STATE INFORMATION TECHNOLOGY AGENCY (SITA) VACANCIES

 
VACANCY -2372 
REFERENCE NR : VAC01140 & VAC01138 
JOB TITLE : Project Manager X2 
JOB LEVEL : D1 
SALARY : R 558 347 – R 837 521 
REPORT TO : Programme Manager 
DIVISION : Application Development and Maintenance 
DEPT : Planning and Organising 
LOCATION : SITA Centurion 
POSITION STATUS : Permanent (Internal & External) 
Purpose of the job 
To manage SITA internal/external project(s) following the SITA project management methodology, within a defined service/product/customer portfolio under the supervision of a Programme Manager/Senior Project Manager/Line Manager. 
 
Key Responsibility Areas 

• INITIATION PROJECT – Effectively applies project management principles to initiate and Plan the project; 
• MANAGE PRODUCT DELIVERY – Manage product delivery to ensure successful delivery of the project; 
• PROJECT CONTROL – Monitor and Control project activities to ensure successful delivery of the project objectives within budget, scope, time and quality according to plan; 
• PROJECT CONTROL – FINANCE – Consolidate, Monitor and control project costs and revenue to ensure delivery of the project within budget and profitability guidelines; 
• PROJECT CONTROL – RISK – Monitor and Control project risks and issues; and 
• PROJECT CLOSURE – Close Project according to company policy. 

 
Qualifications and Experience 

• At least 3 years Project management experience, 
• At least 3 years working experience in an IT environment and 
• At least 3 years in public sector IT environment. 

 
Minimum: 3 Year National Diploma / Degree in Business Management/ Project management / Information Technology/ Computer Science or equivalent (at least NQF Level 6). 
Certification: Project Management Professional (PMP) and/or Prince 2 Practitioner Certification and/or Agile PM Practitioner will be an added advantage. 
 
Experience: A minimum of 5 – 6 years working experience, including: 
 
Technical Competencies Description 
Knowledge of: Public sector / Government organization; Information Technology management; ICT Services; System Engineering methods and Governance; Project Management Office (PMO) Management; 
Project management methodologies (PMBOK, Agile PM and Prince 2); PPM Governance. Computer Literacy: SITA Business Planning system (BPS), Oracle ERP; Project Schedule Management (PSM); Oracle Time & Labour (OTL); MS Office; MS Projects. 
Other Special Requirements N/A.
 
 
How to apply 
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process; 

1. Register using your ID and personal information; 
2. Use received one-time pin to complete the registration; 
3. Log in using your username and password; 
4. Click on “Employment & Labour; 
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs; 

Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps: 

1. Click on “Employment & Labour; 
2. Click on “Recruitment Citizen” 
3. Login using your username and password 
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs 

 
For queries/support contact egovsupport@sita.co.za OR call 080 1414 882 
CV`s sent to the above email addresses will not be considered. 
 
Closing Date: 01 July 2025 
 
Disclaimer 
SITA is an Employment Equity employer and this position will be filled based on Employment Equity Plan. Correspondence will be limited to short listed candidates only. Preference will be given to members of designated groups.

• If you do not hear from us within two months of the closing date, please regard your application as unsuccessful. 
• Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for. 
• It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). 
• Only candidates who meet the requirements should apply. 
• SITA reserves a right not to make an appointment. 
• Appointment is subject to getting a positive security clearance, the signing of a balance score card contract, verification of the applicant’s documents (Qualifications), and reference checking. 
• Correspondence will be entered to with shortlisted candidates only. 
• CV`s from Recruitment Agencies will not be considered.

 
 
 
 
 
 

 
 
 
 
 
 VACANCY -2327 
REFERENCE NR : VAC00610 
JOB TITLE : Senior Project Manager 
JOB LEVEL : D3 
SALARY : R 760 490 – R 1 140 736 
REPORT TO : Project Manager 
DIVISION : Application Development and Maintenance 
DEPARTMENT : Planning and Organising 
LOCATION : SITA Centurion 
POSITION STATUS : Permanent (Internal & External) 
 
Purpose of the job 
To manage complex SITA internal/external project(s) following the SITA project management methodology, within a defined service/product/customer portfolio under the supervision of a Programme Manager/Line Manager. 
 
Key Responsibility Area 

• INITIATION PROJECT - Effectively applies project management principles to Initiate and Plan the project. 
• MANAGE PRODUCT DELIVERY - Manage product delivery to ensure successful delivery of the project. 
• PROJECT CONTROL - Monitor and Control project activities to ensure successful delivery of the project objectives within budget, scope, time and quality according to plan. 
• PROJECT CONTROL-FINANCE - Consolidate, Monitor and control Project costs and revenue to ensure delivery of the Project within budget and profitability guidelines. 
• PROJECT CONTROL-RISK - Monitor and Control project risks and issues. 
• PROJECT CLOSURE - Close Project according to company policy. 

 
 
Qualifications and Experience 
Minimum: 3-Year National Diploma / Degree in a relevant discipline - at least NQF level 6 
Certification: Project Management Professional (PMP) and/or Prince 2 Practitioner Certification and/or Agile PM Practitioner will be advantageous. 
Experience: A minimum of 7-8 years working experience, including: • At least 4 years Project management experience managing complex projects, • At least 4 years working experience in an IT environment and • At least 4 years in public sector IT environment. 
 
Technical Competencies Description 
Knowledge of: Public sector / Government organization; Information Technology management; ICT Services; System Engineering methods and Governance; Project Management Office (PMO) Management; Project management methodologies (PMBOK, Agile PM and Prince 2); PPM Governance. Computer Literacy: SITA Business Planning system (BPS), Oracle ERP; Project Schedule Management (PSM); Oracle Time & Labour(OTL); MS Office; MS Projects. 
Technical Competencies: Business Writing, Customer Relationship Management, General Administration, IT Project Management, Project/Programme Management, 
Interpersonal/behavioural competencies: Active listening, Attention to Detail, Analytical thinking, Disciplined, Resilience, and Stress Management. 
Other Special Requirements  N/A 
 
 
How to apply 
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process; 
1. Register using your ID and personal information; 
2. Use received one-time pin to complete the registration; 
3. Log in using your username and password; 
4. Click on “Employment & Labour; 
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs; 
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps: 
1. Click on “Employment & Labour; 
2. Click on “Recruitment Citizen” 
3. Login using your username and password 
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs 
 
For queries/support contact egovsupport@sita.co.za OR call 080 1414 882 
CV`s sent to the above email addresses will not be considered 
 
Closing Date: 01 July 2025 
 
Disclaimer
SITA is an Employment Equity employer and this position will be filled based on the Employment Equity Plan. Correspondence will be limited to shortlisted candidates only. Preference will be given to members of designated groups. 

• If you do not hear from us within two months of the closing date, please regard your application as unsuccessful. 
• Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for. 
• It is the applicant's responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). 
• Only candidates who meet the requirements should apply. 
• SITA reserves the right not to make an appointment. 
• The appointment is subject to getting a positive security clearance, the signing of a balance scorecard contract, verification of the applicants’ documents (Qualifications), and reference checking. 
• Correspondence will be entered to with shortlisted candidates only. 
• CV`s from Recruitment Agencies will not be considered. 

 
 
 
 
 

 
 
 
 
 
 
VACANCY -2367 
Re -Advertisement 
REFERENCE NR : VAC05701 
JOB TITLE : Senior Software Developer (Natural Adabas) 
JOB LEVEL : D2 
SALARY : R 651 627 - R 977 440 
REPORT TO : Technical Manager 
DIVISION : Application Maintenance 
DEPARTMENT : AM Mainframe (POLFIN, EDUCATION & PAS) 
LOCATION : SITA Centurion 
POSITION STATUS : 60 - Months - Fixed Term Contractor (Internal & External) 
 
Purpose of the job 
To lead the design, implementation, debugging, documentation, release and maintenance of software-based solutions, write code and enhance software/systems in accordance with ICT standards and the enterprise architecture for Government. 
 
Key Responsibility Area 

• Perform software systems coding assignments. 
• Supervision of the Software development team. 
• Provide maintenance and enhancement support of the existing systems. 
• Implementation, debugging, documentation and release of the software solutions. 
• Lead the design and development of new features for the software systems, and improvement of the existing ones. 

 
Qualifications and Experience 
Minimum: Grade 12 (Matric) or equivalent 
Preferred Qualification: 3-year National Higher Diploma/ Bachelor's degree in ICT (Computer Science, Information Systems, Technology and Engineering) or related field or Natural/Adabas training certificate 
Experience: 6 - 7 years’ experience with full software development lifecycle (SLDC), of which a minimum of 5 years must be actively using Natural Adabas in a development and/or maintenance role within a large corporate/public sector organisation. The experience must include solution analysis, design, development, implementation and maintenance of systems as well as the management and planning of deliverables and communication to clients. 
 
Technical Competencies Description 
Solid understanding of computer science including algorithms, data structures, operating systems and databases. ICT Governance and Compliance Governance e.g. Cobit and ITIL Strong knowledge to design test plans according to the software requirements specification. Broad and extensive knowledge of the software development process and its technologies. Extensive knowledge of design techniques, tools, and principles involved in the production of software requirements specifications, models and designs. Strong knowledge of user interfaces. Strong knowledge of solution Integration strategies and tools. Strong knowledge source control and version control tools like PAC. Working knowledge of virtualisation and containerisation (Docker, Kubernetes) Working knowledge of DevOps (Continuous Integration, Continuous Delivery, Continuous Testing, Continuous Monitoring Infrastructure as Code, Config Management) Working knowledge of Agile Methodologies (Feature-Driven Development, Test-Driven Development, Scrum, Extreme Programming) Extensive background in coding Extensive knowledge of software testing techniques and tools Extensive knowledge of software team leadership IT Quality Management e.g. ISO9001 and CMMI IT Security ICT Standards COTS (Commercial of the Shelf) Products OSS (Open Source Software) Products IT Strategies and Architectures Strong knowledge of data integration tools Execution of Architecture methods and practices e.g. TOGAF and GWEA. 
 
 
How to apply 
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process; 
1. Register using your ID and personal information; 
2. Use received one-time pin to complete the registration; 
3. Log in using your username and password; 
4. Click on “Employment & Labour; 
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs; 
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps: 
1. Click on “Employment & Labour; 
2. Click on “Recruitment Citizen” 
3. Login using your username and password 
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs 
For queries/support contact egovsupport@sita.co.za OR call 080 1414 882 
CV`s sent to the above email addresses will not be considered 
 
Closing Date: 01 July 2025 
 
Disclaimer
SITA is an Employment Equity employer and this position will be filled based on the Employment Equity Plan. Correspondence will be limited to shortlisted candidates only. Preference will be given to members of designated groups. 

• If you do not hear from us within two months of the closing date, please regard your application as unsuccessful. 
• Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for. 
• It is the applicant's responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). 
• Only candidates who meet the requirements should apply. 
• SITA reserves the right not to make an appointment. 
• The appointment is subject to getting a positive security clearance, the signing of a balance scorecard contract, verification of the applicants’ documents (Qualifications), and reference checking. 
• Correspondence will be entered to with shortlisted candidates only. 
• CV`s from Recruitment Agencies will not be considered. 

 
 
 
 
 

 
 
 
 
 
 
 VACANCY - 2364 
REFERENCE NR : VAC00568/26 
JOB TITLE : Manager: Maintenance & Technical Services 
JOB LEVEL : D2 
SALARY : R 651 627 – R 977 440 
REPORT TO : HOD Facilities 
DIVISION : Human Capital Management 
DEPT : Facilities Management and Physical Security 
LOCATION : SITA Erasmuskloof 
POSITION STATUS : Permanent (Internal & External) 
 
Purpose of the job 
Provide overall management and coordination of all technical maintenance and engineering services in support of design, construction, operation, and lifecycle maintenance and contribute to major facility improvements and renovations including disciplines of structural, mechanical and electrical infrastructure. 
 
Key Responsibility Areas 

• Design and Implement Scheduled Maintenance plans for all equipment and infrastructure at all Buildings. 
• Develop and Implement Lifecycle Plans for all building infrastructure and equipment. 
• Responsible for managing maintenance projects from scope development, business case approval through to contracts management, completion and closeout. 
• Undertake condition inspection reports on all buildings and infrastructure and manage revamps for refurbishment works. 
• Develop and design internal service level agreements for maintenance response times with internal customers. 
• Quality Management Ensure inspections are done for minor, major and new maintenance work to ensure compliance with relevant regulations and legislation. 

 
Qualifications and Experience 
Minimum: 3 Year Diploma in Electrical / Mechanical or N6 in Electrical / Mechanical with supervisory/management certifications. Must have an Electrical / Mechanical Trade Test. 
Experience: 6-7 years practical experience in delivering technical services in both electrical and mechanical maintenance as a Manager/ Supervisor which lead a team of Artisans which should include 5 years technical building management experience with a sound understanding of general electrical, HVAC, plumbing, mechanical etc. 
 
Technical Competencies Description 
Knowledge of: Mechanical, plumbing, electrical, building, carpentry, aircon, heat pump, water reticulation/sewerage plants, and general maintenance Design and implement scheduled maintenance plans Design and implement Life Cycle plans Writing of job plans Tender Documentation Responding to breakdowns Diagnosing faults Repairing equipment Supervising technical staff Obtaining specialist components fixtures or fittings Managing budgets. Legislation (Building Regulations, OHSA, etc.) PFMA Project management 
Other Special Requirements N/A
 
How to apply 
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process; 
1. Register using your ID and personal information; 
2. Use received one-time pin to complete the registration; 
3. Log in using your username and password; 
4. Click on “Employment & Labour; 
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs; 
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps: 
1. Click on “Employment & Labour; 
2. Click on “Recruitment Citizen” 
3. Login using your username and password 
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs 
 
For queries/support contact egovsupport@sita.co.za OR call 080 1414 882 
CV`s sent to the above email addresses will not be considered 
 
Closing Date: 30 June 2025 
 
Disclaimer 
SITA is an Employment Equity employer and this position will be filled based on Employment Equity Plan. Correspondence will be limited to short listed candidates only. Preference will be given to members of designated groups.

• If you do not hear from us within two months of the closing date, please regard your application as unsuccessful. 
• Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for. 
• It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). 
• Only candidates who meet the requirements should apply. 
• SITA reserves a right not to make an appointment. 
• Appointment is subject to getting a positive security clearance, the signing of a balance score card contract, verification of the applicant’s documents (Qualifications), and reference checking. 
• Correspondence will be entered to with shortlisted candidates only. 
• CV`s from Recruitment Agencies will not be considered. 
• CV’s sent to incorrect email address will not be considered

 
 
 
 
 

​ 
 
 
 
 
 
VACANCY - 2363 
REFERENCE NR : VAC00764(Re-advertisement) 
JOB TITLE : Senior Software Developer 
JOB LEVEL : D2 
SALARY : R 651 627 - R 977 440 
REPORT TO : Technical Manager 
DIVISION : Application Maintenance 
DEPARTMENT : AM: SAPS Unique 
LOCATION : SITA Centurion 
POSITION STATUS : Permanent (Internal & External) 
 
Purpose of the job 
To lead the design, implementation, debugging, documentation, release and maintenance of software-based solutions, write code and enhance software/systems in accordance with ICT standards and the enterprise architecture for Government. 
 
Key Responsibility Area 

• Lead the design and development of new features for the software systems, and improvement of the existing ones. 
• Implementation, debugging, documentation and release of the software solutions. 
• Provide maintenance and enhancement support of the existing systems. 
• Perform software systems coding assignments. 
• Supervision of the Software development team. 

 
Qualifications and Experience 
Minimum: 3-year National Diploma/ Bachelor's degree in ICT (Computer Science, Information Systems, Technology and Engineering) or related field. 
Experience: 6 - 7 years’ experience with full software development lifecycle (SLDC), including solution development, operational responsibility in a large corporate/public sector organisation. The experience must include. Good solid programming Skills and understanding of the Java language, Eclipse IDE, Spring MVC framework and Oracle database is essential and required. Extensive experience with working on multiple tasks and report status. Experience in interacting with customers. 
 
Technical Competencies Description 
Understanding of user requirement process Knowledge of Java development process and its technologies computer science including algorithms, data structures, operating systems and databases. Knowledge to design and develop test plans and software simulator to facilitate different levels of testing. Knowledge to report the results of different levels of testing report, the discrepancies between the software and its related documents. Development methodologies (e.g. RUP, OpenUp, Agile), SDLC COTS (Commercial of the Shelf) Products Security (Software and Technologies). Comprehensive knowledge of software testing techniques and tools Comprehensive knowledge and experience with one or more of the major database systems Oracle. Comprehensive Team-working experience. 
Technical Competencies: Application Development, Application Maintenance and Support, Database Administration. 
 
 
How to apply 
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process; 
1. Register using your ID and personal information; 
2. Use received one-time pin to complete the registration; 
3. Log in using your username and password; 
4. Click on “Employment & Labour; 
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs; 
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps: 
1. Click on “Employment & Labour; 
2. Click on “Recruitment Citizen” 
3. Login using your username and password 
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs 
For queries/support contact egovsupport@sita.co.za OR call 080 1414 882 
CV`s sent to the above email addresses will not be considered 
 
Closing Date: 30 June 2025 
 
Disclaimer
SITA is an Employment Equity employer and this position will be filled based on the Employment Equity Plan. Correspondence will be limited to shortlisted candidates only. Preference will be given to members of designated groups. 

• If you do not hear from us within two months of the closing date, please regard your application as unsuccessful. 
• Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for. 
• It is the applicant's responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). 
• Only candidates who meet the requirements should apply. 
• SITA reserves the right not to make an appointment. 
• The appointment is subject to getting a positive security clearance, the signing of a balance scorecard contract, verification of the applicants’ documents (Qualifications), and reference checking. 
• Correspondence will be entered to with shortlisted candidates only. 
• CV`s from Recruitment Agencies will not be considered. 

 
 
 
 
 
 

​





​VACANCY - 2363 
REFERENCE NR : VAC00764(Re-advertisement) 
JOB TITLE : Senior Software Developer 
JOB LEVEL : D2 
SALARY : R 651 627 - R 977 440 
REPORT TO : Technical Manager 
DIVISION : Application Maintenance 
DEPARTMENT : AM: SAPS Unique 
LOCATION : SITA Centurion 
POSITION STATUS : Permanent (Internal & External) 
 
Purpose of the job 
To lead the design, implementation, debugging, documentation, release and maintenance of software-based solutions, write code and enhance software/systems in accordance with ICT standards and the enterprise architecture for Government. 
 
Key Responsibility Area 

• Lead the design and development of new features for the software systems, and improvement of the existing ones. 
• Implementation, debugging, documentation and release of the software solutions. 
• Provide maintenance and enhancement support of the existing systems. 
• Perform software systems coding assignments. 
• Supervision of the Software development team. 

 
Qualifications and Experience 
Minimum: 3-year National Diploma/ Bachelor's degree in ICT (Computer Science, Information Systems, Technology and Engineering) or related field. 
Experience: 6 - 7 years’ experience with full software development lifecycle (SLDC), including solution development, operational responsibility in a large corporate/public sector organisation. The experience must include. Good solid programming Skills and understanding of the Java language, Eclipse IDE, Spring MVC framework and Oracle database is essential and required. Extensive experience with working on multiple tasks and report status. Experience in interacting with customers. 
 
Technical Competencies Description 
Understanding of user requirement process Knowledge of Java development process and its technologies computer science including algorithms, data structures, operating systems and databases. Knowledge to design and develop test plans and software simulator to facilitate different levels of testing. Knowledge to report the results of different levels of testing report, the discrepancies between the software and its related documents. Development methodologies (e.g. RUP, OpenUp, Agile), SDLC COTS (Commercial of the Shelf) Products Security (Software and Technologies). Comprehensive knowledge of software testing techniques and tools Comprehensive knowledge and experience with one or more of the major database systems Oracle. Comprehensive Team-working experience. 
Technical Competencies: Application Development, Application Maintenance and Support, Database Administration. 
 
 
How to apply 
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process; 
1. Register using your ID and personal information; 
2. Use received one-time pin to complete the registration; 
3. Log in using your username and password; 
4. Click on “Employment & Labour; 
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs; 
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps: 
1. Click on “Employment & Labour; 
2. Click on “Recruitment Citizen” 
3. Login using your username and password 
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs 
 
For queries/support contact egovsupport@sita.co.za OR call 080 1414 882 
CV`s sent to the above email addresses will not be considered 
 
Closing Date: 30 June 2025 
 
Disclaimer
SITA is an Employment Equity employer and this position will be filled based on the Employment Equity Plan. Correspondence will be limited to shortlisted candidates only. Preference will be given to members of designated groups. 

• If you do not hear from us within two months of the closing date, please regard your application as unsuccessful. 
• Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for. 
• It is the applicant's responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). 
• Only candidates who meet the requirements should apply. 
• SITA reserves the right not to make an appointment. 
• The appointment is subject to getting a positive security clearance, the signing of a balance scorecard contract, verification of the applicants’ documents (Qualifications), and reference checking. 
• Correspondence will be entered to with shortlisted candidates only. 
• CV`s from Recruitment Agencies will not be considered.

​VACANCY - 2368 
REFERENCE NR : VAC00235 
JOB TITLE : Senior Manager: Service Management 
JOB LEVEL : D5 
SALARY : R 1 035 817 - R 1 553 726 
REPORT TO : Provincial Manager 
DIVISION : National & Regional Consulting 
DEPARTMENT : RPL: HOD Central Region 
LOCATION : SITA Bloemfontein 
POSITION STATUS : Permanent (Internal & External) 
 
Purpose of the job 
To provide full Service Management function - Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement aligned to business service management systems for mapping, measuring, reporting and adjusting of services to effectively manage IT resources as a function of IT Service Management processes. Operate as a single point of contact for the logging all service incidents and customer requests, to support the management of BA and SLA (with clients) and OLA (with organizational units). Also provides full contact center to Government inbound services to run campaigns such as the Presidential Hotline or outbound services such as IEC and helpdesk. Manage and serve as technology owner and enabler for all Service Management processes. 
 
Key Responsibility Area 

• To be accountable and manage the IT Service Desk, Customer Contact Centre and the Business Process Outsourced service desks in order to facilitate the resolution of clients’ queries ensuring that service level agreements are kept at optimal levels. Provide first line telephonic support and remote support. 
• To be accountable and have authority as complete Service Management technology enablement process owner. Execute, provide and manage technology environments to proactively monitor performance of IT Service Management processes and to better support and maintain critical services provided to the business. 
• To be accountable and have authority as complete Service Management process owner ensuring that policies and processes are developed, evaluated, monitored and implemented for all Service Management processes, namely, Service Strategy, Service Design, Service Transition, Service Operations, Continual service improvement and in identifying, planning, delivering and supporting IT services to SITA and customers. Ensure that the Service Management processes are adopted across all IT departments within SITA. 
• To be accountable and have authority to manage, lead, and directs all components technology (End User Computing, Information Security Systems, Service Delivery, Incident Management, Design & Planning) of Service Management and support in order to provide and continually enhance Service Management technology and other related technologies. 
• Manage Human Resources. 
• Supports the development of customer service standards, policies and procedures for the organization and align it with government departments. 

 
Qualifications and Experience 
Minimum: 3-4 Year National Diploma / National First Degree in Software Engineering/ Computer Science /Information Technology or relevant equivalent. 
Experience: 9-10 years’ experience in Service Management, including: 5 years’ experience in the infrastructure using ITIL framework. 3 years’ experience in the ICT Governance role.5 years management experience. 
 
Technical Competencies Description 
Customer service management Government Information Management. Business Development. Information Technology management ICT Services ITIL Framework. Cybersecurity. Writing technical documents. 
Other Special Requirements N/A
 
 
How to apply 
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process; 
1. Register using your ID and personal information; 
2. Use received one-time pin to complete the registration; 
3. Log in using your username and password; 
4. Click on “Employment & Labour; 
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs; 
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps: 
1. Click on “Employment & Labour; 
2. Click on “Recruitment Citizen” 
3. Login using your username and password 
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs 
 
For queries/support contact egovsupport@sita.co.za OR call 080 1414 882 
CV`s sent to the above email addresses will not be considered 
 
Closing Date: 30 June 2025 
 
Disclaimer
SITA is an Employment Equity employer and this position will be filled based on the Employment Equity Plan. Correspondence will be limited to shortlisted candidates only. Preference will be given to members of designated groups. 

• If you do not hear from us within two months of the closing date, please regard your application as unsuccessful. 
• Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for. 
• It is the applicant's responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). 
• Only candidates who meet the requirements should apply. 
• SITA reserves the right not to make an appointment. 
• The appointment is subject to getting a positive security clearance, the signing of a balance scorecard contract, verification of the applicants’ documents (Qualifications), and reference checking. 
• Correspondence will be entered to with shortlisted candidates only. 
• CV`s from Recruitment Agencies will not be considered.