SUN INTERNATIONAL IS HIRING

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LOYALTY ANALYTICS SPECIALIST
Sandton
Job Reference Number: HO-MKG-083
Department: Mrk - Oth : CRM
Business Unit:
Industry: Gaming
Job Type: Permanent
Positions Available: 1
Salary: Market Related
The Loyalty Analytics Specialist is responsible for transforming customer, gaming, hospitality, and digital data into actionable insights that drive the performance, optimization, and evolution of the MVG loyalty programme.
 
Job Description
The Loyalty Analytics Specialist is responsible for transforming customer, gaming, hospitality, and digital data into actionable insights that drive the performance, optimization, and evolution of the MVG loyalty programme. The role focuses on analyzing customer behavior, loyalty mechanics, and campaign performance to improve visitation, spend, retention, tier progression, and overall customer lifetime value. The specialist partners closely with Marketing, CRM, Gaming, Digital, and Property teams to ensure loyalty strategies are data‑led, measurable, and commercially effective.
 
Job Scope and Responsibilities:

• Analyse transactional, behavioural, gaming, F&B, hospitality, and digital data to understand how customers engage with the MVG loyalty programme
• Identify key drivers for visitation, spend, churn, reactivation, tier movement, and reward redemption
• Develop regular loyalty performance dashboards and insights for Group and Property stakeholders
• Build and maintain analytical models
• Support targeted segmentation and personalised engagement strategies using data‑driven insights
• Measure and evaluate the effectiveness of Loyalty activations, CRM campaigns, Promotions, and Rewards
• Conduct post‑campaign analysis to assess ROI, uplift, incrementality, and behavioural change
• Provide recommendations to optimise reward structures, benefits, tiers, and points mechanics.
• Use uplift modelling and experimentation to fine-tune FreePlay, incentives, earning structures, and tier rules to maximise ROI
• Provide analytical insight to guide MVG program design, including benefit structure, tier thresholds, earning/burning rules, and promotions
• Quantify the impact of program changes, promotions and relaunch initiatives on visitation, spend, profitability and loyalty behaviours
• Work with business units to embed a data‑driven culture across loyalty operations and decision‑making
• Maintain data hygiene for MVG behavioural datasets; ensure completeness, accuracy and integration across customer touchpoints
• Provide thought partnership to leadership on the future evolution of loyalty, including machine learning applications and automation
• Translate complex data findings into clear, commercially relevant insights for non‑technical stakeholders
• Support loyalty strategy, campaign design, and budget allocation through evidence‑based recommendations
• Partner with CRM, Marketing, Digital, and Property teams to embed analytics into planning and execution.
• Ensure loyalty analysis aligns with data governance, compliance, and responsible gaming requirements
• Contribute to a single view of the customer by integrating multiple data sources and improving data quality
• Troubleshoot data anomalies, conduct root‑cause analysis and work with stakeholders to implement fixes at source
• Establish metrics and analytical frameworks that monitor loyalty program health, customer behaviour, visitation frequency, and incentive responses
• Guide the build of dashboards, KPIs, and performance scorecards for executives and marketing teams
• Provide ongoing insights to shape the loyalty strategy, refine partner offerings, and adjust earn/burn models

 
Job Requirements
Skills and Knowledge:

• Critical & Analytical Thinking
• Insight Storytelling
• Stakeholder Influence
• Detail Orientation
• Innovation Mindset
• Ownership & Accountability  
• Collaboration 
• SQL and data querying tools
• BI and visualisation tools (e.g. Power BI)
• Statistical and analytical techniques (regression, clustering, propensity modelling)
• Excel / data modelling proficiency
• Experience working with CRM, loyalty or gaming datasets
• Statistical & Predictive Modelling
• Data architecture & Governance 

 
Qualifications Required:

• Bachelor’s degree in data Analytics, Statistics, Data Science, Economics, Mathematics, Computer Science, or related field

 
Experience Required:

• 6-8 years’ experience in analytics, CRM, loyalty, marketing analytics, or customer insights
• Experience in gaming, hospitality, leisure, or loyalty‑driven industries is a strong advantage 

 
Equity:

• Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 

 
POPI Statement:

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the Included Privacy Statement. 
• Please also note that if you have not been contacted within 1 month after the closing date for this advertisement, please accept that your application has been unsuccessful. Proven experience managing large, diverse customer service or operations teams.

 
PLEASE APPLY HERE
 
 
 
 
 
 

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FINANCIAL ACCOUNTANT - SUNBET
Sandton
Job Reference Number: SI-765
Department: A&G - Fin : Finance
Business Unit:
Industry: Gaming
Job Type: Permanent
Positions Available: 1
Salary: Market Related
Sun Bet as the online sports betting division of Sun International will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on sports betting product performance, revenue growth, operational governance, service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports
 
Job Description
Job Purpose: 
The Financial Accountant: Sun Bet will be responsible to supervise and participate in the preparing, management and delivery of financial, transactional and accounting processes (budgets, forecasts), the reconciliation of expenses, and the reporting of financial accounts for Sun Bet, its subsidiaries and associate companies in line with Company standards, regulations and legislation, with specific regard to streamlining costs and improving financial operating and compliance standards.
 
Job Requirements
Job Scope and Responsibilities: 

• Complete monthly accounting activities and reporting for SunBet departments to ensure the financial performance and position of the company is accurate, up-to-date and complete
• Monitor accounts to ensure that all charges and expenses, including intercompany, have been accounted for accurately and timeously.
• Compile, monitor and review monthly, quarterly and annual Budgets and forecasting reports for Sun Bet
• Track expenses in line with budgets; and ensure these are accurately accounted for; investigating unusual variances relative to budget and previous year
• Prepare and upload monthly accruals and adjustment schedules
• Prepare monthly financial reports with relevant commentary.
• Review of Weekly/Monthly Gaming taxes and Gaming Transactions
• Cash Flow management
• Create and update budget and forecast templates for all cost centres, intercompany and project charges
• Support HODs in compiling annual budgets, quarterly forecasts & controls within stipulated deadlines
• Consolidate departmental budgets into a budget for SunBet to be approved and uploaded into the ERP system
• Make value-add recommendations for cost savings, based on financial information and evaluating proposed projects
• Co-ordinate month-end and year-end activities
• Co-ordinate internal and external financial audits
• Supervise the daily functions of the accounts team, resolve escalated issues and provide coaching support
• Conduct gaming specific reconciliations, investigations and/or internal control execution.
• Review of transactions processed by SSC for accuracy and correct allocation
• Complete annual financial statements
• Monitor the processing of  manual payments to Shared Services Centre (SSC)
• Monitor and manage the financial processing of Africa entities
• Assist SSC with accruals at month-end as well as preparation and review of reconciliations
• Request invoices to be created from SSC and distribute to debtors
• Monitor bank balances and request bank transfers between accounts where required
• Manage administration of fixed assets including disposals, scrappings, impairments, re-evaluations of fixed assets
• Review financial and compliance risks quarterly and address mitigating and aggravating circumstances.
• Monitor all query workflows from SSC and ensure they are routed to the correct department, responding to first line queries where appropriate.
• Monitor the  purchase requisitions and purchase order processes for Sun Bet.
• Monitor the receipting of purchase orders and submission of invoices for payment
• Monitor the e expense claims and credit card processing for Sun Bet
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Document and update SunBet financial SOP’s, and supervise that practice is aligned
• Monitor and capture data and information for BBBEE aligned to audit processes
• Provide financial and administrative support to SunBet’s commercial manager as is required for adhoc projects
• Document and update a grad programme for SunBet finance including deliverables to guide activities and performance
• Supervise the SunBet financial graduate programme providing coaching and advice on tasks and performance of grads

 
Skills and Knowledge:

• Conceptualising
• Analytical skills (including attention to detail)
• Influencing Skills
• Managing Risks, Results and Relationships
• Decision-making
• Emotional Maturity
• Ability to handle pressure and meet deadlines
• Knowledge of statutory legal and tax requirements
• Strong technical knowledge including IFRS developments
• Strong knowledge of accounting systems
• Financial reporting
• Computer Proficiency in MS Office (Advanced Excel); Cognos or similar, IFS (advantage)
• Business acumen
• Numerical skills (calculations)
• Full understanding of the budgeting and forecasting process
• Keep abreast of new developments in the financial and tax fields

 
Education:

• B.Com Accounting or Finance Management
• Post graduate qualification is an advantage

 
Experience:

• 6-8 years' experience in an accounts or financial management position. 
• Experience in gaming finance will be an advantage.
• Experience in financial ERP systems.
• Strong understanding of financial regulations and the legislative environment.

 
Equity:

• Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 

 
POPI Statement:

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the Included Privacy Statement. 
• Please also note that if you have not been contacted within 1 month after the closing date for this advertisement, please accept that your application has been unsuccessful. Proven experience managing large, diverse customer service or operations teams.

 
PLEASE APPLY HERE
 
 
 
 
 
 

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ASST GAMING REVENUE ACCOUNTANT - SUNBET
Sandton
Job Reference Number: SI-764
Department: A&G - Fin : Finance
Business Unit:
Industry: Gaming
Job Type: Permanent
Positions Available: 1
Salary: Market Related
Sun Bet as the online sports betting division of Sun International will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on sports betting product performance, revenue growth, operational governance, service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports
 
Job Description
Job Purpose

• The Assistant Gaming Revenue Accountant for SunBet will be responsible to assist in consolidating and reconciling the gaming revenue accounts processes, revenue risk analysis for Sunbet associated companies, in line with relevant regulations and time frames. 

 
Key Performance Areas

• Supervise the accounts processes around the consolidation and recording of revenue results for SunBet to ensure the revenue is accurate, up-to-date and complete.
• Run, account for and reconcile revenue from all relevant management systems e.g. Bede, Bitville, etc on a daily basis
• Perform daily revenue checks to identify anomalies in the automated revenue reports
• Perform reasonable fraud and abuse checks to identify trends in deposits, withdrawals and from a bonusing perspective
• Establish and maintain procedures to identify risks and fraud in the online and retail space
• Perform daily review of credit card settlements to the payment processing system
• Perform daily and weekly review of manual adjustment processed by the Payments Team
• Perform daily and weekly review of deposits and withdrawals e.g. bede vs IFS
• Prepare weekly and monthly gaming taxes for the relevant gaming jurisdictions
• Provides feedback and reports back to management on innovations; risks, project plans and challenges .
• Assist in reconciliation of Bettor funds (player liability).
• Assist in providing information and documentation during audits, both internal and external
• Process and verify all revenue journals
• Processing of Africa entity transactions including general ledger and preparation of reconciliations
• Investigate and resolve queries with Cashbook
• Assist with preparation of specified reconciliation to achieve accurate reporting of financial records
• Maintain orderly and accurate electronic filling records, ensuring back up documentation is filed and access
• Perform financial related tasks in line with relevant policies, procedures and legislation
• Communicate and update management on progress and where necessary, escalate unresolved issues
• Develop and maintain sound working relationships with relevant departments
• Keep up to date with trends and services relating to the functions delivery
• Review of applicable GL’s to ensure that accruals are raised where necessary
• Provide support and deal with troubleshooting any escalated concerns from the team, providing any necessary coaching
• Provide team supervision to monitor conditions of employment and enhance engagement and motivation to nurture a performance driven culture 

 
Job Requirements
Education

• Degree in Finance (Accounting) and experience in gaming finance 

Experience

• 5 years’ experience working within a financial environment within a gaming industry, including exposure to revenue accounting systems
• Experience supervising a team is an advantage 

 
Skills and Knowledge

• Collecting Information
• People supervision
• Organising and Coordinating Resources
• Informing & Communicating
• Applying Expertise and Technology
• Following Procedures
• Assuring Quality
• Responding with Urgency
• Emotional maturity
• English written and verbal communication skills
• Financial Acumen
• Accounting principles and processes
• IFS Financial module an advantage
• Proficient computer skills (MS Office, IFS AP module)
• Systems knowledge: IFS, and revenue accounting systems
• Knowledge of VAT tax requirements
• FIC (anti-money laundering) principles and application 

 
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 
 
POPI Statement:

• Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the Included Privacy Statement. 
• Please also note that if you have not been contacted within 1 month after the closing date for this advertisement, please accept that your application has been unsuccessful. Proven experience managing large, diverse customer service or operations teams.

 
PLEASE APPLY HERE
 
 
 
 
 
 

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COMMIS CHEF
Cape Town
Job Reference Number: SI-707
Department: F&B : Sun Lounge - Non Smoking
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related
GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.
 
Job Description
Main Purpose of the Job
Responsible for the food preparation and presentation of exceptional culinary products for the restaurant / banqueting / hotel operations according to Sun International’s operational excellence standards, procedural compliance and customer experience expectations
 
Job Requirements
Work conditions and special requirements 

• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

 
Duties and responsibilities include
Food Preparation

• Keep up to date with regards food products, trends and cooking methodologies
• required to deliver menus
• Prepare mise-en-place, conduct checks and preparations for service in line with SOP
• Support Chef de Partie in the daily operation and preparation of food / menu items
• according to recipe guidelines and preparation techniques – including preparation of
• vegetables, sauces, salads, cold starters; and hot dishes
• Control food stock and food cost in own section by minimising waste and off-cuts
• Check food stocks - reporting on shortages, throwing out food that is close to expiry
• and keep the fridge areas in good order.
• Resolve or report on any anomalies / spoilages to the required standards to
• management chefs

 
Culinary Governance Standards

• Arrive at work ready for service dressed in relevant PPE with culinary tools / knives
• Identify issues with regards own work station appearance and functioning of
• equipment and systems
• Check cleanliness of own section or station
• Be aware of and comply with health, safety, hygiene and environmental regulations
• in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes

 
Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with
• a friendly smile, acknowledging them, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant
• solutions
• Identifies customers and understand their preferences
• Take guest orders accurately at the buffet
• Explain menu items
• Prepare food items for the guest and present in line with standards
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution,
• escalating if necessary

 
Technical competencies

• E usage and storage
• Culinary Product Knowledge
• Cooking Methodology
• Legislation – food safety standards & regulations
• Environmental and sustainability standards
• Knife skills
• Waste management
• Stock control
• Basic Computer Skills

Core behavioural competencies

• Team Co-operation
• Dealing with customers - coping with rudeness,
• preparation of food
• Judgement through the senses viz aroma, taste,
• colour, texture
• Using culinary and kitchen equipment
• Following instructions
• Checking – availability of materials; working to
• specification
• Performing physical tasks – cleaning; tidying; cooking
• Continuous learning

 
Equity
Please Note that, Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.
 
POPI Statement
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
 
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
 
PLEASE APPLY HERE
 
 
 
 
 
 
 

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BARTENDER
Cape Town
Job Reference Number: SI-742
Department: F&B : Walk Up Bar
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 17
Salary: Market Related
GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.
 
Job Description
Main Purpose of the Job
To prepare and deliver exceptional beverage services within the banqueting and / or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed
 
Job Requirements
Minimum requirements (Education and Experience)

• Grade 12 preferred or Grade 10 (with relevant experience)
• 2 years previous experience as a bartender
• Cocktail bartending experience would be advantageous

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

 
Duties and responsibilities include

• Prepare mise-en-place, and conduct any other required checks and preparations for service
• Identify issues with regards the bar display and surrounding areas in terms of appearance/
• functioning of equipment and systems
• Stock bar for service
• Check cleanliness of own section or station

 
Service Execution

• Keep up to date with regards food products, trends and drinks methodologies required to
• deliver menus
• Understand and conduct all tasks in line with Food & Beverage standard operating
• procedures
• Take guest orders accurately and timeously and place in the system
• Explain menu items and make recommendations with regards beverage menu
• Mix drinks and present beverage in line with guest order and outlet standards
• Be attentive to guest requests
• Clear glasses after guests have completed their drinks
• Provide billing to guests
• Conduct cash-ups at the end of service
• Complete beverage stock sheets each shift
• Leverage opportunities to upsell on promotional items
• May be required to prepare cocktails in line with outlined recipes

 
Bar Standards

• Understand and conduct all tasks in line with F&B standard operating procedures
• Be aware of and comply with health, safety, hygiene and environmental regulations in the
• outlets
• Use and store operating equipment in line with specifications and safety regulations
• Participate in stock takes
• Conduct daily stock counts of bar smalls
• Resolve or report on any anomalies to the required standards
• Report on any breakages at the end of the shift

 
Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a
• friendly smile, acknowledging them on arrival and departure, and ensuring respect at all
• times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products, reward programme and current
• promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if
• necessary

 
Core behavioural competencies

• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking
• Following Instructions
• Team co-operation

 
Technical competencies

• Beverage / Cocktail Product Knowledge
• Barrister skills
• Operating equipment use & care
• Beverage service
• Communications skill
• Upselling skills
• Basic Computer Literacy
• Cashiering Services

 
 
Note:  
The appointment of a candidate is at Sun International's sole discretion, taking into account factors which Sun International considers relevant, including but not limited to Sun International's employment equity plan.
Please note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application was unsuccessful.
Please note further that by applying for this position, you consent to Sun International "processing" your "personal information" as these concepts are defined in Protection of Personal Information Act 4 of 2013 as well as to Sun International conducting various reference checks and/or confirming the accuracy of information provided by you.
 
PLEASE APPLY HERE
 
 
 
 
 
 
 

​FINANCIAL ACCOUNTANT
Worcester
Job Reference Number: SI-763
Department: A&G - Fin : Finance
Business Unit:
Industry: Banking/Finance And Investment
Job Type: Permanent
Positions Available: 1
Salary: Market Related
Situated in the picturesque Breede River Valley, and only an hour’s drive from Cape Town, the Golden Valley Casino is one of the most intimate casinos in the Western Cape. Whether you are in town for a small conference, travelling through Worcester or planning a weekend gaming getaway, this Worcester Casino will give you a taste of friendly Boland hospitality.
 
Job Description
Job Purpose
Responsible for the effective management of financial controls, reporting and accounting and operational team management with specific regard to achieving business profitability and improving financial operational standards in the unit. 
 
Key Performance Areas
Delivered Operational Financial Accounts:

• Oversee the financial reporting and analysis for F&B and hotel outlets on the property to ensure the financial performance and position of the company is accurate, up-to-date and complete.
• Monitor and manage productivities and payroll costs for the departments
• Oversee the completion of stock control processes.
• Investigate unusual variances relative to budget and previous year
• Conduct an analysis of F&B and Hotel business results and identify relative trends to ensure realistic forecasts
• Find solutions to resolve anomalies and follow-up to ensure execution or change in procedure
• Review Kofax Total Agility (KTA) queries for resolution
• Send manual payments to Shared Services Centre (SSC) for payment
• Assist SSC with AP accruals at month-end
• Request invoices to be created from SSC and distribute to concessionaires, rebates, sponsors, sundry
• Provide details of AR credit notes to SSC
• Request customer refunds to be paid by SSC
• Request bank transfers between accounts where required
• Request disposals, scrappings, impairments, revaluations of fixed assets
• Request vouchers to be processed by SSC via KTA.
• Provide details of departmental recharges to the SSC for processing
• Obtain details of changes to allocations after HODs have reviewed departmental income statements. Forward to SSC.
• Conduct spot checks on cash-ups
• Compile monthly and quarterly forecasts
• Compile annual Budgets and quarterly forecasts
• Manage departmental Capex requirements
• Review financial risks (on Risk Register) quarterly and address mitigating and aggravating circumstances     

Stock Management:

• Develop warehousing plans and objectives for the unit in line with the business strategy
• Adapts warehousing plans to meet changing operational business priorities and plans, collaborating with F&B operators to implement cost saving plans and promotions.
• Manage processes to maintain sufficient stock levels, taking into account holidays, different business levels for different days of the week, seasonal periods, marketing promotions and banqueting events.
• Conduct activities to manage inventory and stock levels and verification of stock counts; as well as resolution of issues surrounding products such as quality, quantity, delivery, services, promotional stock, stock outs, overstocking, obsolete stock, new products and returns
• Oversee the management of stock takes and rotation for all classes of inventory, identifying and communicating with F&B Management and Executive Chef with regards slow moving stock items for consumption decisions
• Manage cost control against budgets ensuring there are no incidents of fraud or mismanagement of resources

Accounting Compliance Management:

• Oversee accounting standards and processes at a unit level
• Focus on improving processes in the unit
• Integrates Group standards into Unit Operations
• Align and update practices with new legislative and tax regulations
• Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any financial risk to the business.
• Monitor compliance to financial procedures, costs, controls and productivities
• Complete relevant statutory returns
• Complete Annual Insurance declaration accurately according to unit financial position and requirements.
• Lodge liability claims and follow up to ensure resolution according to legal and policy requirements.
• Communicate standards and regulations with team to ensure compliance is achieved

Financial Reporting:

• Co-ordinate month end and year end activities and reporting
• Co-ordinate internal and external financial audits
• Commentary on monthly management accounts
• Assistance with annual financial statements
• Financial reporting on departmental projects and initiatives
• Compile tax packs
• Compile quarterly board packs
• Interpret results and provide value-adding recommendations to optimise financial performance (with regards product, process and practices) within the various areas of the operation.
• Compile and provide reports in line with Gaming Board and management requirements that assists stakeholders in making relevant decisions.

People Management:

• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Manage employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Provides resources and removes obstacles to performance
• Recruit and resource for talent for positions within the department
• Onboarding of new staff members

Stakeholder Relationship Management:

• Act as the SME on Financial statutory legislation and tax requirements
• Communicate actively with departmental managers to review cross-departmental impacts and reconcile data
• Communicate with Financial Operations Manager and report on revenue and financial position as required
• Liaise extensively with the SSC to ensure all processes are being followed
• Partner with Business Managers to ensure management are kept updated on latest developments; risks identified and recommendations
• Provides support and training to accounting teams
• Manages non-conformance issues
• Monitor financial performance of various departments and consult with Functional Managers on results and areas of concern
• Report and consult with management on risk areas and remedial action to be taken
• Present results to management

 
Job Requirements
Education and Experience

• Grade 12
• B.Com Honours (CTA) with completed articles or equivalent
• At least 6 years' experience in a general financial management environment
• Experience in the control of stock
• Experience in a hospitality/gaming environment an advantage. 
• Ability to work shifts that meet operational requirements
• Meeting the requirements for key gaming licence

 
Skills and Knowledge
Core and Personal Behavioural competencies:

• Decision-making
• Analysing
• Taking action (initiating, improving, Organising, Delegating)
• Implementing skills (Managing projects, driving results, creating customer experiences)
• Controlling (procedures, deadlines, risks, relationships)
• Maintaining focus
• Emotional maturity
• Relating (interacting, valuing diversity)
• Collecting information (sourcing, checking documenting facts)
• Assuring quality
• Leading people

 
Technical / Proficiency competencies:

• Knowledge of statutory legal and tax requirements
• Strong technical knowledge including IFRS developments
• Strong knowledge of accounting systems
• Team Planning
• Stock control including F&B, OE and OS
• Proficiency in MS Office
• IFS Finance an advantage
• Keep abreast of new developments in the financial and tax fields
• Integrity
• Process Improvements
• Strong numerical skills
• Technology trends
• Vendor Relationship and contract management

 

Additional Information
Please Note that, Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions. Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed.  In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement. Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.
 
PLEASE APPLY HERE

​RESTAURANT MANAGER - LBDJ
Cape Town
Job Reference Number: SI-762
Department: F&B : Management
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related
InterContinental Table Bay Cape Town is recruiting a Restaurant Manager - LBDJ that is an inspiring and results-driven to lead one of Cape Town’s most iconic dining spaces, delivering unforgettable guest experiences with passion and precision.
 
Job Description
Job Purpose
Responsible for the effective day-to-day management of the restaurant outlet (including food and beverage service) and the management of the team with specific regard to achieving profitability, maximising operational efficiencies and productivities; maintaining the restaurant product and standards of operation; maximising customer satisfaction; controlling operating equipment and stock, and developing a competent team.
 
Key Performance Areas
Business Plan Implementation

• Develop outlet objectives and deliverables in line with Unit F&B strategy
• Facilitate the communication and implementation of F&B deliverables for the outlet
• Conduct risk analyses i.t.o impact on short term profit margins
• Provide clear delegation of authority and accountability for deliverables
• Manage and allocate people and operational resources 
• Communicate plans relative to promotions and strategies to relevant staff and stakeholders within the unit
• Align plans with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property

Shift Management

• Put in place staff scheduling and duty allocations to ensure maximum coverage
• Handle shift briefings / handovers / shift reports
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
• Provides feedback and reports back to management on the performance and challenges within the restaurant
• Manage the control of stock and operating equipment as per SOP for the outlet
• Cash-ups at the end of the shift
• Completes shift reports

Restaurant Product Enhancement

• Monitor service offering / products and pricing within restaurants
• Make recommendations of improvements to the product and service offering
• Compile and co-ordinate the food and beverage promotional calendar for the outlet
• Monitor customer service standards in the outlet and identify any areas of concern
• Conduct maintenance walkabouts for front of house and back of house areas
• Monitor health, safety, hygiene and environmental elements in the outlet
• Monitor the use and storage of OE
• Monitor stock control and OE control processes
• Investigate variances / discrepancies and take necessary action to correct

F&B Standards & Governance

• Monitor F&B standards and processes
• Align practices with new legislative compliance around health, hygiene, safety and the environment
• Implement sufficient control measures (including systems and processes) & checks within each outlet to mitigate any financial risk to the business. All staff in F&B to adhere the policy and procedures.
• Conduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance
• Encourage a waste management culture and ensure all staff are trained.
• Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these

People Management 

• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Manage productivities and payroll costs for the outlet
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Manage employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Provides resources and removes obstacles  to performance
• Recruit and resource for talent for positions within the department
• Onboarding of new staff members

Budget management 

• Participate in the preparation of budget forecasts & controls for the outlet
• Consolidate Capex requirements for specific outlets
• Guide and consolidate the completion of Cost of Sales reports including:
• Theoretical COS per outlet for food & beverage respectively.
• Recipes – Recipe links needs to be in place to ensure accuracy and legitimacy of theoretical as well as put us in a position for the theoretical to be system generated.
• Food recipe – All menu item food recipes to be reviewed and signed off and where needed recaptured into the system MC or IFS to ensure accurate food theoretical.
• Procurement – All supplier prices and supplier price quotes to be reviewed and monitored on a monthly basis going forward to ensure we monitor and track price movements to minimize input cost fluctuations.
• Cost control – oversee the conducting of accurate stock takes in line with Company process. Use stock takes variance reports to manage underperforming outlets in relation to COS
• Contribute to month-end financial commentary for the outlet

Customer Relationship Management

• Ensures that guests are treated with courtesy and respect at all times
• Interact with guests and provide professional service standards and solutions
• Handle any escalated complaints, disputes and suggestions as required
• Engage with customers and provide a customer experience within the outlet / on the floor that will support brand loyalty ensuring SI as the brand of choice
• Be present on the floor during service / promotions or functions
• Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, etc)
• Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
• Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property

 
Job Requirements
Education

• Grade 12
• 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level

Experience

• 5-6 years in the food and beverage industry of which at least 2 years’ experience in a supervisory role within the food and beverage environment 

Work conditions and special requirements

• Ability to work shifts that meet operational requirements
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirement

 
Skills and Knowledge

• Food & Beverage Costing
• Food & Beverage Product Knowledge
• Speciality beverage knowledge – wine, barrister
• Team Planning
• Operational Management
• Product Development
• Stock control
• Intermediate Computer Skills
• Micros / Opera is preferred

Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans. 
 
PLEASE APPLY HERE