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STATE INFORMATION TECHNOLOGY AGENCY (SITA) - CONSULTANT: CLIENT CONTRACT MANAGEMENT X4
STATE INFORMATION TECHNOLOGY AGENCY (SITA)
REFERENCE NR : 0926, 27, 29, 0930
JOB TITLE : Consultant: Client Contract Management X4
JOB LEVEL : D1
SALARY : R 368,767 - R 614,611
REPORT : Lead Consultant: Client Contract Management
DIVISION : Service Delivery Management
Department : Service Management
LOCATION : SITA Centurion
POSITION STATUS : Fixed Term Contract – 2 Years (Internal & External)
Purpose of the job
Manage, execute service level agreement related projects / activities and to establish as well as monitor, measure, and maintain client contracts, in accordance with legislative requirements and best practises, to ensure that requirements are met.
Key Responsibility Areas
Manage Implement, measure, monitor and improve the Client Contract management strategy, framework and standards to ensure alignment to SITA strategic objective and PSI;
Maintenance of contract between SITA and clients;
Develop, manage and facilitate the implementation of contracts to ensure cost, service and quality requirements are met;
Provide input in development of key long term customer contracts and ensure that all contracts are kept on record to achieve continuous improvements;
Ensure SITAs commercial service catalogue and services are offered with appropriate, competitive terms and conditions in line with the signed service level agreements and contracts in place;
Provide inputs to the financial implication, planning and monitor/control of the SLA finances so that the costing is within the approved Target; and Manage and empower staff.
Qualifications and Experience
Minimum Qualifications: Bachelor Degree or National Diploma in Business Management/ Information Technology or equivalent.
Experience: 5 -6 years working experience in the Service Level Agreements/ Business Agreement/client relationship management/ contract law and or project management, including:
Experience as Specialist/ Manager in a corporate/public sector organisation .
Technical Competencies Description
Knowledge of: Customer service management; Contract Management; Service Level Management; Account management; Government Information Management. Business Development; Information Technology management; ICT Services; Project Management methodology; Enterprise Project Management Officer; Project Management Lifecycle; Knowledge of IT, Government ICT procurement processes, PFMA, SITA Act and Regulations, Basic understanding of Contracts, Strategic Planning and ITIL knowledge.
Skills: Application of project management methodology; Customer Services Management; Financial management principles methodology; Government Business Reference Model; Strategy Formulation; Capacity Planning and Resource Management; Policy Review & Implementation; Business management; People Management; Business writing; Report writing; Stakeholder Relationship management; Strategic Selling.
Other Special Requirements
The incumbent is responsible for building and maintaining relationship amongst customers (SITA and clients).
Qualifications and Experience
Minimum Qualifications: Bachelor Degree or National Diploma in Business Management/ Information Technology or equivalent.
Experience: 5 -6 years working experience in the Service Level Agreements/ Business Agreement/client relationship management/ contract law and or project management, including:
Experience as Specialist/ Manager in a corporate/public sector organisation .
Technical Competencies Description
Knowledge of: Customer service management; Contract Management; Service Level Management; Account management; Government Information Management. Business Development; Information Technology management; ICT Services; Project Management methodology; Enterprise Project Management Officer; Project Management Lifecycle; Knowledge of IT, Government ICT procurement processes, PFMA, SITA Act and Regulations, Basic understanding of Contracts, Strategic Planning and ITIL knowledge.
Skills: Application of project management methodology; Customer Services Management; Financial management principles methodology; Government Business Reference Model; Strategy Formulation; Capacity Planning and Resource Management; Policy Review & Implementation; Business management; People Management; Business writing; Report writing; Stakeholder Relationship management; Strategic Selling.
Other Special Requirements
The incumbent is responsible for building and maintaining relationship amongst customers (SITA and clients).
How to apply
Kindly send your CV to Tshidi.recruitment@sita.co.za stating the position applying for and the relevant reference number
Closing Date: 30 April 2020
Disclaimer
SITA is Employment Equity employer and this position will be filled based on Employment Equity Plan. Correspondence will be limited to short listed candidates only.
If you do not hear from us within two months of the closing date, please regard your application as unsuccessful.
Applications received after the closing date will not be considered. Please clearly indicate the reference number of the position you are applying for.
It is the applicant`s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
Only candidates who meet the requirements should apply.
SITA reserves a right not to make an appointment.
Appointment is subject to getting a positive security clearance, the signing of a balance score card contract, verification of the applicants documents (Qualifications), and reference checking.
Correspondence will be entered to with shortlisted candidates only.
CV`s from Recruitment Agencies will not be accepted.