STATE INFORMATION TECHNOLOGY AGENCY (SITA) VACANCIES

STATE INFORMATION TECHNOLOGY AGENCY (SITA)

VACANCY - 2109
REFERENCE NR : VAC01025/25
JOB TITLE : Advanced Operational: Service Management Technologies
JOB LEVEL : C2
SALARY : R 300 971 - R 451 457
REPORT TO : Specialist: Service Management Technologies (Aspect and ITSM7)
DIVISION : Service Management
DEPT : Service Delivery Management
LOCATION : SITA Erasmuskloof
POSITION STATUS : 36 Months – Fixed Term Contract (Internal & External)

Purpose of the job
To provide technical development, implementation, optimisation and support on the technologies supporting service management. Ensuring that the technologies are capable to support all the processes in the ITIL framework by optimizing and integrating the relevant technologies. Responsible for the telephony, call logging and quality management systems within the service management centre. Responsible for the actual data management and configuration within the systems. This is the operational implementation and development of all user requirement specification detail.

Key Responsibility Areas

Align client/user data components with the system requirements and standards.
Provide effective and integrated data management solutions.
Provide inputs towards the compilation of the New Customer URS.
Establish data management procedures to convert the old system to the new system
Complete reference data values on Remedy ARS (ITSM7)
Provide Quality Assurance service
Align client/user data components with the system requirements and standards
Provide Training
Compile Procedure documentation.

Qualifications and Experience
Minimum: Grade 12 or Equivalent Qualification.
Experience: 2-year Data cleanup/management. 2-year Data Reporting. 2-year System Support.

Technical Competencies Description
Knowledge of: Align client/user data components with the system requirements and standards. Provide effective and integrated data management solutions. Provide inputs towards the compilation of the New Customer URS. Establish data management procedures to convert the old system to the new system. Complete reference data values on Remedy ARS (ITSM7). Provide Data Quality Assurance service. Provide training. Complete procedures. Compile manuals.

How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process.
1. Register using your ID and personal information.
2. Use received one-time pin to complete the registration.
3. Log in using your username and password.
4. Click on “Employment & Labour.
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs.
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:
1. Click on “Employment & Labour.
2. Click on “Recruitment Citizen”
3. Login using your username and password
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
For queries/support contact egovsupport@sita.co.za OR call 080 1414 882
CV`s sent to the above email addresses will not be considered.

Closing Date: 30 January 2025

Disclaimer
SITA is an Employment Equity employer and this position will be filled based on Employment Equity Plan. Correspondence will be limited to short listed candidates only. Preference will be given to members of designated groups.

If you do not hear from us within two months of the closing date, please regard your application as unsuccessful.
Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for.
It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
Only candidates who meet the requirements should apply.
SITA reserves a right not to make an appointment.
Appointment is subject to getting a positive security clearance, the signing of a balance score card contract, verification of the applicants documents (Qualifications), and reference checking.
Correspondence will be entered to with shortlisted candidates only.
CV`s from Recruitment Agencies will not be considered.

Re-advertisement
REFERENCE NR : VAC00956 & VAC00957
VACANCY - 2091
JOB TITLE : Consultant: Service Delivery X2
JOB LEVEL : D1
SALARY : R 558 347 – R 837 521
REPORT TO : Lead Consultant: Service Management
DIVISION : NRC: Exec National & Regional Consulting
DEPT : Prov KZN: EUC Projects
LOCATION : Durban Or Pietermaritzburg, KwaZulu-Natal
POSITION STATUS : Permanent (Internal & External)

Purpose of the job
To ensure the delivery of for Service Management Centre services to customers through development, establishment and maintenance of Service Level Agreements, Operational Level Agreements, Underpinning Contracts and Project Charters with the key objective of ensuring that consistent and efficient support and services are provided to customers through communication, negotiation ,measurement and management of service levels including development and implementation of continual service improvement initiatives.

Key Responsibility Areas

Development, implementation and management of delivery of Service Management Centre (SMC) services in line with aligned to ITIL methodologies in order to perform end-to-end service management functionality.
Management of the Service Delivery for direct and embedded Service Management Centre services to customers.
To plan organize lead and direct all components of the Service Delivery related to Service Management direct and embedded services including vendor management.
To develop and implement Service Management Centre Service Delivery Processes and ensure compliance
To design, develop, implement and maintain Service Management Reporting platforms.

Qualifications and Experience
Minimum: 3 -Year National Diploma or Degree in IT or related fields and ITIL Foundations Certification. Experience: 5 -6 years’ experience in Service Management principles aligned to good practice methodologies, Service Level Management practice, service level performance reporting principles, Customer Service Level and Relationship management and project and financial management principles.

Technical Competencies Description
Knowledge of: Processes development and implementation. Understanding of Service Delivery aligned to ITIL good practice methodology, Cobit Governance and ISO 20 000 standards. Understanding continual improvement through service/process monitoring and evaluation. Understanding and practice of of Project Management. Understanding of the ICT Industry and the value of convergence Understanding of customers business and how IT contributes to the delivery of that product or service. Understanding of statistical and analytical principles and processes. Contract Management. Knowledge Management Programme and Project Management. Good Risk & Issue management. Good understanding of Financial management. Good understanding of Information Management Excellent understanding of Service Delivery aligned to ITIL good practice methodology, Cobit Governance and ISO 20 000 standards.
Excellent understanding of continual improvement through service/process monitoring and evaluation. Excellent Service / Process performance monitoring evaluation and reporting. Excellent understanding of Service Level Management. Excellent understanding of Proposal and Service Level. Agreement development.
Other Special Requirements N/A

How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;

Register using your ID and personal information;
Use received one-time pin to complete the registration;
Log in using your username and password;
Click on “Employment & Labour;
Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;

Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:

Click on “Employment & Labour;
Click on “Recruitment Citizen”
Login using your username and password

Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs

For queries/support contact egovsupport@sita.co.za OR call 080 1414 882
CV`s sent to the above email addresses will not be considered

Closing Date: 28 January 2025

Disclaimer
SITA is an Employment Equity employer and this position will be filled based on the Employment Equity Plan. Correspondence will be limited to shortlisted candidates only. Preference will be given to members of designated groups.

If you do not hear from us within two months of the closing date, please regard your application as unsuccessful.
Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for.
It is the applicant's responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
Only candidates who meet the requirements should apply.
SITA reserves the right not to make an appointment.
The appointment is subject to getting a positive security clearance, the signing of a balance scorecard contract, verification of the applicants’ documents (Qualifications), and reference checking.
Correspondence will be entered to with shortlisted candidates only.
CV`s from Recruitment Agencies will not be considered.

VACANCY - 2105
REFERENCE NR : VAC01063/25
JOB TITLE : Cluster Advocate
JOB LEVEL : E1
SALARY : R 1 254 685 - R1 882 027
REPORT TO : HOD: Customer Advocacy
DIVISION : National and Regional Consulting
DEPARTMENT : Customer Advocacy
LOCATION : SITA Erasmuskloof
POSITION STATUS : Permanent (Internal & External)

Purpose of the job
To analyse cluster needs to improve service delivery, identify and create business opportunities that will not only lead to business growth, but also ensure collaboration and coordination among government clusters in the implementation of the government's program, priorities goals and goals. The role will also manage SITA's customer experience within the cluster by playing a cross-functional task enabling organizational resources to combine resources, structure, processes and technology to solve problematic customer service delivery problems and identify root causes while managing the company's financial realities and strategic objectives.

Key Responsibility Area

Develop and manage cluster business plan to ensure the long-term development and retention of strategic customers within the cluster to ultimately lead to business growth.
Collaborate with all functional areas to design, accelerate the enterprise-wide integration process and define the strategic basis for planning and implementation of identified opportunities within the cluster.
Establish and direct the customer engagement process in order to demonstrate to them that their best interests are represented, effort is being invested, and progress is being made to resolve the identified problems, issues or unmet requirements.
Conduct cluster strategic analysis get an overview of the functioning of the cluster.
Establish a Customer Advocacy Escalation and communication process within the cluster.

Qualifications and Experience
Minimum: Bachelor’s degree / National Diploma / BTech in Business Management OR Information Technology OR Computer Science, business administration, business analytics, management or a similar area.
Experience: 8+ years proven experience of managing ICT Service Delivery Management which should include: A combination of technical and business expertise; Business development experience; Experience in managing large ICT business accounts; Experience in people management, team management, project management; Experience in managing, monitoring and reviewing complex operational service delivery and a programme of ICT projects and developments. Experience in strategic/ business consulting and managing customer relationship will be an added advantage. The incumbent will be required to collaborate with relevant Government Officials, GITOC Bodies, Government Governance bodies, industry partners, standards generating bodies, accreditation and certification bodies at a senior management and executive level. The incumbent will be required to participate and provide input in implementation of Customer related business strategies, SITA Sales Methodology and Sales Process. The incumbent is required to have own transport.

Technical Competencies Description
Knowledge of: Excellent stakeholder management; Strong sales and business management skills with the ability to develop value proposition for customers; Strong consulting skills; Excellent strategic analysis with the ability to analyse business practices, strategic objectives and goals; Excellent research, benchmarking and market analysis skills; Excellent facilitation and presentation skills; Excellent Project Management skills. Understanding of high-level ICT service issues and their possible impact on the government service delivery and citizens; Knowledge and understanding of government strategic objectives and priorities; Knowledge and understanding of the business operations, policies, processes and services; Knowledge and understanding of ICT technologies best practices, governance framework and how they can be applied to improve service delivery; Knowledge of PFMA and procurement procedures in government and sound knowledge of financial analysis; Risk & Issue management.
Other Special Requirements N/A

How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;
1. Register using your ID and personal information;
2. Use received one-time pin to complete the registration;
3. Log in using your username and password;
4. Click on “Employment & Labour;
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:
1. Click on “Employment & Labour;
2. Click on “Recruitment Citizen”
3. Login using your username and password
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs

For queries/support contact egovsupport@sita.co.za OR call 080 1414 882
CV`s sent to the above email addresses will not be considered

Closing Date: 28 January 2025

Disclaimer
SITA is an Employment Equity employer and this position will be filled based on the Employment Equity Plan. Correspondence will be limited to shortlisted candidates only. Preference will be given to members of designated groups.

If you do not hear from us within two months of the closing date, please regard your application as unsuccessful.
Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for.
It is the applicant's responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
Only candidates who meet the requirements should apply.
SITA reserves the right not to make an appointment.
The appointment is subject to getting a positive security clearance, the signing of a balance scorecard contract, verification of the applicants’ documents (Qualifications), and reference checking.
Correspondence will be entered to with shortlisted candidates only.
CV`s from Recruitment Agencies will not be considered.

VACANCY -2106
REFERENCE NR : VAC01064/25
JOB TITLE : Customer Advocacy Administrator
JOB LEVEL : C4
SALARY : R 409 935 - R 614 903
REPORT TO : HOD Customer Advocacy
DIVISION : National and Regional Consulting
DEPARTMENT : Customer Advocacy
LOCATION : SITA Erasmuskloof
POSITION STATUS : Permanent (Internal & External)

Purpose of the job
To provide advanced support to the cluster advocates by performing administrative duties.

Key Responsibility Area

Manage and handle queries of team members in relation to ERP (HR, OTL, I expense, project, Tele sales, Teleservices, Order Management, etc).
Provide financial administration to the department (Budget).
Provide general administrative support to the department and ensure adherence to the organisation quality standards.
Arrange work sessions and staff meetings with employees and coordinate all logistical arrangements for the sub department.
Arrange external customer meetings and coordinate all logistical arrangements for the sub department.

Qualifications and Experience
Minimum: National Diploma in a relevant discipline / NQF level 6.
Experience: 3-4 years working experience within the administrative support role to a senior manager or executive in general office or business practices or procedures.

Technical Competencies Description
Knowledge of: Knowledge of principles and practices of organisation, records management and general administration; Basic principles and practices of financial management; Business Processes; Knowledge of ICT environment; Project Management; Customer Relationship Management; Business Management ; People Management; Business Writing; Computer Literacy preferable ICDL; Office Management skills; Ability to operate standard office equipment; Customer Service Orientation.
Other Special Requirements N/A

How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;
1. Register using your ID and personal information;
2. Use received one-time pin to complete the registration;
3. Log in using your username and password;
4. Click on “Employment & Labour;
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:
1. Click on “Employment & Labour;
2. Click on “Recruitment Citizen”
3. Login using your username and password
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs

For queries/support contact egovsupport@sita.co.za OR call 080 1414 882
CV`s sent to the above email addresses will not be considered

Closing Date: 28 January 2025

Disclaimer
SITA is an Employment Equity employer and this position will be filled based on the Employment Equity Plan. Correspondence will be limited to shortlisted candidates only. Preference will be given to members of designated groups.

If you do not hear from us within two months of the closing date, please regard your application as unsuccessful.
Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for.
It is the applicant's responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
Only candidates who meet the requirements should apply.
SITA reserves the right not to make an appointment.
The appointment is subject to getting a positive security clearance, the signing of a balance scorecard contract, verification of the applicants’ documents (Qualifications), and reference checking.
Correspondence will be entered to with shortlisted candidates only.
CV`s from Recruitment Agencies will not be considered.

VACANCY - 2090
REFERENCE NR : VAC01210 (Re-advertisement)
JOB TITLE : Lead Consultant Service Management JOB LEVEL : D4
SALARY : R 887 541 - R 1 331 311
REPORT TO : Senior Manager: Service Management Centre DIVISION : Service Management
DEPARTMENT : Prov KZN: Service Management LOCATION : SITA Kwa Zulu Natal
POSITION STATUS : Permanent (Internal & External)

Purpose of the job
Manage, Plan and Lead the delivery of high-quality service management solutions to ensure exceptional customer experience, achieve strategic business objectives and promote effective cross functional collaboration within lines of business. Analyze, monitor and evaluates the function of the Service Centre by monitoring activities on a real-time basis. Creates schedules and provide regular reports to management on workload. Works with Finance to maintain budget accuracy and improve forecast capabilities. Defines both long-term strategies and ever-changing, short term and immediate service needs. Updates and maintains scheduling database with current information, researches, recommends and implements service desk technology and process improvements to reduce overall costs. Manage and oversee all aspects of Service Delivery from client relationship management to service quality assurance and continuous improvements. Ensure customer satisfaction, maintain a competitive edge and meet SITA objectives. Manage and achieve strategic business objectives and deliver exceptional customer service innovations with efficient tactics that enhance customer experience. To lead, develop, implement, optimize and influence service delivery by applying service strategy, design, transition, operations, service delivery and continual improvement through the ITIL Service Lifecycle, relevant ISO standards and COBIT Governance to government enabling effective service management, to support the management of BA, SLAs, OLAs and underpinning contracts across SITA.

Key Responsibility Area

Accountable for ITIL Life Cycle Management (Service Strategy) relevant to Demand, Financial and Service Portfolio Management for services provided to Government thereby ensuring that risks to services as a result of poor strategic positioning effectively managed in order to provide excellent service delivery.
Accountable for ITIL Life Cycle Management (Service Design) relevant to Capacity, Availability, IT Continuity, Service Level, Service Catalogue, Supplier and Information Security for services provided to Government thereby ensuring that risks to services as a result of poor design principles are effectively managed in order to provide excellent service delivery.
Accountable for ITIL Life Cycle Management (Service Transition) relevant to IT Change & Release Management as well as Service Asset and Configuration Management for services provides to government thereby ensuring that risks to services as a result of IT changes are effectively managed in order to provide excellent service delivery.
Accountable for ITIL Life Cycle Management (Service Operations) relevant to all types of incidents, requests, events, access and problems raised against SLA / OLA and underpinning contract requirements and highlight areas of performance risks in order to provide excellent service delivery.
Development, implementation and management of delivery of service management center services in order to perform end-to-end service management functionality.
Implement the performance management policy to ensure optimum performance output to enhance service delivery.

Qualifications and Experience
Minimum: 3 Year Relevant tertiary qualification in Computer Science, Information Technology or related field at NQF Level 6. An ITIL Certification will be an added advantage.
Experience: A minimum of 8 - 9 years’ experience in Service Management principles aligned to good practice methodologies, including: Experience in Relationship Management. Experience in people management, team management, project management. Experience general Financial management. Experience in development, implementation and application of the good practice methodologies and processes, i.e. (ITIL, COBIT, ISO). Experience in service escalation management Experience in leading Service Level engagement with clients Experience in Service Level performance reporting and Experience in enforcing adherence to processes and policies.

Technical Competencies Description
Knowledge of: Statistical and analytical principles Policy and processes development and implementation. Understanding IT Service Delivery and how it supports customers business. Understanding of IT Service Strategy, Design, Transition, Operations aligned to ITIL good practice methodology, Cobit Governance and ISO 20 000 standards. Understanding continual improvement through service/process monitoring and evaluation. Quality Assurance processes and standards. Good understanding and practice of Financial Management. Good understanding and practice of Project Management. Knowledge Management Good understanding of customer Service Level and relationship management.
Other Special Requirements N/A

How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;

Register using your ID and personal information;
Use received one-time pin to complete the registration;
Log in using your username and password;
Click on “Employment & Labour;
Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;

Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:

Click on “Employment & Labour;
Click on “Recruitment Citizen”
Login using your username and password
Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs

For queries/support contact egovsupport@sita.co.za OR call 080 1414 882
CV`s sent to the above email addresses will not be considered

Closing Date: 28 January 2025

Disclaimer
SITA is an Employment Equity employer and this position will be filled based on the Employment Equity Plan. Correspondence will be limited to shortlisted candidates only. Preference will be given to members of designated groups.

If you do not hear from us within two months of the closing date, please regard your application as unsuccessful.
Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for.
It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
Only candidates who meet the requirements should apply.
SITA reserves a right not to make an appointment.
Appointment is subject to getting a positive security clearance, the signing of a balance score card contract, verification of the applicant’s documents (Qualifications), and reference checking.
Correspondence will be entered to with shortlisted candidates only.
CV`s from Recruitment Agencies will not be considered.

VACANCY - 2096
RE ADVERTISEMENT
REFERENCE NR : VAC00327/25
JOB TITLE : Supervisor Operations
JOB LEVEL : C3
SALARY : R 351 254 - R 526 880
REPORT TO : Operations Manager
DIVISION : ITI: Infrastructure Services
Department : Hosting
LOCATION : SITA Beta, Pretoria
POSITION STATUS : Permanent (Internal & External)

Purpose of the job
Responsible for the management of the operations environment of the Computer Centre and printing Operations personnel.

Key Responsibility Areas
Optimal utilization of resources; Compile manpower schedules regarding leave, shifts, standby and overtime; Motivation and moral development of personnel; Management of departmental projects; Responsible for change control on production systems; Performance of housekeeping procedures; Task scheduling. Problem solving; Liaison; and Staff development.

Qualifications and Experience
Minimum: 1 - 2 year National Certificate in a relevant discipline / NQF level 5 or accredited specialised courses plus drivers License.
Experience : 3-4 years experience practical experience in Computer Operating and shift leading 2-3 Years Shift Leader. 3-4 years in printing environment or Electronic distribution of documents.

Technical Competencies Description
Knowledge of: Managing staff Operating Systems DBMS Job Scheduling Root Cause Analysis Electronic Document delivery.

How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process
1. Register using your ID and personal information
2. Use received one-time pin to complete the registration
3. Log in using your username and password
4. Click on “Employment & Labour
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
Or, if a candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:
1. Click on “Employment & Labour
2. Click on “Recruitment Citizen”
3. Login using your username and password
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs

For queries/support contact egovsupport@sita.co.za OR call 080 1414 882
CV`s sent to the above email addresses will not be considered

Closing Date: 27 January 2025

Disclaimer
SITA is an Employment Equity employer and this position will be filled based on Employment Equity Plan. Correspondence will be limited to short listed candidates only. Preference will be given to members of designated groups.

If you do not hear from us within two months of the closing date, please regard your application as unsuccessful.
Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for.
It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
Only candidates who meet the requirements should apply.
SITA reserves a right not to make an appointment.
Appointment is subject to getting a positive security clearance, the signing of a balance score card contract, verification of the applicant’s documents (Qualifications), and reference checking.
Correspondence will be entered to with shortlisted candidates only.
CV`s from Recruitment Agencies will not be considered.

VACANCY - 2098
Re - Advertisement
REFERENCE NR : VAC01148
JOB TITLE : Senior Manager: Service Management JOB LEVEL : D5
SALARY : R 1 035 817 - R 1 553 726
REPORT TO : Provincial Manager
DIVISION : Prov KZN: Provincial and Local Consulting
DEPARTMENT : Service Management Services LOCATION : SITA Durban
POSITION STATUS : Permanent (Internal & External)

Purpose of the job
To provide full-Service Management function - Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement aligned to business service management systems for mapping, measuring, reporting and adjusting of services to effectively manage IT resources as a function of IT Service Management processes. Operate as a single point of contact for the logging all service incidents and customer requests, to support the management of BA and SLA (with clients) and OLA (with organizational units). To provide full contact centre functionality to Government. To provide all other end user computing services including security and VOIP services.

Key Responsibility Area

To provide strategic direction for the business unit and to modernize how services are rendered to the clients for all aspects of this business unit.
To be accountable and manage the IT Service Desk, Customer Contact Centre and Service Delivery Management function in order to facilitate the resolution of clients’ queries ensuring that service level agreements are kept at optimal levels.
To be accountable and have authority as complete Service Management technology enablement process owner. Execute, provide and manage technology environments to proactively monitor performance of IT Service Management processes and to better support and maintain critical services provided to the business.
To be accountable and have authority as complete Service Management process owner ensuring that policies and processes are developed, evaluated, monitored and implemented for all Service Management processes, namely, Service Strategy, Service Design, Service Transition, Service Operations, Continual service improvement and in identifying, planning, delivering and supporting IT services to SITA and customers. Ensure that the Service Management processes are adopted across all IT departments within SITA.
Oversee the upgrades/maintenance of the network infrastructure and server rooms and associated infrastructure.
Liaising with third parties to assist in the provision of ICT services and/or implementation of ICT projects across various clients.
To be accountable and have authority to manage, lead, and directs all components of Service Management technology and support in order to provide and continually enhance Service Management technology and other related technologies.
Must be able to perform Human Resources management functions such as performance contacting and management.
Must possess big-picture thinking in envisioning the future state of IT in the client base and determine what actions at the present time will best contribute to the end goal.

Qualifications and Experience
Minimum: 3-year National Diploma / National First Degree in Computer Science /Information Technology or relevant equivalent. A post graduate degree in Computer Science /Information Technology or relevant equivalent or MBA will be an added advantage.
Experience: 9-10 years’ experience in ICT infrastructure management/ICT service management, including: 5 years’ experience in the infrastructure using ITIL framework. 3 years’ experience in the ICT Governance role .5 years management experience.

Technical Competencies Description
Customer service management Government Information Management. Business Development. Information Technology management ICT Services ITIL Framework. Cybersecurity. Writing technical documents.
Other Special Requirements N/A

How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;

Register using your ID and personal information;
Use received one-time pin to complete the registration;
Log in using your username and password;
Click on “Employment & Labour;
Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;

Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:

Click on “Employment & Labour;
Click on “Recruitment Citizen”
Login using your username and password

Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs If you do not hear from us within two months of the closing date, please regard your application as unsuccessful.
Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for.
It is the applicant's responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
Only candidates who meet the requirements should apply.

For queries/support contact egovsupport@sita.co.za OR call 080 1414 882 CV`s sent to the above email addresses will not be considered

Closing Date: 24 January 2025

Disclaimer
SITA is an Employment Equity employer and this position will be filled based on the Employment Equity Plan. Correspondence will be limited to shortlisted candidates only. Preference will be given to members of designated groups.

If you do not hear from us within two months of the closing date, please regard your application as unsuccessful.
Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for.
It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
Only candidates who meet the requirements should apply.
SITA reserves a right not to make an appointment.
Appointment is subject to getting a positive security clearance, the signing of a balance score card contract, verification of the applicant’s documents (Qualifications), and reference checking.
Correspondence will be entered to with shortlisted candidates only.
CV`s from Recruitment Agencies will not be considered.

VACANCY - 2101
RE ADVERTISEMENT
REFERENCE NR : VAC00223/25
JOB TITLE : Senior Manager: Fixed Assets Management
JOB LEVEL : D4
SALARY : R 887 541 - R 1 331 311
REPORT TO : Senior Manager External Reporting and Fixed Assets
DIVISION : Finance
Department : Financial Accounting
LOCATION : SITA Erasmuskloof
POSITION STATUS : Permanent (Internal & External)

Purpose of the job
Overseeing the management of the organizations fixed assets management, overseeing the management of the asset tax book, overseeing the management of the data quality, management of the cross-functional stakeholder engagement, training and overseeing the accumulation and assessment of information required from a GRAP perspective and ensuring the compliance with GRAP.

Key Responsibility Areas

Manage the performance objectives of the department and empower staff to enable them to deliver on their performance goals to ensure the department achieves its objectives
Review policies, processes and procedures and continuously improve the functioning of the department and the organisation and driving automation of the defined processes.
Oversee and manage all elements of the Fixed Assets Management function, including compliance with GRAP.
Oversee the management of tax book and providing technical support.
Technical Support and Inventory Management.

Qualifications and Experience
Minimum: Honours in Accounting and a qualified Chartered Accountant (CA(SA). Registered with SAICA as a qualified CA(SA)
Experience : 5+ years post article experience in a corporate or big public entity that has to comply with IFRS/GRAP and/or in the auditing of such entities.

Technical Competencies Description
Knowledge of: Financial Acumen: Understanding of financial principles related to asset valuation, depreciation, and capital budgeting. Regulatory Requirement: Familiarity with relevant laws and regulations in the public sector environment as it relates to assets, including tax laws. Asset Lifecycle Management: Knowledge of the asset lifecycle of fixed assets and intangible assets, from acquisition to disposal. Inventory Management: Skills in tracking and managing physical assets, including conducting audits and reconciliations. Technological Proficiency: Detailed understanding of software and systems for the managing and reporting of fixed assets. Risk Management: Ability to oversee projects involving asset acquisition, upgrades, or disposals, ensuring they are completed on time and within budget. Interpersonal Skills: Strong communication and leadership abilities for managing teams and collaborating with other departments. Strategic Planning: Capability to align asset management strategies with the organisation's overall goals and objectives. Analytical Skills: Proficiency in data analysis to evaluate asset performance and other assets related information.
Other Special Requirements N/A

How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process
1. Register using your ID and personal information
2. Use received one-time pin to complete the registration
3. Log in using your username and password
4. Click on “Employment & Labour
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:
1. Click on “Employment & Labour
2. Click on “Recruitment Citizen”
3. Login using your username and password
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
For queries/support egovsupport@sita.co.za OR call 080 1414 882
CV`s sent to the above email addresses will not be considered.

Closing Date: 24 January 2025

Disclaimer
SITA is an Employment Equity employer and this position will be filled based on the Employment Equity Plan. Correspondence will be limited to short-listed candidates only. Preference will be given to members of designated groups.

If you do not hear from us within two months of the closing date, please regard your application as unsuccessful.
Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for.
It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
Only candidates who meet the requirements should apply.
SITA reserves a right not to make an appointment.
Appointment is subject to getting a positive security clearance, the signing of a balance score card contract, verification of the applicant’s documents (Qualifications), and reference checking.
Correspondence will be entered to with shortlisted candidates only.
CV`s from Recruitment Agencies will not be considered.
CV’s sent to incorrect email address will not be considered

VACANCY - 2103
REFERENCE NR : VAC0042/26
JOB TITLE : Office Clerk
JOB LEVEL : B3
SALARY : R 162 236 - R 243 354
REPORT TO : Supervisor: Logistics and Office Administration
DIVISION : Human Capital Management
DEPARTMENT : HCM: Facilities Management & Physical Security
LOCATION : SITA Centurion
POSITION STATUS : Permanent (Internal/External

Purpose of the job
Provide administrative support to internal and external clients.

Key Responsibility Areas

Stock control and inventory (stationery)
Courier Services
Venue Booking & General Office Administration.

Qualifications and Experience
Minimum: Grade 12 (NQF level 4)/ Certificate in Office Administration/Business Administration.
Experience : 0– 1 years working experience as a Secretary/Administration officer/inventory Officer/Office Administrator field in a corporate/public sector organization including: 2 years as a /Stock controller/General Administration Officer in a corporate/public sector organization.

Technical Competencies Description
Knowledge of Computer literacy (MS Word/PowerPoint/Excel) PFMA SITA business processes ERP Stationery Internal Recovery System Mail selection, sorting and distribution Courier service distribution and Internal recoveries Venue booking system.
Other Special Requirements N/A

How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process
1. Register using your ID and personal information
2. Use received one-time pin to complete the registration
3. Log in using your username and password
4. Click on “Employment & Labour
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:
1. Click on “Employment & Labour
2. Click on “Recruitment Citizen”
3. Login using your username and password
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
For queries/support egovsupport@sita.co.za OR call 080 1414 882

Closing Date: 23 January 2025

Disclaimer
SITA is an Employment Equity employer, and this position will be filled based on the Employment Equity Plan. Correspondence will be limited to short-listed candidates only. Preference will be given to members of designated groups.

If you do not hear from us within two months of the closing date, please regard your application as unsuccessful.
Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for.
It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
Only candidates who meet the requirements should apply.
SITA reserves a right not to make an appointment.
Appointment is subject to getting a positive security clearance, the signing of a balance score card contract, verification of the applicant’s documents (Qualifications), and reference checking.
Correspondence will be entered to with shortlisted candidates only.
CV`s from Recruitment Agencies will not be considered.

VACANCY
REFERENCE NR : VAC00055/22
JOB TITLE : Office Admin and Finance
JOB LEVEL : B5
SALARY : R 220 972 - R 331 457
REPORT TO : Manager: General Support Services
DIVISION : Human Capital Management
DEPARTMENT : HCM: Facilities Management & Physical Security
LOCATION : SITA Centurion
POSITION STATUS : Permanent (Internal/External)

Purpose of the job
To provide Administrative and Financial support to the Facilities Management & Physical Security department and ensure effective coordination and communication between service providers/suppliers, SITA Finance and interdepartmental project owners.

Key Responsibility Areas

Facilitate Item Creations & BPA creations
Facilitate Facilities Management and Physical security accounts and invoices
Monitor FM&PS Debtor accounts/ Revenue
Assist to process internal recoveries
Other Administrative duties

Qualifications and Experience
Minimum: Grade 12 (NQF level 4) and Certificate in Office Administration/Business Administration.
Experience : 2– 3 years working experience in the Invoice Management /Administrative duties for Facilities Management & Physical Security or similar corporate department. Experience in Report writing Experience in general administrative duties and record keeping.

Technical Competencies Description
Knowledge of Financial and Administrative processes, procedures and policies Computer literacy (MS Word/PowerPoint/Excel) PFMA SITA business processes ERP Internal Recovery System and Creditor & Debtor control.
Other Special Requirements N/A

How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process
1. Register using your ID and personal information
2. Use received one-time pin to complete the registration
3. Log in using your username and password
4. Click on “Employment & Labour
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:
1. Click on “Employment & Labour
2. Click on “Recruitment Citizen”
3. Login using your username and password
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
For queries/support egovsupport@sita.co.za OR call 080 1414 882

Closing Date: 23 January 2025

Disclaimer
SITA is an Employment Equity employer, and this position will be filled based on the Employment Equity Plan. Correspondence will be limited to short-listed candidates only. Preference will be given to members of designated groups.

If you do not hear from us within two months of the closing date, please regard your application as unsuccessful.
Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for.
It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
Only candidates who meet the requirements should apply.
SITA reserves a right not to make an appointment.
Appointment is subject to getting a positive security clearance, the signing of a balance score card contract, verification of the applicant’s documents (Qualifications), and reference checking.
Correspondence will be entered to with shortlisted candidates only.
CV`s from Recruitment Agencies will not be considered.

VACANCY - 2092
REFERENCE NR : VAC01059/25
JOB TITLE : Lead Consultant: System Testing
JOB LEVEL : D3
SALARY : R 760 490 – R 1 140 736
REPORT TO : Head of Department
DIVISION : Corporate and Digital Strategy
DEPT : Norms Standards & Quality
LOCATION : SITA Centurion
POSITION STATUS : Permanent (Internal & External)

Purpose of the job
To lead and direct the System Testing section and to manage or execute the system testing services adopted standards, processes and procedures.

Key Responsibility Areas

Lead, manage, and implement strategies manage the section to ensure effective and efficient operations that all resources are utilized optimally. This must be done in accordance with the SITA policy framework.
Participate in the development, implementation and evaluation of governance mechanisms for Test and QA, monitor the adherence thereto so as to deliver quality product in a controlled environment
Lead, Manage, Execute System Testing programmes/ project spanning multiple environments to ensure that it is successfully delivered
Participates in automated and system testing phases of programmes/projects spanning multiple environments to ensure that it is successfully delivered
Lead, manage and develop work packages for testing components taking into consideration SITAs software development stack ICT standards and enterprise architecture for Governance
Lead, manage, and develop testing components using SITA test methods and Testing technique using SITA approved tools
Lead, manage and execute maintenance of testing components using SITA test methods and testing techniques using SITA approved testing tools.
Lead manage and execute comprehensive system test activities in accordance with SITA test methods and testing techniques using SITA approved testing tools
Lead and manage multiple stakeholders’ relationship according to stakeholder’s relationship management plans to unable effective management and improvement of stakeholder’s relationships
Ensure that resource (including self) is kept abreast of latest industry development and ensure that appropriate technologies are used for knowledge as to ensure innovation improved for productivity.

Qualifications and Experience
Minimum: Bachelor’s degree in ICT related field (computer science Information Systems, Technology, and Engineering) or equivalent. ISTQB certification.
Experience: 7-8 years’ experience in the ICT field, IT Governance, IT Planning, System Development, Procurement, implementation, and maintenance/enhancements of an integrated solution across multiple hardware and software platforms with projects leadership, management, operational responsibility in a large corporate/ public sector organization 4-5 years’ experience in System Testing professions including the application of testing technique, interpretation of solution design, architectures, walkthroughs the inspections, functions, and non-function test concepts, and manual software testing.

Technical Competencies Description
Knowledge of: ICT Governance compliance Development Methodologies Programming language Implementation Methodology IT Quality Management Business process management General business management General Human Resource management General ICT Procurement General Financial Management IT Security ICT Standard Legislative environment and IT Legislation Integration Methodologies COTS (Commercial Of The Shelf) product OSS (Open Source Software) product IT strategy and architectures Project Management Data Management Application Maintenance and Support User Support and Training Application Testing Hosting and converged Communication.
Other Special Requirements N/A.

How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process
1. Register using your ID and personal information
2. Use received one-time pin to complete the registration
3. Log in using your username and password
4. Click on “Employment & Labour
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:
1. Click on “Employment & Labour
2. Click on “Recruitment Citizen”
3. Login using your username and password
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs

For queries/support egovsupport@sita.co.za OR call 080 1414 882
CV`s sent to the above email addresses will not be considered.

Closing Date: 23 January 2025

Disclaimer
SITA is an Employment Equity employer, and this position will be filled based on Employment Equity Plan. Correspondence will be limited to short-listed candidates only. Preference will be given to members of designated groups.

If you do not hear from us within two months of the closing date, please regard your application as unsuccessful.
Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for.
It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
Only candidates who meet the requirements should apply.
SITA reserves a right not to make an appointment.
Appointment is subject to getting a positive security clearance, the signing of a balance score card contract, verification of the applicants documents (Qualifications), and reference checking.
Correspondence will be entered to with shortlisted candidates only.
CV`s from Recruitment Agencies will not be considered.

VACANCY - 2095
REFERENCE NR : VAC01012/25
JOB TITLE : Specialist: Supplier Relationship Management
JOB LEVEL : C4
SALARY : R 409 935 – R 614 903
REPORT TO : Consultant: Supplier Relationship Management
DIVISION : IT Infrastructure Services
DEPT : Supplier Relationship Management
LOCATION : SITA Centurion
POSITION STATUS : Permanent (Internal & External)

Purpose of the job
Execute, maintain the strategy to manage suppliers, ensure the delivery of network services in line with agreed service levels for SITA key clients and ensures maximum value is received for the money that an organization pays to its suppliers.

Key Responsibility Areas

Provide inputs in the solution architecture development and execution.
Participate in the development of strategies for managing Wide Area Network suppliers to ensure alignment with organizational objectives
Monitor supplier performance on operation, maintenance and governance across the provisioning of the Wide Area Network to ensure effective and efficient service delivery
Manage supplier relationships in line with contracted Service Level Agreements for cost reduction and increased performance
Ensure that service providers participate on SITA's disaster recovery and business continuity
Ensure compliance to governance structures to avoid audit findings and irregular expenditure
Ensure effective management of resources (i.e., budget/finances, asset) within the Unit.

Qualifications and Experience
Required Qualification: Minimum National Diploma/ Degree in Computer Science /Information Technology/Engineering or relevant equivalent NQF Level 6. Certificate in ITIL.
Experience: 3 -5 years in the provision of ICT services / solutions, business support/operations as well as in the provisioning of large systems within the corporate which should include the following: 2 - 3 years ICT Service
Delivery experience with a sound understanding of the underpinning technologies. IT/Service Delivery exposure on ITSM (Service Management) practices and principles 2 - 3 years IT contracts and vendor management experience.

Technical Competencies Description
Knowledge of: IT Models and Frameworks; Vendor Management, Project Management skills, Contract Management; ICT Business Environment and Landscape Governance; Risk Management; Knowledge and understanding of ICT technologies, legislation, policies and procedures. Knowledge of PFMA and procurement procedures in Government. Understanding continual improvement through service/process monitoring and evaluation. Financial Management, IP Infrastructure Administration and Systems management.

Technical competencies: Network/Infrastructure Management.
Leadership competencies: Attention to Detail; Analytical thinking; Continuous Learning; Disciplined; Resilience; and Stress Management.

How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;
1. Register using your ID and personal information;
2. Use received one-time pin to complete the registration;
3. Log in using your username and password;
4. Click on “Employment & Labour;
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
Or, if candidate has registered on eservices portal, access www.eservices.gov.za then follow the below steps:
1. Click on “Employment & Labour;
2. Click on “Recruitment Citizen”
3. Login using your username and password
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs

For queries/support contact eRecruitmentSupport@sita.co.za
CV`s sent to the above email addresses will not be considered.

Closing Date: 23 January 2025

Disclaimer
SITA is an Employment Equity employer and this position will be filled based on Employment Equity Plan. Correspondence will be limited to short listed candidates only. Preference will be given to members of designated groups.

If you do not hear from us within two months of the closing date, please regard your application as unsuccessful.
Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for.
It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
Only candidates who meet the requirements should apply.
SITA reserves a right not to make an appointment.
Appointment is subject to getting a positive security clearance, the signing of a balance score card contract, verification of the applicants documents (Qualifications), and reference checking.
Correspondence will be entered to with shortlisted candidates only.
CV`s from Recruitment Agencies will not be considered.

VACANCY - 2094
REFERENCE NR : VAC01084/25 – 1090/25, VAC01099/25 – VAC01096/25, VAC01101-1109
JOB TITLE : Financial Accountant X 23
JOB LEVEL : C4
SALARY : R 409 935 - R 614 903
REPORT TO : Lead Consultant: Financial Risk, Governance and Compliance
DIVISION : Finance
DEPT : Financial Accounting & Management Accounting
LOCATION : SITA Erasmuskloof
POSITION STATUS : 24 Months Fixed Term Contract (Internal & External)

Purpose of the job
The role is responsible for ensuring the timely and accurate processing of accounting related transactions to be presented in the financial statements that are GRAP compliant. This involves activities such as reconciliations to ensure that transactions are recorded and processed accurately and timely around the following functions (but not limited to) Accounts Payable, Accounts Receivable, Debt Management, Revenue, Receiving (GRV), Asset Management, external reporting, audit management and PFMA compliance. Additionally, the role would evaluate policies and procedures, key environmental controls from a GRAP compliance perspective and to drive its implementation.

Key Responsibility Areas

Drafting business processes (SOP) relating to the different functions as stated in the purpose of the job
Review the internal controls within finance, reporting and addressing weaknesses that are identified to ensure alignment with policy and statutory legislation. .
General Finance and audit administration
Preparing financial statements year-end lead schedules including related reconciliations
Applying retrospective application to transactions relating to prior period errors

Qualifications and Experience
Required Qualification: minimum 3-year National Diploma/bachelor’s degree in accounting (NQF 6/7). A postgraduate qualification (NQF 8) (CTA) will be an advantage.
Experience: Completion of the 3-year SAICA articles. Experience in GRAP or IFRS. Post articles experience would be an advantage.

Technical Competencies Description
Knowledge of: Business Writing, Financial Accounting (GRAP or IFRS), Analytical thinking, Understanding of relevant legislation, including PFMA and Treasury regulations and Identification of risk Implementation of internal controls.
Other Special Requirements N/A.

How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process

Register using your ID and personal information
Use received one-time pin to complete the registration
Log in using your username and password
Click on “Employment & Labour
Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs

Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:

Click on “Employment & Labour
Click on “Recruitment Citizen”
Login using your username and password
Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs

For queries/support contact egovsupport@sita.co.za OR call 080 1414 882
CV`s sent to the above email addresses will not be considered

Closing Date: 22 January 2025

Disclaimer
SITA is an Employment Equity employer and this position will be filled based on Employment Equity Plan. Correspondence will be limited to short listed candidates only. Preference will be given to members of designated groups.

If you do not hear from us within two months of the closing date, please regard your application as unsuccessful.
Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for.
It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
Only candidates who meet the requirements should apply.
SITA reserves a right not to make an appointment.
Appointment is subject to getting a positive security clearance, the signing of a balance score card contract, verification of the applicants documents (Qualifications), and reference checking.
Correspondence will be entered to with shortlisted candidates only.
CV`s from Recruitment Agencies will not be considered.

VACANCY - 2110
REFERENCE NR : VAC00272 (Re-advertisement)
JOB TITLE : Technical Manager: ADM AM ESM Solution Management (ERP)
JOB LEVEL : D3
SALARY : R 760 490 – R 1 140 736
REPORT TO : Senior Manager
DIVISION : Application Development & Maintenance
DEPARTMENT : ADM AM ESM Solution Management (ERP)
LOCATION : SITA Erasmuskloof
POSITION STATUS : Permanent (Internal & External)

Purpose of the job
The role is to manage and co-ordinate service management and/or project management, be accountable for financial management, supplier/ contract management, Human Resources, and ICT services at a unit level. The Technical Manager will also be in charge of maintaining, supporting, and upgrading existing systems and applications needed to keep the business operational. This includes the monitoring of service level agreements and customer expectations.

Key Responsibility Area

Ensure that projects match business needs and requirements, furnish end-user requirements.
Manage and provide guidance to the team on Applications services processes and procedures as to their use to ensure compliance with standards to maintain the quality of developed applications.
Responsible for the delivery of new feature functionality, as well as the production support for in scope Applications and services.
Serve as a communication point between Business and the customers for Applications projects and services responsible for and ensure that service level agreements and customer expectations are met.
Develop and manage implementation of the modernisation plan for current legacy systems responsible for.

Qualifications and Experience
Minimum: 3 – 4 Year National Diploma / Degree in Software Engineering/ Computer Science /Information Technology or relevant qualification equivalent to NQF Level 6.
Certification: Vendor certification for applications will be an added advantage.
Experience: A minimum of 8 years ICT field, including IT Governance, Planning, systems development/procurement, implementation and maintenance/enhancements of integrated solutions across multiple hardware and software platforms with leadership, management, operational responsibility in a large corporate/public sector organisation including: minimum 3 years’ experience in a management/leadership level/role.
Experience should include the following: Application Lifecycle Management experience including exposure to Agile methodology, .Net, Web and Services development as an added advantage.
• Experience with large to very large enterprise environments which include multiple site locations.
• Hands-on technical development experience.
• Experience in designing, developing, and writing code for programs, reports, interfaces.
• Experience in preparing technical design, training, and deployment documentation.
• Extensive experience in interacting with customers.

Technical experience: Overall experience in new technologies like ORACLE EBS, Oracle DB, SQL,PL/SQL, JAVA, JAVA Spring, JAVA Script, JAVA Servlets, HTML, Linux Ubuntu, Unix and Linux operating systems, utilisation of MS Office, Time management.

Technical Competencies Description
Knowledge of: Knowledge of Application Solution/Systems Development, Maintenance & Implementation. In-depth knowledge of SDLC methodologies and best practices. Knowledge of Agile/Scrum project methodologies. In-depth technical knowledge of application software. Understanding of software development concepts and processes. Knowledge of formal project management concepts and methodologies. Ability to manage multiple system development projects at once and facilitate project team activities. Knowledge and understanding of PFMA. Knowledge of Business Change, Business Change Management, Requirements Definition and Management.
Other Special Requirements N/A

How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;
1. Register using your ID and personal information;
2. Use received one-time pin to complete the registration;
3. Log in using your username and password;
4. Click on “Employment & Labour;
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs;
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:
1. Click on “Employment & Labour;
2. Click on “Recruitment Citizen”
3. Login using your username and password
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs

For queries/support contact egovsupport@sita.co.za OR call 080 1414 882
CV`s sent to the above email addresses will not be considered

Closing Date: 31 January 2025

Disclaimer
SITA is an Employment Equity employer and this position will be filled based on the Employment Equity Plan. Correspondence will be limited to shortlisted candidates only. Preference will be given to members of designated groups.

If you do not hear from us within two months of the closing date, please regard your application as unsuccessful.
Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for.
It is the applicant's responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
Only candidates who meet the requirements should apply.
SITA reserves the right not to make an appointment.
The appointment is subject to getting a positive security clearance, the signing of a balance scorecard contract, verification of the applicants’ documents (Qualifications), and reference checking.
Correspondence will be entered to with shortlisted candidates only.
CV`s from Recruitment Agencies will not be considered.

VACANCY - 2108
REFERENCE NR : VAC00975/25
JOB TITLE : Advanced Operational: Service Management Support (Escalation)
JOB LEVEL : C2
SALARY : R 300 971 - R 451 457
REPORT TO : Specialist: Service Operations (Incident Management)
DIVISION : Service Management
DEPT : Service Delivery Management
LOCATION : SITA Centurion
POSITION STATUS : Permanent (Internal & External)

Purpose of the job
To proactively monitor and escalate all open Incident / Request / Event / Access Management system calls linked to SLAs and influence service delivery performance by ensuring Service Operations are aligned to the ITIL Service Lifecycle, relevant ISO standards, and COBIT Governance to Government enabling effective service management.

Key Responsibility Areas

Daily Monitoring and Management of incidents life cycle.
Adherence and knowledge of Incident Management Policies and Procedures
Ensure availability to deliver effective service
Adherence to approved quality assurance policies and standards
Reporting of High and Medium impact incidents
Maintain Incident Management Forum discussions with representatives and LOB
Ensure automation of escalation procedures according to the related SLA’s.

Qualifications and Experience
Minimum: Grade 12 or Equivalent Qualification A+ and N+ (International Accreditation).
Experience Call Centre / Helpdesk Experience 2 years’ Service Management Systems (e.g. ARS, ITSM, etc.).

Technical Competencies Description
Knowledge of: Service Management Systems (e.g. ARS, ITSM7, etc.). Policy, process, and standards. Development of Operational business processes and procedures. ITIL framework.

How to apply
To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process.
1. Register using your ID and personal information.
2. Use received one-time pin to complete the registration.
3. Log in using your username and password.
4. Click on “Employment & Labour.
5. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs.
Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:
1. Click on “Employment & Labour.
2. Click on “Recruitment Citizen”
3. Login using your username and password
4. Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs

For queries/support contact egovsupport@sita.co.za OR call 080 1414 882
CV`s sent to the above email addresses will not be considered.

Closing Date: 30 January 2025

Disclaimer
SITA is an Employment Equity employer and this position will be filled based on Employment Equity Plan. Correspondence will be limited to short listed candidates only. Preference will be given to members of designated groups.

If you do not hear from us within two months of the closing date, please regard your application as unsuccessful.
Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for.
It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
Only candidates who meet the requirements should apply.
SITA reserves a right not to make an appointment.
Appointment is subject to getting a positive security clearance, the signing of a balance score card contract, verification of the applicants’ documents (Qualifications), and reference checking.
Correspondence will be entered to with shortlisted candidates only.
CV`s from Recruitment Agencies will not be considered.

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