SOUTH AFRICAN REVENUE SERVICES (SARS) VACANCIES

SOUTH AFRICAN REVENUE SERVICES (SARS)

SPECIALIST ORGANISATIONAL EFFECTIVENESS - CHANGE MANAGEMENT X2 (FIXED TERM CONTRACT)
Position Reports to: Business Area Head: Change Management
Division: National Operations Enablement – Change Management
Location: Pretoria
Advert Closing Date: 6 January 2026

About the Position
The pursuit for a “Smart Modern SARS” brings about challenging strategic and operational vulnerabilities. As the National Operations Enablement team, we are offering an exciting opportunity for a seasoned change practitioner who can facilitate, grow and enable change leadership and change management in different business situations or multiple aspects of a business in a manner that is likely to lessen identified vulnerabilities/operational risks resulting in the achievement of the set objective and key results.
The nature of the work requires a pro-active, self-directed, highly skilled, results driven specialist with sound judgement and strong business acumen who will contribute towards our higher purpose and people effectiveness. The change practitioner will lead a portfolio of changes, engage with various business stakeholders, provide expert advice, influence others, formulate tactical strategy and associated delivery plans.
The candidate should possess the intrinsic desire to contribute towards SARS’s higher purpose of making South Africa great and should be a team player. The position of Specialist: Organisational Effectiveness reports to the Business Area Head: Change Management.

Job Purpose
To be accountable and responsible for the development of organisational effectiveness tools and the building capabilities of strategic partners to effectively drive the implementation of organisational effectiveness initiatives and implement complex organisational effectiveness and change initiatives and strategies that support business objectives and are aligned with organisations vision, mission, and strategic plan and cultural and values framework.

Education and Experience
Minimum Qualification & Experience Required
Relevant bachelor’s degree / Advanced Diploma (NQF 7) in Business Administration or Management/ Psychology (Industrial or Organisational)/ Human Resource AND 8-10 years' experience in a Change Management environment, of which 3-4 years must at an operational specialist level.
Alternative#
Senior Certificate (NQF 4) AND 15 years change management experience of which 3-4 years must at an operational specialist level.

Job Outputs:
Process

Analyse and make recommendations about improvements to specialist systems, procedures, and associated area's practice.
Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
Proactively identify interconnected problems, determine its impact, and use to develop best fit alternatives, best practice implementation solutions.
Translate top-down policy in relation to own practice area and communicate impact to relevant stakeholders.
Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation. • Provides alignment and integration between the work done by Internal and External Consultants.
Develops strategic partnerships with the Executive Team, HR specialists, and other internal clients to identify and intervene on change management initiatives that foster Organisation learning and address corporate strategic goals and needs.
Provides change management expertise to project management for organisation-wide projects/initiatives as required, facilitating stakeholder buy-in and support and change adoption.
Consults with organisation leadership and HRBPs regarding strategic planning sessions for groups to clarify, communicate and act upon the vision and goals of their department within the context of the Organisation’s mission, vision, and values.
Actively promote the assimilation of Organisational Effectiveness and Change Management competencies for HRBP and Line Managers through education, partnership, and consultation.
Partner with external consultants brought in to do various initiatives by providing them with information about the organisation, support the implementation, and ensuring that follow-up assessments of effectiveness are conducted.
Assesses risks associated with various change initiatives/projects and suggests and implements actions to manage any negative impacts.
Conducts organisation assessments using instruments and surveys to analyse individual and group behaviour and recommends strategies for making needed changes.
Influences and supports changes in organisational behaviour and serves as an internal consultant to facilitate team building; resolving work group conflict; changes in group in norms values and culture.
Recommend, manage, and implement the organizational change associated with enterprise and cluster projects.

Governance

Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Provide specialist know-how, support, advice, and practice thought leadership in area of expertise.
Positively influence and manage change in area of accountability.

Finance

Implement and monitor financial control, management of costs and corporate governance in area of specialisation.

Client

Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
Participate in the specialist practice community and contribute positively to organisation knowledge management.
Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural competencies

Accountability (V)
Analytical Thinking
Attention to Detail
Building Sustainability
Commitment to Continuous Learning
Conceptual Ability
Fairness and Transparency (V)
Honesty and Integrity (V)
Leading Change
Organisational Awareness
Problem Solving and Analysis
Relationship Management and Networking
Respect (V)
Stakeholder Engagement and Management
Trust (V)

Technical competencies

Business Knowledge
Change Management
Efficiency improvement
Functional Policies and Procedures
Human Resource Consulting
Knowledge of HR Policies & Procedures
Organisation Planning and Design
Reporting

Compliance Competency

GOC Confidential

Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

PLEASE APPLY HERE

SENIOR SPECIALIST: ENGINEERING (INNOVATION AND SOLUTIONING)
Position Reports to: Senior Manager: Engineering
Division: Design and Enabling
Location: Head Office, Brooklyn
Advert Closing Date:

About the Position
The SARS Innovation Incubator (II) located within the Strategy, Planning and Modernisation (SPM) unit is looking for highly skilled and results driven innovation and solutioning professionals with relevant academic competence, experience and a solid work ethics to join a dynamic team of seasoned innovation and solutioning professionals.
The Senior Specialist: Engineering job is at a senior level in the organisation and will require individuals to work on strategic enterprise solutions and modernisation initiatives. These individuals will be required to analyse complex business problems, conceptualise or design innovative ‘game changer’ solutions for these problems, develop solution or modernisation roadmaps, work with a diverse range of stakeholders and partners to prototype and conceptualise these strategic solutions.

Job Purpose
To facilitate the adoption of new leading edge ‘Game Changer’ concepts in support of the SARS Vision 2024 enterprise strategy. This is achieved through research and benchmarking, participating in open collaboration networks, identifying and conceptualising innovation solution designs, the incubation of concepts (e.g., prototyping, piloting, etc.) and implementation of solution designs.
The outcomes are utilised to define product features, develop their implementation roadmaps in the SARS business architecture and business solutions landscape, and ensure that the designs support the achievement of sustainable business results, including the provision of design and implementation support and conducting stakeholder engagement.

Education and Experience
Minimum Qualification & Experience Required
Honours / Postgraduate Diploma (NQF 8) in Industrial Engineering; Computer Science and Min. 10-12 years' experience in an innovation, design, and technology environment, of which 3-4 years at a specialist level.
Alternative#
Relevant bachelor’s degree / Advanced Diploma (NQF 7) in Industrial Engineering or Computer Science and 15 years’ experience in an innovation, design, and technology environment, of which 3-4 years at a specialist level.

Job Outputs:
Process
Innovation

Collaborate with local and international owners, partners and stakeholders
Conduct local and international research and benchmarking
Develop, socialise and publish fore-sighting reports
Draft idea elevator pitches
Understand business problem using data driven approach
Design Innovation Solutions
Draft Innovation Business Cases
Build, test and demonstrate prototype
Manage prototype governance
Track solution benefits

Solutioning

Build relationships with Business, Product and Segment Owners
Build stakeholder and partner networks
Assess the strategic landscape
Draft or facilitate the drafting of modernisation and solution strategies
(5-10-year horizon)
Socialise modernisation and solution strategies
Analyse and understand problems
Collaborate on the detailed designs
Draft Business Cases
Participate in the development and testing cycle
Track solution benefits

Governance

Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

Implement and monitor financial control, management of costs and corporate governance in area of accountability
Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

Honesty and Integrity
Fairness and Transparency
Accountability
Problem Solving and Analysis
Conceptual thinking
Influencing others
Driving Excellence
Leveraging diversity
Accurate understanding
Building sustainability

Technical competencies

Strategic Planning
Tax Knowledge
Effective Business Communication
Problem analysis and judgement
Planning management and measurement
Decisiveness
Business acumen
Functional Policies and Procedures

Knowledge

Knowledge of innovation, industry and technology trends
Understand a situation or problem by breaking it into smaller pieces/tracing the implications of situation in a step-by-step way
Knowledge of own organisations, policies, procedures, services, products and business operating models
The knowledge and interpretation of the functional policies and procedures, including monitoring their consistent application internally within SARS.

Compliance Competency

GOC Secret

OPERATIONAL MANAGER: STRATEGIC SOURCING (FTC)
Position Reports to: Lead: Acquisition Management
Division: Corporate Enterprise Services - Procurement
Location: SARS Head Office – Le Hae La SARS
Advert Closing Date: 19 January 2026

Please note: These are Fixed Term Contract Positions.

About the Position
SARS is looking for a motivated, passionate person who can work with multiple cross-functional teams and various stakeholders in the execution of strategic sourcing initiatives and tender management processes in support of the Manager – Strategic Sourcing in the Professional Services stream. S/he will contribute towards the higher purpose and service orientation of SARS by ensuring that end user requirements are timeously sourced through a system that meets the requirements of Section 217 of the Constitution. In addition, s/he will be responsible for effectively managing the vendor relationships according to the Service Level Agreements (SLAs) established for each of the commodities under his/her span of control. When the sourcing/tendering processes is finalised, s/he will ensure that the planning of contract negotiations enables the appropriate involvement between the vendors, procurement, finance and business. The successful incumbent will join a highly motivated and capable team responsible for strategic sourcing initiatives carried out within well-governed processes.
This role is located within the Corporate Enterprise Services - Procurement

Job Purpose
To develop and deploy sourcing commodity strategies to deliver value through strategic sourcing. To manage portfolio of commodities through cross functional sourcing teams for effective execution of portfolio based commodity strategies, as well as ensuring the overall sustainability of commodity based initiatives.

Education and Experience

Minimum Qualification & Experience Required
A Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Commerce/Supply Chain/Business Management AND 5-7 years' experience in a Strategic Sourcing, Project Management and Tender Administration environment, of which 1 year at supervisory level.
ALTERNATIVE
A Senior Certificate (NQF 4) AND 10 years related experience in Strategic Sourcing, Project Management and Tender Administration, of which 1 year at supervisory level.

Minimum Functional Requirements
Functional experience in Strategic Sourcing, Project Management & Tender Administration.

Job Outputs:

Process

Act as chairperson to the Bid Evaluation Committee (BEC).
Actively support and develop accredited small BEE and SMMEs through providing guidance on tender process and available business opportunities.
Benchmarking and Market analysis for new products.
Collate and analyse data that measures the control of prices and costs, innovations and deliveries with suppliers and take actions to improve performance.
Contribute to the management of the procurement function taking steps to mitigate challenges and difficulties to resolve conflict within SARS.
Create plans with stakeholders to improve supply chain management.
Create risk assessments, registers or other risk evaluation tools for projects and agree actions with suppliers and other stakeholders to allocate or share risks to avoid claims, variations or disruptions.
Develop hierarchies of categories for both direct and indirect expenditure that can be subjected to category management and strategic procurement.
Development and management of supplier relationships in conjunction with internal client (contracts).
Devise and monitor key performance indicators for sustainability with suppliers and take appropriate actions to ensure delivery to agreed standards
Ensure that the needs of SARS are met; take appropriate actions by co-ordinating the implementation of contract negotiation, communication with suppliers or modifying procedures to ensure customer satisfaction.
Ensuring that the procurement function, however exercised within SARS, complies with all statutory requirements and the SARS Procurement Policy and Procedures.
Evaluate and apply appropriate methodology to achieve improved category management, historical and forecasted data on categories of spend to help formulate a category plan and develop category management plan by analysing market factors.
Investigate and make recommendations to management on the development of e-catalogue that can be applied to procurement and assess developments in system technology and make recommendations to colleagues and other stakeholders.
Investigate the use of P2P systems used in procurement and make recommendations to senior management.
Liaise with all GMs regarding ending contracts.
Loading all awarded contracts on SAP.
Manage for all procurement and tender activities with a value of R200,000 (RFP/RFT/RFI) or more or as may be determined by SARS from time to time.
Provide advise to colleagues and other stakeholders on how to promote sustainable and responsible procurement in SARS.
Research information on suppliers using appropriate sources of information to select appropriate suppliers and evaluate financial, commercial and technical capabilities of potential suppliers.
Responsible for all price adjustments on all contracts.
Responsible for tender management, by reviewing all tenders and recommending and adjudication in line with delegations of authority.
Responsible, in consultation with Supplier Performance Specialists, for vendor performance management.
Review contracts and recommend appropriate actions to be taken in the event of any default or breach of contract and evaluate and recommend appropriate actions to be taken to resolve variations, claims or compensation events.
Work with stakeholders and communicate standards to eliminate bribery corruption and fraud in supply chain and take appropriate actions in the event of any alleged breach of standards
Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
Ensure procedures, policies and mandates are clearly understood and complied with.
Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.

Governance

Implement and use governance & compliance procedures & processes effectively to identify and manage risks and expose previously unknown liabilities.
Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
Understand and implement governance control processes and role segregation requirements in area of accountability.

People

Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.

Finance

Draw up a budget aligned to operational delivery plans, monitor and report on variances.
Ensure team's adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & escalate associated risk.
Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.

Client

Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.
Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.

Behavioural competencies

Adaptability
Fairness and Transparency
Accountability
Honesty and Integrity
Conceptual Thinking
Championing the Mandate
Influencing Others
Mobilising Teams
Driving for Excellence
Leveraging Diversity
Accurate Understanding
Developing Others
Trust
Respect
Problem Solving and Analysis
Building Sustainability

Technical competencies

Functional Policies and Procedures
Tax Knowledge
Effective Business Communication
Managerial Budgeting
Effective Business Communication
Problem Analysis and Judgement
Planning and Organising
Decisiveness
Business Acumen
Expenditure Management
SARS Systems Products
Supply Chain Management
Procurement Knowledge
the maintenance, reconciliation and

Compliance Competency

GOC Confidential

AUDITOR COMPLIANCE AUDIT LEVEL 1 (SHORT TERM CONTRACT) (10435)
Position Reports to: Executive Revenue Planning
Division: Service & Delivery Nat Revenue
Location: SARS Pretoria
Advert Closing Date:16 January 2026

About the Position
SARS is looking for energetic, results oriented, self-driven individuals to add value and improve the SARS operations by bringing a systematic and disciplined approach to the effectiveness of the Compliance Audit. The successful candidates will need to take responsibility for executing the audit brief within the designated parameters, self-manage their work in progress, execute an audit in accordance with the law and practices at SARRS, improve compliance and realise revenue.

The position is offered on a short-term contract that will expire on 31 March 2028.

Job Purpose
To conduct standard tax audits to ensure compliance.

Education and Experience

Minimum Qualification & Experience Required
National Diploma (NQF6) in Finance/ Accounting/ Taxation/ Auditing and 2-3 years' experience in Tax consulting/ Tax audit environment, of which 1-2 years at knowledge worker level field
#Alternative
Senior Certificate (NQF 4) and 5 years’ experience in Tax consulting / Tax Audit environment, of which 1-2 years at knowledge worker level field

Job Outputs:

Process

Be informed on related acts, legislation and regulations that might impact on own work.
Be observant and engage on possible violations of regulation, policies, SOPs and standards of conduct and escalate where necessary.
Conduct audits/verifications to ensure compliance with the relevant acts.
Plan and organise own work tasks within area of work.
Prepare and present submissions to interest and penalty committee.
Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
Accumulate information and provide reports with recommendations applicable to area of specialisation.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Correctly apply applicable legislation, including amongst other policies, procedures, and SOPs in the delivery of work outputs.
Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions/conclusions.
Conduct audits to ensure compliance with the relevant acts.
Work under supervision
Engage the taxpayer towards compliance

Governance

Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

Develop productive working relationships with team members, Ops manager and key role players in the business to support contracted work outputs.
Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations

Behavioural competencies

Fairness and Transparency
Analytical thinking
Accountability
Conceptual ability
Organisational awareness
Trust
Respect
Attention to detail
Commitment to continuous learning
Building Sustainability
Honesty and Integrity
Teamwork

Technical competencies

Reporting
Functional Policies and Procedures
Financial Accounting
Operational Audit
Business Knowledge
Efficiency improvement
Tax Administration Act
Income Tax Act

Compliance Competency

Security Clearance: GOC Confidential

AUDITOR COMPLIANCE AUDIT LEVEL 1 (SHORT TERM CONTRACT) (9862)
Position Reports to: Executive Revenue Planning
Division: Service & Delivery Nat Revenue
Location: SARS Pretoria
Advert Closing Date: 16 January 2026

About the Position
SARS is looking for energetic, results oriented, self-driven individuals to add value and improve the SARS operations by bringing a systematic and disciplined approach to the effectiveness of the Compliance Audit.
The successful candidates will need to take responsibility for the planning of their time and work, executing the work in the Compliance/ Audit space to meet the set targets and goals. The position is offered on a short-term contract that will expire on 31 March 2028.

Job Purpose
To conduct audits and/or verifications on a risk profile basis to ensure compliance.

Education and Experience

Minimum Qualification & Experience Required
National Diploma (NQF6) in Finance/ Accounting/ Taxation/ Auditing and 2-3 years' experience in Tax consulting/ Tax audit environment, of which 1-2 years at knowledge worker level field
#Alternative
Senior Certificate (NQF 4) and 5 years’ experience in Tax consulting / Tax Audit environment, of which 1-2 years at knowledge worker level field

Job Outputs:

Process

Be informed on related acts, legislation and regulations that might impact on own work.
Be observant and engage on possible violations of regulation, policies, SOPs and standards of conduct and escalate where necessary.
Conduct audits/verifications to ensure compliance with the relevant acts.
Plan and organise own work tasks within area of work.
Prepare and present submissions to interest and penalty committee.
Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
Accumulate information and provide reports with recommendations applicable to area of specialisation.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Correctly apply applicable legislation, including amongst other policies, procedures, and SOPs in the delivery of work outputs.
Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions/conclusions.

Governance

Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

Develop productive working relationships with team members, Ops manager and key role players in the business to support contracted work outputs.
Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations

Behavioural competencies

Fairness and Transparency
Analytical thinking
Accountability
Conceptual ability
Organisational awareness
Trust
Respect
Attention to detail
Commitment to continuous learning
Building Sustainability
Honesty and Integrity
Teamwork

Technical competencies

Reporting
Functional Policies and Procedures
Financial Accounting
Operational Audit
Business Knowledge
Efficiency improvement

Compliance Competency

Security Clearance: GOC Confidential

COMMUNICATION PRACTITIONER
Position Reports to: Deputy Head: Communication and Marketing
Division: Communication, Marketing and Corporate Stakeholders (CoMAC)
Location: SARS Head Office – LeHae La SARS
Advert Closing Date: 16 January 2026

About the Position
SARS is looking for an experienced Communication Practitioner who is a self-motivated, passionate person who can work with multiple cross functional teams, various stakeholders and systems. He/she must be a team player and have the ability to perform efficiently and effectively without constant supervision and guidance. The successful candidate must have excellent organizational and communications skills and can handle time-sensitive tasks.
Our ideal candidate will join a highly motivated and capable team where he/she will apply concepts of knowledge/skills and take responsibility.

Job Purpose
To provide expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, production of communication products, integration of communication units by aligning and performing research to provide expert advice on communication objectives to achieve business goals to continuously enhance service delivery.

Education and Experience

Minimum Qualification & Experience Required
Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Marketing, Public Relations, Brand Management and Communication AND 5-7 years ‘experience in the Marketing, Communication, Public relations, and Brand management industries of which 2-3 years is at a technically skilled level.
ALTERNATIVE
Senior Certificate (NQF 4) AND 10 years’ experience in the Marketing, Communication, Public relations, and Brand management industries of which 2-3 years is at a technically skilled level

Minimum Functional Requirements

Functional/Technical experience in Communication.

Job Outputs:

Process

Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided and escalate unresolved problems.
Conduct a wide range of research on media and tax content issues.
Develop and implement relevant operational plan for various communication campaigns.
Use practical and applied knowledge and judgement to arrive at decisions.
Production, layout and design of the digital bi-weekly newsletter.
Provide an integrated solution driven service to the division utilizing the latest digital innovations
Draft communication material according to predefined standard.
Monitor and engage on possible violations of procedures and standards regarding communication organisational corporate identity.
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities. (I)
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks. (I)
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation. (I)
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs. (I)
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems. (I)
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change. (I)
Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives. (I)
Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation. (I)
Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
Quality checking of creative and production material from external suppliers
Facilitate brainstorming sessions between the production unit and client service unit
Act as the central point of contact for the Communication and Marketing Division.

Governance

Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation. (I)
Implement an integrated workflow process for the Communication and Marketing Division

People

Develop and maintain productive working relationships with peers and team members to achieve predefined objectives. (I)
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job. (I)
Provide an integrated solution driven service to the division utilizing the latest digital innovations

Finance

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs. (I)
Contribute to the reporting of the external suppliers’ expenditure and liaise with Finance and Procurement
The administration of external suppliers’ contracts

Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service. (I)
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders. (I)
Production, layout and design of the digital bi-weekly newsletter
Develop new client service solutions with artificial intelligence solutions in mind

Behavioural competencies

Accountability - The acknowledgement and assumption of responsibility for actions, products, decisions, and policies within the scope of the role or employment position.
Analytical Thinking - Understands a situation, issue, and or problem by breaking it into smaller pieces, or tracing the implications of a situation in a step-by-step way
Attention to detail - The ability to take all relevant details into account to ensure that a task is completed to required standards
Commitment to Continuous Learning - Commitment to continuous learning is the commitment to think about current and future development needs
Communicating with Impact - Communicates effectively in both the written and verbal format. Delivers clear, succinct messages and ensures understanding of others message
Conceptual Ability - The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situation
Creativity - Degree, to which one analyses problems, makes decisions and thinks innovatively
Expertise in Context - Degree to which one possesses definitive technical and or fundamental understanding of the business
Fairness and Transparency (V) - Build diverse and inclusive workplaces where decisions, practices, processes and transactions are transparent and fair.
Honesty and Integrity (V) - The quality of being upright, truthful, sincere and freedom from deceit or fraud (H). Guided by values, ability to demonstrate moral judgement and doing the right thing consistently (I).
Initiative - Refers to the identification of a problem, obstacle, or opportunity and taking action
Organisational Awareness - Knowledge of own organisations, policies, procedures, services, products and business operating model.
Problem Solving - Must be able to systematically identify, analyse and resolve existing and anticipated problems in order to reach optimum solutions in a timely manner
Respect (V) - Ability to be considerate for self and others.
Trust (V)- Firm belief in the reliability, truth or ability of someone or something.

Technical competencies

Business Knowledge - Activities, tasks and practices associated with obtaining and using high level of knowledge in business areas, functions and products.
Business Writing Skills - The capacity to communicate ideas, facts and quantitative data in writing using appropriate grammar, syntax, sentence and document structure in the business environment
Corporate Communications Strategy - The ability to plan, implement, manage and review corporate communications to support organisational strategy in terms of vision, values and brand awareness
Data Collection and Analysis - Ability to determine trends from raw data to assist decision-making in various aspects of work at SARS
Efficiency Improvement - Contribution to improving the operational efficiencies within the team, incl. re-evaluation of processes, policies, procedures and provision of recommendations to enhance operational efficiency
Functional Policies and Procedures - The knowledge and interpretation of the functional policies and procedures, including monitoring their consistent application internally within SARS.
Quality Orientation - Promotes and maintains high standards of quality at work Reporting - Ability to create reports for various SARS stakeholders as relevant, in a lucid and effective manner, keeping in mind the purpose of the reports.
Research - Conduct research, analyse trends and produce quantitative and qualitative information to inform business decisions
Written Communication - Ability to express ideas, request actions, formulate plans, & policies, etc. by means of clear and effective writing, in order to support professional communication internally within SARS and externally

Compliance Competency

GOC Confidential

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