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​SOUTH AFRICAN SPECIAL RISK INSURANCE ASSOCIATION (SASRIA)
 
Position Title: Applications Specialist
 
JOB SUMMARY STATEMENT/PURPOSE:
The Microsoft D365 & Claims Management System (CMS) Specialist will be responsible for the daily applications support of the organisation and ensure system enhancements by identifying changes and responding to incidents logged, trends in computer and systems technology, including its impact on the organisation.
 
CONTRACT TYPE: Permanent
 
CLOSING DATE: December 15, 2020
 
Click here to apply

 
Qualifying Criteria
Key Performance Areas (Duties & Responsibilities):
  1. IT Operational Strategy
  2. Manage Sasria’s applications and support all enhancements deployed by service provider and the development team.
  3. Ensure maintenance of Sasria applications by reviewing and renewing support and maintenance.
  4. Provide 1st and 2nd line support for D365, CRM, SharePoint and other applications
  5. Contribute directly to the IT Application plan, enable quality of IT service in-line with service management strategy.
  6. Work with the management structure to provide thought leadership on IT process, the current position, Application roadmap and strategic direction.
  7. Analyse application problems, recommend solutions, products, and technologies to meet business security and information security objectives.
  8. Ensure adherence to approved ICT Governance principles and policies
  9. Lead network planning, design, build, and implementation activities.
  10. Responsible for the daily application support, trouble shooting and performance
  11. Analyse and recommend application enhancement, updates and upgrades
  12. Administer and configure Applications.
  13. Ensuring security and critical applications patches are maintained.
 
​Reporting
  • Operational environment reporting.
  • Create, monitor and report on a comprehensive set of metrics and KPIs based on the IT service deliverables and the agreements.
  • Processes and continuous improvement
  • Drive development and implementation of IT processes e.g.: change, incident and problem, release management in IT in order to ensure availability of IT services in line with IT SLAs.
  • Active stakeholder and driver in underlying operations process, to direct continuous improvements across the supporting teams to meet existing customer contract/statement of work, Service Level Agreements (SLAs), and Operating Level Agreements (OLAs) and compliance requirements.
  • Own specific IT services and ensure their effective delivery, management and improvement to meet the business needs.
  • Ad hoc tasks
  • Recommend best practices to achieve business objectives, advises on risk assumptions for any variances granted, and provides alternatives to achieve desired end results.
  • Maintains system documentation and configuration data for regulatory and audit purposes.
  • Perform any reasonable tasks as and when required by the Line Manager.
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Qualifications & Experience:
  • 3 years degree – Degree in the field of Computer Science/IT or equivalent qualification.
  • Matric Certificate.
  • ITIL foundation Certificate.
  • Relevant IT certifications.
  • Other IT related qualifications will be advantageous.
  • Minimum of 5 years proven experience in Application support.
  • Java development experience will be an added advantage.
  • 3 – 5 years application experience of Windows D365 (F&O, Talent and CRM).
  • Previous claims centre experience will be an added experience.
 
Knowledge:
  • Knowledge of insurance business and management principles involved in strategic planning.
  • Software development Life cycle (SDLC).
  • MS word experience.
  • Spreadsheet software, such as Microsoft Excel.
  • User support principles.
  • Continuously improve the productivity and stability of the application(s).
 
Technical skills:
  • Application skills.
  • Communication and Report Writing skills.
  • Business Acumen.
  • Process driven.
  • Customer service.
 
Competencies:
  • Ability to work under pressure.
  • Emotional Intelligence.
  • Lateral thinker.
  • Team member.
  • Embracing change.
  • Flexibility and adaptability.
  • Willingness to keep up to date with the new technology development.
  • Results driven.
  • Stress tolerance.
 
Demographics:
A South African citizen of any gender, preference will be given to an EE candidate.
 
Location:
The role will be in Illovo, Johannesburg.