SOUTH AFRICAN REVENUE SERVICES (SARS)

 


 

OPS MANAGER: TAXPAYER SERVICE

Position Reports to:  Branch Manager: Taxpayer Services 

Division: Taxpayer Engagement         

Location: Kimberly

Advert Closing Date:  01 May 2026

 

About the Position

We are on an exciting journey to build “a smart modern SARS with unquestionable integrity, trusted and admired by all”. Our mandate is to ensure optimal compliance with Tax and Customs legislation. We do this through fostering a culture of Voluntary Compliance and by making it easy for taxpayers and traders to comply with their legal obligations. Our Higher Purpose, the reason that SARS exists, is to provide resources that help to build a capable state, that nurtures sustainable economic growth, social development and that serves the well-being of all South Africans. We are Nation Builders.

In an era characterised by rapidly evolving technological innovation, SARS is preparing for a world where increasingly our work is informed by data driven insights, machine learning, algorithms, artificial intelligence and interconnectivity of people and devices.

This dynamic world of work calls for pioneers imbued by a sense of serving the SARS Higher Purpose and service to our people. The successful Nation Builders will work with the entire team in support of our Strategic Intent and the nine Strategic Objectives, namely:

  1. Provide Clarity & Certainty of tax obligations.
  2. Make it Easy for Taxpayers and Traders to Comply & fulfil their obligations.
  3. Detect Taxpayers and Traders who do not comply and make noncompliance hard and costly.
  4. Develop a high performing, diverse, agile and engaged workforce towards higher value knowledge and service work.
  5. Expand and increase the use of data to improve integrity, derive insights & improve outcomes.
  6. Modernise our systems to provide digital & streamlined services.
  7. Drive greater resources stewardship to ensure the efficient use of resources and deliver quality outcomes & performance excellence.
  8. Work with and through Stakeholders to improve the tax system.
  9. Build public trust and confidence in the tax administration system.

 

SARS is looking for a dynamic, highly skilled and experienced individual, with a high level of enthusiasm, strong planning skills in a fast-paced environment, service obsession, integrity and confidentiality. We need someone who is passionate about service delivery to manage and ensure effectiveness and efficiency in the operations of the Taxpayer Services in Kimberly.   

The Ops Manager: Taxpayer Service will report directly to the Branch Manager: Taxpayer Services, will be based in Kimberly, and will manage the smooth day to day operation of Taxpayer Service Operations Team. He/she should have strong people skills, be able to manage a wide variety of customers (internal and external), projects, finance, HR and oversee administrative tasks.  The Ops Manager: Taxpayer Service must have a high level of proficiency in computers and in the use of Microsoft Office products and other SARS systems and tools.   

Do you have a great personality, with a strong orientation to detail, excellent communication, presentation, and interpersonal skills? Are you able to deal with all customers (internally and externally) and can you work well under pressure?  Having a solid background to the SARS business areas in the region and their functions will be a significant advantage.   If you have these skills, we encourage you to apply and join the exciting Taxpayer Engagement Free State and Northen Cape Team. 

 

Job Purpose

To plan, manage and monitor the implementation of Branch Operations activities and end-to-end processes in order to deliver on approved operational plans and to continuously enhance service delivery.

 

 

 

 

 

 

Education and Experience

 

Minimum Qualification & Experience Required

Bachelor’s Degree/Advanced Diploma (NQF 7) in Taxation/Finance AND 5 to 7 years’ experience in a tax  environment, of which 1 year at supervisory level.

 

Minimum Functional Requirements

Senior Certificate (NQF 4) AND 10 years’ related experience in a tax environment, of which 1 year at a supervisory level.

 

Job Outputs:

 

Process

  • Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
  • Apply the necessary discretion and judgement in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
  • Ensure procedures, policies and mandates are clearly understood and complied with.
  • Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
  • Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
  • Implement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as a result of change.
  • Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
  • Lind and communicate unit’s objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
  • Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
  • Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
  • Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
  • To provide real-time problem solving in an extremely dynamic environment, with a certain level of uncertainty pertaining to Demand v-s Supply.
  • To participate in projects and support SARS initiatives execution.
  • To manage internal and external stakeholder relations.
  • To ensure required approvals in line with delegated authorities ware executed according to the SOPS [e.g. Tax Clearance Certificates].
  • To provide reports accurately and timeously and disseminate information to both direct reports and management.
  • To contribute to effective corporate governance, inter alia by means of effective management and control of assets and overtime.
  • To ensure that all relevant PMDS operational and HR Policies and procedures are fully adhered to and staff development is continuously managed.
  • To act as knowledge and expertise resource and authority as and when required by providing root cause analysis and applying problem solving techniques to complex queries and put in place recommended solutions.

 

Governance

  • Implement governance, risk, and compliance policy in own practice area to identify and manager governance and risk exposure liability.
  • Manage and or advice on the translation and application of policy in a specific functional area.

 

People

  • Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
  • Develop and maintain a team that is capable for operating to their full capacity and provide appropriate skills, knowledge, and experience.
  • Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity.
  • Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems, and achieve objectives.
  • Plan & implement enhanced organisational efficiency by identifying and addressing development requirements & providing tools for people resources.
  • Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialist area.

 

Finance

  • Contribute to the development of divisional budgets to minimise expenditure aligned with divisional plans.
  • Implement and monitor financial support, management of costs and corporate governance in area of accountability.
  • Draw up a budget aligned to tactical delivery plans, monitor planned vs actual, minimise expenditure and report on cost efficiency.

 

Client

  • Increase SARS awareness and number of new registrations by implementing tax education and tax base broadening initiatives.
  • Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
  • Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
  • Develop and ensure implementation of practices which builds service delivery, excellence and encourages others to provide exceptional client service.

 

Behavioural competencies

  • Stakeholder engagement and management
  • Fairness and Transparency
  • Accountability
  • Customer Service
  • Honesty and Integrity
  • Teamwork
  • Conceptual thinking
  • Championing the mandate
  • Influencing others
  • Mobilising teams
  • Driving for excellence
  • Accurate understanding
  • Developing others
  • Trust
  • Respect
  • Problem solving and analysis.
  • Building sustainability

 

Technical competencies

  • Functional Policies and Procedures
  • Tax Knowledge
  • Managerial budgeting
  • Customer relationship management
  • Effective Business communication
  • Problem analysis and judgement
  • Planning, management and measurement
  • Decisiveness
  • Business acumen
  • Building customer loyalty

 

Compliance Competency

  • GOC: Confidentiality

 

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

 

PLEASE APPLY HERE