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SOUTH AFRICAN POST OFFICE (SAPO)
 
INTERNAL AND EXTERNAL
 
Job Title: Service Delivery Specialist (C5)
(Position based in Head Office: Pretoria)
Reports to: Head: Business Services Management
 
Summation
The person in this position will give support to the Change and Release manager as well as the IT Service Delivery Manager. He/she will be working on incidents, requests, changes and problems.
 
 
Key Responsibilities
To do administrative tasks on Change and release management as well as support the IT Service Delivery Manager
 
Change Management
• Plan and attend weekly CAB/change Meetings
• Analyse change forms and prepare agenda for CAB
• Prepare minutes of CAB Meetings
• Keep track of all change documents
• Follow up on changes
• Communicate all changes to affected staff
 
Release Management
• Plan and attend weekly release meetings
• Follow up on everything under testing
• Ensure the process is followed
• Follow up on tasks
 
IT Service Delivery
• Engage with service providers in case of reported incidents
• Follow up on incidents escalated internally
• Ensure that service providers adhere to the signed contracts
• Ensure SLAs are met
 
 
All the above roles interface with:
• Business
• Service Providers
• Users
• Change Management
• Problem Management
• Incident Management
• Release management
• IT Production Services
• IT Applications support
• Project teams
 
Minimum Requirements
• Qualifications:
ITIL V3 Foundation
Information Technology qualification
• Experience:
2 years’ experience in service management/ related field
 
Skills & Attributes
• Planning
• Organising
• Coordination
• Analytical
• Strong communication and presentation skills
• People Management
• Problem solving
• Report Writing
 
Demonstrated knowledge, experience and expertise in the following:
• Incident Management
• Problem Management
• Change Management
• Release Management
• Service Delivery
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CONTACT
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
 
If you wish to apply, please forward your Curriculum Vitae (CV) to recruitmentLM@postbank.co.za.
Please indicate in the subject line the position you are applying for.
 
Closing date: 14 December 2020
 
Position numbers: 60066140
Cost Centre: 50800
 
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.