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STATE INFORMATION TECHNOLOGY AGENCY (SITA)
 
REFERENCE NR : VAC04983, 1311, 1960, 1679 & 1680 
JOB TITLE : End User Computing Technician X5 
JOB LEVEL : C1 
SALARY : R 217 229 - R 362 048 
REPORT TO : Specialist: Server Administrator or Specialist: EUC Field Support 
DIVISION : Provincial and Local Consulting 
DEPT : WC: End User computing (LAN) 
LOCATION : 2 x Cape Town, 1 x Simon’s Town, 1 x Bredasdorp and 1 x Saldanha 
POSITION STATUS : Permanent (Internal & External) 
 
Purpose of the job 
To provide remote and onsite LAN and Desktop technical support to Workstations and Network infrastructure, ensuring that the clients requirements are always met and their expectations exceeded. 
 
 
Key Responsibility Areas 
• Provide first and second level LAN & desktop support; 
• Install and configure new IT equipment; 
• Implementation, customization and maintenance of the remote software deployment; 
• Provide support to the enterprise’s local IT and software resources; and 
• Provide LAN & desktop advisory services to clients. 
 
Qualifications and Experience 
Required Qualification: Matric or Grade 12, Diploma in IT NQF Level 5, Plus A+ or N+ 
Added Advantage: The S+ & Microsoft 365 Certified: Modern Desktop Administrator Associate MD-100: Windows 10 MD-101: Managing Modern desktops will be a considerable advantage. 
 
Experience: 2 -3 years in the service management / End User Support, Added Advantage: Call centre Agent with 3 - 4 years relevant experience in the End User Computing services and related LAN Infrastructures Services Maintenance and support service of the End User Computing Services relating to all LAN Infrastructure Services such as servers, desktops, LAN cabling, switches and other LAN peripherals. Maintenance and support to ensure the availability of the services according to prescribed procedures, policies, standards and SLA’s. Ensure the resolution of hardware and software service requests, incidents and problem within End User Computing and all related LAN infrastructure. 
 
 
Technical Competencies Description 
Desktop operating systems and application Network cabling and telephony system Security software and hardware Technical support and maintains of the application system(s), hardware and software End User Computer and LAN infrastructure principles and topology, Internet protocols, services and Routing and switching technologies ITIL Procedure, Policies and standards. 
 
Skills: Application Development; Application Maintenance and Support; Customer Relationship Management; and Hosting Management. Leadership Competencies: Customer Experience; and Collaboration. 
 
Other Special Requirements 
A Valid Driver’s license with reliable own transport.

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How to apply 
Internal candidates must apply using this email address: Buzwe.internalwcrecruitment@sita.co.za  
External candidates must apply using this email address: Wcrecruitment@sita.co.za
 
Closing Date: 09 March 2021 
 
Disclaimer
SITA is Employment Equity employer and this position will be filled based on Employment Equity Plan. Correspondence will be limited to short listed candidates only. 
• If you do not hear from us within two months of the closing date, please regard your application as unsuccessful. 
• Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for. 
• It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). 
• Only candidates who meet the requirements should apply. 
• SITA reserves a right not to make an appointment. 
• Appointment is subject to getting a positive security clearance, the signing of a balance score card contract, verification of the applicants’ documents (Qualifications), and reference checking. 
• Correspondence will be entered to with shortlisted candidates only. 
• CV`s from Recruitment Agencies will not be accepted 
• CV’s sent to incorrect email address will not be considered