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SOUTH AFRICAN POST BANK VACANCIES
SOUTH AFRICAN POST OFFICE (SAPO)
INTERNAL & EXTERNAL
HEAD: KEY ACCOUNT MANAGEMENT (L4)
(Position based in Head Office - Pretoria)
Reports to: Chief Commercial Officer
Summation
Accountable to acquire new business and ensure to retain profitable business. Accountable to Postbank customer portfolio and ensure service excellence. Develop, make recommendations and execute Sales and Customer Services strategies, policies and objectives
Key Responsibilities
Responsible for the development and execution of Sales and Customer Services strategy for Postbank and achieve its objectives
Grow deposit and customer base
Increase profitable volume growth and sustain competitive advantage
Accountable for strategic Management of Outbound Call Centre Postbank (procedures, systems, processes, policies)
Conduct research/benchmark on various types of Sales and Customer Service strategies
Resolve complaints and/or co-ordinate legal related cases referred by Ombudsmen and other Institutions to Postbank legal services
Ensure the effective implementation, management and measurement of the Bank’s customer experience objectives.
Inculcate the culture of excellent Customer Services to staff of Postbank
Provide regular inputs regarding product pricing and savings operations.
Continuous benchmarking against local and international best practices to streamline customer services.
Ensure all Postbank sales and customer activities are aligned to FAIS requirements.
Ensure efficient management of function / resources in accordance with the stipulations of the PFMA, fraud prevention and risk management principles, legislation, agreements, company policies, practices, procedures, regulations, etc.
Minimum Requirements
Qualifications
Applicable post graduate degree (NQF 8) in Commerce/Business management or Customer Services Master of Business Administration (MBA) would be added advantage. Minimum of RE5 certificate
Experience
5-7 Years Sales and customer relationship management experience in Financial Services environment of which 3 years at management level.
Fulfil the terms of FAIS, any related legislation or regulation and any guidelines or regulations issued by the Financial Services Board
Knowledge
Financial Services business principles, Company national strategy, Knowledge of banking and related services., Understanding of economic trends, Solid understanding of Customer Services and best practices, Outbound call centre metrics
Understanding and analysis of performance measurement. Able to translate strategic plan into operational, financial, human resources, business plans etc
Understanding of all aspects regarding licences agreements dealing with Customer Services
Business growth strategy, Sales management, Key account management, Product knowledge, Effective analysis of customer requirements, Human resource strategy and policies, Effective analysis of business environment.
Skills and attributes
Strong entrepreneurial skills, Sales, Marketing, Budgeting & Control, interpersonal, Analytical, Strategic thinking, Advanced Communication skills, Presentation, Financial , Facilitation, Customer Service, Counselling, Organizational, Strong Leadership, Negotiations, Project planning, Planning and organising, Professional, Service delivery driven, Profit driven, Customer centric, Enthusiastic, Co-operative, Innovative
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
If you wish to apply, please forward your Curriculum Vitae (CV) to RecruitmentZM@Postbank.co.za
Please indicate in the subject line the position you are applying for.
Closing date: 02 March 2023
Position number: 60010235
Cost Centre: 451103
Note, only applications received on this platform will be considered. “POPIA sections provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.”
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
INTERNAL & EXTERNAL
HEAD: KEY ACCOUNT MANAGEMENT (L4)
(Position based in Head Office - Pretoria)
Reports to: Chief Commercial Officer
Summation
Accountable to acquire new business and ensure to retain profitable business. Accountable to Postbank customer portfolio and ensure service excellence. Develop, make recommendations and execute Sales and Customer Services strategies, policies and objectives
Key Responsibilities
Responsible for the development and execution of Sales and Customer Services strategy for Postbank and achieve its objectives
Grow deposit and customer base
Increase profitable volume growth and sustain competitive advantage
Accountable for strategic Management of Outbound Call Centre Postbank (procedures, systems, processes, policies)
Conduct research/benchmark on various types of Sales and Customer Service strategies
Resolve complaints and/or co-ordinate legal related cases referred by Ombudsmen and other Institutions to Postbank legal services
Ensure the effective implementation, management and measurement of the Bank’s customer experience objectives.
Inculcate the culture of excellent Customer Services to staff of Postbank
Provide regular inputs regarding product pricing and savings operations.
Continuous benchmarking against local and international best practices to streamline customer services.
Ensure all Postbank sales and customer activities are aligned to FAIS requirements.
Ensure efficient management of function / resources in accordance with the stipulations of the PFMA, fraud prevention and risk management principles, legislation, agreements, company policies, practices, procedures, regulations, etc.
Minimum Requirements
Qualifications
Applicable post graduate degree (NQF 8) in Commerce/Business management or Customer Services Master of Business Administration (MBA) would be added advantage. Minimum of RE5 certificate
Experience
5-7 Years Sales and customer relationship management experience in Financial Services environment of which 3 years at management level.
Fulfil the terms of FAIS, any related legislation or regulation and any guidelines or regulations issued by the Financial Services Board
Knowledge
Financial Services business principles, Company national strategy, Knowledge of banking and related services., Understanding of economic trends, Solid understanding of Customer Services and best practices, Outbound call centre metrics
Understanding and analysis of performance measurement. Able to translate strategic plan into operational, financial, human resources, business plans etc
Understanding of all aspects regarding licences agreements dealing with Customer Services
Business growth strategy, Sales management, Key account management, Product knowledge, Effective analysis of customer requirements, Human resource strategy and policies, Effective analysis of business environment.
Skills and attributes
Strong entrepreneurial skills, Sales, Marketing, Budgeting & Control, interpersonal, Analytical, Strategic thinking, Advanced Communication skills, Presentation, Financial , Facilitation, Customer Service, Counselling, Organizational, Strong Leadership, Negotiations, Project planning, Planning and organising, Professional, Service delivery driven, Profit driven, Customer centric, Enthusiastic, Co-operative, Innovative
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
If you wish to apply, please forward your Curriculum Vitae (CV) to RecruitmentZM@Postbank.co.za
Please indicate in the subject line the position you are applying for.
Closing date: 02 March 2023
Position number: 60010235
Cost Centre: 451103
Note, only applications received on this platform will be considered. “POPIA sections provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.”
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.
INTERNAL & EXTERNAL
MANAGER: CASH MANAGEMENT (L5/6)
(Position based in Pretoria, NPC)
Reports to: Senior Manager: Finance
Summation
Responsible for managing and ensuring that there is sufficient cash in the supply cash value chain and reconciliation.
Key Responsibilities
Responsible, accountable to balance and reconcile cash advances through channels such as CPP (cash pay points, ATM etc.).
Review forecasted cash advances and correcting any estimated shortages or overages.
Coordinate with operations in gathering information to be used in preparing the cash requirements for the channels. And authorise cash orders and drive staff awareness in terms of fraud activities.
Be abreast with the applicable legislations, but not limited to: LRA, BCEA, OHSA, FICA, Money Laundering, KYC, Conduct Risk
Establish and maintain relationships with business leaders to guide and influence decision-making within a limited scope and also represent finance on cross functional teams
Develop policies and procedures that will allow a strong control environment to be maintained within Postbank, adherence to applicable Audit requirements
Ensure effective cash management
Liaison with external and internal auditors and assist with effective management of external audit process
Recruit and develop skilled and talented staff and promote staff development through coaching, mentoring, and facilitating professional growth opportunities.
Manage performance of direct reporters ensuring agreement of annual goals, measuring performance against agreed goals and dealing with non-performance accordingly
Ensure adherence to applicable policies and procedures, stay abreast to latest trends, technologies as well as related incidents in the industry
Operate within appropriate mandate and ensure availability of separate department’s functional mandates
Represent the bank in relevant cash industry stakeholder engagements sessions
Collaborate internally with relevant stakeholder for support purposes (Manager ATM, Manager Branch Network, Channel Head and Risk)
Liaise with the relevant CIT service providers in the industry, ensure adherence to applicable SLA’s.
Liaise with enforcement agencies and ensure that the bank adheres to applicable procedures in respect activity and incidents log
Exercise end to end processes to mitigate risk and losses to protect the bank assets.
Keep abreast of latest trends and developments on Cash Management
Ensures compliance and adherence with applicable SARB legislative requirements and financial services regulations relating to cash management.
Perform other duties and responsibilities as required by SM: Finance and CFO
Minimum Requirements
Bachelor's degree or above preferably in accounting or finance -related field.
Minimum 3 years banking cash management, operations or cash centre experience, preferably in a bank
3 years branch, Supervisory experience preferred
Knowledge and understanding of:
Strong technical knowledge in cash management and reconciliation
Knowledge of Industry regulations concerning cash management;
Strong knowledge of Microsoft Office applications
Risk and Operations
Skills and Attributes
Computer literate, Attention to detail, Excellent communication skills, Strong Organisational skills, Work prioritization skills, Good planning and organizing skills, Analytical skills, Presentation skills, Leadership skills, Facilitation Skills, Conflict Management skills, Financial skills, Project management skills Professional, Influential, Motivated, Innovative, Accuracy, Assertive, Confident, Objective, Work under pressure, Work long hours, Self-starter, Decision making, Target oriented, Rational, Participative, Humility, Loyal, Diplomacy.
The South African Postbank SOC Limited is committed to the achievement and maintenance of diversity and equity in employment, especially with regard to race, gender and disability. In compliance with the banks employment equity plans, first preference will be given to candidates from designated groups. Correspondence will be limited to short listed candidates only.
If you wish to apply, please forward your Curriculum Vitae (CV) to RecruitmentZM@Postbank.co.za
Please indicate in the subject line the position you are applying for.
Closing date: 01 March 2023
Position number: 60066686
Note, only applications received on this platform will be considered. “POPIA sections provides that everyone has the right to privacy and it includes a right to protection against the unlawful collection, retention, dissemination and use of personal information. By applying for employment you consent to the processing of your personal information with Postbank. Your personal information and any attached text or documentation are retained by Postbank for a period in accordance with relevant data legislation.”
If you do not hear from the South African Postbank SOC Limited or its Agent within 3 months of this advertisement, please accept that your application has been unsuccessful. The South African Postbank SOC Limited reserves the right not to fill the positions or to re-advertise the positions at any time.