SOUTH AFRICAN NUCLEAR ENERGY CORPORATION (NECSA) - IT SUPPORT TECHNICIAN

 
Provide IT Support 

• Provide second level and VIP support; 
• Prioritise the nature of the problem and schedule corrective action;
• Investigate the problem, identify and implement the solution as quickly as possible taking into consideration the  urgency of the problem;
• Install new software systems; 
• Provide infrastructure as necessary;
• Provide support to team as required;
• Keep updated with new technology developments and trends;
• Update calls on service desk application to meet SLA times;
• Escalate faults to next tier support;
• Escalate calls to Service Delivery Manager for required assistance;
• Audio/visual technical support;
• Test patches and security updates;
• Perform after hours standby support; and
• Assist with system rollouts and user training.

 
Daily Checks

• Complete daily checks on systems supported i.e. internet links etc; and
• Resolve or escalate and Report on issues Resolve or escalate and report on issues.

 
IT Governance

• Provide monthly reports in respect of 
• Uptimes
• Security breaches 
• IT Helpdesk system reports in respect of requests completed,
• Assist to maintain a register of software licenses and ensure compliance 
• Adhere to policies and procedures i.e. change control management
• Create and Maintain technical documents
• Contributions to knowledge base

 
Safety, Health, Environmental and Quality (SHEQ)

• Understand regulatory requirements at an operational level, and execute implementation within areas of responsibility
• Meet NTP safety objectives

 

 
JOB REQUIREMENTS:
To behave in a professional manner at all times, reflecting and maintaining the values and ethos of the organisation and generating a positive image of the organisation and to adhere to all the organisation’s policies and procedures.
 
 
PROFESSIONAL SKILLS AND KEY COMPETENCIES:

• The ability to perform the administrative functions attached to a specific job such as correspondence, documentation management and general administration
• The ability to communicate effectively and efficiently at all levels in the organisation. 
• Must be able to communicate professionally in English and should have good presentation skills.
• The ability to utilise the correct computer software and the relevant functionality applicable to the outcomes required
• The ability to manage conflict in such a way that the cause of the conflict is understood by all relevant role players and that the issue causing the conflict is resolved in an amicable manner
• The ability to understand problems and scenarios, evaluate alternatives, and to take action to enhance organisational performance
• The ability to identify risks likely to impede specific divisional business operations and to develop and implement disaster roll-back plans
• The ability to interact with people at all levels in the organisation
• The ability to negotiate with role players and arrive at a win-win situation in the best interest of the organisation and the negotiating party
• Competent in the arithmetic calculations needed to cope with everyday life. 
• The ability to apply planning techniques to conduct effective planning of work outputs and resources.

 
THE PERSON SHOULD DISPLAY THE FOLLOWING ATTRIBUTES:

• The ability to execute outputs with exactness and precision thereby eliminating errors
• The ability to use knowledge of administrative techniques, tools, policies and/or procedures to enable effective administration
• The ability to analyse situations and to arrive at the best possible solution
• The ability to maintain confidentiality at all times when dealing with situations
• The awareness of the customer needs and expectations and the fulfilment of the customer needs and requirements
• The ability to determine deadlines and execute outputs accordingly without exceeding target dates
• The ability to pay attention to detail in such a way that outcomes are accurately executed
• The ability to pursue an objective / output until completion
• The ability to maintain high ethical standards both personally and professionally; shows honesty and fairness when dealing with others; is reliable and trustworthy/ respects ethical and moral obligations
• The ability to act independently from others without requiring management and supervision
• The ability to forecast occurrences and implement the necessary actions to overcome the occurrence 
• Able to be trusted to do what is expected or has been promised
• To be focused on achieving the results required within the parameters of time and quality
• The ability to take responsibility and accountability for the execution of the outcomes expected within a job with minimal or no supervision/management
• The ability to maintain work rate according to standards whilst operating under severe time and delivery 

 
QUALIFICATIONS AND EXPERIENCE:

• Preferably a tertiary qualification. 
• Microsoft Certifications, A+, N+, Server and Storage. 
• Relevant Networking certifications. 
• 5-7 years’ experience VMware, Networking including Vlans, Routing, Switching, DNS, DHCP. Microsoft operating systems, active directory and exchange.

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Closing date: 25 March 2021.
 
Contact Person
Ms. Fran Dos Santos
Tel: 012 305 4435
Building: Beva C4, Room 2/26, Pelindaba
 
Please forward your updated CV with certified copies of your educational qualifications torecruitment@ntp.co.za
 
Important: The suitable candidate will be selected with the intention of promoting representativity and achieving EE targets as contemplated in the relevant NTP Employ­ment Equity Plan.  
 
GENERAL:
In line with the Employment Equity Act 55 of 1998, a thorough selection process inclusive of an assessment battery will be used in order to determine whether a candidate has the necessary competencies that are inherently required to perform the role successfully. 
 
Should you not hear from us within 30 days of the closing date, please consider your application unsuccessful. 


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