SOUTH AFRICAN REVENUE SERVICES (SARS) VACANCIES

SOUTH AFRICAN REVENUE SERVICES (SARS)

SENIOR AUDITOR TRANSFER PRICING
Position Reports to: Senior Manager: Transfer Pricing
Division: Service & Delivery Large&Inter
Location: Woodmead North Office Park
Advert Closing Date: 19 March 2026

About the Position
In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue, protect the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country. Integrity is key to the organisation.

Job Purpose
To conduct advanced audits of a complex nature with the aim of influencing compliance through raising accurate assessments in line with relevant legislation. Provide technical support to other auditors and utilise tax, corporate and other legislative knowledge and experience to identify tax gaps, avoidance and evasion schemes. Identifies initiatives and necessary changes to legislation to impact compliance levels.

Education and Experience
Minimum Qualification & Experience Required
Bachelor's Degree / Advanced Diploma (NQF 7) in Auditing, Accounting and/or Taxation and 6 years' experience in a tax audit including 3 years of audit experience in Transfer Pricing.

Minimum Functional Requirements
Applicable professional registration at either of the following professional bodies:

South African Institute of Chartered Accountants (SAICA)
South African Institute of Taxation (SAIT)
Chartered Financial Analyst (CFA)
Association of Chartered Certified Accountants (ACCA)
South African Institute of Professional Accountants (SAIPA)
Association of Certified Fraud Examiners (ACFE)
Legal Practice Council (LPC)

Job Outputs:

Process

Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
Analyse complex data / evidence, review and confirm identified risks and consideration of additional risks which may relate to the entity being audited, across tax types, across related entities etc.
Analyse transactions of a complex nature across multiple tax types and / or entities and / or groups of related entities which may be based locally or internationally with the aim of understanding the tax implications thereof.
Analyse voluminous information of a complex nature provided at dispute stage and taxpayer complaints logged across the linked and / or related entities and / or groups of entities
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Be involved in research to identify complex tax risks that may not have been addressed effectively through audit or other interventions. These risks will be referred to Case Selection which may lead to the identification of new audit focus areas e.g. industry, tax specific risks etc.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Conduct advanced audits of a complex nature (plan, execute, finalise) in line with relevant Acts / Regulations / Policies / SOPS using SARS systems.
Continuous engagement with Debt Management aimed at optimal collection on liabilities raised through the audit. Conduct a detailed financial and cash flow analysis to support the recommendations which may be used thereafter. Engage the taxpayer regarding the collection of debt with or without the assistance of Debt Management at the finalisation stage of the audit.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
Engagement with Litigation and Dispute management during and post the audit process to address issues relating to the interpretation of relevant legislation e.g., tax, legislation relating to companies etc. This engagement will take cognizance of the outcomes of similar matters, tax court cases and civil court outcomes. The auditor may be required to testify in a civil court on matters of a complex nature.
Identify and escalate enhancements to management on policies, procedures and guides. Auditors are also requested to provide inputs to draft policies and procedures to the product areas e.g., different Tax Types product areas, Process Design and Engineering, etc.
Identify and escalate serious tax offences for potential criminal investigations. The escalation to include a detailed analysis of the facts together with the applicable tax legislation. Engagement between the auditor and the investigator further enhances the handover process. The Auditor may be required to testify in a criminal court.
Identify information required to mitigate audit risks of an advanced and complex nature and engage taxpayers / tax practitioners / third parties both locally and internationally for additional relevant information and clarification.
Identify new and additional complex risks for audit scope expansion, identification of new risks relating to other tax types and related entities for referral to Case Selection for profiling for new audit interventions.
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Manage the efficient progress of the audit of linked and/or related entities and/or groups of entities being audited utilising approved systems.
Navigate and extract relevant information from SARS systems and external sources to collect and evaluate risks and compliance to relevant legislation. This relates to information of linked and / or related entities and / or groups of entities which may be based locally or internationally.
Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
Prepare and issue detailed and relevant communication / reports as required to internal and external stakeholders. Ensure that communication is coordinated and aligned between related audits be it tax types or at an entity level.
Prepare inputs based on analysis and interpretation of facts and legislation, participate and present to relevant Committee. Highlight treatment of audits of similar nature to the relevant Committee to ensure consistent treatment. i.e. Technical Committee, Understatement Committee, Large Assessment Committee, Objections Committee, National Appeals Committee.
Provide inputs and guidance to Account Maintenance on remittance of penalty and interest requests.
Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation
Provide technical support to other Auditors. This may involve conducting research, training and development, and coaching support during an audit or dispute process.
Raise accurate assessments on SARS systems in relation to relevant legislation and ensure that assessments raised on linked and / or related entities and / or groups of entities are aligned from a tax perspective.
Utilise digital information, systems and tools as they become available to address complex advanced audit risks. This may include eCommerce transactions and other digital risks.
Utilise tax, corporate and other legislative knowledge and experience to identify tax gaps, avoidance and evasion schemes. Identify initiatives and changes to required legislation to impact compliance levels.
Where large data files are required to be downloaded, engage Electronic Forensic Services (EFS) to assist. Detail the data required and the risks, to contribute to the identification of required data files and/or additional data.

Governance

Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialization

People

Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

Accountability
Analytical Thinking
Attention to Detail
Commitment to Continuous Learning
Conceptual Ability
Customer Service
Drive for Results
Expertise in Context
Fairness and Transparency
Honesty and Integrity
Organisational Awareness
Respect
Trust

Technical competencies

Audit Methodology
Business Knowledge
Business Writing Skills
Computer Literacy
Data Collection and Analysis
Efficiency Improvement
Execute, Implement and Follow Through
Financial Acumen
Functional Policies and Procedures
Operational Audit
Planning and Organising
Problem Analysis and Judgement
Quality Orientation
Reporting
Tax Knowledge
Tax Law

Compliance Competency

GOC Confidential

Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

PLEASE APPLY HERE

SENIOR SPECIALIST: SYSTEMS - BUSINESS RELATIONS CUSTOMS & EXCISE (FIXED TERM CONTRACT)
Position Reports to: Area Head: Business Systems – Customs and Excise
Division: Technology & Solutions Delivery – Business Relations
Location: Head Office Pretoria
Advert Closing Date: 22 March 2026

About the Position
SARS is seeking a highly talented Senior Specialist with exceptional analytical acuity and influential capability—someone who thrives on driving radical, innovative thinking and who brings demonstrable experience delivering complex business technology solutions from ideation through to enterprise‑scale implementation.
As a technology innovator and disruptor, you will play a key role in shaping the future of SARS’s modernisation agenda. You must be adept at conceptualizing and architecting fit‑for‑purpose, future‑ready solutions through enterprise‑wide collaboration, engagement, and influence. You should be equally comfortable operating independently or within cross‑functional teams to design, build, test, and implement advanced business technology capabilities.
Aligned to next‑level thinking, modern engineering practices, and accelerated delivery, you will join a diverse, dynamic team of highly skilled specialists and enterprise subject‑matter experts. Success in this role requires an ability to engage confidently at all levels of leadership, navigating complex organisational environments with clarity and impact. Broad knowledge of agile and iterative solution‑delivery disciplines will be essential to ensure operational outcomes are delivered at a pace that consistently meets stakeholder expectations.

Job Purpose
To provide expertise, advice and support in development of data mining platform and matching of internal and external data to enable tactical translation and operational implementation. The role ensures complex analytical capabilities are converted into practical, tactical solutions that support operational implementation, modernisation objectives, and improved decision‑making across the organisation.

Education and Experience
Minimum Qualification & Experience Required
Relevant bachelor’s degree / Advanced Diploma (NQF 7) in Information Technology AND 8-10 years' experience in a Customs and Excise environment, of which 3-4 years’ operating operational specialist level
ALTERNATIVE #
Senior Certificate (NQF 4) AND 15 years related experience in a Customs and Excise environment.

Job Outputs:
Process

Apply processes to improve data validation across service delivery systems in line with operational targets
Communicate a meaningful operational context that promotes the implementation of best practice, operational efficiency and client service delivery.
Design data extracts for use by the organisation or business units for the purpose of providing information customized to meet specific needs.
Check completeness, validity, relevance, and corrective actions where necessary, in order to maintain set standards and achieve set objectives.
Communicate a meaningful operational context that promotes the implementation of best practice, operational efficiency, and client service delivery.
Apply and utilise systems in a manner that ensures accurate processing of information that contributes to efficient and effective completion of tasks.
Analyse and make recommendations about improvements to specialist systems, procedures, and associated area's practice.
Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
Proactively identify interconnected problems, determine its impact, and use to develop best fit alternatives, best practice implementation solutions.
Translate top-down policy in relation to own practice area and communicate impact to relevant stakeholders.
Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
Lead and coordinate the analytical evaluation of business cases and solution specifications (including conceptual designs, business requirements, functional specifications, and change requests).
Design clear, logical, and fit‑for‑purpose process flows and conceptual solution models that align with organisational architecture, standards, and practical design principles.
Ensure completeness, validity, relevance, and quality of solution artefacts by identifying gaps, applying corrective actions, and maintaining required standards.

Governance

Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

Provide specialist know-how, support, advice, and practice thought leadership in area of expertise.
Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.

Finance

Ensure effective internal management and reconciliation of all solution artifacts.
Implement and monitor the effective financial control, management of costs and corporate governance in area of specialisation.

Client

Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Participate in the specialist practice community and contribute positively to organisation knowledge management.
Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.

Behavioural competencies

Honesty and Integrity
Attention to Detail
Commitment to Continuous Learning
Organisational Awareness
Building Sustainability
Fairness and Transparency
Analytical Thinking
Accountability
Conceptual Ability
Trust
Respect
Problem Solving and Analysis

Technical competencies

Reporting and Interpretation
System Thinking
Application Development and Maintenance
Database Design and Management
IT Knowledge
Business Knowledge
Efficiency improvement

Compliance Competency

Enterprise Architecture (IT) - Familiar with
ICT Audit (IT) - Familiar with
Database Architecture (IT) Familiar with
Application & Exploitation (IT) Expert in
Networking & Comm (IT) Prof in
Structured Reviews (IT) Proficient in
GOC Confidential

SPECIALIST: BUSINESS SYSTEMS (CUSTOMS & EXCISE) FIXED TERM CONTRACT 1
Position Reports to: Manager: Business Relations
Division: Strategy Enab & Modernisation
Location: Head Office Pretoria
Advert Closing Date: 22 March 2026

About the Position
SARS is seeking an experienced specialist with over ten years of expertise in Customs & Excise, from both functional and systems perspectives. This position requires analytical design thinking input, along with exceptional technical communication and collaboration skills, to provide advice and guidance. The goal is to ensure that all current and future technology solutions are designed practically. This will be achieved by meticulously evaluating all modernisation and enhancement initiatives against a comprehensive and continuously evolving set of software design life cycle principles, methodologies, governance standards, and protocols.

Job Purpose
To offer expertise, guidance, and support for business systems to develop operational plans and improve service delivery processes, aiming to consistently enhance service quality. The specialist will also be involved in the various Customs and Excise modernisation projects and play an integral part in the JAD session

Minimum Qualification & Experience Required
Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Business/ Systems Analysis AND 5-7 years' experience within an Information Technology environment with a Business/Systems Analysis or Consulting background, of which 5years were spent as a Functional/Technical Business or Systems Analyst in the Customs and Excise environment.
OR
Senior Certificate (NQF 4) and relevant Business Analysis / Information Technology Qualification(s) / Certification(s), and 10 years' experience within an Information Technology environment with a Business/Systems Analysis or Consulting background.

Job Outputs:
Process

Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
Execute specialist input through investigation & opportunities within the product process including risk concern.
Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.

Governance

Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

Accountability
Analytical Thinking
Attention to Detail
Building Sustainability
Commitment to Continuous Learning
Conceptual Ability
Customer Service
Fairness and Transparency
Honesty and Integrity
Organisational Awareness
Problem Solving and Analysis
Respect
Trust

Technical competencies

Business IT Systems
Business Knowledge
Computer Literacy
Efficiency improvement
Functional Policies and Procedures
IT Strategy and Planning
Reporting
Systems thinking

Compliance Competency

GOC Confidential

FUNCTIONAL ANALYST: BUSINESS SYSTEMS - CUSTOMS & EXCISE (FIXED TERM CONTRACT)
Position Reports to: Manager: Business Relations
Division: Strategy Enab & Modernisation
Location:Head Office Pretoria
Advert Closing Date: 22 March 2026

About the Position
SARS is seeking a Functionalist analyst with over five years of expertise in Customs & Excise, from both functional and systems perspectives. This position requires analytical design thinking input, along with technical communication and collaboration skills, to provide advice and guidance. The goal is to ensure that all current and future technology solutions are designed practically. This will be achieved by meticulously evaluating all modernisation and enhancement initiatives against a comprehensive and continuously evolving set of software design life cycle principles, methodologies, governance standards, and protocols.

Job Purpose
To perform business analysis tasks by specialising in supporting stakeholders of a specific system application, maintaining the system, and handling user enquiries, user issues, and enhancements to the system, under guidance and supervision. To have a deep understanding of a specific application or set of applications he or she supports, how users use the application, and what other systems integrate with the application

Education and Experience
Minimum Qualification & Experience Required
Higer Certificate (NQF 5) and relevant Business Analysis / Information Technology Qualification(s) / Certification(s), and 3 years' experience within an Information Technology environment with a Business/Systems Analysis.
OR
Senior Certificate (NQF 4) AND 5 years’ experience within an Information Technology environment with a Business/Systems Analysis

Job Outputs:
Process

Contributing towards end-user education and training (compiling and updating Frequently Asked Questions in a knowledge repository.
End-to-end system regression and stability testing of the fix
Contribute towards finding a suitable workaround solution to a system problem / need
Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary
Being able to explain technical and complex concepts and solutions in a simplified and non-technical manner.
Compile User/Functional Requirements Specifications for Production Fixes.
Investigation of all assigned query inventory to determine root cause
Liaison with business partners, internal and external development partners.
Perform interdepartmental peer-to-peer liaison.
Provide regular feedback to management on trends, escalations and decisions required.
Replication of defect in testing environment with full documentation.
Requesting additional information whenever lacking
Review and perform analysis on production inventory received via management reporting
Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets
Communication of transactional outputs and queries in area of work according to policies and quality requirements.
Contribute to the development and improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
Contribute to the successful implementation of change initiatives by providing support in area of work
Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners
Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
Report on transactional and process activities within set guidelines to provide timely information for decision making

Governance

Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

Drive own performance in order to achieve work outputs in line with required response time, quality and service delivery standards.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

Adhere to specified polices, standards and procedures to prevent wastage on resources and report violations.

Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Ensure client satisfaction by delivering a service that is consistent, seamless and error free.

Behavioural competencies

Accountability
Analytical Thinking
Attention to Detail
Expertise in Context
Commitment to Continuous Learning
Conceptual Ability
Customer Service
Fairness and Transparency
Honesty and Integrity
Organisational Awareness
Problem Solving and Analysis
Respect
Trust

Technical competencies

Business IT Systems
Business Knowledge
Computer Literacy
Customer Relationship Management
Data Collection and Analysis
Efficiency improvement
Functional Policies and Procedures
IT Business Analysis
Planning and Organising
Relationship Building
Reporting
System Thinking

Compliance Competency

GOC Confidential

CONSULTANT: ASSET MANAGEMENT - SOFTWARE (FIXED TERM CONTRACT)
Position Reports to: Manager: IT Service Assets
Division: Strategy Enab & Modernisation
Location: SARS Brooklyn
Advert Closing Date: 22 March 2026

About the Position
SARS is seeking a detail-oriented and proactive individual to join the SAM team as a Consultant: Software Asset Management. The role involves managing software assets across the organisation, ensuring compliance with licensing standards and regulatory requirements, while also overseeing cloud-based software usage on platforms such as Azure. The ideal candidate will have a solid understanding of software licensing models, software governance, strong analytical skills, and the ability to collaborate effectively across teams to support strategic IT initiatives. Executed effectively, this role will make sure SARS maximize the value of their software investments while maintaining control over their environment.
To manage and optimize resources, services, and infrastructure in a hybrid- cloud computing environment in accordance with SARS policies and procedures.

Job Purpose
Ensure adherence to policies by maintaining and monitoring organisational assets in accordance with SARS policies and procedures.

Education and Experience
Minimum Qualification & Experience Required
Bachelor's Degree / Advanced Diploma (NQF 7) in IT/ Finance AND 5-7 years' experience in software asset management experience, of which 2-3 years at technical skilled level
ALTERNATIVE#
Senior Certificate (NQF 4), ITIL certification AND 10 years’ experience in Software Asset Management experience, of which 2-3 years at a technically skilled level

Azure Fundamentals, CSAM and LISA qualifications will be an added advantage

Minimum Functional Requirements

Software Licensing Knowledge- Understanding of various licensing models (e.g., per-user, per-device, subscription-based).
End User License Agreement: Ability to interpret licensing terms and agreements from major software vendors such as Microsoft.
Cloud Resource Management-practical applications of cloud licensing including Cloud activity management such as Microsoft Azure Monitor, Billing and Cost Management.
Asset Tracking and Management- Proficiency in using SAM tools and software for tracking and managing software inventory.
Audits: Ability to perform software audits and maintain accurate records of software usage.
Compliance Management: Practical knowledge of software compliance requirements and regulations and ability to ensure adherence to software licensing agreements and avoid legal issues.
Technical Proficiency: Basic understanding of IT infrastructure, including operating systems, network configurations, and software deployment processes.
Data Analysis and Reporting- Skills in analysing software usage data to identify trends, optimize licenses, and reduce costs and the ability to create reports and dashboards to communicate software asset status and compliance.

Job Outputs:
Process

Conduct end to end Software Asset Management activities, including procurement of software, deployment, utilisation and decommissioning.
Basic knowledge of cloud architecture and resource management
Manage software asset management portals and tools to support compliance.
Responsible for optimizing and controlling Cost Management within an organization's Cloud environment including development and management of budgets for Cloud resources and services.
Provide transparency and accountability for cloud expenditures through detailed reporting and analysis
Continuously monitoring the performance of on-premises and cloud assets to ensure they meet required service levels
Respond to all Software audit queries
Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
Plan and organise own work tasks within specific guidelines given in the said area of work.
Conduct verification processes to ensure that SARS fixed asset register is complete and updated.
Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.

Governance

Ensuring that cloud and on premise software assets adhere to regulatory requirements, industry standards, and organizational policies
Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

Develop and maintain productive relationships with SARS role players, third party suppliers to maximise benefit in software licensing, maintenance and service offerings.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

Strong knowledge of budgeting, forecasting, and financial analysis.
Experience in cloud asset management, particularly within Azure.
Ability to analyse large datasets to optimize IT costs, usage and performance

Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

Honesty and Integrity
Problem Solving and Analysis
Fairness and Transparency
Analytical Thinking
Conceptual Ability
Building Sustainability

Technical competencies

Reporting
Functional Policies and Procedures
Financial Analysis and Reporting
Financial Administration
Analysis and Interpretation of Financial Systems
Asset Management
Query Resolution
Financial Controls

Compliance Competency

Security Clearance: GOC Confidential

CUSTOMER EXPERIENCE: JUNIOR SPECIALIST
Position Reports to: Senior Specialist: Customer Experience
Division: Taxpayer Engagement
Location: Lehae La SARS-Brooklyn
Advert Closing Date: 22 March 2026

About the Position
In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue, protect the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country. Integrity is key to the organisation. This position emphasizes collaboration, customer-centric solutions, and service excellence, ensuring a smooth experience across various touchpoints.

Job Purpose
To provide operational, analytical and reporting support by performing data quality management (data cleansing, integrity, enrichment, data and information flow) in order to manage the data lifecycle needs of a Business Unit in an effective manner, thereby enhancing customer experience and compliance culture.

Education and Experience
Minimum Qualification & Experience Required
Bachelor's Degree / Advanced Diploma (NQF 7) in Statistics with 5 - 7 years’ experience in CX Metrics (CXI, VOC, Net Sentiments) Customer Excellence, System and API Integration or similar environment, of which 2 - 3 years at a technically skilled level
ALTERNATIVE
Senior Certificate (NQF 4) and 10 years experience in CX Metrics (CXI, VOC, Net Sentiments) Customer Excellence, System and API Integration, of which 2 - 3 years at a technically skilled level.

Job Outputs:
Process

Gather inputs from employees about customer experiences analyse and propose appropriate initiatives for improvement.
Provide inputs into system development and improvement life cycle and plan activities relevant for usability studies to determine ease of doing business with SARS across channels.
Gather applicable information, analyse customer pain-points and identify opportunities to improve.
Correctly apply research governance standards, procedures and legislation in the delivery of work outputs.
Compile reports, which include actionable recommendations by segment, products and metrics, which provide recommendations to management.
Develop an understanding of customer needs/insights for the development of online and self-service user experience.
Consolidate customer experience information and develop activities for successful implementation of customer experience metrics.
Contribute towards the mapping of segment customer journeys by channel and products to unlock pain-points and bottlenecks when providing.
Conduct customer experience benchmark studies with relevant revenue authorities to continuously improve value to customers and produce.
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.

Governance

Implement and provide input into governance processes, systems and legislation within area of specialisation.

People

Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

Accountability
Analytical Thinking
Attention to Detail
Commitment to Continuous Learning
Conceptual Ability
Customer Orientation
Customer Service
Fairness and Transparency
Honesty and Integrity
Information Seeking
Organisational Awareness
Stakeholder Engagement and Management
Problem Solving and Analysis
Respect
Trust

Technical competencies

Business Knowledge
Creative and Innovative Thinking
Data Collection & Analysis
Customer Relationship Management
Effective Business Communication
Efficiency improvement
Functional Policies and Procedures
Reporting
SARS System Products

Compliance Competency

GOC Confidential

CONSULTANT: ASSET MANAGEMENT - HARDWARE (FIXED TERM CONTRACT)
Position Reports to: Manager: IT Service Assets
Division: Strategy Enab & Modernisation
Location: SARS Brooklyn
Advert Closing Date: 22 March 2026

About the Position
SARS is seeking a meticulous and proactive professional to join the HAM team as a Consultant: Hardware Asset Management. This position is responsible for overseeing the complete lifecycle of IT infrastructure assets throughout the organisation, from acquisition to disposal. The ideal candidate will possess comprehensive knowledge of applicable regulations in order to accurately record IT assets in the Fixed Assets Register, and ensure effective tracking and reporting of asset value and ownership. Successful execution of this role will enable the Service Assets Hardware team to manage IT infrastructure hardware assets efficiently, supporting organisational compliance and minimising unnecessary expenditures.
To plan, manage and monitor the implementation of area specific activities and end-to-end lifecycle of the IT Infrastructure assets, by managing and controlling those assets in compliance with Internal Tangible Asset Management Policy and related procedures, in order to deliver on approved operational plans and to continuously enhance service delivery.

Job Purpose
Ensure adherence to policies by maintaining and monitoring organisational assets in accordance with SARS policies and procedures.

Education and Experience
Minimum Qualification & Experience Required
Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in IT/ Finance AND 5-7 years' IT Infrastructure Asset management experience, of which 2-3 years at technical skilled level
ALTERNATIVE
Senior Certificate (NQF 4), ITIL certification AND 10 years experience in IT Infrastructure Asset Management, of which 2-3 years at a technically skilled level

Minimum Functional Requirements

Hardware Asset Management experience- Understanding of policies and regulations governing IT Infrastructure Assets.
Asset Tracking and Management- Proficiency in using Discovery tools and Microsoft PowerBI dashboards to manage hardware inventory.
Audits: Ability to perform asset verification to maintain accurate records of IT Infrastructure Assets.
Compliance Management: Practical knowledge of disposal processes to ensure compliance to manufacturers regulations.
Technical Proficiency: Basic understanding of IT infrastructure, including operating systems and network configurations.
Data Analysis and Reporting – Ability to analyse asset lifecycle data (covering procurement, ownership, location changes, disposal etc.) to identify trends, optimize asset utilization, and reduce total cost of ownership. Skilled in creating reports and dashboards that clearly communicate asset status, movement history, financial value, and compliance with organizational policies.

Job Outputs:
Process

Responsible for the daily and long-term strategic management of IT Infrastructure hardware assets.
Provide financial expertise within the IT environment to assist technical teams in managing IT Infrastructure assets.
Provide financial expertise to SARS personnel responsible for procurement of IT Infrastructure Assets
Manage the IT Infrastructure asset register ensuring that the asset register is continuously updated to reflect movement of assets in order to provide accurate input into SARS Financial statements.
Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
Ensure procedures, policies and mandates are clearly understood and complied with.
Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
Plan and organise own work tasks within specific guidelines given in the said area of work.
Conduct verification processes to ensure that SARS fixed asset register is complete and updated.
Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.

Governance

Ensuring that IT Infrastructure assets adhere to regulatory requirements, industry standards, and organizational policies
Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

Develop and maintain productive relationships with SARS role players, third party suppliers to maximise service offerings.
Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

Strong knowledge of budgeting, forecasting, and financial analysis.
Experience in Service Assets management.
Ability to analyse large datasets to optimize IT costs, usage and performance

Client

Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

Honesty and Integrity
Problem Solving and Analysis
Fairness and Transparency
Analytical Thinking
Conceptual Ability
Building Sustainability

Technical competencies

Reporting
Functional Policies and Procedures
Financial Analysis and Reporting
Financial Administration
Analysis and Interpretation of Financial Systems
Asset Management
Query Resolution
Financial Controls

Compliance Competency

Security Clearance: GOC Confidential

Get vacancies updates by email: