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SOUTH AFRICAN SPECIAL RISK INSURANCE ASSOCIATION (SASRIA)
 
CLAIMS SERVICE CONSULTANT
 
JOB SUMMARY STATEMENT/PURPOSE:
To render effective and professional administrative services to the Sasria Claims Department and its stakeholders.
 
CONTRACT TYPE: Permanent
 
CLOSING DATE: 14 October 2020
 
 
Qualifying Criteria
 
Key Performance Areas (Duties & Responsibilities):
1. Claims payment process
• Create stakeholder on the system and link to file.
• Check claim estimate before payment is loaded.
• Check the release and\or invoice for accuracy.
• Load payments as per the releases and /or invoice.
• Authorise payments.
 
2. Salvage administration
• Management and daily reconciliation of vehicles written off.
• Tracing all salvage and liaising with salvage dealers.
• Ensuring tenders made on written off vehicles and accepting best tender.
• Negotiate and agree salvage value with salvage service provider.
• Keeping record of all invoices issued.
• Follow up with salvage service provider on payments outstanding.
• Analysing invoices for deductions.
 
 
3. Provide effective customer relations
• Handle all queries efficiently and in the most appropriate manner possible.
• Assist with queries from the public and other departments for all functions.
• Handle call overflow and message centre for claims department.
 
4. General Office Administration – Ad hoc duties
• Analysis of media articles daily with update report to claims team for events which could give rise to claims in relation to Sasria cover.
• Perform any reasonable tasks as and when required by the Line Manager.
• Daily, weekly or monthly activity reporting.
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Behavioral Competencies:
• Accuracy and expedience of the finalisation of this process
• Working with People
• Detail Orientated
• Adhering to Principles and Values
• Presenting and Communicating Information
• Planning & Organising
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
 
Qualifications & Experience:
• Matric, Grade 12 or Equivalent, Basic in Short Term Insurance.
• 2 – 3 years in administrative and salvage management role.
• Computer literacy advantageous.
 
Demographics:
A South African citizen of any gender, preference will be given to an EE candidate
 
Location of the role:
The role will be in Illovo, Johannesburg