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SOUTH AFRICAN POST OFFICE (SAPO) - MANAGER BUSINESS CONTINUITY MANAGEMENT
SOUTH AFRICAN POST OFFICE (SAPO)
INTERNAL & EXTERNAL
Job Title: Manager Business Continuity Management (L5/6)
(Position based in Pretoria, NPC)
Reports to: Head Operational Risk
Summation
Develop, maintain, or implement business continuity and disaster recovery strategies and solutions, including risk assessments, business impact analyses, strategy selection, and documentation of business continuity and disaster recovery procedures. Plan, conduct, and debrief regular mock-disaster exercises to test the adequacy of existing plans and strategies, updating procedures and plans regularly. Act as a coordinator for continuity efforts after a disruption event.
Key Responsibilities
• Develop disaster recovery plans for physical locations with critical assets such as data centres
• Develop and maintain the Business Impact Analysis to identify the critical business activities and or services and the impact during disruption
• Design continuity recovery strategies/ arrangements and tactics to ensure the continuation of critical business activities
• Implement continuity and recovery strategies/ arrangements through the development and maintenance of business continuity plans
• Validate the business continuity capability through testing and exercising of business continuity plans and their arrangements
• Assessment of critical suppliers in terms of their business continuity capabilities and in accordance with internal policy requirements and regulations.
• Maintain continuity strategies/ arrangements and plans according to schedules and procedures
• Administration and maintenance of the Business Continuity Management Information System (BCM database and SharePoint)
• Develop contingency plans to deal with organizational emergencies. Test documented disaster recovery strategies and plans. Analyse impact on, and risk to, essential business functions or information systems to identify acceptable recovery time periods and resource requirements.
• Assess risks to business operations. Develop emergency management plans for recovery decision making and communications, continuity of critical departmental processes, or temporary shut-down of non-critical departments to ensure continuity of operation and governance.
• Develop contingency plans to deal with organizational emergencies. Review existing disaster recovery, crisis management, communication and business continuity plans.
• Develop contingency plans to deal with organizational emergencies. Establish, maintain, or test call trees to ensure appropriate communication during disaster. Interpret government regulations and applicable codes to ensure compliance.
• Evaluate applicable laws and regulations to determine impact on organizational activities. Conduct or oversee contingency plan integration and operation.
• Develop contingency plans to deal with organizational emergencies. Write reports to summarize testing activities, including descriptions of goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations.
• Prepare research reports. Identify opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, regulatory, or industry-specific change initiatives.
• Identify strategic business investment opportunities. Create business continuity and disaster recovery budgets.
• Analyse budgetary or accounting data. Create or administer training and awareness presentations or materials.
• Develop training materials.
• Train personnel in organizational or compliance procedures. Maintain and update organization information technology applications and network systems blueprints.
• Maintain data in information systems or databases. Conduct or oversee collection of corporate intelligence to avoid fraud, financial crime, cyber-attack, terrorism, and infrastructure failure.
• Gather organizational performance information.
• Oversee business processes. Recommend or implement methods to monitor, evaluate, or enable resolution of safety, operations, or compliance interruptions.
• Monitor organizational compliance with regulations.
• Advise others on analytical techniques. Analyse corporate intelligence data to identify trends, patterns, or warnings indicating threats to security of people, assets, information, or infrastructure.
• Assess risks to business operations.
• Analyse business or financial data. Prepare reports summarizing operational results, financial performance, or accomplishments of specified objectives, goals, or plans.
• Prepare operational reports. Create scenarios to re-establish operations from various types of business disruptions.
• Apply mathematical models of financial or business conditions. Design or implement products and services to mitigate risk or facilitate use of technology-based tools and methods.
• Develop business or financial information systems. Attend professional meetings, read literature, and participate in training or other educational offerings to keep abreast of new developments and technologies related to disaster recovery and business continuity.
• Update professional knowledge. Identify individual or transaction targets to direct intelligence collection.
• Investigate legal issues
People Management
• Recruit and develop skilled and talented staff
• Manage performance of direct reports ensuring agreement of annual goals, measuring performance against agreed goals and dealing with non-performance accordingly
• Talent management of direct reports, including career development and paths for all staff
• Ensure that all staff receive adequate and relevant training to support BCM
• Ensure that the working environment contributes to improving staff morale and increased productivity
• Alignment to the bank’s transformation objectives through departmental processes
• Assess risks to business operations. Develop emergency management plans for recovery decision making and communications, continuity of critical departmental processes, or temporary shut-down of non-critical departments to ensure continuity of operation and governance.
• Develop contingency plans to deal with organizational emergencies. Review existing disaster recovery, crisis management, communication and business continuity plans.
• Develop contingency plans to deal with organizational emergencies. Establish, maintain, or test call trees to ensure appropriate communication during disaster. Interpret government regulations and applicable codes to ensure compliance.
• Evaluate applicable laws and regulations to determine impact on organizational activities. Conduct or oversee contingency plan integration and operation.
• Develop contingency plans to deal with organizational emergencies. Write reports to summarize testing activities, including descriptions of goals, planning, scheduling, execution, results, analysis, conclusions, and recommendations.
• Prepare research reports. Identify opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, regulatory, or industry-specific change initiatives.
• Identify strategic business investment opportunities. Create business continuity and disaster recovery budgets.
• Analyse budgetary or accounting data. Create or administer training and awareness presentations or materials.
• Develop training materials.
• Train personnel in organizational or compliance procedures. Maintain and update organization information technology applications and network systems blueprints.
• Maintain data in information systems or databases. Conduct or oversee collection of corporate intelligence to avoid fraud, financial crime, cyber-attack, terrorism, and infrastructure failure.
• Gather organizational performance information.
• Oversee business processes. Recommend or implement methods to monitor, evaluate, or enable resolution of safety, operations, or compliance interruptions.
• Monitor organizational compliance with regulations.
• Advise others on analytical techniques. Analyse corporate intelligence data to identify trends, patterns, or warnings indicating threats to security of people, assets, information, or infrastructure.
• Assess risks to business operations.
• Analyse business or financial data. Prepare reports summarizing operational results, financial performance, or accomplishments of specified objectives, goals, or plans.
• Prepare operational reports. Create scenarios to re-establish operations from various types of business disruptions.
• Apply mathematical models of financial or business conditions. Design or implement products and services to mitigate risk or facilitate use of technology-based tools and methods.
• Develop business or financial information systems. Attend professional meetings, read literature, and participate in training or other educational offerings to keep abreast of new developments and technologies related to disaster recovery and business continuity.
• Update professional knowledge. Identify individual or transaction targets to direct intelligence collection.
• Investigate legal issues
People Management
• Recruit and develop skilled and talented staff
• Manage performance of direct reports ensuring agreement of annual goals, measuring performance against agreed goals and dealing with non-performance accordingly
• Talent management of direct reports, including career development and paths for all staff
• Ensure that all staff receive adequate and relevant training to support BCM
• Ensure that the working environment contributes to improving staff morale and increased productivity
• Alignment to the bank’s transformation objectives through departmental processes
Minimum Requirements
• A Bachelor’s degree / National Diploma or equivalent (NQF Level 7)
• Professional certification in Business Continuity Management/Risk Management or an aptitude to acquire certification in BCM will be an added advantage
• At least 5 years of experience in a project environment with exposure to project planning, administration and coordination. (Essential)
• At least 5 years of experience banking and financial services sector with exposure to bank operational processes (Essential)
• At least 5 years of experience in Business Continuity Management operations pertaining to the BCi Good Practice Guidelines and ISO 22301 standard (Essential)
Knowledge and understanding of:
• Thorough understanding of banking practices and the associated risk management thereof
• Keen understanding, and experience with, BCM advanced methodologies and standards, including tools, methodologies and databases required to support advanced management programs in a bank.
• Ability to communicate with knowledge and credibility to all levels of management, including appropriate management committees, and offering well considered operational risk management solutions and recommendations.
• Good understanding of the Banks Act
• Good understanding of Government related acts (PMFA, Banks Act, Postbank Act, FAIS Act and FICA Act, OHSA, Labour Relations Act, Criminal Procedure Act)
Skills and Attributes
• Ability to interact and influence at all levels
• Good analytical skills
• Good written and verbal communication skills
• Good planning, organising and time management skills
• Lateral thinker
• High attention to detail
• Decisive
• Results driven
• Resilient
• Able to work under pressure
CONTACTS
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
If you wish to apply, please forward your Curriculum Vitae (CV) to recruitmentLM@postbank.co.za. Please indicate in the subject line the position you are applying for.
Closing date: 5 May 2021
Position numbers: 60058652
Cost Centre: 50800
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.