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SOUTH AFRICAN FORESTRY COMPANY (SAFCOL) - ICT SUPPORT TECHNICIAN
SOUTH AFRICAN FORESTRY COMPANY (SAFCOL)
ICT SUPPORT TECHNICIAN
Status: Permanent
Location: Nelspruit Office
Grade: C3
Reporting Line: Manager: ICT Operations
Role Mandate
Respond to, and provide resolution to, incidents involving information and communication systems and related equipment used at the workplace by providing assistance to users to enable them to make effective use of such systems and equipment.
Key Accountabilities
• Install all desktop and laptop computers and ensure their effective functioning
• Upgrade computers where required
• Configure and setup e-mail functionality on business cell phones
• Troubleshoot faulty cable switches and log calls with suppliers
• Configure and troubleshoot faults with telephone system
• Perform hardware troubleshooting and advise on solutions
• Provide routine advice to users on systems, products and services that are available to them
• Provide an effective interface between users and service providers, including documenting problems, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis
• Assist users to make more effective use of desktop systems, products & services, making initial diagnosis of problems and advising known solutions, where applicable
• For all products, services and systems within own area of responsibility, demonstrates, installs, and commissions desktop systems and their routine upgrades
• Provide information on updates, known errors, changes in availability, new facilities
• Perform site visits to do maintenance, diagnoses and repairs
• Provide network access to all users
• Monitor and advise staff on security breaches and password statuses
• Provide network accounts and passwords
• Provide training to users as requested
• Load all required business software and applications
• Perform software troubleshooting
• Check that all applications and operating systems are working effectively
• Check that all applications are up to date
• Check that all security software are installed and up to date
• Install and maintain camera infrastructure
• Install and maintain wireless Access Points
• Perform 3G connections
• Perform VPN setups and connections
• Provide network troubleshooting and solutions
• Run network cables and make fly-leads as required
• Setup and maintain all network peripherals
Minimum Requirements
• Diploma in Information and Communication Technology (ICT) (NQF 6)
• A+
• N+
• Degree in Information and Communication Technology (NQF 7) - will be an added advantage
• Microsoft Certified Desktop Support Technician (MCDST) - will be an added advantage
• Microsoft Certified IT Professional: Enterprise Desktop Administrator on Windows (MCSA) Or Microsoft Certified Software Engineer (CCNA) - will be an added advantage
• 2 years’ experience in A+ and N+
• 2-3 years’ experience in Microsoft Certified Desktop Support Technician (MCDST)
• 2 - 3 years’ experience in ICT User/Desktop Support function
• Valid driver’s license
Leadership Competencies
• Driving Change
• Operational Delivery
• Self-Awareness
Behavioural Competencies
• Conflict Management
• Communication
• Problem Solving
• Interpersonal
• Confidentiality
• Attention to Detail/Detail Focused
• Working under Pressure & Time Management
Technical Competencies
• Network Administration
• Enterprise Desktop Support
• Hardware/Software Support
• Configuration Management
• Operating Infrastructure
• Networking & Communication
Key Accountabilities
• Install all desktop and laptop computers and ensure their effective functioning
• Upgrade computers where required
• Configure and setup e-mail functionality on business cell phones
• Troubleshoot faulty cable switches and log calls with suppliers
• Configure and troubleshoot faults with telephone system
• Perform hardware troubleshooting and advise on solutions
• Provide routine advice to users on systems, products and services that are available to them
• Provide an effective interface between users and service providers, including documenting problems, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis
• Assist users to make more effective use of desktop systems, products & services, making initial diagnosis of problems and advising known solutions, where applicable
• For all products, services and systems within own area of responsibility, demonstrates, installs, and commissions desktop systems and their routine upgrades
• Provide information on updates, known errors, changes in availability, new facilities
• Perform site visits to do maintenance, diagnoses and repairs
• Provide network access to all users
• Monitor and advise staff on security breaches and password statuses
• Provide network accounts and passwords
• Provide training to users as requested
• Load all required business software and applications
• Perform software troubleshooting
• Check that all applications and operating systems are working effectively
• Check that all applications are up to date
• Check that all security software are installed and up to date
• Install and maintain camera infrastructure
• Install and maintain wireless Access Points
• Perform 3G connections
• Perform VPN setups and connections
• Provide network troubleshooting and solutions
• Run network cables and make fly-leads as required
• Setup and maintain all network peripherals
Minimum Requirements
• Diploma in Information and Communication Technology (ICT) (NQF 6)
• A+
• N+
• Degree in Information and Communication Technology (NQF 7) - will be an added advantage
• Microsoft Certified Desktop Support Technician (MCDST) - will be an added advantage
• Microsoft Certified IT Professional: Enterprise Desktop Administrator on Windows (MCSA) Or Microsoft Certified Software Engineer (CCNA) - will be an added advantage
• 2 years’ experience in A+ and N+
• 2-3 years’ experience in Microsoft Certified Desktop Support Technician (MCDST)
• 2 - 3 years’ experience in ICT User/Desktop Support function
• Valid driver’s license
Leadership Competencies
• Driving Change
• Operational Delivery
• Self-Awareness
Behavioural Competencies
• Conflict Management
• Communication
• Problem Solving
• Interpersonal
• Confidentiality
• Attention to Detail/Detail Focused
• Working under Pressure & Time Management
Technical Competencies
• Network Administration
• Enterprise Desktop Support
• Hardware/Software Support
• Configuration Management
• Operating Infrastructure
• Networking & Communication
SAFCOL Group is an equal opportunity company with the focus on gender equality and people with disabilities.
Employment Equity will be taken into consideration in terms of all appointments within SAFCOL
By submitting your CV to SAFCOL, you hereby give permission to circulate your information to the interview panel members for this vacancy only. Your information will not be used for any other position/purpose and will be disregarded after an offer has been made.
Interested qualified individuals can e-mail a concise CV with relevant copies of qualifications in confidence to: Ms. Sandra van der Walt, Human Capital Practitioner, sandrarecruitment@safcol.co.za, contact number 082 079 1092
Closing date: 7 October 2022
Should you not have received a response within 30 days of the closing date, please consider your application unsuccessful.