SOUTH AFRICAN SOCIAL SECURITY AGENCY (SASSA) VACANCIES

​EXTERNAL ADVERT: NORTH WEST REGION 
 
MANAGER: CUSTOMER CARE (X1) 
Salary: R 849 702.00 - R 1 000 908.00 p.a. inclusive of benefits 
Location: North West Regional Office: (REF: SAS NW 41/2024) 
 
Requirement: Candidates should hold B. Degree / Diploma (NQF Level 6 or 7) in the following or related fields, Public Administration / Communication / Marketing / Business Administration coupled with 1-2 years management experience in the relevant field; knowledge of SASSA’s Constitutional mandate, relevant policies and legislation in Public Management; Knowledge of social security management and poverty alleviation matters. Computer and a valid driver’s license are essential. 
 
Duties: The incumbent will drive coordinate customer care operational functions, manage customer experience and stakeholder programmes, facilitate and coordinate outreach programmes, manage coordination of promotional events organized / planned by SASSA and other spheres of Government. Manage and coordinate the Customer relations strategy in the Region as well the implementation of the Service Delivery Improvement Plan. Manage customer enquiries and complaints in all forms (Calls, emails and walk-ins). Manage the implementation of the Internal Reconsideration Mechanism (IRM) and ICAS, QMS system and other systems as shall be development by the agency. Facilitate stakeholder Engagement and beneficiary education and awareness programmes within Customer care services and communications and marketing environment. Coordinate provincial activities on client relation improvement initiates. Provide advice on Social Assistant legislation, policies and procedures. Assist with the Management of the unit and manage subordinates in the section. Ensure adherence to Section 57 of the Public Finance Management Act (PMFA, Chapter 6, and Part 3). 
 
 
 
 
 
GRANT ADMINISTRATOR (X1) 
Salary: R 216 417.00 – R 254 928.00 p.a. exclusive of benefits 
Location: Dr Ruth Segomotsi Mompati District: Mamusa Local Office (Ref No: SAS NW 44/2024) 
 
Minimum Requirements: Candidates should hold Senior Certificate (NQF Level 4). Computer literacy is essential. 
 
Added Advantage: A valid driver’s license, NQF level 6 / 7 qualification as recognised by SAQA and administrative / clerical experience. 
 
Duties: The incumbent will assist in the administration of Social Grants at Local Office Level; Effectively screen all grant applications; Capture applications on the system; Provide customer care; Process other grant documentation / perform other grants administration functions; Conduct quality control on grant applications and Ensure adherence to Section 57 of the Public Finance Management Act (PFMA, Chapter 6, Part 3).

​Important notes: All these positions are advertised with the minimum requirements. Appointments will be subjected to compulsory pre-employment screening in the form of qualification, reference, ITC, criminal checks and compulsory competency assessment (where applicable). It is our intention to promote representivity in terms of race, gender and disability through the filling of this post and candidates whose appointment will promote representivity will receive preference. It is the applicant's responsibility to have foreign qualifications evaluated by South African Qualifications Authority (SAQA) prior to the selection process. SASSA is under no obligation to fill a post after the advertisement thereof. 
Please note: All SASSA staff are subjected to compulsory security vetting on appointment. Should candidates wish to apply for more than 1 post, separate application forms should be completed and sent to the relevant SASSA office. 
 
Closing date: 28 February 2025 
 
The Agency is an equal opportunity employer. Therefore, preference will be given to candidates whose appointment will assist the Agency in achieving its Employment Equity targets in terms of the Agency’s Employment Equity Plan. Persons with Disabilities are strongly encouraged to apply. 
 
Applicants interested in applying for this post should send their applications (New Z83 form obtainable from DPSA website and all Government Departments, detailed CV and copy of highest qualification only) quoting the relevant reference number to the relevant address and position name as per the advert. Kindly note that other documents e.g. Certificates, ID and Driver’s Licence etc. should be submitted upon request. 
 
Applications for the following position must be sent to the below email address: 
Ref. no. SAS NW 41/2024 to TshegofatsoApplications@sassa.gov.za enquiries: Tshegofatso Tsime 018 397 3307 
 
Applications for the below position must be posted to the following physical address: 128 Vry Street, Vryburg, 8600 
Ref. no. SAS NW 44/2024 enquiries: Lebogang Dlamini (053 928 6729) 
 
The Agency reserves the right not to appoint. If you have not been contacted within 3 months after the closing date of advertisement, please accept that your application has been unsuccessful. 
 
NB: Applications must be sent as a scanned or PDF format as one attachment


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