Picture
 
SOUTH AFRICAN REVENUE SERVICES (SARS)
 


SPECIALIST: DATA ANALYTICS
Position Reports to: Senior Specialist: Data Analytics 
Division: National Operations: National Command Centre
Location: Hilton, Brookly Bridge Pretoria
Advert Closing Date:  05 March 2026
 
About the Position
In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the collection of revenue, protect the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country.  Integrity is key to the organisation.
 
Job Purpose
To be responsible for importing, cleansing, transforming, validating, aggregating and analysing data from various sources with the purpose of making conclusions about industry trends and best practices. To analyse and provide expert advice with regards to data analytics to achieve business objectives.
 
Education and Experience
Minimum Qualification & Experience Required
Bachelor's Degree / Advanced Diploma (NQF 7) in Data Analytics, Data Engineering, Data Science or Statistics with 8 - 10 years’ experience in a data analysis environment, of which 3 - 4 years at operational specialist level.
Alternative #              
Senior Certificate (NQF 4) with 15 years' experience in Data Analytics, Data Engineering, Data Science or Statistics environment, of which 3 - 4 years at a junior specialist level
 
Minimum Functional Requirements
  • Basic Data Visualization in Microsoft Power BI & Microsoft Fabric       
  • Business Intelligence Methodologies
  • Database Knowledge
  • Microsoft skills (Proficient in)– i.e. Excel, Word, PowerPoint, etc.
 
Advantageous Skills
  • Intermediate (practical application) Data warehouse knowledge.
  • Intermediate (practical application) Programming Skills – i.e. SQL, and/or Python, R, etc.
 
Job Outputs:
Process
  • Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
  • Acquire data from primary or secondary data sources and maintaining databases, applying the knowledge of data extraction, transformation and business modelling.
  • Constantly monitor the integrity and quality of business data and processes to identify deficiencies and facilitate process improvements.
  • Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined risks and problems in practices.
  • Conduct assessments and use information to advise, make recommendations and facilitate improvement.
  • Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation. 
  • Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
  • Note potential problems and obstacles, accumulate supporting data and initiate actions to prevent or overcome predicted problems as may be identified.
  • Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
  • Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
  • Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, best practice implementation solutions.
  • Research and support workable recommendations/solutions that meet business needs through information analysis.
  • Review the effectiveness of related approaches and methodologies by conducting research, and best practice benchmarking initiatives.
  • Translate top-down policy in relation to own practice area and communicate impact to relevant stakeholders.
  • Undertake information gathering, research and analyse data within broad guidelines to produce accurate plans and / or recommendations for business issues
  • To design, develop and test complex / advance data analytics solutions like Reports, Dashboards, Analysis, Extracts, Models, etc.
 
Governance
  • Develop and /or align governance and compliance policies for own practice areas to identify and manage risk exposure liability.
 
People
  • Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
  • Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
 
Finance
  • Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
 
Client
  • Participate in the specialist practice community and contribute positively to organisation knowledge management.
  • Provide authoritative, specialist expertise and advice to internal and external stakeholders.
 
Behavioural competencies
  • Accountability
  • Adaptability
  • Analytical thinking
  • Attention to details
  • Commitment to Continuous Learning
  • Conceptual Ability
  • Expertise in Context
  • Fairness and Transparency
  • Honesty & Integrity
  • Organisational Awareness
  • Problem Solving and Analysis
  • Respect
  • Trust
 
Technical competencies
  • Business Knowledge
  • Data Analytics
  • Data Integrity
  • Data Collection and Analysis
  • Data Governance
  • Efficiency improvement
  • Functional Policies & Procedures
  • Information Management
  • Knowledge Management
  • Reporting
  • Statistics & Mathematical Analysis
  • System Thinking
 
Compliance Competency
  • GOC Secret
 
 
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and/or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
 
PLEASE APPLY HERE












​SPECIALIST: CUSTOMER EXPERIENCE
Position Reports to: Head: Taxpayer Service Charter Champion /Taxpayer and Trader Experience Enhancement
Division: National Operations Command         
Location: Pretoria Brooklyn (Landbank / Linton Office)           
Advert Closing Date:  8 March 2026
 
About the Position
In an ever-changing environment, we have built a responsive and agile organisation to give effect to our strategic intent of achieving voluntary compliance. We invite you to be part of the special team that contributes to the proactive service charter adherence, collection of revenue, protect the economy and people of South Africa. We believe that your skills, commitment, and dedication will add value and make a difference to the organisation and country.  Integrity is key to the organisation.
 
Job Purpose
To ensure that SARS effectively bridges the gap between customer needs, as expressed through customer service experience, services offered, service recovery and feedback. The unit is responsible for creating designs that are both functional and provide a seamless taxpayer and trader experience. This role focuses on enhancing customer experience through improved service obsession and voluntary compliance by ensuring the effectiveness of tax process value chain.  In partnership with other internal and external stakeholders it ensures that the designed solutions improve service across Customer Experience, User Experience, Employee Experience, and User Interface. These solutions are based on consolidated feedback from customers, ensuring that designs are intuitive and enjoyable to use.
 
Education and Experience
Minimum Qualification & Experience Required
Bachelor's Degree / Advanced Diploma in Business Administration/Management/Marketing/Commerce/Psychology/ Marketing/Operations Engineering (NQF 7) with 8 - 10 years' experience in Customer Service, Business / Operations Management and Service quality management, of which 3 - 4 years at a Junior Specialist level.
#Alternative
Senior Certificate (NQF 4) or Matric 15 years Customer Service/ Business / Operations Management and Service quality management experience, of which 3 - 4 years at a Junior Specialist level.
 
Job Outputs:
Process
  • Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
  • Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
  • Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
  • Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
  • Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
  • Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
  • Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
  • Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, best practice implementation solutions.
  • Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
  • Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.
  • Analyse customer feedback, behavioural data, and pain points to drive design decisions and collaborate with stakeholders to define CX goals.
  • Conduct qualitative and quantitative research to gather input from employees about customer experiences/ Experience (CX), User Experience (UX), Employee Experience (EX), and User Interface (UI) and identify opportunities for improvement. Conduct user research, customer journey mapping, persona development, and experience audits.
  • Define and drive Customer Experience (CX), User Experience (UX), Employee Experience (EX), and User Interface (UI) usability studies to determine ease of doing business with SARS's systems across channels.
  • Define and drive CX performance metrics in alignment with government service delivery standards.
  • Develop a tactical plan for successful NES/NPS/Customer Experience and Satisfaction metrics rollout and management.
  • Developing a deep understanding of customer needs/insights for the development of and self-service user experience/ customer Experience (CX), User Experience (UX), Employee Experience (EX), and User Interface (UI).
  • Drive customer experience benchmark studies with relevant revenue authorities to continuously improve value to customers.
  • Evaluate and track Voice of Customer (VoC) feedback drawn across sources to identify customer pain-points and define opportunities to improve.
  • Lead end-to-end journey mapping for various taxpayer segments (e.g., individuals, SMEs, corporations) channel and product to unlock/ Identify pain points across tax filing, payment, compliance, and inquiry processes.
 
Governance
  • Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
 
People
  • Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
  • Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
 
Finance
  • Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
 
Client
  • Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service.
  • Participate in the specialist practice community and contribute positively to organisation knowledge management.
  • Provide authoritative, specialist expertise and advice to internal and external stakeholders.
 
Behavioural competencies
  • Accountability
  • Analytical Thinking
  • Attention to Details
  • Commitment to continuous learning
  • Conceptual Ability
  • Customer Orientation
  • Customer Service
  • Expertise in Context
  • Honesty and Integrity
  • Fairness and Transparency
  • Organisational Awareness
  • Problem Solving Awareness
  • Trust
  • Stakeholder Engagement and Management
  • Respect
 
Technical competencies
  • Business Interaction
  • Business Knowledge
  • Continuous Process improvement
  • Creative and Innovative Thinking
  • Customer Relationship Management
  • Data Collection and Analysis
  • Efficiency improvement
  • Functional Policies & Procedures
  • Influencing Through Communication
  • Reporting
 
Compliance Competency
  • GOC Secret
 
 
Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.
 
PLEASE APPLY HERE