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WESTERN CAPE EDUCATION DEPARTMENT (WCED) 
 
APPLICATIONS: Applications must be submitted by using the following URL https://wcedonline.westerncape.gov.za/home/,  via Google Chrome or Mozilla Firefox. The applicants are advised to read the foreword available on the WCED website before applying for the post/s. 
 
CLOSING DATE : 20 September 2019 
 

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NOTE: All applicants must be SA Citizens/Permanent Residents or Non-SA Citizens with a valid work permit. Applicants will be expected to be available for selection interviews and competency assessments at a time, date and place as determined by Western Cape Education Department (WCED). The Department reserves the right to conduct pre-employment security screening and appointment is subject to positive security clearance outcome. Applicants must declare any/pending criminal, disciplinary or any other allegations or investigations against them. Should this be uncovered post the interview the application will not be considered for the post and in the unlikely event that the person has been appointed such appointment will be terminated. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful. 


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OTHER POSTS
 
 
ASSISTANT DIRECTOR: INTERNAL CONTROL REF NO: 283 
SALARY: R376 596 per annum (Level 09) (plus benefits) 
CENTRE: Internal Control, Head Office, Cape Town 182 

REQUIREMENTS: National Diploma (NQF Level 6) or Degree in Finance/ Internal Auditing/ Risk Management. Three (3) years relevant experience in a Finance/ Internal control/ Internal audit/ External audit/ Risk Management environment. A valid driver’s license. Competencies: Knowledge of Acts and regulations i.e. PFMA; Treasury Regulations; Public Service Act and Public Service Regulation; Knowledge of risk management framework and techniques; Knowledge of internal controls and techniques; and Knowledge of human resource management. Skills: The ability to interpret and apply procedures, policies and prescripts; planning and organisational skills; formulation and evaluation skills; presentation skills; computer literacy (incl. MS Word/MS Excel/MS PowerPoint, etc.). Personal attributes: Organisational skills; interpersonal relations; ability to handle conflict management; good work ethic; ability to persuade and influence; problem solving; analytical thinking; the ability to supervise and work in a team. 
 
DUTIES: Provide fraud and losses management services: provide support with the management of fraud and prevention in the department by: Ensuring an effective system is in place to manage and consolidate recommendations/ allegations/ complaints received from Provincial Forensic Services, Public Service Commission and Department Officials Maintaining adequate record of all recommendations/allegations/complaints received for implementation or further handling. Liaising regularly, where applicable, with the external assurance providers. Liaising regularly with management and monitor implementation of recommendations; Assessing management feedback and conclude on recommendations; Reporting monthly/ quarterly on caseload. Supervising staff responsible to monitor and follow-up on the implementation of action plans. Attending meetings with senior management and where applicable prepare presentations; Maintaining adequate record of scope of work on the shared-drive and Coordinating the fraud awareness training as required for departmental officials. Ensure proper governance and ethics: develop procedures and processes pertaining to internal control, liaise with management and advise on policy and procedure trends and updates. Coordinate the bi-annual submission of gifts by department officials and report accordingly in terms of compliance. Render an assurance service: Evaluate the effectiveness of financial prescripts and compile a report. Monitor and follow up implementation of corrective measures, Manage the staff of the unit: Staff performance; Permis. Training and development; Staff planning (recruitment, selection, leave management, attendance register). 
 
ENQUIRIES: Mr C Cooper Tel No: (021) 467 2725 (Head Office, Cape Town)



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CALL CENTRE MANAGER (ASD) REF NO: 282 
SALARY: R376 596 per annum (Level 09) (plus benefits) 
CENTRE: Communications, Head Office, Cape Town 
 
REQUIREMENTS: An appropriate National Diploma (NQF Level 6) or Degree with at least 3 years’ supervisory experience in Client services, Human Resources or in Financial Accounting environment in Public Service sector. Knowledge and experience of Customer Interaction Centre (CIC) and IMS systems. Knowledge: Thorough knowledge of human resource management, salary and finance policies and guidelines in Government. Skills: Proficiency in at least two official languages of the Western Cape; Computer Literacy. Resolve conflict and related issues, provide and facilitate training, internal and external liaison, manage centre budget, analyses and reports on centre data, develop good practice, manage ICT requirements, manage relevant projects. 
 
DUTIES: To provide and manage effective client services at WCED Call Centre for internal and external clients of WCED. Knowledge and skills in human resource management, salary and finance issues; client service management and leadership, data analysis; Excellent communication (verbal and written); coaching and mentoring; office management; Information technology including IT systems (Persal, CIC, IMS, Microsoft Office); Monitor, Report and Facilitate all IT related matters. Engage in ongoing trouble-shooting to anticipate system failures; Evaluate system performance; find proactive solutions to limit call centre downtime; Contribute to ongoing systems development.; applicable legislation and policies; supervision; conflict management; interpretation; client service centre organisation; strategic planning; budgeting and project management; Lead and manage WCED call centre staff; assure quality client service; provide client service as required; workforce optimisation and scheduling of staff, manage the facility, training of staff on education department content and use of technology. 
 
ENQUIRIES: Mr LL Bruce Tel No: (021) 467 2558