SUN INTERNATIONAL IS HIRING

IT GOVERNANCE & RISK MANAGER
Gauteng
Job Reference Number: HO-IT12-56
Department: A&G - IT : IT Governance
Business Unit:
Industry: Information Technology
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Join Sun International as an IT Governance & Risk Manager; you’ll protect critical systems, strengthen business resilience, and give leaders the confidence to move forward in a complex, highly regulated environment.

Job Description
The IT Governance & Risk Manager is responsible for establishing, maintaining, and implementing an enterprise-wide IT Governance Framework that embeds regulatory compliance, risk mitigation, and business continuity across Sun International. The role leads the development and execution of technology risk management, IT Business Continuity Management (BCM), and Disaster Recovery (DR) programmes, ensuring alignment with business objectives, regulatory standards, and industry best practices. By fostering a risk-aware culture and enabling proactive resilience, this role safeguards the organisation against disruptions and supports sustained operational integrity. (This role is based in JHB/CPT/DBN)
Governance Framework & Policy Management:

Establish and embed a documented IT Governance Management Framework aligned with business and IT strategies
Create and maintain a library of IT policies, standards, and SOPs compliant with gaming regulations and legislative requirements
Communicate governance activities and decisions to IT and business leadership

Risk Management & Compliance:

Integrate Group Risk ERM methodologies into the IT operational risk register and implement sufficient control measures
Facilitate risk workshops to identify, categorise, assess, and rate IT-related risks
Maintain the risk register and monitor key risk indicators (KRIs) and control effectiveness
Undertake risk reviews and lead end-to-end remediation planning and monitoring

Business Continuity & Disaster Recovery

Develop and execute BCM and DR policies, roadmaps, and strategic priorities
Facilitate Business Impact Assessments (BIAs) for critical functions and business units
Coordinate regular DR testing, design annual Group DR exercises, and document lessons learned
Develop and maintain the crisis management plan and support crisis management teams

Security & Incident Coordination

Provide technical security expertise and oversee the response to cyber incidents and technology disruptions
Ensure incident response plans align with ISO standards and best practices
Track and remediate gaps from DR failover tests for key applications and critical business areas

Reporting & Continuous Improvement

Develop dashboards and meaningful metrics to track BCM objectives, emergency capability, and risk exposure
Perform gap analyses on existing processes and technologies to identify improvement opportunities
Stay current with incident response, digital forensics, and legal requirements relevant to South Africa

Job Requirements

Degree in Information Systems, Computer Science, or related field
ISO 22301 Lead Implementor Certification
BCI Certification (Member or Associate of BCI Institute)
12+ years in IT governance, risk management, business continuity, or IT audit roles
Experience in IT architecture and control assessments
Knowledge of IT governance frameworks (COBIT, COSO, ITIL, King IV) and BCM standards (ISO 22301)
Understanding of data environments, threat vectors, and mitigating controls

PLEASE APPLY HERE

IT APPLICATIONS PORTFOLIO MANAGER
Gauteng
Job Reference Number: HO-IT21-01
Department: A&G - IT : IT Applications
Business Unit:
Industry: Information Technology
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Step into a high-impact IT leadership role at Sun International, where your decisions shape iconic brands and unforgettable guest experiences. This is your chance to lead at scale, influence the future and leave a lasting digital legacy

Job Description
The IT Applications Portfolio Manager is accountable for the strategic leadership, governance, and operational delivery of Sun International’s application portfolio across Gaming, Hospitality, ERP, and other critical business domains. The role translates business strategies into integrated technology solutions, ensuring optimal system performance, regulatory compliance, and continuous value realisation. By fostering a high-performance applications team and embedding industry best practices, this role enables sustainable IT operations and supports the organisation’s current and future business objectives. (This role is based in JHB/CPT/DBN)

Key Responsibilities:
Portfolio Strategy & Roadmap:

Establish and maintain the IT applications technical support strategy and framework for Gaming, Hospitality, ERP, and other business systems
Develop and execute a 12–24 month applications support roadmap, covering platform, patch, configuration, and capacity management
Oversee the development, planning, delivery, and modification of solution components across the application portfolio

Governance & Compliance:

Integrate business continuity and security programmes into application architecture and operations
Maintain an asset register of application resources and oversee IT audits, access management, and quarterly compliance reviews
Ensure all practices align with policy, frameworks, and legislative requirements

Delivery & Performance Management

Facilitate release management processes, including planning, scheduling, and controlling deployments to test and live environments
Control and validate systems documentation (source code, technical specs, release notes, test cases)
Develop metric reporting on application performance and control environments

Team & Supplier Management

Provide inspirational leadership, team management, and change interventions to nurture a performance-driven culture
Build, negotiate, and manage relationship agreements with key suppliers and business partners
Shared accountability for portfolio budget and expense management

Architecture & Innovation

Conduct proactive investigations into technology application requirements and deliver architectures to support current and future business processes
Manage application software and licences, ensuring configurations follow best practice
Oversee feasibility research, risk assessments, cost-benefit analyses, and solution design

Job Requirements

BTech or equivalent in Information Technology, Computer Science, or related field
Qualification in Business Administration or Management
ITIL Foundations Certification (preferred)
10+ years in IT operations with demonstrable experience in IT applications management
5+ years managing a team of IT professionals
Working knowledge of Gaming Systems, Hospitality Systems, ERP, and Online Platforms
Demonstrable understanding of project management principles

PLEASE APPLY HERE

FRONT OFFICE MANAGER
Cape Town
Job Reference Number: SI-650
Department: Rooms : Front Office
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

InterContinental Table Bay Cape Town are seeking a dynamic, guest-centric Front Office Manager who will lead from the front and inspire a high-performing team. This role sits at the heart of the guest journey, ensuring seamless operations, elevated service standards and unforgettable first impressions.

Job Description
Job Purpose
The Front Office Manager is accountable for the monitoring, team management and delivery of front of house activities (check-in, check-out, night audit, guest relations and luggage services), ensuring that internal (SOP’s) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided by the department is professionally executed in line with Sun International standards and legislative requirements.

Key Performance Areas
Delivered Rooms/ Front Office Plan

Develop front office objectives and deliverables in line with business unit strategy and the customer value proposition, plan and standards
Complete competitor analyses and provide input into present and future rooms products, rates and services by determining and evaluating current and future customer trends.
Critically evaluate the front office and accommodation customer experience and manage the improvement and innovation of products and offerings in line with leading practice
Develop a plan around the customer experience at important touchpoints in the customer’s journey from arrival, through to check-in, rooming of the guest, luggage services, guest relations and check-out processes.
Conduct risk analyses i.t.o impact on short term occupancies and profit margins
Elicit new business opportunities and leverage relationships to ensure cost efficiency; increase revenues, competitive edge and business growth
Collaborate with revenue management to develop and execute campaigns and initiatives to enhance the customer experience and return on investment
Compile plans and manage the execution of any new projects and offerings within hotel rooms, such as refurbishments
Provide clear delegation of authority and accountability for deliverables
Develop and facilitate personalised plans for unique customer requirements in the cases of VIP guests, including butler services, etc.
Review and manage customer feedback received via various channels e.g. Inquba respond to good or bad customer feedback

Hotel Revenue Optimisation

Review system and report on demand forecasting and yield management including short (1-3 months); medium (3-6 months) and long term (6 -12 month) initiatives to achieve targets.
Collaborate with Revenue Management to make recommendations to adjust plans in line with statistics and current and forecasted bookings including overbooking statistics, hurdle values; length of stay values, etc.
Monitor and review reservations bookings, analysing the data in terms of market segments and channels
Check the room nights and revenue picked up or dropped off; as well as actuals against budget and forecasts
Check for advance days, weeks and months and resolve any inventory imbalance issues, overselling of room types and sold out dates.
Make value add recommendations and cost effective competitive solutions that address inefficiencies, opportunities or risks in order to achieve targets
Oversee the planning and execution of Group arrivals to ensure efficient and streamlined check-in, check-out experience
Drive the customer value proposition

Rooms / Front Office Standards & Governance

Oversee the development, updating and implementation of Front office standards and processes at a unit level
Align practices with new legislative compliance, including regulations around health, hygiene, safety and the environment; as well as customer-related regulations
Monitor and enforce all cash-handling, cash-checking and credit policies and practices
Implement sufficient control measures against standards (including systems and processes) & checks within each outlet to mitigate any risk to the business, viz master key control, cash-up procedures.
Conduct quality assurance around the delivery of customer experiences, including courtesy calls
Conduct weekly walkabouts of all front of house and back of house areas to monitor housekeeping and aesthetic appearance of the front office and other guest areas, including conducting room checks
Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these

Front Office Operational Management

Maintain master key control
Oversee all cash-up procedures, verifying all bank deposits at the end of the shift
Review occupancies and monitor selling status of rooms on a daily basis, to ensure revenues are maximised, including flash reports, allowances, etc.
Analyse rate variance, review credit report and closely monitor daily house counts and no-shows
Monitor the rooms system to ensure data hygiene and complete customer information
Oversee the maintenance of par levels of stationery and front office supplies
Prepare revenue and occupancy forecasting
Review daily front office work and activity reports generated by night audit
Oversee the development and tracking of a comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs
Monitor high balance guests and take any necessary action
Collaborate and act as an advisor around front office operational management team with regards standards; procedures and product enhancement
Oversee the planning and integrated management of projects in the rooms environment e.g. refurbishments
Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers from arrival and throughout the customer’s stay
Monitor and verify room status information, ensuring this is accurate and communicated to relevant stakeholders
Identify and optimize service delivery

People Management

Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
Identification of employee training needs
Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
Monitor adherence to SOPs including conducting of quality assurance calls
Manage employee relations and disciplinary processes (when necessary) within the department
Facilitate staff communication and motivation
Perform and document performance contracting, reviews and development discussions
Provides resources and removes obstacles to performance
Recruit and resource for talent for positions within the department
Onboard new staff members in the department

Budget management

Develop and manage the rooms / front of house budget including:
- Revenue maximisation
- Cost management
- Financial reporting for the function occupancies and rooms revenues
Manage costs and authorise spend in line with budget for individual and collective segments
Conduct accurate forecasting of revenues for allocated market segments in alignment with strategies
Provide input to rate strategies and guidelines to generate targeted revenues
Defines Capex requirements

Customer Experience Management

Ensures that guests are treated with courtesy and respect at all times
Interact with guests and provide professional service standards and solutions
Handle any escalated complaints, disputes and suggestions as required
Engage with customers and provide a customer experience within the hotel / on the floor that will support brand loyalty ensuring SI as the brand of choice
Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, opening times of restaurants; activities);
Compile plans and flag VIP guests to ensure their experience during their stay is exceptional; including a smooth VIP check-in, check-out experience, accurate billing and a personalised experience
Provide post-mortem feedback with regards rooms promotions and campaigns to ensure these are always relevant and effective
Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property
Follow up on Customer feedback whilst the customer is still on site to ensure that any negative customer experiences are turned around to a positive experience

Job Requirements
Education

Grade 12
3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level

Experience

Minimum of 7 years’ experience with 3 years in a supervisory /management position in the hospitality industry
Previous experience in duty management is an advantage

Work conditions and special requirements

Ability to work shifts that meet operational requirements (including public holidays, night work and weekends)
Physically able to stand for extended periods of time

Skills and Knowledge

Corporate & industry knowledge
Product knowledge & standards – rooms, facilities, promotions, etc.
Advanced written and verbal communication skills
Marketing segmentation
Rooms forecating
Accommodation pricing structures
Proficiency in MS Office Suite, Opera
Business Acumen
Financial Acumen
Report writing
Night audit
Contract management
Knowledge and application of legislation relating to Safety, Health and the environment
Team Planning

Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

PLEASE APPLY HERE

COMMIS CHEF
Cape Town
Job Reference Number: SI-648
Department: F&B : Room Service
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 9
Salary: Market Related

InterContinental Table Bay Cape Town is seeking a passionate and driven Commis Chef to join our culinary team.

Job Description
Job Purpose
Responsible for the food preparation and presentation of exceptional culinary products for the restaurant / banqueting / hotel operations according to Sun International’s ** operational excellence standards, procedural compliance and customer experience expectations.

Key Performance Areas
Food Preparation

Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
Prepare mise-en-place, conduct checks and preparations for service in line with SOP
Support Chef de Partie in the daily operation and preparation of food / menu items according to recipe guidelines and preparation techniques – including preparation of vegetables, sauces, salads, cold starters; and hot dishes
Control food stock and food cost in own section by minimising waste and off-cuts
Check food stocks - reporting on shortages, throwing out food that is close to expiry and keep the fridge areas in good order.
Resolve or report on any anomalies / spoilages to the required standards to management chefs

Culinary Governance standards

Arrive at work ready for service dressed in relevant PPE with culinary tools / knives
Identify issues with regards own work station appearance and functioning of equipment and systems Check cleanliness of own section or station
Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
Use and store operating equipment in line with specifications and safety regulations
Participate in stock takes

Customer Engagement

Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Take guest orders accurately at the buffet
Explain menu items
Prepare food items for the guest and present in line with standards
Educate customers on business unit facilities, products and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements
Education

Grade 12
1-Year Culinary Certification or equivalent national qualification in culinary skills at Certificate level
Membership with South African Chef’s Association and other relevant culinary accreditation

Experience

6 months experience in culinary operation

Skills and Knowledge

Team Co-operation
Dealing with customers
Preparation of food
Judgement through the senses viz aroma, taste, colour, texture
Using culinary and kitchen equipment
Following instructions
Checking – availability of materials, working to specification
Performing physical tasks – cleaning, tidying, cooking
Continuous learning
OE usage and storage
Culinary Product Knowledge
Cooking Methodology
Legislation – food safety standards & regulations
Environmental and sustainability standards
Knife skills
Waste management
Stock control
Basic Computer Skills

WAITRON
Cape Town
Job Reference Number: SI-647
Department: F&B : Atlantic
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 11
Salary: Market Related

InterContinental Table Bay Cape Town is seeking an energetic and guest-focused Waitron to deliver warm, attentive service and memorable dining experiences.

Job Description
Job Purposes
Responsible to prepare and deliver exceptional food and beverage services to our customers within the restaurant operations / banqueting operations and on the casino floor, ensuring that internal (SOP) standards are continuously achieved and professionally executed

Key Performance Areas
Prepared Work Area

Prepare mise-en-place, place settings and any other required checks and preparations for service
Set-up and break down for functions in line with event requirements and start times (when required)
Identify issues with regards the outlet’s floor appearance/ functioning of equipment and systems
Check cleanliness of own section or station
Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
Use and store operating equipment in line with specifications and safety regulations
Participate in stock takes
Resolve or report on any anomalies to the required standards

Service Execution

Keep up to date with regards food products, trends and cooking methodologies required to deliver menus
Understand and conduct all tasks in line with Food & Beverage standard operating procedures
Take guest orders accurately and timeously
Place guest orders in the system
Explain menu items
Make recommendations with regards beverages and menu items
Interact with kitchen staff respectfully around any special requests
Deliver food and beverage dishes to customers and present in line with standards
Be attentive to guest requests
Clear tables after guests have completed their meal
Provide billing to guests (where relevant)
Conduct cash-ups at the end of service (where relevant)
Leverage opportunities to upsell on promotional items

Customer Engagement

Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products, reward programme and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements
Education

Grade 12 preferred

Experience

2 years previous experience as a waiter

Skills and Knowledge

Food & Beverage Product Knowledge
Food Service
Operating equipment use & care
Beverage service
Communications skill
Upselling skills
Basic Computer Literacy
Cashiering Services

LINEN TEAM LEADER
Cape Town
Job Reference Number: SI-646
Department: Rooms : Housekeeping
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 3
Salary: Market Related

InterContinental Table Bay Cape Town is seeking a detail-driven 3 Linen Team Lead to oversee linen operations and maintain the highest standards of quality and efficiency.

Job Description
Job Purpose
The Linen Team Leader is responsible for coordinating and supervising day-to-day linen, laundry, and uniform operations; ensure efficient distribution and stock control; maintain order in linen areas; and support team performance and service delivery in line with housekeeping standards.

Key Performance Areas

Supervise daily distribution, collection, and return of linen across guest areas and departments
Ensure cleaning carts are correctly stocked before shifts and cleared after use
Maintain uniform issue/return records and support minor repairs or replacements
Monitor linen and uniform condition; report damaged or condemned stock
Maintain par stock levels by monitoring usage and notifying manager of shortages
Assist with monthly stocktakes for linen, uniforms, and amenities
Organise and label stock in storage areas, ensuring cleanliness and safety standards
Track laundry flow and usage using basic logs or linen tracking tools
Check basic equipment functionality and report faults immediately
Monitor chemical levels and usage in line with SOPs and refill or report as needed
Ensure all laundry and linen items are sorted and handled per hygiene standards
Lead shift briefings and allocate duties based on roster and occupancy
Support onboarding of new team members and assist with on-the-job training
Monitor team grooming and conduct; escalate issues where necessary
Assist with shift reports and communicate operational updates to relevant teams
Support guest laundry delivery or collection when required
Address guest queries courteously; refer complex complaints to the manager
Liaise with other departments to coordinate linen delivery schedules
Promptly reporting and resolving issues related to shortages, damaged or poor-quality stock.
Tracking and confirming delivery schedules to avoid disruptions in linen availability.
Coordinating returns or replacements of faulty items in line with supplier agreements.
Maintaining open communication with vendors and suppliers to improve service efficiency and build strong working relationships.
Ensuring all supplier interactions are documented and aligned with internal procurement or inventory procedures
Working closely with the Housekeeping Manager to forecast linen needs based on occupancy levels and special events.

Job Requirements
Education

Grade 12

Experience

5 years’ experience in housekeeping/ or an inventory control environment, inclusive of 2 years’ experience in a supervisory role

Work conditions and special requirements

Ability to work shifts that meet operational requirements (including public holidays, night work and weekends)
Physically able to stand for extended periods of time

Skills and Knowledge

Checking (attention to detail)
Taking ownership
Responding with urgency
Collaborating
Collecting Information (listening; asking questions)
Dealing with Customers
Following Instructions
Team co-operation

HOUSEKEEPING TEAM LEADER
Cape Town
Job Reference Number: SI-645
Department: Rooms : Housekeeping
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 5
Salary: Market Related

InterContinental Table Bay Cape Town is recruiting 5 x Housekeeping Team Leads to join our dynamic operations team. This is an exciting opportunity for hands-on leaders who are passionate about standards, teamwork and delivering immaculate guest experiences in a luxury hotel environment.

Job Description
Job Purpose
The Housekeeping Team Leader is responsible for supervising daily housekeeping operations, ensuring cleanliness and presentation standards in guest rooms, public areas, kitchens, and back-of-house areas, supporting the property in achieving service excellence, operational efficiency, and compliance with hygiene and safety standards, while motivating the team to deliver consistently high levels of guest satisfaction.

Key Performance Areas

Allocate duties and supervise shift schedules based on business occupancy
Conduct shift briefings, handovers, and daily operational walkabouts
Monitor cleaning activities and ensure SOPs, hygiene, and safety protocols are followed
Step in to perform housekeeping tasks as needed during high-demand or low-staff periods
Be present on the floor to assist guests, resolve complaints, and manage special requests
Oversee execution of personalised services (e.g. turndowns, VIP amenities)
Promote a courteous and professional environment that supports brand loyalty
Supervise attendance, grooming, performance, and conduct of housekeeping staff
Provide on-the-job coaching and training on standards, promotions, and protocols
Support onboarding of new staff and contribute to team motivation and communication
Conduct inspections of rooms and public areas to ensure quality and presentation standards
Monitor and report maintenance, pest control, and hygiene issues
Ensure health, safety, and environmental compliance across all housekeeping zones
Monitor usage and stock levels of linen, amenities, uniforms, and supplies
Requisition supplies when needed and manage distribution
Ensure correct handling and maintenance of cleaning equipment
Support inventory counts and report discrepancies or damaged stock
Provide updates to management on floor conditions, guest issues, and team performance
Complete daily shift reports and communicate guest preferences and VIP requirements
Relay updates and operational instructions to team members effectively
Report maintenance defects and issues to appropriate department.
Encourage teamwork, motivation and professionalism.
Coordinate with Front Office and other departments to meet guests’ expectations
Maintain cleaning records and inspection reports
Update room status and report to the Front Desk
Enforce proper use of chemicals and cleaning equipment
Ensure all team members follow H&S protocols and procedures.

Job Requirements
Education

Grade 12

Experience

5 years’ experience in a housekeeping role, inclusive of 2 years in a supervisory/team lead role
Previous experience in hotel housekeeping is require

Work conditions and special requirements

Ability to work shifts that meet operational requirements (including public holidays, night work and weekends)
Physically able to move operating equipment and furniture to perform housekeeping activities

Skills and Knowledge

Housekeeping industry knowledge – HACCP; FCS standards
Quality Assurance
Housekeeping Product knowledge & standards
Housekeeping tools and chemicals
Cleaning techniques including specialised cleaning
Written and verbal communication skills
Proficiency in MS Office Suite, Opera
Knowledge and application of legislation relating to Safety, Health and the environment

ASSISTANT FRONT OFFICE MANAGER
Cape Town
Job Reference Number: SI-644
Department: Rooms : Front Office
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

InterContinental Table Bay Cape Town is recruiting for Assistant Front Office Manager who is passionate about guest service and operational excellence.

Job Description
Job Purpose
The Assistant Front Office Manager is accountable for supervising front desk activities (check-in, check-out, night audit), ensuring that internal (SOP’s) and external (tourism grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided by the department is professionally executed in line with Sun International standards and legislative requirements.

Key Performance Areas
Shift Supervision

Put in place staff scheduling and duty allocations to ensure maximum coverage
Handle shift briefings / handovers / shift reports
Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
Manage staff appearance and floor appearance/ functioning of equipment and systems for the outlet
Report and resolve any issues experienced
Manage the control of stock and operating equipment as per SOP for the department
Cash-ups at the end of the shift
Complete shift reports
Facilitate the preparation of welcome letters/cards; VIP amenities and any special requests for guests visiting the property (e.g. special flowers/cake)
Meet and greet and ensure VIP customers; return customers; guests in high-paying room categories (e.g. Presidential suites); special Occasion customers enjoy exceptional experiences

Front Office Operations

Monitor and verify room status information, ensuring this is accurate and communicated to relevant stakeholders
Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
Oversee and supervises guest arrivals and departures with the front office team
Participate in checking-in and checking out guests as required and review the rooms system to ensure data hygiene and complete customer information
Maintain master key control for the shift
Review daily front office work and activity reports generated by night audit
Supervises the management of debtors, group and individual guest invoicing and cash operations.
Conduct cash-up procedures, verifying all bank deposits at the end of the shift
Monitor all receptionists to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
Develop and track a comprehensive filing system with back-up documentation of, vouchering, schedules, forecasts, reports and tracking logs
Co-ordinate internal audit procedures, ensuring that procedures (including the pricing policy) are duly applied.

People Supervision

Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
Identification of employee training needs
Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
Supervise employee relations within the department
Staff communication and motivation
Performance contracting, reviews and development
Assist in providing resources and removing obstacles to performance
On boarding of new staff members

Financial Control

Authorise spend in line with budget
Report on any variances for the department

Delivered Customer Experience

Ensures that guests are treated with courtesy and respect at all times
Interact with guests and provide professional service standards and solutions
Handle any escalated complaints, disputes and suggestions as required
Engage with customers and provide a customer experience within the hotel / on the floor that will support brand loyalty ensuring SI as the brand of choice
Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, opening times of restaurants; activities;
Compile plans and flag VIP guests to ensure their experience during their stay is exceptional; including the smooth movement of VIP’s to and from activities or restaurants; providing different options and activities, including external offerings, personalising their experience
Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property
Follow up on Customer feedback whilst the customer is still on site to ensure that any negative customer experiences are turned around to a positive experience

Job Requirements
Education

Grade 12
3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level

Experience

Minimum of 3 years’ experience as an receptionist in a front office environment
Previous experience in a supervisory or duty management role in a similarly graded star hotel is an advantage
Ability to work shifts that meet operational requirements (including public holidays, night work and weekends)
Physically able to stand for extended periods of time

Skills and Knowledge

Collecting Information
Team Co-operation
People Supervision
Appraising & developing
Problem-Solving
Analytical skills
Attention to detail
Reviewing / evaluating information and data
Emotional resilience
Dealing with Customers (including dealing with conflict)
Self-driven and presentable
Valuing Diversity & Inclusiveness
Corporate & industry knowledge
Product knowledge & standards – rooms, facilities, promotions, etc.
Proficient English written and verbal communication skills
Accommodation pricing structures
Proficiency in MS Office Suite, Opera
Business Acumen
Basic Financial Acumen
Night audit procedures
Knowledge and application of legislation relating to Safety, Health and the environment

WAREHOUSE ASSISTANT
Cape Town
Job Reference Number: SI-638
Department: A&G - Fin : Warehouse
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.

Job Description
Main Purpose of the Job
The warehouse assistant will be responsible to move and transfer stock within and from the warehouse to various outlets across the complex to ensure sufficient stock levels in line with operational requirements, and according to Company standards and regulations

Minimum requirements (Education and Experience)
Minimum Grade 10

Work conditions and special requirements
Physically able to work and stand for long periods of time
Physically able to move heavy stock

Scope and limits of the job
Physically move and transfer stock between the warehouse and multiple outlets within the business unit

Job Requirements
Duties and responsibilities include
Stock Transfers

Get picking list from the stock controller and issue the goods as per SOP
Pack stock on arrival and assist with stock rotation- ensuring old goods are in front to be picked first
Move and transfer stock within and from the warehouse to various outlets on the complex
Store stock in line with safety standards
Clean storage areas and equipment
Participate in stock takes on a monthly basis; and recounts when necessary
Report on obsolete stock

Technical competencies

Product knowledge
Stock control procedures
SHE legislative requirements
Numerical skills
English written & verbal communication skills
Proficiency in MS Office Suite

Core behavioural competencies

Checking or Attention to detail
Following instructions

Additional Information
Please note that preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.

POPI Statement
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

PLEASE APPLY HERE

CASHIER
Cape Town
Job Reference Number: SI-641
Department: Cashiering : Cashiering
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 9
Salary: Market Related

GrandWest Casino and Entertainment World is hiring. Join our dynamic team and help create unforgettable experiences every day. Exciting opportunities across hospitality, gaming, and entertainment await you.

Job Description
Job Purpose
Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas on the gaming floor (including caions and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations.

Key Performance Areas
Prepared Work Area

Check work area and ensure all equipment is functioning and ready for service
Check cleanliness of own section or station
Communicate and follow-up on the correction of any equipment faults or defects

Customer Engagement

Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Cash Desk Transactions

Handle all player transaction requirements with regards the exchange of cash, chips,vouchers and smart cards and paying out ‘winnings’
Reconciliations (treasury, automated cashier machine, chip) are completed daily
Calculate and execute pay-outs
Accurately conduct financial transactions on the gaming systems
Identifies and escalates suspicious transactions and possible fraudulent activity
Conduct cash-ups and reconcile float at the end of service
Substantiate and report on any float variances
Secure and transport float as required
Guest information and copies of trading and transactional documentation is accurately recorded in the system
Supporting documents have been generated for auditing purposes

Job Requirements
Education

Grade 12 or Equivalent

Experience

Previous experience in a customer facing / cashiering role
Experience in the gaming industry would be an advantage
Successful completion of the Cashier Training School requirements.

Skills and Knowledge
Core & personal behavioural competencies

Problem Solving
Collecting Information (listening; asking questions)
Dealing with Customers
Attention to detail
Checking (accuracy in the handling and recording of transactions)
Following Instructions
Emotional resilience
Honesty in the handling of cash
Presentable

Technical / proficiency competencies

English verbal communication skills
Numerical skills (calculations)
Cash / credit transaction knowledge
Detect fraudulent currency
FICA threshold and suspicious transaction reporting
Cash desk equipment usage and maintenance
Cashiering administration
Count
Basic computer skills

Note:
The appointment of a candidate is at Sun International's sole discretion, taking into account factors which Sun International considers relevant, including but not limited to Sun International's employment equity plan.
Please note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application was unsuccessful.
Please note further that by applying for this position, you consent to Sun International "processing" your "personal information" as these concepts are defined in Protection of Personal Information Act 4 of 2013 as well as to Sun International conducting various reference checks and/or confirming the accuracy of information provided by you.

PLEASE APPLY HERE

BARTENDER
Cape Town
Job Reference Number: SI-452
Department: F&B : Union Bar
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 3
Salary: Market Related

InterContinental Table Bay Cape Town is recruiting for 8 x Bartender positions. We are looking for passionate and energetic Bartenders to join our Food & Beverage team. If you have a passion for mixology, enjoy working in a fast-paced environment, and thrive on guest interaction, we’d love to hear from you!

Job Description
Job Purpose
To prepare and deliver exceptional beverage services within the banqueting and / or restaurant operations to ensure that internal (SOP) standards are continuously achieved and professionally executed.

Key Performance Areas
Prepared Work Area

Prepare mise-en-place, and conduct any other required checks and preparations for service
Identify issues with regards to the bar display and surrounding areas in terms of appearance/ functioning of equipment and systems
Stock bar for service – counting stock daily & sharing reports at the provided times
Check cleanliness of own section or station – complete all cleaning tasks and checklists

Service Execution

Keep up to date with regards food products, trends and drinks methodologies required to deliver menus
Understand and conduct all tasks in line with Food & Beverage standard operating procedures
Take guest orders accurately and timeously and place in the POS system
Full menu knowledge - Explain menu items and make recommendations with regards beverage menu
Mix drinks and present beverage in line with guest order and outlet standards
Be attentive to guest requests – be proactive to guests needs.
Clear glasses after guests have completed their drinks
Provide billing to guests
Conduct cash-ups at the end of service
Complete beverage stock sheets each shift
Leverage opportunities to upsell on promotional items

Bar Standards

Understand and conduct all tasks in line with F&B standard operating procedures
Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
Use and store operating equipment in line with specifications and safety regulations
Participate in stock takes
Conduct daily stock counts of bar smalls
Resolve or report on any anomalies to the required standards
Report on any breakages at the end of the shift

Customer Engagement

Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Identifies customers and understand their preferences
Educate customers on business unit facilities, products, reward programme and current promotions
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements
Education

Grade 12 preferred (with relevant experience)

Experience

2 years previous experience as a bartender ( knowledge in correct wine service techniques & cocktail making)

Work conditions and special requirements

Ability to work shifts that meet operational requirements – offering flexibility: including weekends, morning shifts, evening shifts, public holidays
Physically able to move operating equipment
Have an open attitude to perform similar functions in alternative outlets due to operational requirements
Must adhere to shift timings and arrive to shifts at the specified time

Skills and Knowledge

Beverage / Cocktail Product Knowledge.
Barrister skills – knowledge on all coffee varieties.
Operating equipment – cleaning and maintenance.
Beverage service – wine service/cocktail service
Communications skills
Upselling skills – driven to make sales
Cashiering Services – use of POS and credit card terminals
Demonstrates strong problem-solving skills
Collecting Information (listening; asking questions)
Demonstrates strong time management skills with consistent punctuality
Strong focus on task execution and adherence to instructions
Able to work independently as well as collaboratively in team environments
Authentic enthusiasm for engaging with guests
Happy genuine and positive in nature

BUTLER
Cape Town
Job Reference Number: SI-488
Department: Rooms : Front Office
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 2
Salary: Market Related
Join the legacy of true luxury as InterContinental Table Bay Cape Town is recruiting 3 x Butlers to bring world-class service, refined attention to detail and heartfelt hospitality to every guest experience. Be part of a team where excellence meets elegance.

Job Description
Job Purpose
The Butler will be responsible for greeting and checking in guests, making dining and entertainment arrangements and keeping guest rooms and suites up to the hotel and guest standards.

Key Performance Areas

Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
Interact with guests and provide professional service standards and relevant solutions
Educate customers on business unit facilities, products, reward programme and current promotions
Recommend, upsell and arrange for amenities and activities for guests
Serve meals and pour drinks for guests
Keep up to date on all hotel policies on safety and hygiene
Display a thorough understanding of the inventory, consumables on offer, menus and food outlets
Communicate with the kitchen regarding menu questions and product availability
Keep relevant departments informed about guest allergies and food preferences.
Fulfil guest's requests and liaise with respective departments: laundry, wake-up-call, spa bookings, errands, concierge, transport and any special requests etc.
Record transactions and order items on relevant system
Updates guest feedback and comments on to relevant system
Checks in with guests to ensure satisfaction with each food course and/or beverages.
Inform housekeeping department the time desired for the daily cleaning and turn-down service
Possess knowledge on accommodation features: lay-out, room type, location, decor, in room facilities and equipment
Monitor stocks of items, and re-stock where applicable
Anticipate guests' needs and provide a seamless service to them to acquire any items they need and provide them with fast, timely service for all of their needs.
Provide billing to guests where relevant
Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Job Requirements
Education

Grade 12 (with relevant experience)

Experience

2 years’ experience as a butler/within a customer service industry providing personalised guest experiences

Work conditions and special requirements

Ability to work shifts that meet operational requirements
Physically able to move operating equipment

Skills and Knowledge

Collecting information
Assuring Quality
Creating Customer Experiences
Following procedures
Organising and coordinating resources
Responding with urgency
Acting with energy and enthusiasm

REVENUE ADMINISTRATOR: ONLINE CHANNEL MANAGEMENT
Cape Town
Job Reference Number: SI-553
Department: Other Ops : Revenue
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Passionate about data, strategy, and online sales? Step into the world of Revenue Administration and help drive smart growth through effective online channel management.

Job Description
Job Purpose
Supports the hotel’s Revenue Management team by ensuring the accurate review of rates, inventory, and distribution channels, as well as the execution of revenue management administration tasks related to both FIT and Group & Event reservations. The role contributes to maximizing revenue and market share performance by monitoring demand, analysing performance data, and coordinating with key hotel departments. The aim is to ensure optimal distribution and global parity of the hotel’s inventory, rates, and restrictions in order to maximize revenue and profitability.

Key Performance Areas

Monitor and maintain existing channel setups in the Channel Manager
Assist and maintain rates and restriction setups from Opera to Channel Manager
Assist and configure channels in terms of connectivity, rates, inventory & restrictions as per Online Channel strategy with online distribution channels
Maintain and update content in terms of descriptions, images, facilities, activities on the third-party extranet as prescribed by the partner
Record maintenance/refurbishment information on extranet/websites
Identify potential concerns/issues related to online content using Customer experience and reputation management platform by source and escalate for further investigation
Collaborate with the front office and marketing teams to promote IHG One Rewards enrolment and engagement.
Track IHG Rewards performance metrics, including member enrolment, redemption trends, and contribution to revenue.
Support in creating and analyzing IHG Rewards member offers, stay incentives, and targeted promotions.
Troubleshoot failed reservation and assist with FIT and Group and Events Coordinator Administration on related tasks
Escalate instances where reservations have failed, and where reasons or solutions cannot be found
Escalate to IT Service Desk when the Channel Manager server is down
Communicate changes to channel processes to Hotels and Reservations teams as required
Prepare production statistics for online channels on a monthly & quarterly basis
Compile and review online channel revenue production reports and make recommendations around trends, online channel performance for future business partnerships
Update the online channel SOP and guide where required
Communicate to Hotel & Reservations Teams with regards to online partner management & system requirements and changes
Provide support to the business units on how to optimally use the system and troubleshoot first line queries
Conduct Quality assurance of system data against online channel standards and procedures and highlight any anomalies
Handle escalated reservation queries re online bookings from the Hotels, billing queries, outstanding commission queries and payment resolution
Maintain parity across all channels in terms of rates and inventory by performing daily checks (SA IP) and bi-monthly checks (International IP)
Escalate issues where channels are out of parity to relevant parties
Perform random checks in Opera on discounted rates where written back by channel i.e. Dynamic BFR from Hotelbeds or Genius rate from Booking.com
Communicate / distribute system info with regards updates and changes to third parties
Interact with business units and integrate with regards online channel performance, discrepancies and standards
Training on optimized use of system, templates, tools
Facilitate the resolution of daily adhoc requests from various stakeholders e.g. creating new user in the system; etc. Assist both FIT and Group and Events in administration related tasks
Coordinate logistics and distribute documentation required for quarterly performance reviews with all online channel partners including Third-party operator, Revenue management, Sales, Marketing & Digital Marketing

Job Requirements
Education

Grade 12 or equivalent
3-Year Diploma in Hospitality or Tourism Management

Experience

3 years’ experience in Reservations / Revenue Management / Hospitality Operations role
Working knowledge of a Hospitality system, Revenue Management System and Third party extranets

Skills and Knowledge
• Plan & prioritise
• Analysing / Diagnosing Online Partner performance
• Reviewing / evaluating information and data
• Attention to detail
• Developing relationships
• Problem Solving
• Administrative functions
• Effective communication to stakeholders
• Working under pressure

Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

PLEASE APPLY HERE

PROCESSING LEAD
Sandton
Job Reference Number: SI-637
Department: A&G - Fin : Payment Processing
Business Unit:
Industry: Gaming
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Sun Bet as the online sports betting division of Sun International will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on sports betting product performance, revenue growth, operational governance, service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports

Job Description
The Online Payment Processing Lead for SunBet will be responsible for supervising the payment processing team and operational processes in line with relevant legislation and company standards to safeguard the company and its clients against fraudulent activity, and achieve FIC (anti-money laundering), including the review of withdrawals and the evaluation of player activity to identify suspicious activity; verifying proof of payments received from customers; crediting customers' online accounts accordingly; as well as following up on outstanding FICA documents with the aim of ensuring compliance to regulations and standards

Job Requirements
Qualification

Diploma in Auditing or Risk Management.

Experience

Minimum 5-6 years' experience in a regulatory environment.
Experience supervising teams is an advantage.

Skills & Knowledge

Analysing.
Collecting Information (listening; asking questions).
Decision-making.
Checking (accuracy in the handling and recording of transactions).
Delegating and empowering.
Investigating & understanding.
Integration (Connecting; Consulting; Collaborating; Resolving Conflict).
Managing Customer & Stakeholder relationships.
Emotional Maturity.
People supervision.
Advanced knowledge of Legislation and Regulations around the sports betting industry.
Online sports betting Processes and Products.
FIC (anti-money laundering) principles and application.
Protection of Personal Information principles and application.
Anti-bribery and Corruption principles and application.
Consumer Protection Act.
Audit protocols.

Key Performance Areas

Monitor operational anti-fraud action plans are adhered to in order to mitigate and prevent future occurrences of fraud for clients.
Assist in the development and implementation of payment processing procedures and workflows and identify and address any inefficiencies or issues.
Monitors all client interfacing technology and sports betting payment processing platforms and dashboards from an anti-fraud perspective ensuring the best possible second line of defence for clients.
Tracks clients’ accounts at an operational level to proactively detect possible fraudulent activity, investigating and resolving any issues including the monitoring of the withdrawal report; 3rd Party bank accounts; exceptional dashboard for duplicate bank accounts , ID numbers, MVG numbers, Physical Addresses, etc.
Monitor deposits in BOP, as well as credit failed and unmatched transactions in Stratech.
Works with external cybercrime prevention teams to identify and prevent real or potential fraud.
Maintains a detailed risk register with mitigation plans and controls for fraud ops to mitigate operational risks.
Provide guidance and training to team members on payment processing procedures, compliance requirements, and best practices.
Supervise the payment processing and fraud processes / SLAs to ensure that breaches are kept at a minimum.
Supervise the withdrawal process.
Interact with clients and provide professional service standards and solutions.
Assist in preparing reports on payment processing activities, performance metrics, and compliance status.
Act as a point of contact for resolving operational problems or discrepancies related to payment processing and escalate where necessary.
Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures.
Conduct performance management with the team, including the identification of employee training needs, on the job training and coaching to close developmental gaps and build succession for a talent pipeline.
Conduct onboarding processes for all new employees in the department.
Put in place staff scheduling and duty allocations to ensure sufficient coverage in line with business levels.
Handle shift briefings / handovers / shift reports.
Monitor and manage functioning of equipment and systems for the function.
Provides feedback and reports back to management and business partners on challenges being experienced.
Keeps abreast of trends and business practices in the fraud environment.

Equity

Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA Internal recruitment policy as well as units employment equity plans.

POPI Statement

Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined inthe included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

PLEASE APPLY HERE

OPERATION DUTY MANAGER
Kwazulu Natal
Job Reference Number: SI-636
Department: A&G - Ops : Operations Admin
Business Unit:
Industry: Gaming
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Sibaya provides a uniquely exciting and memorable gaming and entertainment experience, we are a passionate Team that takes pride in everything we do, we are looking for Operations Duty Manager who will be responsible for management and delivery of business services across the complex.

Job Description
Main Purpose of the job:
The Operations Duty Manager is responsible for the management and delivery of business services across the complex to ensure smooth, safe and secure property management operations, including paying special attention to areas of SHE, sustainability, grounds and gardens, public areas, transport, security, F&B and retail services. The role will promote the customer experience provided within the designated areas / departments ensuring these are professionally executed in line with Sun standards and legislative requirements.
The ops manager will resolve escalated client disputes / queries and manage stakeholders to create synergy between functions (including the delivery and relationships with outsourced retail business partners) with the aim of driving exceptional standards and maintaining a product that promotes great experiences for all customers visiting the property.

Duties and responsibilities include:

Collaborate closely with the management team across the business to support the delivery of the Customer Experience strategy, evaluating any areas of risk and achieving operational targets
Facilitate the programme management and achievement of deliverables in all operational areas identified
Develop a plan around the customer experience at important touchpoints in the customer’s journey from arrival at the front entrance, across operations; the customer’s interaction with retail operators; as well as the security, public areas and grounds and gardens of the property
Compile plans and manage the execution of any new projects and offerings across the operation
Facilitate and be available to ensure the overall smooth running of events, shows, entertainment, promotions, etc. including traffic control, set-ups, troubleshooting in various areas.
Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers
Oversees staff appearance and front of house appearance/ functioning of equipment and systems
Monitor retail market trends to understand consumer expectations and make recommendations of improvement to products and service offerings that align with the unit’s brand including product, pricing, retail and service provider offerings available in the market
Build and manage relationship agreements with key suppliers, retailers, business partners and sponsors to achieve the business objectives and leverage new opportunities and joint initiatives to ensure that planned benefits are achieved, and sustained
Participate in auditing of retail operations, highlighting areas of concern and collaborating with tenant and service provider management to find a solution for improved excellence in product and service standards
Provide support and advice to tenants and service providers on challenges to assist in building an effective partnership for the benefit of the property
Conduct regular walkabouts of the business unit (including front of house and back of house areas) and retail areas to ensure the business unit and grounds are aesthetically attractive and secure, and that there is compliance with various regulations and legislation
Support the delivery of a SHE management and an environmental sustainability culture and ensure all staff are trained in the national standards
Maintain public area facilities in accordance with standard operating procedures ensuring these areas reflect the attributes of the brand, including the resolution of housekeeping and maintenance issues
Act as a Manager on Duty for all guest queries / concerns and resolve these efficiently and professionally· Keep up-to-date with customer feedback on relevant social media / guest feedback platforms viz Trip Advisor, and manage responses / communication on escalated issues with relevant guests Identify risks to the business; conduct internal control self-audits and manage and monitor remedial actions specifically in the areas of SHE, sustainability, retail and security.
Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers from arrival and throughout the complex; handling and resolving any escalations as required.

Job Requirements
Minimum requirements (Education and Experience)

Minimum of 2-Year Diploma in Business Management, property management, hospitality management or equivalent
5-8 years’ experience with 3 years management experience in the property management / retail / hospitality management industry
Previous experience in duty management is an advantage
Experience in managing Business Partners and Service Level Agreements

Skills and competencies

Local travel as required
Required to work outside of normal working hours, in line with operational requirements (including weekends, public holidays)
Project Management
Product & Service Knowledge (including F&B services)
Hospitality Product & Service Knowledge (Advanced Opera and Micros Functionality and applications)
Knowledge of principles, practices, methods, and techniques for communicating information through audio visual means
Risk Management
Contract Management
Labour & risk legislation including SHE and sustainability regulations

Additional Information

Please Note that, Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Closing Date: 15 January 2025

PLEASE APPLY HERE

HANDYMAN
Kwazulu Natal
Job Reference Number: SI-640
Department: Prop - R&M : Repairs & Maintenance
Business Unit:
Industry: Engineering
Job Type: Permanent
Positions Available: 1
Salary: Market Related

Sibaya provides a uniquely exciting and memorable gaming and entertainment experience, we are a passionate Team that takes pride in everything we do, Sibaya is looking for Handyman Responsible for performing multiple first line repairs and maintenance tasks within the unit.

Job Description
Main Purpose of the job:
Responsible for performing multiple first line repairs and maintenance tasks throughout the day, which could include, but is not limited to: carpentry work; electrical; plumbing. painting; HVAC; flooring; and general facility repairs.

Duties and responsibilities include:

Check in with services office for scheduled jobs after the completion of each job and at the end of each workday.
Responsible for time management of jobs scheduled each day.
Prepare necessary tools and PPE for the day ahead.
Respond to requests relating to various equipment and systems installations, repairs and upgrades in line with scheduled repairs and preventative maintenance plans.
Conduct investigations and diagnose system or equipment faults.
Troubleshoot and complete routine and light repairs in line with identified faults.
Inspect and audit supplies, machinery and systems and address any risk areas
Assist tradespeople with electrical, plumbing or HVAC repairs
Complete minor electrical repairs and maintenance: light bulbs, wiring, circuit breakers, fuses
Perform general carpentry construction and installation repairs: woodwork, sanding, painting, build cabinets, etc.
Perform general plumbing activities: Toilets, faucets, fix leaks, etc.
Conduct facility and infrastructure repairs: doors, doorknobs, locks, broken tiles, polish floors, staining, pressure washing, roofing and windows
Conduct check-ups on systems and perform any preventative maintenance, escalating the need for any major repairs
Adjust system settings and conduct performance tests using specialized tools.
Keep management up to date and feedback on status and challenges with regards repairs and installations.
Store and secure parts and tools needed in line with regulations and SOPs Inspect and test different systems to ensure compliance with safety regulations
Store maintenance assets; technical stock and parts in line with regulations
Maintain Personal Protective Equipment in line with specifications and regulations
Keep up to date with latest safety, health and environmental regulations and update skills in line with updated equipment and systems, as well as regulations around HVAC requirements
Keep up to date with policies and procedures for installing, maintaining and repairing HVAC
equipment or machinery; as well as revised testing or installation procedures, and align practices

Job Requirements
Minimum requirements (Education and Experience)

Grade 12 or equivalent National Technical Certificate
Minimum of 1 year experience in a general maintenance repair.

Skills and competencies

Ability to work shifts that meet operational requirements
Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements
Manual dexterity, overall coordination and good balance are required.
Ability to stand, walk, and move rapidly for an eight (8) hour work shift. Ability to bend, stoop, twist and turn, climb stairs and on trucks. Ability to
perform repetitious arm and wrist movements.

Additional Information

Please Note that, Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions.
Please note that when applying for any position, reference checks will be completed and personal information as defined in the Protection of Personal Information Act 4 of 2013 will be processed. In applying for this position, applicants will be deemed to have consented to such processing as defined in the included Privacy Statement.
Please also note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application has been unsuccessful.

Closing Date: 15 January 2026

PLEASE APPLY HERE

FOOD & BEVERAGE OPERATIONS MANAGER
Cape Town
Job Reference Number: SI-639
Department: F&B : Management
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related
We’re recruiting for a dynamic F&B Operations Manager who thrives in the heart of hospitality and knows how to turn great service into unforgettable guest experiences. This role is perfect for a bold leader who can elevate standards, energise teams and drive exceptional performance across all F&B outlets.

Job Description
Job Purpose
Responsible for the effective day-to-day management of Food & Beverage operations (including restaurants, beverage operations and food and beverage service in the casino operations), with specific regard to:

achieving profitability in specific outlets
improving of standards of operation
maximising customer satisfaction
facilities and product maintenance and enhancement
ensuring all F&B operational efforts on the casino floor achieve the F&B strategy and objectives

Key Performance Areas
F&B Strategic Planning

Understand the Group F&B strategy and align Unit F&B strategy
Develop strategic objectives for the Unit’s F&B deliverables
Facilitate the project management and achievement of milestones of F&B deliverables
Direct F&B product analyses and benchmark with leading F&B trends
Identify and investigate new F&B opportunities for the property
Direct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
Provide clear delegation of authority and accountability for deliverables at all levels
Communicate with all relevant Stakeholders internally at a unit and Group level and externally
Manage and allocate people and operational resources
Facilitate marketing plans relative to promotions and strategies
Establish revenue targets per outlet to track performance on a daily basis
Develop business action plans and promotions to capitalize on revenue and drive incremental revenues.
Leverage off suppliers to drive value add promotional activity
Align strategies with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property

Product Development

Complete a competitor analysis of food, beverage and conferencing products in property catchment areas including pricing comparisons
Conduct product performance analyses / reviews and make recommendations to address opportunities and gaps
Provide product rationalisation on a regular basis or as required
Motivate new product enhancements
Budget and direct the implementation of approved projects
Measure ROI and performance on a regular basis
Share unit successes with other operations

F&B Standards & Governance

Oversee F&B standards and processes at a unit level
Integrates Group standards into Unit Operations
Align practices with new legislative compliance around health, hygiene, safety and the environment
Implement sufficient control measures (including systems and processes) & checks within each department to mitigate any financial risk to the business. All staff in F&B to adhere the policy and procedures.
Conduct weekly walkabouts of all F&B front of house and back of house areas to monitor compliance
Drive a waste management culture and ensure all staff are trained.
Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these

People Management and Development

Lead and motivate F&B employees and promote positive working relationships, direction and support
Lead and oversee departmental communication ensuring employee and management interaction
Measure and develop strategies to enhance employee engagement
Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent management
Ensure competent levels of staff meet operational level requirements (right fit for the job)
Source and Select talent as per EE plan to build the future food and beverage talent pipeline
Performance Manage and coach reporting managers to ensure KPA’s are achieved
Manage employee relations within the F&B function (monthly meetings with Union - formalised, minuted, issues addressed)

Financial management

Budget forecasts & control
Motivate and manage Capex requirements
Complete Cost of Sales reports including
Theoretical COS per outlet for food & beverage respectively.
Recipes – Recipe links needs to be in place to ensure accuracy and legitimacy of theoretical as well as put us in a position for the theoretical to be system generated.
Food recipe – All menu item food recipes to be reviewed and signed off and where needed recaptured into the system MC or IFS to ensure accurate food theoretical.
Procurement – All supplier prices and supplier price quotes to be reviewed and monitored on a monthly basis going forward to ensure we monitor and track price movements to minimize input cost fluctuations.
Cost control – oversee the conducting of accurate stock takes in line with Company process. Use stock takes variance reports to manage underperforming outlets in relation to COS

F&B Promotions & Marketing

Liaise with Marketing to drive banqueting sales and marketing and promotional F&B activities
Build collateral with marketing to position promotions to the external market
Conduct post-mortem and analysis of promotions
Calculate ROI

Reporting

Consolidation monthly Financial Reports for the entire food and beverage operation including consolidated views of:
Salary forecast vs actuals – salary monthly forecast to be based on rosters. Track and monitor salary cost in relation to revenue achieved daily and make adjustments throughout the month to bring salary cost in line as a percentage of revenue.
Absenteeism – actively manage and report on absenteeism in line with company policy, rules, and regulations
Productivity – Covers per hour/drinks per hour needs to be monitored daily to ensure staff are operating at the required level to achieve and exceed budgeted revenues with remedial action taken when not tracking on target.
Sales targets – report on variation to set sales targets in line with staff productivities and revenues. Report on remedial action taken when targets not met.
Labor brokers – report on the use of labour brokers and various against productivities

Customer Relationship Management

Develop a CVP in line with the unit strategy and marketing / guest feedback
Deal with any escalations / complaints
Frequent Interaction with guests (especially VIP’s)
Supports VIP services in various initiatives i.e. functions, events
Communicates customer standards to department for implementation
Monitors customer standards and addresses gaps
Be present and provide management support in F&B outlets and operation when required

Stakeholder relationship management

Attends meeting as per schedule
Informs department / staff of information required to perform the duties and restaurant operation effectively
Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA
Communicates any special guest requirements or events to other relevant operating departments
Provides feedback and reports back to Unit management on the performance and challenges within the restaurant
Maintains regular communication with all relevant stakeholders with regards progress, issues, changes, etc.
Provides feedback on operations to Group F&B on initiatives, performance, concerns, etc.

Job Requirements
Education

Grade 12
3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level

Experience

9-10 years in the food and beverage industry of which at least 5 years are at hotel environment

Work conditions and special requirements

Ability to work shifts that meet operational requirements
Mobility and ability to move around as per job requirements (including with the use of aids)

Skills and Knowledge
Core behavioural competencies

Motivating others / gaining co-operation
Decision-making
Training; coaching; keeping abreast of new developments in field
Analysing / Diagnosing performance of the outlet / product performance
Reviewing - Assessing feasibility; assessing compliance; efficiencies
Appraising / Developing Others including evaluating for recruitment, performance, coaching and training
Controlling people and non-people resources
Influencing & negotiating skills

Technical / proficiency competencies

Food & Beverage Cost and revenue management
Food & Beverage Product Knowledge
Financial management
Team Planning
Operational Management
Product Analysis & Development
Stock control
Intermediate Computer Skills
Micros / Opera is preferred

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