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SOUTH AFRICAN POST OFFICE (SAPO) – ACCOUNT MANAGER: KWAZULU-NATAL - NEWCASTLE
SOUTH AFRICAN POST OFFICE (SAPO)
INTERNAL & EXTERNAL
Job Title: Account Manager (C5): X1 Position
KwaZulu Natal: Northern Natal Area - Newcastle
Reports to: Key Account Manager: Postbank Key Account Management - Commercial Division
Summation
Responsible for proactively managing a portfolio of South African Postbank SOC Ltd customers within the province/region through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients, including government entities and growing a portfolio of existing clients through effective stakeholder management.
Key Responsibilities
• Implement Customer Experience objectives and standards for Postbank. The standards must be defined across different channels e.g. ATM vs. Call Centre vs. Branch experience.
• Drive communication processes with key Postbank and SAPO representatives. Be part of SAPO Operations, Regional and Area meetings.
• Implement and operationalise a customer experience measurement framework.
• Provide Regional government leads and maintain continuous relationship post acquisition.
• Establish and maintain excellent relations with customer base
• Respond efficiently, accurately and courteously to all customer service matters, complaints and requests
• Conduct financial education/literacy and SASSA beneficiary education
• Participate in the Voice of the Customer forums within the Region where critical customer concerns and issues can be raised with internal stakeholders. Use these forums to ensure that problems are resolved.
• Achieve and/or exceed set sales targets for product and services
• Ensure the efficient management of function/resources in accordance with the stipulation of the PFMA, fraud prevention and risk management principles, Corporate Governance, legislation agreement, Company policies, practice procedures, regulation, Delegation of Powers, etc.
• Increase profitability volume growth and sustain competitive advantage
• Receive, investigate, resolve and report customer related complaints
Develop, encourage and nurture collaborative relationships within Postbank and across the SAPO Group.
Minimum Requirements
National Diploma (NQF 6) or similar with majors in Sales & Marketing.
A Degree and RE Certificate (Regulatory Examination) will be an added advantage
Financial Services knowledge and expertise
3-5 Years’ experience in Sales and Marketing/Customer Service preferably within the Financial Services Industry. Product knowledge
Code B Driver’s license.
Willing to travel
Own transport (car) essential
• Respond efficiently, accurately and courteously to all customer service matters, complaints and requests
• Conduct financial education/literacy and SASSA beneficiary education
• Participate in the Voice of the Customer forums within the Region where critical customer concerns and issues can be raised with internal stakeholders. Use these forums to ensure that problems are resolved.
• Achieve and/or exceed set sales targets for product and services
• Ensure the efficient management of function/resources in accordance with the stipulation of the PFMA, fraud prevention and risk management principles, Corporate Governance, legislation agreement, Company policies, practice procedures, regulation, Delegation of Powers, etc.
• Increase profitability volume growth and sustain competitive advantage
• Receive, investigate, resolve and report customer related complaints
Develop, encourage and nurture collaborative relationships within Postbank and across the SAPO Group.
Minimum Requirements
National Diploma (NQF 6) or similar with majors in Sales & Marketing.
A Degree and RE Certificate (Regulatory Examination) will be an added advantage
Financial Services knowledge and expertise
3-5 Years’ experience in Sales and Marketing/Customer Service preferably within the Financial Services Industry. Product knowledge
Code B Driver’s license.
Willing to travel
Own transport (car) essential
Knowledge: Key Account Management - Code of Banking Practice - Complaints Management - Company Policies and Procedures – FAIS
Skills: Able to interact well with diverse people across multiple functions. Computer literacy skills (MS Word; Excel, Power Point). Customer Service. Excellent Communication & Presentation Skills (Verbal/Written). Excellent Interpersonal and Customer Relationship skills. Ability to sell financial services products. Ability to negotiate and close sales deals. Be able to visit and support Regional customers. Able to market and sell ideas. Ability to gather marketing intelligence. Strong process orientation in identifying opportunities. High level Relationship Building Skills. Planning, organising, co-ordination, scheduling skills. Interpretation skills. Judgemental and Problem Solving Skills. Persuasiveness. Decision making. Conflict management. Coordination skills
Attributes: Empathy. Superior service ethic. Able to persevere despite setbacks. Taking ownership and responsibility Adaptable, Friendly and Approachable. Creative and Innovative. Desire to generate value. Professionalism. Client oriented. Deadline driven.
Contacts
The Postbank SOC is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability.
Certified and legible copies of all relevant documentation (for example qualifications and ID) must accompany all CVs
If you wish to apply, please forward your Curriculum Vitae (CV) to:
Send your CV to: HR Business Partner: Postbank
Attention: Rufus Morgan
Private Bag X 20609
Postbank
BLOEMFONTEIN 9300
Or Email: Tshegofatso.Lebusho@postbank.co.za
Please indicate in the subject line the position as well as the office you are applying for.
Position Numbers: 60066537
Cost Centre: 51103
Closing date: 5 June 2020
Correspondence will be limited to short-listed candidates only. If you do not hear from the Postbank (SOC) or its Agents within 3 months of this advertisement, please accept that your application has been unsuccessful.
Postbank (SOC) limited reserves the right not to fill this position or to re-advertise the position at any time.