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SOUTH AFRICAN NATIONAL ENERGY DEVELOPMENT INSTITUTE (SANEDI) - TEMPORARY WORKER - IT AND PROJECT SUPPORT (6 MONTHS)
SOUTH AFRICAN NATIONAL ENERGY DEVELOPMENT INSTITUTE (SANEDI)
ENERGY INNOVATION FOR LIFE
SANEDI, PO BOX 9935, SANDTON, 2146
A: CEF HOUSE, BLOCK C, UPPER GRAYSTON OFFICE PARK, 152 ANN CRESCENT, STRATHAVON, SANDTON, 2146
T: +27 [11] 038 4300
E: INFORMATION@SANEDI.ORG.ZA
W: WWW.SANEDI.ORG.ZA
1. Position description and duration
Temporary Worker - IT and Project Support (6 months)
2. Department and section
Data and Knowledge Management and Administration
3. Job requirements:
3.1.1 Qualifications and Experience
Minimum Requirements
• BA in IT, Computer Science, or similar relevant field
• Previous working experience as an IT Help Desk Technician for (3) year(s)
Summary of Key Responsibilities
• Serve as the first contact with customers who need technical assistance via the phone or email
• Perform troubleshooting using different diagnostic techniques
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Provide needed information on IT products or services
• Keep record of problems and their resolution
• Follow-up with customers
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
• Suggest improvements on procedures
Knowledge and Skills Requirements
• In-depth knowledge of computer systems and mobile devices
• GIS fundamentals
• Hands on experience with diagnosing and resolving basic technical issues
• Excellent communication and interpersonal skills
• Customer-oriented and patient
1. Position description and duration
Temporary Worker - IT and Project Support (6 months)
2. Department and section
Data and Knowledge Management and Administration
3. Job requirements:
3.1.1 Qualifications and Experience
Minimum Requirements
• BA in IT, Computer Science, or similar relevant field
• Previous working experience as an IT Help Desk Technician for (3) year(s)
Summary of Key Responsibilities
• Serve as the first contact with customers who need technical assistance via the phone or email
• Perform troubleshooting using different diagnostic techniques
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Provide needed information on IT products or services
• Keep record of problems and their resolution
• Follow-up with customers
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
• Suggest improvements on procedures
Knowledge and Skills Requirements
• In-depth knowledge of computer systems and mobile devices
• GIS fundamentals
• Hands on experience with diagnosing and resolving basic technical issues
• Excellent communication and interpersonal skills
• Customer-oriented and patient
The closing date for this position is: 26 July 2022.
Please email a detailed CV to: recruitment@sanedi.org.za