WESTERN CAPE DEPARTMENT OF SOCIAL DEVELOPMENT

 
REQUIREMENTS: Formal tertiary qualification in Social Work (e.g. Bachelor of Social Work) that allows professional registration with the SACSSP; Registration with the SACSSP as a Social Worker; A minimum of 7 years appropriate experience in social work after registration as Social Worker with the SACSSP. Recommendation: A valid code B driving licence. Competencies: Knowledge of the following: Social work services and human behaviour; Analytical, diagnostic, assessment tools, evaluation methods and processes; Personnel Management and practices; Supervision Framework for Social Workers; Social Work legislation related to children; Social Work theory and interventions; Information and Knowledge Management; Protocol and professional ethics; Good communication (written and verbal) skills in at least two of the three official languages of the Western Cape; Proven computer literacy; Organising and planning skills; Project planning skills; Psycho social intervention skills; Report writing; Presentation and facilitation skills; Analytical and problem-solving skills; Client orientation and customer focus skills. 
 
DUTIES: Ensure that a social work service with regard to the care, support, protection and development of vulnerable individuals, groups, families and communities through the relevant programmes is rendered; Attend to any other matters that could result in, or stem from, social instability in any form; Supervise employees; Supervise and advise social workers, social auxiliary workers and volunteers to ensure an effective social work service; Keep up to date with new developments in the social work field; Supervise all the administrative functions required in the unit and undertake the higher level administrative functions. 
 
ENQUIRIES: Ms M Hendricks at (044) 814 1650 
 
 
 
 
 
 
ASSISTANT DIRECTOR: COMMUNICATIONS REF NO: DSD 2019-40 
SALARY: R376 596 per annum (Level 09) 
CENTRE: Department of Social Development, Western Cape Government 
 
REQUIREMENTS: An appropriate 3-year tertiary qualification (National Diploma/B-Degree); a minimum of 3 years’ supervisory experience; a valid driving licence. Competencies: Knowledge of the following: Applicable policies, legislation, guidelines, standards, procedures and best practices; Management principles; Public Service procedures; Financial management; Communication policy and strategies; Media liaison practices; Communication related software packages; Project management; Communication (written and verbal) skills in at least two of the three official languages of the Western Cape. 
 
DUTIES: Manage and coordinate the department’s corporate identity and brand: Coordinate the development and implementation of brand awareness campaigns; Coordinate communication campaigns and products: Facilitate the development and implementation of above-the-line communication campaigns and products in collaboration with relevant stakeholders (programmes, regions, facilities, etc.); Coordinate the provision of a media liaison service: Develop proactive media events in collaboration with the Media Liaison Officer in the MEC’s office; Coordinate the provision of language and translation service: Facilitate and oversee the process of translating departmental strategic documents from English into Afrikaans and Xhosa; Staff supervision/management. 
 
ENQUIRIES: Ms E Lewis at (021) 483 5445 
 
 

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CUSTOMER CARE ASSISTANT: CUSTOMER CARE (BEAUFORT WEST) REF NO: DSD 2019-37 
SALARY: R173 703 per annum (Level 05) 
CENTRE: Department of Social Development, Western Cape Government 
 
REQUIREMENTS: Senior Certificate (Grade 12 or equivalent qualification); a minimum of 6 months’ clerical experience. Recommendation: A valid Code B driving licence. Competencies: A good understanding of the following: Customer care, Office software applications; Customer care surveys; Social welfare services; Internal and external marketing and communication processes; Functions, programs and projects of the Department of Social Development; Information in the Department of Social Development domain; Communication (written and verbal) skills in at least two of the three official languages of the Western Cape; Proven computer literacy; Sound organising and planning skills; Conflict resolution skills; Ability to work under pressure and meet deadlines. 
 
DUTIES: Perform front desk services by receiving and referring clients; Provide dispatch call service; Ensure register is signed and accurately completed; Facilitate all complaints and escalate accordingly; Compile monthly report regarding enquiries; Provide information to clients regarding available services; Assist clients on how to access services from the department; Render general administrative support services and maintain the database. 
 
ENQUIRIES: Ms F Reachable at (044) 801 4300 
 
 
 
 
 
 
ADMINISTRATION CLERK: LOGISTICAL SERVICES (GEORGE) REF NO: DSD 2019-39 
SALARY: R173 703 per annum (Level 05) 
CENTRE: Department of Social Development, Western Cape Government 
 
REQUIREMENTS: Senior Certificate (Grade 12 or equivalent qualification). Competencies: A good understanding of the following: Legislative framework, policies and prescripts guiding supply chain management processes including transport in the public service; Excellent Communication (written and verbal) in at least two of the three official languages of the Western Cape; Planning and organising skills; Analytical thinking skills; Proven computer literacy (MS Office); Ability to work under pressure and meet strict deadlines. 
 
DUTIES: Effective administration of transport policies and procedures; Assist with effective maintenance and optimal utilisation of fleet; Render support to the region with regards to performance, leave and personnel documentation; Rendering of provisioning administration; Provide assistance in determining needs and application of correct procedures pertaining to provisioning; Liaise with service providers in respect of the supply and delivery of goods, registration of suppliers for electronic funds transfers and payments; Provide assistance with regards to asset management in relation to compilation of a database to record all assets; Reporting on all assets acquired on a quarterly basis; Compilation of inventories in reference of stores and equipment; Liaise with inventory controllers of offices and institutions to ensure a uniformed approach in the recording of assets; Provide assistance with the stocktaking processes in line with Provincial Treasury, PFMA and provisioning guidelines and procedures. 
 
ENQUIRIES: Mr M Skosana at (044) 814 1660