- Published on
SOUTH AFRICAN POST OFFICE (SAPO) - DIGITAL BANKING MANAGER (HEAD OFFICE – PRETORIA)
SOUTH AFRICAN POST OFFICE (SAPO)
INTERNAL & EXTERNAL
Job Title: DIGITAL BANKING MANAGER (L5/6)
(Position based in NPC, Pretoria)
Reports to: Head Channel
Summation
To improve customer expectations, target the clients, and leverage financial technologies to keep the business profitable. The digital transformation and product innovation of the daily money movement processes for the rapidly growing customer base.
Key Responsibilities
• Understand the market situation and availability of new technology, conduct market analysis and propose enhancement recommendations
• Collaborate with internal and external stakeholders to achieve target project results (monitoring, maintain and ensure the service quality and system stability of launched products and services).
• Work closely with product manager to prepare user requirements with the best market practice and excellent customer experience
• Drive the development of digital banking-projects, track and monitor project progress, ensure effective implementation of new services / initiatives and perform post-implementation review after launch
• Manage and deliver components that identify, design, and implement technology and creative business solutions.
• Assist senior management in formulating and executing innovative e finance products, aiming to achieve the business targets and improve customer experience.
• Analysing and streamlining the process of different products /service’s workflow system enhancement for improving customer experience and reducing operational risk
• Assist in operational Manual /Procedure and documents write up to ensure the launch of new products/services are compiled with relevant regulatory requirements and internal policies
• Ensure the efficient management of function/resources in accordance with the stipulations of the Public Finance Management Act, fraud prevention and risk management principles, legislation, company policies and practices, processes, regulations, Corporate Governance, etc.
Minimum Requirements
• Degree (NQF Level 7) in Finance, Banking, E-commerce, Economics.
• Any further financial qualification will be an added advantage
• 3-5 years’ experience in commercial banking, 2 years of which should be in managing retail banking channels
Knowledge and understanding of:
• Retail banking channel activities and management is a pre-requisite.
• Be highly aware of market trends, new technologies
• Understanding of retail banking channel value chains and management and affected service providers
• Relevant digital banking channels
• Legislation, regulations, internal policies and procedures that affect any activity of Postbank Savings Operations with specific reference to the Public Finance Management Act, King II Report, FICA, FAIS
Skills and Attributes
• Achievement driven & Attention to detail, Flexibility/Adaptability to Change, Excellent analytical skills, Ability to think strategically, Ability to generate new ideas and creative solutions (highly innovative), Strong relationship and networking skills both external and internal to the bank, Excellent people management skills, Good interpersonal and presentation skills, Strong strategy execution skills, Solid implementation and coordination capabilities
• Customer service driven, Innovative, Persuasive and influential, Ability to work under pressure, Good commercial awareness and entrepreneurial approach, Results driven.
• Assist in operational Manual /Procedure and documents write up to ensure the launch of new products/services are compiled with relevant regulatory requirements and internal policies
• Ensure the efficient management of function/resources in accordance with the stipulations of the Public Finance Management Act, fraud prevention and risk management principles, legislation, company policies and practices, processes, regulations, Corporate Governance, etc.
Minimum Requirements
• Degree (NQF Level 7) in Finance, Banking, E-commerce, Economics.
• Any further financial qualification will be an added advantage
• 3-5 years’ experience in commercial banking, 2 years of which should be in managing retail banking channels
Knowledge and understanding of:
• Retail banking channel activities and management is a pre-requisite.
• Be highly aware of market trends, new technologies
• Understanding of retail banking channel value chains and management and affected service providers
• Relevant digital banking channels
• Legislation, regulations, internal policies and procedures that affect any activity of Postbank Savings Operations with specific reference to the Public Finance Management Act, King II Report, FICA, FAIS
Skills and Attributes
• Achievement driven & Attention to detail, Flexibility/Adaptability to Change, Excellent analytical skills, Ability to think strategically, Ability to generate new ideas and creative solutions (highly innovative), Strong relationship and networking skills both external and internal to the bank, Excellent people management skills, Good interpersonal and presentation skills, Strong strategy execution skills, Solid implementation and coordination capabilities
• Customer service driven, Innovative, Persuasive and influential, Ability to work under pressure, Good commercial awareness and entrepreneurial approach, Results driven.
Contacts
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
If you wish to apply and meet the requirements, please forward your Curriculum Vitae (CV) to recruitment@postbank.co.za.
Please indicate in the subject line the position you are applying for.
Closing date: 16 September 2020
Position numbers: 60010214
Cost Centre: 50800
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.