SOUTH AFRICAN REVENUE SERVICES (SARS)

 

 

 

SERVICE CONSULTANT (BEGINNER) X2

Position Reports to:   Ops Manager: Taxpayers Services     

Division: Taxpayer Engagement         

Location: Gqeberha (Port Elizabeth)  Branch Office

Advert Closing Date:  29 April 2026

 

About the Position

 

Job Purpose

To handle inbound and outbound scripted and partially scripted service requests for one tax product from 1 - 2 channels in compliance with SARS policies and procedures by consulting with clients, facilitating query resolution, maintaining taxpayer and trader profiles, registering and de-registering taxpayers, providing taxpayer education, debt collection up to a final demand, thereby ensuring enhanced service delivery and compliance

 

Education and Experience

 

Minimum Qualification & Experience Required

  • Senior Certificate (NQF 4) AND 2 years' customer service experience in a Financial Services environment.

 

Minimum Functional Requirements

Must have a basic overview of all taxes (incl. C&E) plus proficiency in PIT with basic knowledge of non-core taxes associated with PIT only (Prov. tax, CGT, Dividends, Donations, Fund Benefits, Estate Duty, Transfer Duty, Withholding tax on interest & royalties)

 

Job Outputs:

Process

  • Handle inbound and outbound (scripted service interactions) through 1-2 channel interactions for one tax product, in compliance with SARS policies and procedures. (i.e., blended voice, virtual & face-to-face; incl. technical and customer support on Digital Channels, i.e., eFiling, HyEF, etc.).
  • Maintain the profiles of existing taxpayers, register new taxpayers, code and subsequently deregister taxpayers on SARS core system in order to enhance taxpayer services.
  • Follow-up on non-compliance at an entry level to enhance taxpayer service and improve taxpayer compliance.
  • Receive, sort, register, process, and distribute all documentation to relevant business unit, to enhance taxpayer services.
  • Communication of transactional outputs and queries in the area of work according to policies and quality requirements.
  • Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
  • Contribute to the successful implementation of change initiatives by providing support in area of work.
  • Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
  • Draw on own knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
  • Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
  • Embrace change initiatives and positively contribute to the success thereof within area of accountability.
  • Ensure quality of work content, quick turnaround, prioritise, minimise mistakes, and continuously improve quality, service, and standards.
  • Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
  • Report on transactional and process activities within set guidelines to provide timely information for decision making.

 

Governance

  • Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

 

People

  • Search for, integrate, and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
  • Drive own performance and development, in order to achieve and improve work outputs in line with required response time, quality, and service delivery standards.

 

Finance

  • Adhere to specified policies, standards, legislation and procedures to prevent wastage of resources, unauthorised expenditure, wasteful expenditure, and report violations.

 

Client

  • Contribute to a culture of service excellence, which builds positive relationships and provides for feedback and exceptional service.
  • Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick, and error free.

 

Behavioural competencies

  • Stakeholder Engagement and Management
  • Fairness and Transparency
  • Accountability
  • Customer Service
  • Honesty and Integrity
  • Trust
  • Respect
  • Attention to Detail

 

Technical competencies

  • Active Listening
  • Communication Skills
  • Computer Literacy
  • Customer Understanding
  • Efficiency Improvement
  • Financial Acumen
  • Handling Difficult Engagements
  • Query Resolution
  • Standard operating procedure compliance
  • Tax Knowledge

 

Compliance Competency

  • GOC Confidential

 

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

 

PLEASE APPLY HERE

 

 

 

 

 

 

 

 

 

 

 

 

SENIOR MANAGER: CUSTOMS LEGISLATIVE INTERPRETATION (LEVERAGED LEGAL PRODUCTS)

Position Reports to:  Head: Leveraged Legal Products       

Division: Taxpayer Engagement and Operations

Location: Head Office

Advert Closing Date:  29 April 2026  

 

About the Position

SARS is looking for a highly skilled, experienced, and results-driven Senior Manager with sound judgement and strong business acumen who will contribute towards fulfilling our higher purpose and living our service orientation. S/he will be responsible for independently planning and conducting audits/forensic investigations of a complex nature, across multiple tax types, over multiple tax periods, and with multiple risks, understanding the risk implications across other tax types, in compliance with all legislative requirements. 

 

Job Purpose

To provide guidance through interpretation of legislation for resolution of complex tariff, valuation and rules of Origin matters to ensure uniformity in terms of legislative interpretation across all areas of the business.

 

Education and Experience

Postgraduate qualification - Taxation, Law, Economics, or International Trade. (NQF 8) and 10 – 12 years' experience in a similar environment, of which 3 - 4 years at middle management level

OR 

Bachelor’s Degree (NQF 7) qualification in Taxation, Law, Economics or International Trade and 13 -15 years’ experience in a similar environment, of which 3 – 4 years at middle management.

 

Minimum Qualification & Experience Required

The candidate is expected to oversee the functions of Tariff, Valuations and Rules of Origin and performing research in order to provide high level guidance to senior management and departments, facilitating legislative and operational alignment across functions and influencing legislative strategy and implementation across the organisation and generating solutions where required

Strong background on legislative interpretation and trade policy.

 

Job Outputs:

 

Process

  • Identify and recommend opportunities to continuously improve all functions and systems in line with national, regional and organisational changes.
  • Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, driving best practice solutions.
  • Develop tactical strategy and delivery plans in support of functional objectives in partnership with leadership.
  • Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements. 
  • Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
  • Identify and recommend opportunities to continuously improve all functions and systems in line with national, regional, and organisational changes.
  • Plan for handling work outputs, pull together interdependent activities and specify priorities, standards and procedures to ensure tactical excellence.
  • Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, driving best practice solutions.
  • Provide periodic reports on performance against plan and progress on medium-term initiatives and use to realign operating plan and objectives appropriately.
  • Recommend changes to optimise processes, systems, policies and procedures, and direct the implementation of change and innovation initiated by the organisation. (I)
  • Timeously communicate top-down policy modification, objective achievement progress and critical success factors to impacted stakeholders. (I)
  • Use the insights gained through integrated business reports to measure success and realign tactical strategy development objectives appropriately. (I)
  • Monitor legislative and regulatory changes and drive the alignment of corporate governance, policies and risk strategies.
  • Implement government decisions in relation to Border Control and Security in area of accountability.
  • Provision of high-level support and guidance to all SARS officials attending or participating in foreign and international Customs or tax meetings.

 

Governance

  • Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation

 

People

  • Create a positive work climate and culture to energise employees and give meaning to work, minimise work disruption and maximise employee productivity.
  • Develop and implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
  • Plan and develop enhanced organisational efficiency by identifying and addressing development requirements and providing tools for people resources.
  • Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.

 

Finance

  • Draw up a budget aligned to business unit delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
  • Implement and monitor financial control, management of costs and corporate governance in area of accountability.

 

Client

  • Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
  • Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
  • Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.

 

Behavioural competencies

  • Accountability
  • Fairness and Transparency
  • Honesty and Integrity
  • Trust
  • Respect 
  • Problem Solving and Analysis
  • Ability to translate strategy into execution
  • Concern for impact of own behaviour on other
  • Develops teams and nurtures independency
  • Inspires others to Positive Action
  • Nurtures Futures Talent
  • Stewardship and Service Orientation
  • Strong Results Orientation
  • Value and Managers Diversity

 

Technical competencies

  • Business Acumen
  • Change Management
  • Decisiveness
  • Dispute Resolution
  • Effective Business Communication
  • Functional Policies and Procedures
  • Legal Advisory and Interpretation
  • Legal Compliance
  • Legal Knowledge and knowledge of ethics
  • Managerial Budgeting
  • Planning and Organising
  • Planning Management and Measurement
  • Problem Analysis and Judgement
  • Strategic Planning

 

Compliance Competency

  • Security Clearance: GOC Confidential

 

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

 

PLEASE APPLY HERE