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SOUTH AFRICAN POST OFFICE (SAPO) - CHIEF COMMERCIAL OFFICER
SOUTH AFRICAN POST OFFICE (SAPO)
INTERNAL & EXTERNAL
Job Title: Chief Commercial Officer (L3A)
(Position based in Pretoria, NPC)
Reports to: Chief Executive Officer
Summation
To develop and implement strategies for revenue and business growth, including but not limited to development of new or enhanced innovative products, identification of new distribution channels and analysis of customer needs with intent to design solutions to meet the identified needs.
Key Responsibilities
Strategic alignment
• Fully participate in the development of the bank’s overall strategy and develop strategies and implementation plans for the Product, Customer and Channel departments to increase customer growth and access to banking through tailored products in particular to enable Postbank’s Mission in terms of accessibility and affordability; Ensure operational alignment of Customer, Product Management and Channel to the overall Postbank strategy; Develop a data analytics function for the department, ensuring integrity of the bank’s customer data for planning and reporting requirements; Define strategies for the various customer segments and ensure processes are in place to ensure deep understanding of customer segment and market needs; Identify other strategic opportunities to increase market share and revenue growth; Understand the opportunities and threats deriving from industry trends, market, competitor activities and external regulatory and other bodies; Able to identify opportunities on an national scale, and to direct resources and effort to target these opportunities identified; Initiate processes in order to drive Postbank’s objective of being customer centric; To foster innovation in product enhancement and development, able to understand the needs and expectations of customers regarding service and experience standards.
Financial.
• Accountability for the compilation of departmental budgets and forecasts; Develop and implement pricing strategy for products and services; Create and implement new pricing methodologies to effectively grow revenue without compromising the quality of products and services taken to market; Monitor revenue generated from all products and customer segments ensuring that financial targets are met; Develop and implement a Sales capability to drive business and revenue growth.
People Management
• Recruit appropriately skilled and experienced staff and ensure continuous development to meet the strategic objectives of the department; Motivate, coach and mentor direct reportees, encouraging them to deliver positive results; Manage performance of direct repartees ensuring agreement of annual goals, measuring performance against agreed goals and dealing with non-performance accordingly; Talent management of direct reports, including career development and paths for all staff and succession planning for key positions; Ensure that the working environment contributes to improving team work, staff morale and increasing productivity; and Oversee the implementation of the departments’ business plans and monitor performance against set targets
Operations (Product/ Customer/ Channel)
Oversee the implementation of the departments’ business plans and monitor performance against set targets
• Active participation in continuous process improvement in collaboration with Operations and Process Optimisation; Ensure the revenue growth of the bank through the following features:
Products
• Modify existing products and launch new products that could generate new revenue streams; Identify opportunities to bundle products but also discontinue or amend non-relevant or unprofitable products by engaging with the product, customer and channel departments; Ensure that right the products and services are aligned to the right customers/ segments.
Customer
• Establish a Customer Management function; Define the customer value propositions for the various segments, including but not limited to products, services and customer experience to be offered; Perform market assessments to identify unserved or underserved customer segments; Ensure that solutions are designed to meet identified customer needs; and ensure that customers across all channels have access to the relevant products and services.
Channel
• Establish a Chanel Management function and ensure an effective Channel strategy to meet customer needs
Minimum Requirements
• Relevant Post graduate qualification (NQF 8)
• Masters Degree or MBA/MBL (NQF level 9), with commercial background.
• At least 8 - 10 years post qualification relevant experience of which 5 years in a senior management position of similar nature. Experience within the banking/ financial services environment will be an added advantage.
Knowledge and understanding of:
• Extensive experience in retail banking and business-to-business relationship development and implementation
• Experience in strategy development and implementation
• Knowledge of financial services products, business processes, operational risks, relevant legislation and regulations
• Proven track record in a customer driven, sales and or product innovation role
• Good knowledge in dealing with savings/ transactional and lending product suites
• Good understanding of Government related acts (PMFA, Banks Act, etc.)
• Knowledge of the Banks Act and other legislation relevant to banking industry; Experience in Microsoft Office
Skills and Attributes
• Excellent analytical skills, Ability to think strategically, Ability to generate new ideas and creative solutions, Strong relationship and networking skills both external and internal to the bank, Excellent people management skills, Good interpersonal and presentation skills, Strong strategy execution skills, Solid implementation and coordination capabilities, Advanced business development skills, Financial management skills, Negotiating and influencing skills, Customer service driven, Innovative, Persuasive and influential, Ability to work under pressure, Good commercial awareness and entrepreneurial approach, Results driven, Strong leadership ability, Resilience.
Contacts
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
If you wish to apply, please forward your Curriculum Vitae (CV) to recruitment@postbank.co.za.
Please indicate in the subject line the position you are applying for.
Closing date: 10 June 2020
Position numbers: 60049367
Cost Centre: 50800
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.