsible for the overall management of the administrative function for the operations department in an efficient and professional way.

QUALIFICATION & EXPERIENCE:

Matric (Grade 12)
Excellent Communication Skills (English and Afrikaans)
Computer literacy essential (MS Word, Excel, PowerPoint, MS Outlook)

JOB REQUIREMENTS & OTHER ATTRIBUTES:

Computer Literate (MS Office, advanced Excel, PowerPoint)
Listener experience advantageous
Easy roster experience would be advantageous

KEY PERFORMANCE AREAS

General meeting administration

Coordinate meetings as required
Taking Minute taking, agendas, typing and distribution of minutes/correspondence from the OPS department.

Admin

Maintain the Regional Manager’s diary
Maintain the Regional Manager’s filing system
Coordinate and book all operational travel & accommodation
Management of orders & CAPEX’s for the operations department
Compiling of operational reports: Weekly & Monthly
Management of Push to Talk device (PTT’s) -includes ordering, blacklisting, sim swops, repairs, etc
Assisting with Tablet queries
Crime stats
Maintain AR headcount – includes promotions, termination, staff requisitions, etc
Draft communication iro company initiated client cancellations for branches
Assist with management of excess leave
Assisting with the management of excessive cell phone accounts
Screen all documentation / correspondence for the Regional Manager (except personal), prioritize it and obtain required information.
Answer and screen all calls to the Regional Manager
Delegate correspondence or telephone calls when appropriate
Assist Area Managers/Training Instructors with ad hoc tasks as and when required
Ensure the Regional Manager office has an adequate supply of stationery including branches
Assist with any client complaints which reach the Regional Manager’s office, and ensure they are resolved within the prescribed timelines
Ensure that the AR Department and Regional Manager office are cleaned and secured, at all times
EHS representative for AR department

Client Liaison

Receive and investigate client complaints
Ensure non-occurrence of same problems
Give full feedback to clients where necessary

Staff levels

Daily, weekly, monthly reports
Time sheets
Maintain staff levels and productivity

General

Have expert knowledge about all facets pertaining to your position
Attend all required meetings and training sessions
Keep your workstation/office neat and tidy at all times
Not abuse company telephone for private calls

PERFORMANCE STANDARDS

Ensure regular meetings with minutes
Ensure stats are up to date and available to required parties.
Ensure all feedback given to all staff timeously
Execution of all corrections
Ensure compliance with disciplinary code
Ensure timeous correspondence
Ensure complete investigations are filed
Ensure feedback to clients
Ensure non-occurrence of internal problems
Ensure all admin is up to date and according to standard
Ensure that all staff are adequately trained for your area
Ensure that all KPI’s are maintained
Ensure turnover reasons are known and addressed
Ensure disciplinary code is adhered to

SALES CO-ORDINATOR

Your job description encompasses, but is not necessarily, limited to the following:

KEY PERFORMANCE AREAS
SALES SUPPORT

Receiving of feedback from Sales consultants regarding the outcome of appointments daily
Capture and record all relevant information on sales systems and update the call status accordingly
Handling of red flags and resolution of related sales complaints
Handling of sales related enquiries by clients not related to new leads or leads in “Follow Up”
Creating of leads where the clients did not call into the company (e.g. Website Leads, Self-Generated)
Creating leads to be process paperwork
Obtain quote value for reporting

VERIFICATION OF DATA

Addresses on sales system (Recon or New client?) when loading a new lead for the processing of paperwork. Ensuring that no information related to leads are duplicated, this includes but is not limited to the loading of duplicate leads
Ensure correct DOA levels have been signed off for contracts and quotes.

CREDIT VETTING AND DIRECT SALES

Load lead onto the sales system
Record the receipt of the application on the control sheet
Check and copy submissions
Ensure that the applications received meet the minimum standards

REPORTING AND COMMUNICATION

Assist with any problems or complaints
Give full feedback to clients where necessary
Ensure that information is communicated in a timely and accurate manner to all team members

CREATING OF PO REQUISTIONS AND RECEIPTING

Receive quotes from District Sales, technical and Community Development team for purchasing of goods
Ensure DOA signs off for approval
Create requisition on SAP system or financial system
Ensure PO is generated and submitted to supplier by procurement department
Receive Goods delivery note and invoice for receipting
Inform accounts payable to make payment to supplier once receipting of invoice is processed
Follow up with Suppliers for outstanding PO`S generated

GENERAL

Have knowledge about all facets pertaining to your position
Attend all required meetings and training sessions
Keep your workstation/office neat and tidy at all times
Not abuse company telephone for private calls
Filling, faxing, ordering of stationary and all other office duties
Adhere to shift roster and office hours
Emails to be processed daily (up to date by COB)
Assisting with other ad-hoc tasks , analysis and projects as and when required by Management

Standing Operating Procedures

Ensure that the disciplinary code is adhered to at all times
Standing Operating Procedures must be upheld
Meeting and keeping on agreed upon targets
Meeting and keeping on agreed upon targets – performance
High standard of service must be upheld
Ensure SOX compliance at all times
Ensure that the Big 5 principles are upheld at all times

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

APPLY

HYBRID SALES CONSULTANT – BRITS (NORTH WEST)
Fidelity Services Group
Brits, North West
Permanent
APPLY

Closing Date 26 December 2023

Job Details
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Sales

Job Description
Vacancy: Hybrid Sales Consultant

Reporting to: Sales Manager

Main purpose of job:

Source and sell armed monitoring and armed response agreements to potential new customers
Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
Matric or equivalent

Job requirements & other attributes:

Self-motivated and energetic
Selling skills
Good organisational and time management skills
Excellent communication (written & verbal), presentation and negotiation skills
Computer Literate (MS Office, Email and Internet)
Presentable and of sober habits
Valid driver’s license (Compulsory)
Own reliable vehicle (Compulsory)
Valid PSIRA - Grade C (Advantageous)
Field sales [i.e. residential visits at client premises , cold calling and door knocking] (Compulsory)
Hunter for new business
Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

Generate and close self-sourced deals
Follow up on all leads received internally and via telesales
Sell security solutions to new and existing clients
Create solid & long-standing relationships with estate agents, builders, architects etc.
Daily, weekly and monthly reporting
Motivated to achieve and exceed sale targets
Maintain all administrative duties pertaining to sales

Performance Standards

Achieve both targets for revenue sales & for new clients
Maintain a high standard of relationship with existing Estate clients
Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

Drive for results
Action oriented
Customer focus
Perseverance
Functional/Technical skills
Problem solving
Technical Learning
Assertive
Sense of urgency
Adaptable

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

APPLY

SIGNAL MANAGEMENT - TECHNICAL COORDINATORS
Fidelity Services Group
Midrand, Gauteng
Permanent
APPLY

Closing Date 26 December 2023

Job Details
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Information Technology

Job Description
Overall Purpose of the Job:
To contact clients with excessive alarms/faulty alarm systems and arrange technical call outs. Managing and coordinating ERB and Technicians.

Minimum Requirements...
Minimum qualifications and experience:

Grade 12 / Matric
Computer Literacy essential (MS Office; Outlook)
Customer Service experience
Knowledge of ADT systems, i.e. Listener and Technical experience (advantageous)

Job Specification...
Main duties & Responsibilities:

Arrange technical call outs & ensure that technicians are adequately scheduled
Arrange for excessive response letters to be delivered to repetitive clients
Check and monitor completed technical call outs by Signal Management technicians to rectification.
Assisting Signal Management Technicians and Team Leaders to identify root causes driving customer false alarms.
Collaborating with other business units
Take time to understand what the customer requires from the alarm system and coordinate resources in order to affectively deliver to the customer requirements
Drive a reduction in customer activity rates.
General administrative duties.

Behavioural Competencies:

Problem Solving
Customer Focus
Planning and organising
Written Communication
Drive for results

APPLY

HYBRID ALARM SALES CONSULTANT - KIMBERLEY X 1
Fidelity Services Group
Kimberley, Northern Cape
Permanent
APPLY

Closing Date 25 December 2023

Job Details
Minimum experience: Associate
Company primary industry: Security and Investigations
Job functional area: Sales

Job Description
SALES CONSULTANT VACANCY:

Position: Hybrid Sales Consultant

Main purpose of job:

Source and sell armed monitoring and armed response agreements to potential new customers
Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
Matric or equivalent

Job requirements & other attributes:

Self-motivated and energetic
Selling skills
Good organisational and time management skills
Excellent communication (written & verbal), presentation and negotiation skills
Computer Literate (MS Office, Email and Internet)
Presentable and of sober habits
Valid driver’s licence - (Compulsory)
Own reliable vehicle - (Compulsory)
Valid PSIRA - Grade C (Advantageous)
Field sales [i.e. residential visits at client premises , cold calling and door knocking] (Compulsory)
Hunter for new business
Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

Generate and close self-sourced deals
Follow up on all leads received internally and via telesales
Sell security solutions to new and existing clients
Create solid & long-standing relationships with estate agents, builders, architects etc.
Daily, weekly and monthly reporting
Motivated to achieve and exceed sale targets
Maintain all administrative duties pertaining to sales

Performance Standards

Achieve both targets for revenue sales & for new clients
Maintain a high standard of relationship with existing Estate clients
Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

Drive for results
Action oriented
Customer focus
Perseverance
Functional/Technical skills
Problem solving
Technical Learning
Assertive
Sense of urgency
Adaptable

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

APPLY

SENIOR REACTION OFFICER- KIMBERLEY
Fidelity Services Group
Kimberley, Northern Cape
Permanent
APPLY

Closing Date 25 December 2023

Job Details
Minimum experience: Entry Level
Company primary industry: Security and Investigations
Job functional area: Operations

Job Description
Senior Response

Main purpose of the job:
To manage the deployment of armed response vehicles and assist with responding to alarm activations as well as the operational functioning of a shift.

Minimum Qualifications and Experience:

Matric (Grade 12)
Valid Driver’s License (minimum 2years)
Valid Firearm Competency (Business purposes)
PSIRA Registered Grade B with Armed Response
Clear Criminal Record

APPLY

ARMED RESPONSE OFFICER JHB
Fidelity Services Group
Johannesburg, Gauteng
Permanent
APPLY

Closing Date 25 December 2023

Job Details
Minimum experience: Entry Level
Company primary industry: Security and Investigations
Job functional area: Operations

Job Description
Fidelity ADT is looking for armed response officers around Johannesburg with following requirements

Matric
Grade B PSIRA accredited and registered with Response
Minimum of 3 years in security industry
No criminal record
Willing to undergo criminal checks regularly
Must be physically fit and in good health – not afraid of heights
Computer literate an advantage
Must have estate/residential experience
Must reside in traveling distance to the site in Soweto
Firearm Competency – Handgun for Business Purposes
Must reside around Soweto
Must have driver's license.
women candidates are also accepted.

APPLY

ASSISTANT TECHNICIAN - MIDRAND
Fidelity Services Group
Midrand, Gauteng
Permanent
APPLY

Closing Date 25 December 2023

Job Details
Minimum experience: Associate
Company primary industry: Security and Investigations
Job functional area: Other

Job Description
OSITION: Assistant Tech (Wireman)

JOB REQUIREMENTS & OTHER ATTRIBUTES:

PSIRA registered (Grade C) advantageous
Proven ability to work under pressure and show attention to detail

QUALIFICATION & EXPERIENCE:

Minimum Grade 12 or equivalent qualification
Minimum 1 years experience as a Wireman
Practical electrical/electronic knowledge advantageous

MAIN PURPOSE OF JOB:
To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors and the panel. Be able to power-up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.

DUTIES

Assist technician with installations of alarm and security equipment
Assist technician by removing old equipment from clients premises
Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc
Inform technician of any shortfalls or limitations of the equipment and tools
Inform technician of cabling required for an installation
Assist technician with user functions and be able to do a handover
Clean vehicles and premises after an installation

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

APPLY

HYBRID SALES CONSULTANT - BLOEMFONTEIN X 2
Fidelity Services Group
Bloemfontein, Free State
Permanent
APPLY

Closing Date 25 December 2023

Job Details
Minimum experience: Associate
Company primary industry: Security and Investigations
Job functional area: Sales

Job Description
Position : Hybrid Sales Consultant

Main purpose of job:

Source and sell armed monitoring and armed response agreements to potential new customers
Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
Matric or equivalent

Job requirements & other attributes:

Self-motivated and energetic
Selling skills
Good organisational and time management skills
Excellent communication (written & verbal), presentation and negotiation skills
Computer Literate (MS Office, Email and Internet)
Presentable and of sober habits
Valid driver’s licence - (Compulsory)
Own reliable vehicle - (Compulsory)
PSIRA Grade C - (Advantageous)
Hunter for new business
Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

Generate and close self-sourced deals
Follow up on all leads received internally and via telesales
Sell security solutions to new and existing clients
Create solid & long-standing relationships with estate agents, builders, architects etc.
Daily, weekly and monthly reporting
Motivated to achieve and exceed sale targets
Maintain all administrative duties pertaining to sales

Performance Standards

Achieve both targets for revenue sales & for new clients
Maintain a high standard of relationship with existing Estate clients
Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

Drive for results
Action oriented
Customer focus
Perseverance
Functional/Technical skills
Problem solving
Technical Learning
Assertive
Sense of urgency
Adaptable

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

APPLY

TECHNICIAN CASHMASTER, JOHANNESBURG
Fidelity Services Group
Johannesburg, Gauteng
Permanent
APPLY

Closing Date 22 December 2023

Job Details
Minimum experience: Associate
Company primary industry: Security and Investigations
Job functional area: Operations

Job Description
Technician
Fidelity Cash Solutions – CashMaster, Johannesburg
Reporting to: Operations Manager CashMaster

The above position is vacant at CashMaster in Johannesburg reporting to the Operations Manager, CashMaster
Providing a professional and efficient service to customers by diagnosing, troubleshooting and repairing cash acceptance devices. Ensuring customer satisfaction. Attending to all cash acceptance devices calls given by Management, Installations and Call Centre.

Minimum Requirements:

Matric / Grade 12 / National Senior Certificate.
Valid Driver's License.
Outstanding customer service skills.
Technical experience.
Excellent technical, problem solving and analytical skills.
Strong written and oral communication skills.
Ability to work weekends and holidays.
Grade C PSIRA Registered.

Key Performance Areas: (not totally inclusive)

Provide service and customer support during field visits or dispatches
Manage all on site installations, repairs, maintenance and test tasks
Diagnose errors or technical problems and determine proper solution
Comprehend customer requirements and make appropriate recommendations/briefings
Produce timely and detailed reports
Recordkeeping: Document all actions and call details, job cards completed in detail, group SLA updates etc.
Operate vehicle in a safe manner
Adhere to all company’s filed procedures and processes
Maintain a professional appearance
Build positive working relationships with customer
Adhere to SLA requirements/time frames and monthly preventative maintenance on devices
Adhere to management instructions

Core Competencies

Demonstrates integrity by modelling CashMaster’ s values and ethical standards
Strong analytical skills
Focuses on impact and result for the client and responds positively to feedback
Leads teams effectively and shows conflict resolution skills
Consistently approaches work with energy and a positive, constructive attitude
Builds strong relationships with clients and external actors
Remains calm, in control and good humoured even under pressure
Demonstrates openness to change and ability to manage complexities
Ability to advocate and provide policy advice
Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
Excellent communication and negotiation skills to persuade and influence others
Ability to multi-task and prioritize work schedules

Skills

Analytical
Communication
Critical thinking
Diplomacy
Leadership and team building
Change management
Project management
Persuasion and influencing
Judgement and decision making
Service orientation

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.

Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful. E and OE

APPLY

INTERNAL COMPLIANCE OFFICER - UMSUKA WEMALI
Fidelity Services Group
Midrand, Gauteng
Permanent
APPLY

Closing Date 22 December 2023

Job Details
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Other

Job Description
Internal Compliance Officer
A position for an Internal Compliance Officer exists at the Insurance Department, reporting to the Group Insurance Manager. The overall purpose of this position is to ensure compliance with the relevant insurance legislation. There are a number of different revenue streams within the insurance department and the incumbent will need to have strong interpersonal and technical skills to assist in driving these various revenue streams to contribute to the growth and profitability of the Group by providing excellent service and maintaining relationships. The insurance department oversees three Financial Services Providers (FSP). Two of the FSPs are licensed for short term, commercial lines. One FSP is licensed in short term, personal lines and long term. The incumbent needs to be technically proficient in compliance oversight with a good grasp of the relevant legislation and attention to detail. It would be advantageous if the incumbent has experience in the credit lending section of the financial services industry. The incumbent will be registered as a representative in the relevant FSPs.

Qualifications, experience and other competencies required:

Matric Certificate.
Must comply with the Key Individual qualification requirements set out in the Determination of Fit and Proper Requirements for Financial Services Providers for the classes:
- Short term – personal lines
- Short term – commercial lines
- Long term - category
Excellent admin and interpersonal skills.
Excellent computer literacy.
Multilingual.
Must have own transportation.

Key areas of responsibility: (Not totally inclusive)

There are approximately 32 call center and other staff who need to come onto the license under supervision. The incumbent will be required to take a number of these staff under supervision and fulfil the supervision function until the staff achieve qualification.
The ongoing drafting and review of policies and procedures.
The ongoing drafting and review of policy documentation.
Drive and oversee the achievement of the Treating Customers Fairly outcomes.
Ongoing sampling of the enter into, amend and renew portion of the FSPs binder function with the product provider.
Assistance with the compiling of a monthly market conduct report.
Assist with the oversight of risk management in the FSPs.
Assist with risk management in the Group.
Support the Group Insurance Manager in
- assessing the insurance requirements of the Group;
- compiling the relevant proposal information;
- sourcing terms from underwriters; and
- placing cover.
General Ad-hoc duties as required in the insurance department as and when required.
General office duties.
Representative functions.

Core Competencies:

Pro-active and a team player
Customer focus and good communicator
Reliable and honest
Technical skill in the corporate insurance field
Good attention to detail
Ability to work under pressure and meet deadlines.
General knowledge of the insurance legislation affecting the relevant FSPs.

APPLY

FIELD LINE MANAGER - COMMERCIAL
Fidelity Services Group
Port Elizabeth, Eastern Cape
Permanent

APPLY

Closing Date 22 December 2023

Job Details
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Other

Job Description
MAIN PURPOSE OF JOB:
Manage all services done in the area, client queries and manage service technicians.

QUALIFICATION & EXPERIENCE:

Grade 12 or equivalent
Minimum 3 years management experience
Customer Service experience
People management experience

JOB REQUIREMENTS & OTHER ATTRIBUTES:

Computer literate (MS Office, Listener, Outlook, Internet
Knowledge of Listener advantageous
PSIRA Registered (Grade B)
Valid Driver’s Licence
Conversant in SAIDSA requirements

DUTIES:

Plan and manage the service callouts
Liaise with clients with regards to technical and account queries
Meeting Field Force Transformation (FFT) targets
Ensure proper stock control and counts in technical vehicles as well as inspections
Manage Health and Safety and injuries on duties
Conduct SHE inspections for ladders, electrical equipment, PPE and vehicle checks
Conduct SHE meetings and toolbox talks with Installations staff
Complete all necessary paperwork for the successful recruitment of terminated staff or new positions
which may become available
People management, including all HR related issues as well as staff development
Identify Training and development needs among staff and coach accordingly
Work closely with the staff members to identify and solve queries
Staff Wellbeing
Complete the following reports- figures and targets, late service calls, fuel consumption and kilometres, red/green flag and SMS test.
Check Installer drive sheets i.e. arrival and departure times at sites
Check and distribute fines to installations staff and obtain signed AOD’s
Check individual installers cellphone bills and obtain signed AOD’s
Receive and attend to Listener notes and provide feedback
Address emails received from internal departments and provide feedback
Liaise telephonically with Installers and internal departments regarding technical queries
Send technical vehicles for service and repair as and when required
Investigate and report claims against the company and report damages that may have occurred
Complete timesheets and schedules to be submitted to payroll
Attend various training sessions
Complete the annual recommitments with Installations staff

INTERNAL CLIENTS:
·        Accounts
·        Call centre
·        Customer Services
·        CAD
·        Operations
·        Control

EXTERNAL CLIENTS:
·        Clients
·        Suppliers
·        Sub contractors

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

APPLY

RECONNECTIONS ALARM SALES CONSULTANT - EAST LONDON
Fidelity Services Group
East London, Eastern Cape
Permanent
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Closing Date 22 December 2023

Job Details
Minimum experience: Associate
Company primary industry: Security and Investigations
Job functional area: Sales

Job Description
POSITION:  SALES CONSULTANT: RECONNECTIONS

DEPARTMENT:  SALES

REPORTS TO: SALES MANAGER
MAIN PURPOSE OF JOB:  To effectively quote and sign up potential clients requiring the services of ADT Security. Incumbent’s main focus is to sign up reconnections (clients that move out of an existing ADT premises, signing up the new owner).

QUALIFICATION & EXPERIENCE:

Matric
PSIRA Grade C
5 year’s sales experience
Knowledge of a broader spectrum of alarm system.

JOB REQUIREMENTS & OTHER ATTRIBUTES:

Computer Literate (MS Office, advanced Excel, PowerPoint)
Listener experience Advantageous
Valid driver’s licence Compulsory
Own Reliable car - Compulsory
Ability to handle conflict and work under pressure.
High energy levels

ADMINISTRATION

All paperwork scheduled for installation the following day must be in by 12h00 with Contracts Centre, for processing.
Contracts Centre to have paperwork to at CIS by 12h00 and in stores by 13h00. The only exception will be for the consultant to “walk” the paperwork personally
Accurate submission of reports \ research information to department heads or hub leaders when required
Timeous submission of cell phone statements and commission sheets.

HANDLING OF LEADS

Appointments will be booked between 08h00 to 17h00 – one and a half hours apart, or as discussed with co-ordinators. Leads received today will be booked for tomorrow; there will be the exception for urgent calls.
Add-on (additional equipment or upgrading of existing equipment) – client account number to be recorded for outstanding monies check.
Link-up (existing alarm system, maybe with another company or new client moving into premises that has a system) – Ex-response Company name to be recorded.
Alarm only (no radio link-up - only alarm equipment).
Full alarm (complete new alarm with radio link-up).
Panic Alarm (panic system with radio link-up) to Department Heads coded list for closing ratio’s etc. List to include consultant’s name and number of appointments.

SELLING

Handling all the ADT clients that relocate / move
Responsible to sign up the new tenant/owner of the existing ADT property and show the client how to operate the alarm system (Handover)
Test the system from the property while he/she is at the appointment
In the event of an existing client relocating, Sales Consultant to sign him up at the new premises
Possess the skills to do a link-up and an installation quotation.
To quote, design alarm systems and advise client of security needs
Payments for installation remains the consultant responsibility, remember you will only receive installation commission once payment has been received in full
Technical liaison regarding installation booking – follow up

AFTER SALES SERVICE

Should the client request a service call from you please ensure that this is handed over to technical department
Liaison with technical to ensure that installation has been completed in full
Courtesy calls to clients for installation follow up and referral business.

GENERAL

Assisting as and when required with street promotions
Attending meetings, training, conferences and workshops when required.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

APPLY

DRIVING INSTRUCTOR/ TRAINER
Fidelity Services Group
Gqeberha/Port Elizabeth, Eastern Cape
Permanent
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Closing Date 22 December 2023

Job Details
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Training

Job Description
Driving Instructor
The overall purpose of this position is to facilitate, assess and present driver training interventions (classroom based, as well as in-car assessments) as per the training function, within area of responsibility. Compliance with best practices, quality assurance standards and Industry requirements as per impacting legislation.
The required work area will also include regional branch visits and the working of irregular hours (including nightshift & Weekends from time to time).

Minimum Requirements:

Driver’s License (EB)
Certified K53 driving Instructor – (Valid Driving Instructor Certificate from a Provincial Traffic Training College or MasterDrive)
Microsoft Windows and Microsoft Office Packages
Grade 12 / NQF 4
PSIRA Grades E-B
Assessor registration with ETDP SETA & SASSETA
LMV Drivers License (Minimum of three years’ experience)
Ability to communicate well in English
Clear Criminal Record

Key Performance Areas:

Present, assess and facilitate training interventions according to Industry and internal standards to as per QMS and best practices.
Coach and guide learners on learnerships to ensure competence standards are achieved as per programme objectives, learning outcomes, or unit standard outcomes.
Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
Compliance with legislative and Quality Assurance guidelines that includes but are not limited to: SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.

Other personality attributes:

Problem Solving
Good Relations
Independent thinker
Team orientated
Attention to detail and accuracy
Customer orientated

COMMERCIAL BUSINESS DEVELOPMENT CONSULTANT
Fidelity Services Group
Gqeberha/Port Elizabeth, Eastern Cape
Permanent
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Closing Date 22 December 2023

Job Details
Minimum experience: Associate
Company primary industry: Security and Investigations
Job functional area: Business Development

Job Description
Job Overview:
The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.
The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.

Essential Duties & Responsibilities:

Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients
Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
Securing profitable new business.
Attending to potential clients in different areas of responsibility
Addressing and resolving client's queries promptly and satisfactorily.
Physically conducting site surveys for all security requirements
Personally designing and costing the complete solution offering
Preparing and presenting complex proposals.
Ensuring that quotations are submitted timeously to clients.
Building and maintaining professional relationships with clients
Planning, budgeting, co-ordinating and attending to client's requirements.
Assisting with marketing related issues.
Compiling and submitting weekly and monthly management reports.
Acquiring thorough in-depth trade and competitor knowledge
To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached
Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
Ensure only approved equipment in accordance with company policies are sold
Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market

Behavioural Competencies:

Excellent verbal & written communication skills
Excellent customer service skills
Computer literate
Excellent telephone skills
Adaptability
Motivation
Negotiation
Persuasiveness
Presentation skills
Resilience
High level of Integrity

Minimum Qualifications and Experience:

Post Matric qualification or equivalent
Senior Sales experience in security industry essential
Computer Literate (MS Office, advanced Excel, PowerPoint)
Professional and well presented at all times
Ability to work under pressure and for extended hours, if required
Must be prepared to travel
Valid driver’s license
Reliable car
PSIRA grading for position – Grade B (Company Requirement)

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 7 working days from the closing date, please regard your application as unsuccessful.

APPLY

INSTALLATIONS ALARM TECHNICIAN
Fidelity Services Group
Midrand, Gauteng
Permanent
Apply

Closing Date 22 December 2023

Job Details
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Other

Job Description
INSTALLATIONS ALARM TECHNICIAN

Main purpose of job:
Install, Service and maintain alarm systems for domestic, commercial, and industrial sectors.

Qualification & experience:

Matric or Equivalent
Minimum 3 years’ experience as an installations service technician
Previous programming, wiring, installations, and fault-finding experience

Job requirements & other attributes:

Valid driver’s license essential
PSIRA registered (Grade E, C and D)
Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
Knowledge of CCTV, Intercom systems and access control
Able to work standby as per duty sheet

Technical Duties:

Conduct installations service calls / maintenance and repairs of alarms
Program alarm panels
Complete handovers and quotations
Complete invoices and job cards after every service call
Complete links up for new clients
Re-programme alarm systems when the current alarm was part of a takeover
Complete small installations as and when required
Complete daily drive sheets
Complete job reports and technical invoices
Quote clients on upgrades
Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
Complete a stock control check
Keep the company vehicle clean and tidy

We reserve the right not to make an appointment to any advertised position. Whilst preference is always given to existing employees and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

APPLY

BRANCH MANAGER - PE
Fidelity Services Group
Gqeberha/Port Elizabeth, Eastern Cape
Permanent
APPLY

Closing Date 22 December 2023

Job Details
Minimum experience: Mid-Senior
Company primary industry: Security and Investigations
Job functional area: Management

Job Description
Overall Purpose of the Job: To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.

Minimum Requirements

Post matric qualification in General Management advantageous
Sales, Marketing or Management diploma advantageous.
3 years’ minimum experience, at Mid-Management level.
Financial knowledge of Budgets, forecasting and Profit and Loss
Grade B Security Certificate – (existing or to be obtained on appointment)
Experience in the Security Industry preferred

Duties & Responsibilities
Leadership

To consistently provide strong leadership of the branch and its employees.
To communicate with passion the vision and strategy of the branch and its performance.
To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls

Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
Manage and ensure accurate forecasting for branch in accordance with Finance.
Manage Branch P&L to ensure profitability is sustained and growth is achieved
Manage effective collections for the branch

Operations

Ensure that effective planning/ production controls are established in all areas and are a key management tool.
Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
Champion the development of a customer focused quality improvement culture.
Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary
Ensure that service levels throughout the branch is sustained
Drive a community driven pro-active service throughout the branch
Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road
Manage operational Area Managers to ensure operational excellence throughout the branch
Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety and Environment

Maintain health & safety policies and working procedures.
Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines

Marketing

Drive all marketing activations within the branch
- Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
- Drive strong social media presence within the branch identifying influencers and forging good relationships with them
- Drive a culture of “content-creation” to remain relevant in the social media space
- Ensure that OTT strategies are implemented and relevant
- Drive effective/pro-active communications

Commercial

Be proactive in regularly reviewing customer requirements and feedback.
Communicate with customers on a regular basis.
Ensure close liaison with branch sales team.
Exploit new market and product opportunities via various external routes.
Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management

Identify training and development needs among staff and coach accordingly.
People management, including all HR related issues as well as staff development.
Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available

Business development

Together with operational managers identify Residential Guarding and bulk sale opportunities
Generate proposals for bulk business/Residential Guarding sites
Drive community involvement through operational collaborations and the effective communication thereof
Manage the profitability of Residential Guarding schemes

Attrition

Manage all elements of attrition
Drive reconnections within the branch
Analyse branch attrition and plan mitigating actions to remedy it
Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum

Competencies (Technical & Behavioural)

Computer Literate (MS Office, advanced Excel, PowerPoint)
Extensive knowledge of Operations, Sales, Technical and Administration.
Integrity and trust
People Focused
Command Skills
Managing through systems
Time Management
Business Acumen
Drive for results
Customer Focus
Managing and Measuring Work
Building effective teams

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