City of Johannesburg
Pikitup Head Office, Jorissen Place, 66 Jorissen Street, Braamfontein, 2001
Private Bag X74, Braamfontein, Johannesburg, 2017
Tel+27(0) 11 712 5200 - Fax +27(0) 11 712 5322
www.pikitup.co.za - www.joburg.org.za
EXECUTIVE MANAGER: COMMERCIAL SERVICES
Department : Commercial Services
Location : Head Office
Level : Executive
Fixed Term Contract : 5 years
Reporting to : Managing Director
The purpose of the role is to take the responsibility for Customer Relationship Management at Pikitup through the resolution of queries, revenue management, and customer feedback. Responsible for identifying new commercial activities and driving business growth. To grow Pikitup Commercial Services that will place the company as a market leader in waste management within the City of Johannesburg.
and presenting proposals, overseeing the creative and production processes and championing successful execution
Build and retain profitable partnership with stakeholders
Develop and implement Stakeholder Relations Programmes
Conduct regular stakeholder satisfaction surveys
Identify requirements of existing customers and ensure customers satisfaction
Developing structures for products or services for commercial customers.
Management of the Pikitup Commercial Offering
Develop an implementable business case that supports the sale of a profitable suite of products and services to Johannesburg commercial customers and in doing so increase the market share for Pikitup
Ensure that the business case aligns to the strategic intent of Pikitup and the vision of integrated waste management
Build a detailed, bottom-up annual budget for areas of responsibility. Supply key inputs to the quarterly reforecast, using the most accurate, up-to-date information available. Be prepared to discuss assumption used for developing budgets and forecasts
Working with operation to develop and maintain a customer focused attitude towards activities, concentrating on those that most strongly contribute toward improving customer lifetime value.
Develop Commercial Services budget in line with operational plan
Report on Financial performance of Commercial Services
Monitor Commercial Services expenditure against budget
Minimum Qualifications & Experience
Postgraduate degree in Marketing or Sales –strong focus on financial elements and customer care.
In depth knowledge of the stakeholder environment
In-depth understanding of commercialization or operationalization of products and services
Demonstrate track record for customer services, new product development, innovation, business improvement and commercialisation
Qualification in Municipal Financial Management Act (MFMA), candidates who do not possess this qualification will be required to acquire it within 18 months from date of appointment
10 years relevant experience
8 years’ senior management experience.
Strong communication and diplomacy skills
Analysis and problem solving
Strategy formulation and implementation
Influence and collaborative skills
Effective verbal and written presentation at all levels
Application hosting management and support management skills.
Particulars of advertiser:
Interested applicants must submit a comprehensive CV together with certified copies of identity document and qualifications to firstname.lastname@example.org on 06 August 2021. No late or incomplete applications will be considered. Please ensure that the correct reference is inserted in subject line of email.
For enquiries contact Shirley Tjiane 0873571086 or Keo Segosapelo 0873571129.
• Please quote the above position name on all correspondence relating to this circular / advert.
• Pikitup reserves the right not to fill any vacancies.
• Correspondence will only be entered into with shortlisted applicants. Should you not hear from us within six weeks after closing date of the advert please consider your application unsuccessful.
PIKITUP IS AN EQUAL OPPORTUNITY EMPLOYER AND IS COMMITTED TO EMPLOYMENT EQUITY PRINCIPLES AND REDRESSING THE IMBALANCES OF THE PAST. APPLICATIONS ARE WELCOME FROM ALL DESIGNATED GROUPS (AFRICAN, COLOURED AND INDIAN MALES, ALL FEMALES & PERSONS WITH DISABILITIES)